TERRIBLE. My recent experiences at this location have been extremely disappointing. I alternate…read morebetween this site and the Germantown location for VW service, but this visit left me completely frustrated and in distress. I brought my car in to diagnose a check engine light and a disabled SOS overhead console. On April 3, I dropped off my vehicle with a reservation first thing in the morning. Later, I called for an update and was told my car would need to be kept overnight. The check engine light was cleared, but the SOS system issue remained unresolved. My service provider, Jason, dismissed the SOS issue as merely cosmetic and quoted $1600 for repairs, despite the system displaying a dashboard warning. After my car spent three days at the center (with no loaner vehicle offered), I picked it up and immediately noticed the SOS system bezel was cracked. Within 30 minutes, it fully detached. Out of boredom, I began troubleshooting and cleared the SOS error message myself! It turned out to be a technical issue, which made it clear to me that the service team had attempted a physical repair in error. After waiting for a new SOS system to be delivered, I called to schedule the replacement and was told May 1 was the earliest guaranteed completion date. Remembering my prior experience, I dropped off my car on May 1 with natural hesitation. The staff appeared confused and seemed to expect me to know all the details of my reservation, even though everything was digitized and available on their system! When I asked about loaner vehicles, I was told it depended on the extent of the repairs. From my perspective, being without a vehicle due to a service provider's error is reason enough for a loaner, but I digress. That afternoon, I called for an update and was told that the SOS system had been replaced and that they were awaiting the check-engine light diagnosis. I was promised a follow-up call with more details, but I never received one that Friday. Saturday passed with no updates, and by the time I realized, the location had closed. The service center is closed on Sundays. On Monday morning, I called shortly after opening (7:12 am) and was on hold for 30 minutes, only to be told Jason was with another customer and would call me back soon. No one called. I called again at 11:30, was placed on hold, transferred to Jason, and then sent to voicemail. I called the front desk again, explaining my situation, and was assured my message would be relayed. It wasn't until 3:30 pm--after repeated efforts ONLY on my part--that I finally spoke with a Gossett VW service provider. Initially, I was told there was no update, but within ten minutes during the same call, there was suddenly a diagnosis, and they were ready to proceed with a $400 repair upon my authorization. The lack of transparency, delayed communication, and pure inconsistency made it impossible for me to trust the service department's process. So, of course, I declined the repair since my vehicle remained operable per their professional opinion, and I informed VW that I would retrieve my car. This level of poor customer service is unlike anything I have experienced at any other Gossett location. I had to continually reach out for updates, and each time, I received new information only because of my persistence, not because the service team kept me informed. The staff's demeanor ranged from indifferent to dismissive, and their lack of accountability was purely evident. Even after I picked up my car, there was no apology for the repeated inconvenience. Instead, I was met with a cheeky comment! "Oh, we were just talking about you" when I gave my name. As someone who works in a customer-service-heavy occupation, I recognize that mistakes happen and that we are just human at the end of the day, but the repeated errors, lack of proactive communication, and disregard for customer concerns displayed by the Gossett Volkswagen Covington Pike service department are inexcusable!

0 out of 10, do NOT recommend. Took my Jeep to this…read moredealership due to an engine problem, scheduled an appointment online. Received a call from Tim informing us that the maintenance department was significantly delayed, so they weren't honoring online appointments. Reached out to Tim multiple times over the past two weeks, but his attitude was consistently disrespectful. He dismissively mentioned the number of cars ahead of ours, with fluctuating figures that didn't add up logically. This isn't our first encounter with Tim or Gossett, and unfortunately, each time has been a frustrating experience. After my Jeep has been sitting for over two weeks, I've decided to take it elsewhere for service. Save yourself the hassle and avoid bringing your vehicle here for maintenance.

I absolutely love this team and this store! From start to finish, my experience at Gossett…read moreVolkswagen was exceptional. A special thank you to Jennifer in the Service Department for always being professional, knowledgeable, and genuinely caring. She goes above and beyond to make sure everything is handled smoothly and keeps customers informed every step of the way. I also want to recognize Nate Hall, the General Manager, for leading such an outstanding team. It's clear that customer service and integrity are top priorities at this dealership, and it shows in every interaction. If you're looking for a dealership that treats you like family, provides excellent service, and truly values its customers, I highly recommend Gossett Volkswagen. Thank you all for consistently delivering a first-class experience! Highly recommend!

