Zack and Brandon were amazing. As soon as I walked in the door positive energy. Helped saved some money with showing us better options for the same meal and had the meal ready as I was done paying. Food was fresh and great and will be going back to have this same experience. read more

Drove over 3 hours to visit the Iowa campus for a tour. This was our first stop and they refused to unlock the men's room to use the bathroom, the bread was stale/rock hard and place was dirty. Avoid!!!! If I was allowed to leave Zero stars I would. read more

I am beyond angry. Im so angry, I just threw my sandwich into a bonfire. I spent 30 whole american dollars on this sandwich, just for the workers to see that the order includes tomatoes, and deliberately IGNORE IT. The tomato is undoubtedly the most important part of the sandwich, offering a feeling of freshness and some hydration. To purposely not put this on the sandwich should genuinely be considered a cardinal sin. Hope the benefits that jimmy john's offers to you is worth what you are putting me through. read more

Order for 11 people, seleted delivering the app and got pick up instead. Go to pick up and I had to fill all the drinks myself and then they gave me nothing to help carry the drinks. Food was good but service sucks. read more

The absolute worst sub place around. The meat is cheeks and the bread somehow is worse.

I Ordered 4 platters for a bridal party and only received 3. I talked to them over the phone and went into the store and we were treated terribly. All I wanted was a refund for the platter we didn't receive but the staff refused to take accountability for the mistake. We were told to "get the fuck out of here" and also had a "fuck you" yelled at us as we were leaving. Terrible customer service and they also blamed us for the missing platter. We were also told the manager was too busy to talk to us. 0/10 would recommend. read more

Worst customer service ever, my food was out for delivery for over an hour, called to ask what the deal was, girl on phone was rude, I cancelled order, had to go back to work, didn't offer me a coupon voucher or anything, wasn't apologetic. Don't waste your time and money on this place! read more

tried to order 25 boxes, man was rude over the phone and hung up on me twice. Don't use.

Have never been treated so poorly in my life. The delivery driver didn't deliver the correct items so we went in the store to make things right. As soon as we entered the store the workers were defensive and rude. I was always taught that the customer is always right, but for this store the F bombs were flying right and left. We asked to speak with the store manager and the response was, "She is too busy and wouldn't help you anymore than we are." We left very shook with how we were treated by the employees at this store. I typically love Jimmy Johns, but would advise to stay far away from this one! read more

The bread was dry and hard, the meat was tasteless and the Bettendorf location did not even offer salt or pepper when we requested them. I will not bother to give them a second chance. read more

This ain't fine dining, but for what it is, it's more than adequate. This is for midnight munchies only. In fact, for midnight munchies this is 5 Star fare. 2 words, 5 syllables, 1 late night taste bud orgasm: Italian Nightclub. Get it with hot peppers, they give the sandwich the perfect finish. Oh yeah, have it delivered. You DO NOT want to be stuck in line with Bro Namath and Madame Slutterfly. Trust me, I learned the hard way. P.S. - "Free Smells" read more

Freaky good? Yes. Freaky fast? Hardly. I usually like Jimmy John's enough to make it a staple sub sandwich, no matter what city I'm in. This location is off my Iowa City list. My sister ordered some party platters online well in advance of a party. She received the confirmation and her credit card was charged. When we stopped on the way to the party to pick them up, the employees had no clue about her order. Freaky fast? No one seemed in a hurry to resolve the situation. Everyone stumbled around like a scene from a Three Stooges episode trying to figure out what to do. One employee even pointed to the machine that generates online orders and noted that it's where they usually come out. Obviously, it wasn't there. I expected the next move to be remiscent of "2001: A Space Odyssey" with a bunch of the employees gathered around the machine, poking it and banging on it, confused by its existence. Instead, a bold employee grabbed a new order sheet to write up another order and said it'd take about 10 minutes to make them up. Hungry people waiting at a party for food that's supposed to be on its way now? I think not. When I suggested that they figure out how to look up the order that was already placed, one employee said, "Well, I guess I could contact my store manager and maybe they know how to look it up." I realize that could be a system in place within Jimmy John's that can't be accessed by general employees. Still, there should be some way to get the information. Better yet, not lose it in the first place. When we demanded the food be delivered, we were told 20 mins. After 20 minutes had passed, we called and were told the delivery driver just got there and it'd be another 20 minutes. Time frame: food was supposed to be ready for pick up at 12:30. Food was delivered at 1:55 PM. Freaky no. read more

