We have been going to this clinic for many years and their level of service has greatly diminished…read more My husband's appointment was in January and they ordered a trial pair of contacts that he had to return to pick up. After trying them out for a while, he found that they weren't staying in focus so he called and asked for a different trial pair. He was told that someone would call him back....and no call ever came through. He called several times over the course of 5 weeks and each time he is told that someone would call him back. Since no call ever came, he decided to drive to the clinic today to inquire in person. Magically, they had his new trial pair of contacts and he asked how long they had been there since he was never informed. He was told that they had been there since January 29th and that supposedly someone called him but there was no answer. So, first thought was that there is voicemail and no voicemail was left. He checked his call log of incoming calls and there wasn't an incoming call from the clinic. The second thought is that why wouldn't they attempt to call again and why wouldn't they reach out via email? Because of this experience, we will consider changing Eye Doctors. This is a branch of a corporate chain of clinics. It is surprising that they have allowed their service to diminish as we have experienced. It shouldn't be such a hassle to get the proper prescription contact lenses.

Dr. Sankar and her staff are exceptional, extremely informative, and consistently very helpful…read more What a busy little place with great glasses to choose from.

I don't get all the bad reviews. Yeah they run behind like everywhere else does, big deal. Been…read morecoming here since around 2000? When dr John Glotfelty was a dr -- the only place In town that got my glasses right. I now see Dr Copley, he does take a long tome with his patients to ensure a perfect fine tuned prescription.

I had an emergency and they were a referral from my primary. They wouldn't see me till a week later…read more! I told them forget it. I went somewhere else that day and got treated and taken care of . By the receptionist I can tell this place is a joke.

The visit went great I go every year. Been going there for years love it there they explain things…read moreto you,test your eyes throughly. I get all different kind of test every year to on day survey am sure. Gemm a try there great. They also do other things to like eye exams glasses && more....

I have double vision and received excellent care. I highly recommend this doctor. The doctor and…read morehis associates are thorough and for able to address all my problems.

Have been seeing Dr. Hafner for a couple years now. Gives very thorough eye exams and explains…read moreeverything.

Don't ever pay for something you know is covered by your insurance; You will never be reimbursed…read more After hearing "we will look into it" for a year and a half, they find a way to make it look like you owed it and refuse to refund. Disappointing because it was a good experience until it came to money.

Very punctual and professional! The staff is attentive and…read moreDr Trawick is highly competent.

Front desk ladies are rude and inattentive (scrolling their phone) but they have always been that…read moreway. Not being called back for your appointment after 25 minutes waiting and not being updated or checked on in anyway is unacceptable. It's too bad, because the doctors are actually very nice and knowledgeable, as are the people who help you select and fit your glasses.

The lady at the front desk was an immediate turn off and I never went back! Very rude. Doc was…read morekind, but you have to get past the front to feel you're treated kindly.

I have been seeing Dr Loewy for a few years. He monitors my eyes because of a perscription I take…read moreand my glaucoma and cataracts. He is kind and patient and I recommend him. The office is very busy so I like to get early appointments when I can.

Outstanding service and knowledge for cataract surgery. Dr. Loewy and his team is a full thumbs up!read more

Ryan (Dr. Odil) is our primary optometrist…read more We take our entire family there at least once a year and have never had anything other than an excellent experience with him.

My wife and I have been patients of Dr. Odil for the past 3-4 years. Throughout that time, Dr. Odil…read morehas always been pleasant, knowledgeable, and professional, and the office is equipped with impressive technology that makes the exams feel very thorough and modern. Unfortunately, our most recent experience left us disappointed enough that we will likely look elsewhere for future care. One ongoing concern has been the pressure to purchase frames and lenses directly through the office. While we have purchased glasses there in the past, the pricing is significantly higher than many alternatives. During this visit, we asked about using our own frames with updated lenses and were told that was not an option -- the only solution presented was purchasing entirely new frames and lenses from the office at a cost of $400+. The larger issue, however, was communication and follow-through regarding actual patient concerns. I scheduled this year's appointment specifically because I had worsening night vision and significant starburst effects from headlights while driving at night. I explained the issue multiple times during the appointment and specifically asked whether the updated prescription would help with those symptoms. I was assured that it would. I also had concerns related to a prior eye injury that occurred a few months earlier. Because the office was closed when the injury happened, I was unable to be seen at that time. Although I reached out, there was very little follow-up afterward. During my annual exam, Dr. Odil did check the eye and confirmed everything looked fine, which I appreciated, but the lack of concern and responsiveness when the injury initially occurred was frustrating. After the appointment, my wife and I requested copies of our prescriptions and receipts and were told everything would be available through the patient portal. Unfortunately, the documents were not there, and getting assistance became unnecessarily difficult. Calls were not answered, and communication was handled almost entirely through text messages, which turned what should have been a quick conversation into days of back-and-forth messaging. I ultimately filled my prescription elsewhere. When I tried the glasses while driving at night, there was essentially no improvement in the starburst effect that I had specifically sought help for. What frustrated me most was that recommendations such as anti-glare coatings, amber tint/driving lenses, and other options were only brought up afterward through text messages -- after I had already purchased the lenses elsewhere. Had those recommendations been discussed proactively during the exam, when I repeatedly explained my nighttime driving concerns, I could have considered those options during the purchasing process. I also found the communication process extremely impersonal. Even when I simply requested a quick phone conversation to better understand whether the prescription itself should have improved the issue, I was repeatedly directed toward forms and troubleshooting procedures instead of being able to speak with someone directly. To be fair, everyone I interacted with remained polite and professional throughout the process, and I do believe Dr. Odil is knowledgeable. However, the overall experience increasingly felt transactional and sales-focused rather than patient-focused. Strong communication, responsiveness, and proactive guidance are just as important as technology and presentation, and unfortunately that was where this experience fell short for us. One final aspect of this experience was particularly disappointing. After my wife left a review describing concerns similar to mine -- primarily regarding communication, administrative processes, and sales pressure -- we later received a certified letter informing us that our doctor-patient relationship with the practice was being terminated. While practices certainly have the right to make those decisions, the timing made the situation feel discouraging, especially after several years as loyal patients. Constructive feedback should ideally be an opportunity to improve the patient experience, not something that leaves patients feeling dismissed for expressing honest concerns.