I had a pretty decent experience here. I was driving down to Gatlinburg from Chicago and made a stop here for lunch. My sandwich came out quickly, as expected. They got my order correct, too, which is great. I like to exclude a lot of things but also add other things to my usual veggie. The women's bathroom was closed when I was here. I know they have single bathrooms, but I still felt weird going into the men's room. Luckily, it was pretty clean. While I was here, a lady came in and asked if there were lunch specials. I thought Jimmy John's was pretty inexpensive already! Every thing there is a lunch special. read more

Apparently the deliver did not like my tip and decided to give themselves the tip they felt they deserved. The driver gave themselves a 3.00 tip on my order when that is not what I gave them. Very sleezy business and I will not be going back to this Jimmy Johns. Beware, the drivers might steal some money from you. That being said, this Jimmy Johns is very very slow and always forgets something. Some of the worst experiences I have had. read more

They hang up on you during a telephone order because they don't want to take the time to spell out an address. Call back to the manager resulted in zero acknowledgement of the treatment I received. Such a great way to do business with a customer just wanting to order a sandwich! read more

Sad, just sad. Lunch time on a Sunday. no French bread, just wheat. And FREAKY slow. No lids out for cups, annoyed Employees that customers were upset and in disbelief. Very bad experience . read more

It beats eating a nasty burger. First of all, a sub sandwich delivered, wow that is awesome. I work all the mall in Florence, I get busy at our store or we are short handed, so Jimmy John has an App. On my Apple I Pad 2. It takes me 2 seconds to order, then about 5 mins. There at the store, Wow that fast delivery, Also they only charge .20 cents for delivery well worth it, for service and convenient. The bread is incredible a lot better then Subway. I usually order the Beach sandwich. It has avocado,turkey,bean sprouts tomatoes extra mayo...delicious and healthy for you. read more

Freaky Slow. The pros: they agree to deliver to my office even though technically we are outside of their delivery area (we're literally one street away - mild eye roll.) the food is usually good, not great, but most of our orders have been accurate. and they sell cookies, so bonus. The cons: slow. as. molasses. it has taken over 45 minutes before, and they are never apologetic. every time we complain they say "someone just quit" or they are "short on people." but knowing that, they never warn us that it's going to take forever. and if you order avocado or guacamole, be prepared to search for it. they seem pretty stingy with anything but lettuce. luckily for them, unless you want pizza, there's a short list of delivery options in the area. UPDATE: Called today to order again and they told me their "computer was broken, call back." Then they hung up. I did not call back LOL. read more

I have a fondness for Jimmy John's from college and the fact that they would bicycle deliver a sandwich anywhere. But after so many finer dining experiences over the last couple of years... yeah I don't disagree with the 2star reviews. The bread and attitude makes Jimmy John's a 4 star chain. The meat and condiments makes Jimmy John's a 2 star chain. If you think of it as fast food sandwich if you don't want a burger, you can't go wrong. And I loved the hunter's club for years! So try that if you are wanting a suggestion, or the beach club. The guys here are decently speedy and mostly friendly. We come here regularly for quick easy "healthier" options but it's nothing I'd write home about. read more

They are "freaky fast". I really like the #14 bootlegger. When you are in a hurry to get a bite to eat for lunch and get back to work, go here. The sandwich is good and filling. The bread is the best part. Ok, so is the provolone. Well, ok, so is the roast beef...and the.... The signs they decorate with are interesting too. read more

Don't pay with a credit card unless you want all your numbers announced thru the store. I placed an order for delivery and as I gave the employee my credit card number he repeated all the numbers out loud. When I asked for him not to say the numbers out loud he said he had to verify the numbers. I speak clearly I'm sure there's no problem understanding what I said, but obviously if it was entered wrong it wouldn't go through, somehow the other places I order from manage to input the numbers without repeating out loud. After I asked him to stop he started having me repeat the numbers more than once as he was still saying out loud, even the zip code, same zip code as the store... and the tomatoes on the sandwich were bad too, never again. read more

Ehh, it is a sandwich, afterall. I'm okay with it, have had better and have had worse. Isn't what really matters is if the creator creates with the right amount of Italian dressing, vinegar and oil, or mayo. Isn't that the stuff that give the food the taste it has? Service tends to be a factor in my star granting, and this place is much like any other. Some smiles, some frowns, and lots of looking for Fridays and paydays. And that's about it. From one of my work locations it is really close, so making things easy on me is a good thing. Ehh, it serves the purpose. read more