During our whirlwind tour of Iowa City, it was time to get a snack. BIL suggested Jimmy John's which I'd heard of when I was visiting my family in Washington State so I figured I'd finally give them a try. We made our way into downtown, parked and BIL went in while I waited in the car doing some people watching. During my people watching and texting with friends who had no idea why I was in Iowa, I spotted a young man who stopped in front of a restaurant. At first I thought he was going to go in or look at what they had to offer on the posted menu outside the door but instead he picked up a sign they had near the sidewalk to fix it because the wind knocked it down. I then thought oh he must work there, they pay him to do that...wrong again. He made sure it kept it's place and then walked away. I began to wonder if I was still in America, well the America I've come to know in the past 10 years or so. Shortly after BIL came back with a sandwich for us to share. The sandwich was a Turkey Tom (8" with fresh sliced turkey, topped with lettuce, mayo and tomato) and delicious in it's simplicity. The bread was fresh and spongy like I like it and the combo of the ingredients were not overwhelming at all. Definitely a perfect snack for a continuance of the day. read more

This JJ's was usually about 45 minutes late when I was in school and it appears nothing has changed. We ordered two sandwiches four hours ahead of time to be delivered 0.2 miles, paid in full. I understand it's very busy, but the manager was not "Iowa nice" whatsoever. He was very unpleasant, with no regard for their lack of "freaky fastness" or customer service. Try ordering from a different sandwich shop, or maybe JJ's on Benton, instead. read more

Just tried calling them 5 times and got no answer. Their website says they're open till 3 am so I'd except someone to pick up.

Worst Jimmy Johns I have ever ordered from. I would never eat here if it were not the closest JJ. Regularly, the lettuce tastes bitter or soapy. I assume it is the employee's fault as I have never had this happen at any other JJ. Every time I go, the sandwich is wrapped poorly. Heck, I wrapped Christmas gifts 100x better when I was 10 compared to these jokers wrapping a sandwich. On top of that, the employees seem disengaged and can never get your order the 1st time. Occasionally the bread is pretty stale too. Drive to either location in Coralville, this location is a waste read more

I order a couple of sandwiches for myself and my significant other.. after about an hour I decided to speak to manger and cancel the order all together. This manager working on 1/13/2019 at 12:00Pm proceeded to not only be unprofessional, but also request to know why I wouldn't want to eat a sandwich that was an hour old.... long story short don't eat here or order subs from this establishment read more

I usually dont review chains. But I go here often for lunch or when working at the office late at night. Breads are good, love the wheat loaf, and the standard white sub bread has got that light crust and soft inside. I like getting the California on wheat. Filling and their own BBQ chips are nice and sweet (and the jalapeno are good too). I also like buying their "day old" bread for like 50¢ a loaf and take home and munch on or make sandwiches. When I do I usually buy an extra loaf for the drifters that hang out around there and give it to them. Sometimes they are nice about me being nice to them. p.s. Dont expect much seating areas in this location. Tight row upfront and some more in the back. read more

I eat here rather often, few times a month. I always have a decent experience, there's never anything to complain about. Super fast. Half the time I'm not even done paying and they've got my sandwich right there no love the place since the remodel. It's really nice. Recommend for sure! read more

Called in an order for one sandwich.... One hour later I finally got my food. I live right down the street from this location I could've walked there and back faster. read more

Terrible service. Bought two sandwiches one for me, one for a friend. Got my sandwich just fine but didn't recieve second. Said we needed to tell them what we ordered. They should know. Left without our second sandwich because staff and management ignored us. So disappointed. Will never return here again. read more