I am extremely disappointed with my recent service experience involving my 2021 Volkswagen Atlas…read moreCross Sport. On June 6, 2026, I brought my vehicle to the dealership for what should have been a routine battery replacement. The hood release system was fully functional when the vehicle was dropped off for service. During the repair, the hood release cable failed while the technician was attempting to open the hood to access the battery. The dealership was ultimately able to complete the battery replacement. However, because the hood release cable had broken, the vehicle was returned to me with a temporary workaround in place. I was informed that the hood release cable had been rerouted through the front grille area so that the hood could still be opened until a permanent repair could be performed. Upon completion of the service, I was presented with an estimate for $351.51 to repair the hood release cable and informed that the necessary part was not currently available. I was further advised that if I chose to proceed with the repair once the part became available, I would be responsible for the full cost. Wanting to better understand the situation, I attempted to contact both the Service Manager and General Manager. Despite multiple attempts, I was unable to reach either individual by phone. After eventually receiving a written response from management, I was informed that the dealership's position was that the failure occurred during normal operation and that no negligence had taken place. What I found particularly concerning was the Service Manager's written statement that: "We have seen this failure multiple times on the Atlas and Cross Sport." As a customer, that statement raises obvious concerns. If this is a recurring issue that the dealership has encountered on multiple Atlas and Atlas Cross Sport vehicles, it was disappointing to see no effort made to provide goodwill assistance, cost-sharing, or any alternative resolution. From my perspective, I brought a vehicle to the dealership with a functioning hood release system. During a dealership-performed repair, that system failed while the vehicle was in the dealership's care. The dealership acknowledged both that the failure occurred during service and that they have seen similar failures multiple times before. Despite those facts, the only resolution offered was a repair estimate requiring me to assume the full cost. To be clear, I understand that mechanical components can fail and I am not suggesting that anyone intentionally damaged my vehicle. However, customer service is measured by how a business responds when something unexpected happens. In this case, there appeared to be little interest in finding a fair resolution or preserving the customer relationship. What is most disappointing is not the broken cable itself. Parts fail. What is disappointing is the lack of customer advocacy, the difficulty in reaching management, and the unwillingness to offer any form of goodwill consideration despite the circumstances surrounding the failure. Had the dealership offered to share the repair cost, provide goodwill assistance, or simply demonstrate a commitment to customer satisfaction, my impression would likely be very different. Instead, I was left with the impression that once the repair was complete, the responsibility became entirely mine. This experience has significantly impacted my confidence in both the dealership and its service department. As a result, I will be taking my future service and vehicle purchases elsewhere. I believe most customers would expect better communication, better accountability, and a stronger commitment to customer satisfaction when a vehicle is returned from service in a damaged condition, regardless of how that damage occurred.

Sold me a truck with undisclosed body damage on the underside of the vehicle. I showed pictures…read morethat they took and used as their advertisement on the vehicle to prove that the damage was there before purchasing the vehicle (It is almost impossible to notice unless you are looking for it, along the bottom running boards). They told me I was a liar and that the truck left in perfect condition. I tried to work with them to get it repaired, the manager "Sonny" is a disrespectful, dishonest, piece of work. You should never give this place any of your business. The owners are shady and are out to get your money, and that is it. As soon as your funds hit their account, you are garbage to them. They will probably comment on this and deny it, but I have all of the proof one could ever need. Feel free to reach out to ask me any questions and ill be happy to supply you, and give you more details on this horrendous car buying experience.

Bud was our salesman and he was so great! They were very patient with my financial company taking…read moreforever to get there payment processed. The vehicle was as described and was nicely cleaned up for me! Highly recommend! Best prices I found. I came from Kansas just to get because price was so good!

CarMax has several vehicles to choose from. You're able to view freely, and seek a salesperson when…read moreyou're ready. The price and mileage of the vehicles are posted on the window. There's also the option of transferring a vehicle from another store, local or nationwide. Shipping local is free, but outside the city depends on how far the vehicle is. You can set up an account with CarMax to find and purchase vehicles or schedule test drives in advance. The prices are set, and you can finance with them or bring in your own financing. *remember that banks and credit unions often have lower interest rates than dealerships.

They suck. They need to work on their customer service. Instead of the I get commission no matter…read morewhat attitude

I had an oil changed only for $59.95. However, there were some hidden fees. Shop fees and 2% on…read morecredit card charges. Plus, taxes which came out to be $75.16. What a big difference in cost. And I had to make an appointment. I should just went to an independent oil changed retail store with my coupon and no appointment. The only good thing was the service advisor was friendly.

I absolutely do not recommend this dealership, especially because of their service department. I…read morehave taken my car there several times for different issues, and they were never able to give me a clear or concrete answer. Eventually, their response to everything became, "It's normal." Apparently, every issue that I, as a customer, notice in a brand-new vehicle is considered "normal" by them. They even told me that if I wanted the issue fixed, I would have to pay out of pocket to replace a part that, according to them, was still perfectly fine. I ended up taking the vehicle to another dealership, and it turned out that the issue was NOT normal. On top of that, it wasn't even the part that the first dealership claimed might be showing wear. In my experience, they also did not perform thorough testing or properly investigate the issues I brought to them. Every time I came in with a problem, I was told that they had other vehicles with the same issue and that it was therefore "normal." So be careful about what vehicle you buy from this dealership, because apparently many of their vehicles have the same "normal" problems.

Got my oil change here. Picked vehicle up and smell burning oil when I cranked my car. But I said…read moreno biggie maybe a little oil was spilled. I drove directly 5 minutes home. Next day I went to the store and I received the oil pressure warning while driving. When I checked my oil stick it had no oil on it. I got a tech to come and check it out. When he removed the oil filter the O ring gasket was broken. How was this broken and it was brand new? This caused the oil to leak out. I called and spoke to Michael Sullivan , manager, in attempts to explain this to him , he gets rude and upset because I stated it wasn't put on properly. He then say "He gets upset when someone say we didn't do our job correctly".. I just wanted him to show some empathy and at least give me a discount for the inconvenience. I could have lost my entire vehicle do to this issue, but no accountability was taken. I will not be back to this location and I hope you don't go either.

Cost of everything is higher now, and technicians are harder to come by, but Christian Brothers…read moreheld true to their European Oil Change coupon price, installed the cabin air filter and new LED headlights I purchased online for the price of labor. Up front pricing is very helpful and doesn't cause any stress upon checkout. You accept the proposed pricing via text. They text when your vehicle is being seen, and when it's ready. Diagnostic fees go toward any repairs that are made in-house. They run a clean, smooth business and haven't yet talked down (how mechanics often do) to this woman.