I am very surprised to see all of the positive reviews on Wedding Channel regarding, En Vogue…read moreEvents, because I had the complete opposite service. To start off, it is not my goal to defame En Vogue Events, I am still a bride and customer service is HUGE to me. When looking for vendors, I want the opinions of an honest bride to help me, before signing a contract with a vendor. So, this is my reason for writing. I cancelled my services with the company over two (2) weeks ago and purposely waited this long before writing a review, to see if Haley Hughes would call to reconcile and admit to not following the contract, the company never called/email to apologize, so I decided to let her brides know what I experienced.
If I were a confrontational person, who was rude and derogative, then I can expect a company/individual no longer provided their services, but I am the complete opposite. I just expect to get what I paid for and for a company/individual to do their job.
I am still in the process of planning my wedding and when I worked with En Vogue Events, it started off okay, but then I noticed Haley would not respond to emails in a timely manner, I would have to remind her to send over timelines, she did not attend the floral meeting (which was stated on the signed contract), she did not contact me to attend meeting with other vendors (also on the signed contract), unreturned phone calls/emails...etc. When I first met with Haley, I mentioned that customer service is the most important quality of a company. She expanded on how she is great at that, she is anal and so business will get done...etc. Just last this month (May 2011), I had to cancel with her in the middle of my planning, because there is no way I wanted to give someone thousands of dollars and they did not care about my wedding
When I realized I could not take it anymore, my fiancée and I schedule a meeting with Haley to discuss how this business relationship is not working and what she was going to do; since she did not follow parts of the contract. She understands that my fiancée and I live 60 miles out of the city, so we had to prepare the night before to meet with her. She wrote me around noon, the day we would meet, to cancel. This was not the first meeting she cancelled. After that, I knew she did not care about our wedding.
Our venue in Dallas is beautiful and most of the brides who host their wedding there, is willing to pay a lot of money for vendors. Our contact at the hotel has many years of experience and loves to hear about vendors, so she can recommend to her brides. We also plan on having our wedding figured in magazines and websites, which would have also brought her additional contacts. I have no idea if it was a personal grudge (which I have no idea why it would be, because Haley and I barely spoke, she only showed to one meeting to get to know me.)
The hotel recommended a new planner in Dallas and we are so happy. I said I would not go over budget for a planner, but I did, just because her recommendations from the hotel, and from other brides was positive. So if someone is willing to go above and beyond, we are willing to pay.
This is a long email and I did not included other instances my fiancée and I had with En Vogue Events, but working with them was the absolute WORST part of planning this entire wedding. So, if you want a planner to care about you and your special day, in my opinion, this is not the company.
