They came to help me out when the State Farm adjuster took over two weeks to come appraise my…read moreauto; it was in a horrible accident;( They cut off helping me when their coverage ended; even knowing I had no transportation;( I lost nearly two weeks dué to their lack of coming and appraising my car;( That's how they treated a senior who trusted their insurance company. I'll NEVER TRUST THEM. Thank you "Wakefield Enterprise Staff" for your care and comfort and outstanding service. Thank you for helping a stranded senior lady, in a new state, without transportation!

zero stars!! After being hit by a tow truck, having my car in the body shop and dealing with…read moreinsurance and rentals a week before Christmas...to say I was stressed...yeah. I am across the street from the Saugus location, very convenient. I called as early as 9 am to get a rental, I went through all the information and told I would be contacted. First off I thought they were dropping it off, turns out the guy was alone that day in the office and couldn't. I got a call at 3:30 asking "if I was ready?" Ready for what? we hadn't had a conversation yet on time. He asked about 4:45 then. I agreed. Now, I called at 9 in the morning and when I called I had asked for a smaller vehicle but when I went there, all they had was a huge SUV. I was at the point of tears and told him this was ridiculous and that it's been all day and the Malden location wasn't open that early when I drop my car off in the morning at the body shop. I told him this has been an absolute NIGHTMARE he said that's all he had for a car and that he was closing. So now it's dark and I'm on the side of rte 1 with a bad day and still no rental. Now I decided to do it online, you can pick the car and I can make sure I get a compact car. Instead I got a call from Jackson at the Saugus location letting me know he has no cars and if he did that he wouldn't rent to me. REALLY?? Why? if you can't deal with upset customers then you shouldn't be in the field that deals with customer. it's disgusting how I was treated and he should be FIRE. Don't go to Jackson in the Saugus location

Ok, I know...says it's been 11 years...well there were a couple rentals I did here that I didn't…read morecheck in. The SHAME! Anyways, on to the review. Same problem as the last review, rent from the airport, $$$$$$$, rent from here, $$. Reserved a full size car and all they had was a minivan when I arrived, worked for me. One person shop looked like when I was there. Easy return once I was done with the minivan and saved lots over getting it at the airport. Sadly with Sears closing...this Avis/Budget location may be closing too. I hope they find someplace else to rent from.

Made a reservation online for a pickup an hour later. Per the site, I tried to call and confirm…read moreand when I did, I was put on the phone with the same person I would later call. I know this because I recognize the voice. Anyways I call and someone says something very quickly. I thought it was just a standard greeting and started talking but then I was hit with the hold music. So I assumed it was someone saying please hold on and I'll get back to you in a few minutes or something. I wait for 15 to 20 minutes and no one returns, just the same background waiting music. I thought they were busy or something so I said I'll just go. Grabbed an uber and went there. I arrived to a sign on the door saying they'll be back at 1215 (my pickup was at 11) and to call a number posted on the flyer. I called and spoke to the same guy, again matching the voices. I said I was here for a pickup at 11 and he sounds surprised. I said I made an online reservation and was supposed to pick up at 11ish. He says I should have called because they took away most of their cars last week and he has no cars available. And then reiterated saying I should have called. I was so pissed off I didnt mention that I did call earlier but was put on hold for 20 minutes, instead just saying I paid to get an uber here and now I have to pay for one back? He just says yeah well, next time ca- I hung up before he finished. Yeah buddy, I did call but you put me on hold for a long time, I wasnt even sure i was on hold because you blabbed some incoherent words before the music started playing. How god damn annoying. I spent 30 dollars just getting an uber there and then to the next place to get a rental. No wonder they took the vehicles from here, if a dumbass like him is working here then business must be suffering. Avoid like the plague.

This place is great! Julia took great care and accommodated us with all our needs. She even sent a…read morethank you text once we brought the car back. I got the rental last minute and it was ready as soon as I signed!! They're easy to work with and super nice.. I will be using them for all my future rental needs!! Cherie

Great place! When Enterprise dropped our Reservation at the last minute and left us with nothing,…read morethis place was able to get us in a great car with a better rate! They have a good selection of beautiful clean cars and great customer service! I would highly recommend them!

I had such a nice experience at Melorse Auto Body! My car…read morewas accidentally scratched by a brick that feel from a bridge and the guys here made it look like new at a very reasonable price. Very grateful to have found this place and I will recommend it to everyone around. Thank you!

I had a dent that chipped the paint on the roof of my beloved 10 year old Golf R as well as a spot…read moreof rust on the rear hatch that I wanted to keep from spreading. A good buddy recommended Melrose Auto Body, and even though there are many shops close to me in Beverly, I wisely decided to go here. Sal was very straightforward in his assessment and did a fantastic job at a very fair price. He will be my go-to for any future work.

I just purchased my third vehicle from Auto house Usa. I cannot say enough about this…read moreestablishment. They've always treated me with respect and always delivered a clean beautiful vehicle. If you're looking for a good used car, please visit Auto house Usa on route one Saugus Mass The Worcester Family

DO NOT BUY FROM THIS DEALER! the refused to allow a pre purchase inspection from the Mercedes…read moredealership after I offered to buy the car for 16000$ cash, they said mercedes are liars and they Make up things wrong with the cars they get! After buying the car . and bringing it to the dealer I find out this car needed 12k worth of work SCAM ARTISTS RIP OFFS SCUM BAGS !

Brought my mom's car in for her (with no appointment) when one of its tires seemed to be losing…read moreair. I thought that it was just a slow leak, but my mom, who doesn't always make the best decisions, said to just get a new tire. So that's what I went to Sullivan Tire to do. I told the guy behind the counter (whose name I wish I could remember) why I was there, and told him that I wanted a good tire, but not a super-top-of-the-line one. He could have just kept his mouth shut and let me spend money on a new tire, but instead he said that they'd check it first and see whether or not that was necessary. A short time later, he let me know that they'd found a nail in the tire, and that they'd removed it and patched it up. I was out of there quickly, and on the cheap (under $40). Can't ask for much more than that. I know where I'll be going next time I need tire service.

On a Saturday turned away because your store wasn't properly staffed. Mind you the service I…read morerequested is less than 1 hr to do.

Recently had a tear in the backseat of my Honda Civic fixed by Artie and Mario. They did it…read morequickly, professionally and affordably.

Great folks who took good care of my little Mazda Miata. Kind, professional, knowledgeable. Highly…read morerecommend!