This is 100% the rudest restaurant I've ever been to. There was a grown woman who rolled her eyes at me and yelled at customers, and her coworkers. She speaks to everyone as if they're stupid. After waiting twenty minutes for my sandwich, it was wrong. There was a young man at the register that was very nice. read more

These idiots don't care about making a decent effing sandwich. Every time I ordered my tuna, they put a huge chunk in the middle and nothing at both ends. They just don't care. Edit: the person who usually did this is not working here any more. read more

I order from Jimmy John's fairly regularly when at work. Today was the first time a delivery person told me they do not go into buildings, and she was extremely rude about it, muttering under her breath as she walked out of my office. read more

Confused order at counter giving 1 of 3 sandwiches to someone else, then find out later 1 was incorrect, had to reach behind counter to grab my own napkins, didnt bag my three sandwiches....terrible store. Also once I opened my Unwich, it was sloppily wrapped and fell apart. read more

Waited an hour and twenty five minutes for my order of 3 sandwiches, chips, and a cookie. Highly disappointed and dissatisfied with the stale bread and poor vegetables. Not a great representation of Jimmy John's Go Milio's! read more

Look, I'm a service worker myself, so I get it. I'm always polite to others in the service industry. Sometimes the job sucks, BUT... Basically, I ordered a sandwich and it was wrong. I called back to ask if they could just deliver the stuff they left off and I could put it on the sandwich myself. I know mistakes happen and I didn't want to make a huge deal of it, but I'd paid for it and i wanted it. But the guy on the phone insisted they would make me a fresh one. When the new sandwich arrived they asked for my old sandwich back and then grabbed it out of my hand to open it up and examine it. I don't know if this is common policy or what, but it was really shitty. He treated me like I'd done something wrong or had been lying about my sandwich. He was very rude and condescending and said there was nothing wrong with it. I really don't understand why he was so rude about it. he basically rolled his eyes and walked away from me.. I was super polite during the whole process so it was completely unwarranted. I won't ever order from this company/location again and you shouldn't either. I'd give them negative stars if I could. read more

Hi whoever your driver was yesterday around 11 am rolled down his window and flicked me and my friends off while driving, for no reason, that is so unprofessional, we didn't even order jimmy johns, you must have some employment process if this is who you decide to hire. (Silver car, African American man) read more

This was the worst catering experience ever! I ordered our platter of 30 sandwiches, 30 bags of chips and 1 bucket of pickles 3 days prior to the delivery date. This should have been amble time to prepare an order of this size for delivery. On the evening of the party, we had requested the food be delivered at 7:15pm. Around 7:30pm, we called and they said it was ready to go but they were busy. The delivery driver finally showed up around 8pm with the sandwiches only...no chips and no pickles. He said he'd go back to get those items. The delivery driver came back with 20 chips and nothing else...we were still missing 10 bags of chips and a bucket of pickles. Upon calling the store and requesting to talk to a manager, the phone was put down and someone was yelling profanities about my husband "coming at him like that...". Another person picked up the phone and said they would apply a $20 credit to the account. That is simply not sufficient for the terrible service we received, not to mention a third of our order was paid for and not received. Tried to contact Corporate and they said it was sent to the store, but I have heard nothing! read more

I have never gotten a sandwich in less than 45 minutes. Ever. Day or night. I used to work at a Jimmy Johns and every time I have ordered a sandwich the bread tastes like the "Day Old Bread" they used to sell for a quarter. I know they used to have a policy not to sell make sandwiches with fresh bread after so many hours. In addition, my sandwich is always missing something. I still tip every time but I went from ordering Jimmy Johns multiple times a week to only when I absolutely have to. I would understand if it were a bust weekend night or if they warned me they were short handed or busy. But low standards or poor staffing seem to be the issue. GO TO A DIFFERENT JIMMY JOHNS! I love their sandwiches normally, they got me through college and working over full time with a newborn, but ordering from this location is not worth it unless you are desperate and will to wait an hour. read more

my sammy is so yummy but it took over two hours to get here. not freaky fast, actually scary slow :(