Nice people but this maybe the last time I go to JJ. The bread is smaller than before for the price you pay. Still good to eat but the food is getting smaller for the price. read more

My go to sandwich shop. I have never had an issue with a single order from this location. The delivery drivers are friendly and go above and beyond sandwich delivery to ensure customer satisfaction. I would recommend this location to anyone looking for a very fast delivery and a delicious lunch. read more

Came here on Sunday afternoon, 3/4/18. Fairly crowded and only one employee doing everything. HOWEVER, he did a fantastic job!! We had 5 sandwiches ordered and he was courteous, fast on register and fast on sandwiches. Receipt says his name was Alain. He got the entire line processed fast. Then he completely detailed the tables, floors and chairs. He was thorough and fast. This employee is a true asset to this establishment. read more

I really really really want to give a good review, because in the times I have had bad experiences they were appropriately handled and I walked away at least feeling a little better about the experience. But literally every time I order from here something is wrong. I really wish we had another sandwich place that delivered to my work, but we have to order from here all the time regardless of complications- because it's cheap, "quick" and easy. I have waited an hour for a sandwich before(couldn't leave work), I have been given old bread when they have stated that they were waiting on new and that I would receive fresh bread, I have been given sandwiches with three thinly sliced pieces of meat when it clearly calls for two or more different types. I have had to argue about delivery distance before, when clearly my work is in the range, and then the driver had the guts to act as if he were doing me a favor by delivering my sandwich 45 minutes later. Clearly your employees don't give a crap. You would probably receive better tips if all you did was pay more attention, and then you wouldn't have to give away free food all the time. It's really a win-win. http://proplayerinsiders.com/wp-content/uploads/2014/06/but-thats-none-of-my2.jpg read more

I ordered online, trusting that my food would be here "freaky fast" as has been the case at every other JJ's I've ordered from. Not the case. After an HOUR, I called to cancel my order and was told I couldn't because it was "already out". Apparently the driver had 7 other orders to deliver, which I understand, but I would have appreciated a time estimate on the site or from the store when I called. Still waiting, by the way, and I have somewhere else to be, but I don't want my card charged with no food. read more

My 5 year old wanted a cheese sandwich with lettuce. These losers were going to charge me $2.50 for lettuce. Over priced and annoying.

My family and I came to this location today, and we are a rather rambunctious group with 2 small children as well. The staff was so great and helpful, and totally handled all our wildness with smiles and joy. They got our large order right even though several of us changed our minds about 3 times I would highly recommend this location to anyone looking for a good meal with happy people thank you guys for making our family meal a good time! read more

Jimmy John's - After our meal :) - Sandwiches Near Me - Florence, Kentucky

This is a nasty dirty store, the foods not bad, hard to mess up sandwiches but the service here is not freaky fast, more like sucky slow. During today's lunchtime rush they only had one person working the store two more out front sitting inside their cars. So one guys working the cash register, answering the phone, then making the sandwiches. Today he stopped in the middle of making some ladies lunch to go order and answers the telephone and enter a order, that took forever for him to type in on the screen. He then was about to go back to finish making the lady's sandwich without changing gloves. I spoke up on her behalf, dude change your gloves, he got mad. Nothing worse than people making your meal with unsanitary gloves read more

Their customer service is terrible. My coworker and I stopped in there last week and I watched employees being rude to customers and a couple employees looked like they were higher than kites. The girl making sandwiches was so slow and extremely rude to a guy who only asked for a bag for his order. read more

This location is pretty much like the other JJ's I've been: fast service, small eating area, will deliver and the sandwiches have that sort-of tough bread but what I like most is that it is open past 9pm and isn't a fast food drive-thru. This matters to those of us who work until 9pm and want dinner, but not fast food or to hang out at bar. read more

Every time I go to this location, they are freaky fast. I always get my sandwich in under 5 minutes. The workers have been friendly. The restaurant is kept clean. They have ran out of certain types of bread through out the day. Also they don't have sprouts which is extremely sad because I think they are delicious. On the plus side their cookies are soft and tasty. The sandwiches taste great! Overall it's a perfect go-to sandwich shop and I definitely will continue to go there! read more

I live 1.16 miles away and they won't deliver. It says this is too short. Enough said 1.16 should deliver freaky fast and hire a new IT firm. read more

Will never eat at anJimmy John's again. I have ordered at the Mall Road location in Florence Kentucky several time in the past. I called tonight to order and Mandy said we are outside there area I can see the bldg. from my yard. I drove from my house to there location 1.7 miles. I asked Mandy if her manager was available she said she is the managers I asked who her GM was and she said she is the GM. She was rude as well read more

Read Mike W.'s review above and I can save my time and yours. Very underwhelmed with these sandwiches. Sorry :(

Ordered a Vito with no onion add mayo and I got no onion add cheese and got charged for it. They NEVER get my order right.