Well never eat here again! Delivery was 2 hours late and when asked for a time frame one was not give and was hung up on! Even was called an idiot by one of their workers when went to pick up food since they kept putting me on hold since I kept calling and asking about an order I payed for. Calling corporate as soon as possible and awful customer experience! read more

I waited for 2 hours on a single sandwich and cookie. After calling the first time, I was told my food was about to be right out the door. The second call, a half hour later, resulted in a $2 in store credit. After my third call, a whole 2 hours now, the driver calls me at the door. I was told he was the only one on tonight and I understand things can be crazy, but how is the management allowing this to go down? I find out I was talking to the manager twice and then I think he had someone else answer and try to dissuade me from talking to him again, which he begrudgingly seemed to do. I wasn't trying to be mean, nor am I now, but for the sake of all the hungry people out there let's figure the sandwich making and delivering out. read more

Literally did not have napkins in the bag, a straw for my drink, a knife to put the mayo on my sandwich since JJ doesn't do it for you AND my chip bag was already opened.... extremely frustrating and super annoyed. Will not be ordering delivery from this specific location again. Clearly the person delivering wasn't doing their job. Oh, and to top it off the person on the phone was extremely rude and sounded annoyed the entire time I was placing my order. read more

I called in an order and was cut off twice by the individual (the G.M.) who answered the phone. When my order was delivered by the driver we had let him know that whoever answered the phone had given sub-par customer service he knew who it was immediately and let us know his name is Jed. My girlfriend then called back and was told "Lots of people spend money here" almost as if our money was no different from others. I then proceeded to call the store only to have Jedd (again, the G.M.) hang up on me less than 20 seconds into the conversation. I have followed up with a call to the Coralville location and Merchant Investment (the corporate owners). I have gone through the proper procedures to get this issue resolved. I only wish I would have had this horrible experience recorded to share it on other social media sources to show exactly how certain individuals get a job title and can have a massive ego-trip. I absolutely refuse to spend another penny at this Jimmy Johns or any other location until this issue is resolved. read more

The sandwich was amazing, don't get me wrong, this wasn't my first jimmy johns experience, but next time I will question who is making my sandwich. My work associate and I walked into the facility and only one jimmy johns team member greeted us, at first I thought maybe the other members left him hanging and called in sick, but to our great surprise he was the member leaving his teammates hanging, in the bathroom. As they both walked out, the female employee walked like she just ran 40 miles up hill with the look of seeing a ghost. On the other hand, the male employee's expression towards his teammate behind the counter was that of him getting the winning touchdown in his high school years, if he even is out of high school. Needless to say my work associate and I enjoy the shit out of our sandwiches and walked out of jimmy johns watching the two employees explore each other's insides through their mouths. read more

I used to order from here often since I work down the street. However, today I ordered a sandwich and chips to be delivered to my work. I placed the order at 11:40, and after waiting an hour for it to be delivered, I called to just check on it, and the man who answered the phone was completely rude to me. Told me it's been busy, "crazy," there and it should arrive shortly. I got it 5 minutes later at 12:55. I was even willing to give them the benefit of the doubt since we're having severe ice here today, but considering it's literally less than a mile away, and it took them an hour and 10 minutes? I don't think I'll order from this location ever again. read more

Ordered a sandwich for delivery.35 minutes later they said they were outside. Went outside and they were not there. Turns out they went to the wrong place. They then proceeded to blame and yell at me for "giving the wrong address." I asked for a refund because I needed the sandwhich before I had work. They started yelling and telling me how if I get a refund then they loses money, then they hung up on me. I never got my sandwhich or a refund. Will never order from them again. read more

Worst I've experienced. I ordered a 17. Bacon ham tomato lettuce and mayo. I was in store and I got a sandwich with all the extras I ordered in it and not anything that should come with the sandwich. In addition the management was completely rude. I got a sandwich with no tomato mayo or lettuce. and like I said my extras. It should come with them all. #confused about that. I wouldn't recommend this location. read more

They forgot my drink and refused to let me get one after I left even with receipt. Did not offer a refund either. I called the store and the person that picked up was a jerk and hung up the phone. Will never order from here again! read more