Ordered number 12 beach club , add oil, vinegar and oregano. Got nothing. Whole staff was sitting outside smoking as I walked in back door. read more

Stopped in here after having it for the first time before a Reds game. When asked what I would like I said I wasn't sure. They suggested the #9 or the beach sub. I went with the 9 since it was Italian and I tend to like those. I thought the service was nice and fast. The sub was above my expectations and the price was very reasonable. I will definitely be going back. read more

2.5 miles away. They answer the phone "Jimmy John's, we deliver". Up to 1 mile. Lol. Needless to say, I didn't get Jimmy John's today.

Yeah, funny how the same comments keep coming up, it's the kind of place you walk in and see 6 people standing around and 1 doing work, slow service, and they always manage to leave something on or off that you asked them not to 2 seconds ago, most likely the result of a bong session behind the dumpster. This is franchise location, I'm pretty sure they short the amount of ingredients after eating at a corporate store, stay away read more

The gargantuan is one of the best sandwiches on the planet. The perfect combination of all the meats that matter, flavorful condiments, and outstanding bread. Even in unwich form, the gargantuan is unbeatable. Jimmy John's very own BBQ chips are the best around, too. Sorry Grippo's, there's a new king of BBQ chips in town. I'll mention again, the bread. It's a nice, firm French bread and it's always been perfect for me. Too hard? Really? Go back to Subway if you want fluffy BS bread. read more

We frequently order from this location and they are so incredibly slow. I could order a cooked pizza in less time that it takes them to deliver. Often times if we order right when they open, the bread is hard and crumbles. I'm assuming day old bread is being used even though that's not what we wanted. I'm writing this now as I am still currently waiting for my order. It's been over a half an hour as most orders are. Sometimes we will go in and pick up and the employees seem annoyed, strung out, and don't even greet you. I love Jimmy John's but I can't seem to figure out this location. As I get done typing this, my delivery has finally came. The girl who delivered was nice for a change, but my coke was basically carbon water with a touch of syrup. I also always tip over 20% in hopes that the order may show up a little quicker than before. It has yet to work. read more

Used to enjoy their sandwiches, but will not go back. Since when do I let a sub shop tell me I can't have salt and pepper? Corporate doesn't have a clue. read more

I was next door getting my haircut and happen to see Jimmy John's right here so I decided I was going to stop and get something to eat so you have never had them before but I see them all the time. The hours are 11 a.m. to 10 p.m. front door and back door are both locked. There's a die by the front door talking on a cordless phone just watching me. It's 3:45 p.m. when I attempted. read more

food was okay. Service was very slow and I don't have anything against young teens working but the workers were all lounging about and eat and drinking the food there. It was a very awkward atmosphere. read more

Terrible Service! Never come back. Ordered #4 and my sub only had bread and turkey. It was plain.

I placed an order at 11:57 am today, which was ready at 12:10pm. At 12:40pm I called to find out if the driver was in route. The manager, Mark, mentioned an order ahead of me was given the wrong address and I should have my order soon. After 25 minutes the driver had still not arrived. I called the store again and the manager was rude and unhelpful. He said It's raining outside and I am working on orders, so all I can say is Sorry. I asked him to call the driver, instead he gave me the driver's personal Cell #. THAT SHOULD NOT BE ALLOWED! The manager should have called his employee. I called the driver who was unapologetic after 90 minutes post order. My company orders from JJ's frequently, due to this experience, they may have lost several future orders from us. read more

I only have two stars for the simple fact that the food always taste good. The Florence, KY service is horrendous. My order is almost never correct, never ready when I go to get it, they're all NEVER on the same page, and management is terrible. My card was charged multiple times once due to machine error. Was told TWICE I would get a call back, never happened. The manager simply avoids eye contact with me now. It's just an immature setting that appears to be affecting the business. read more

wow, no leadership here today. sticky floors, dirty tables and no ice for drinks......not to mention unenthusiastic staff.