Very professional and honest. I am the property manager for the Fairfield county area and I have…read morevery good relationships with all my investors. In fact I make them feel like I was their working partner with their properties.

I've gone back and forth with how I feel about this company. I'm going to replay the experience up…read moreuntil now and let you decide if you would want to work with them. Spoke with Damion on the phone, set up a time to meet on Saturday, which he agreed to. I made plans around that meeting and he canceled that day. We met another time in which I was able to give him the security deposit. Fast forward to move-in day. It was snowing and I had my father and brother come from out of town (Dad came from Salem, MA). I already gave Damion the security deposit and made the first month's payment online. A confirmation number was sent to me and the money was withdrawn from my account. Standing in the kitchen with Damion, my brother, and Father, he insisted I get a cashiers check. We agreed to meet at the Walmart down the road where I waiting in line over an hour to get the check. It was Dinner time and starting to get dark (Uhaul was sitll full..). After walking out of Walmart I don't see Damion. I call him and he tells me to meet him another 20min away because "I have four wheel drive" (in a dickish tone) - I meet him, give him the check and go back to the place to unload the uhaul. After unloading it came to our attention that the furnace hasn't been turned on, nor has the yard been picked up as we agreed. The company did credit me $150 for not following through on the yard clean-up. Next I was told to measure the air filter for Damion which I found extremely inappropriate. However, I did end up doing it. So that was all a month into the process. Now it's May, about 4 months into the lease and I have taken the liberty of doing yard cleanup (leaves, twigs, etc.) and also removed a large pile of trash (rusty metal, glass, even diapers..). I didn't feel comfortable with my dog using the area in that condition. I left this in a pile by the road for pick-up as per Damion's instruction. It's been a week and the only person that showed up wanted to see if there was anything of value (I could've saved him the time and tell him there wasn't). I've never met the owner before but from what I see, Pro Property Management's only function is dealing with the lease paperwork and taking payment. They did help me replace the dryer in the unit but they knew it was broken before I moved in and it was far from simple.. What do you think? Would you guys be happy with them? -**Response to Adrianne** - The clean-up then, and the clean-up now are different. If I was the landlord, I would be ecstatic that the tenant cleaned up some garage. See the picture as reference. I don't think it's fair to say you understand my frustration, because frankly you're not it.. I already sent a copy of this review to your email and not sure what else there is to discuss.

The laundry room at one of the properties is disgusting. Mold in the Washing Machines. Desperately…read moreneeds to be cleaned! They sent a letter stating the pool would be opened weeks ago. It's still not open. Very unprofessional.

should be zero stars...horrible property management company. pool is promised to be open Memorial…read moreDay...it's now end of June. Richard Stoepple/owner makes promises and is so ineffective. Everyone should stop paying their condo fees with this incompetent company.

REI makes sure they themselves are paid with no effort to maintain any services provided and…read morecharged by them, such as residential clothing washers and dryers being unusable from April of 2025 ongoing; if they do maintain, it is directly impacting their personal gain or has been brought up annoyingly enough, plain and simple. Red flags, avoid, dodge, stay away.

DO NOT DEPEND ON THEM. If you're considering buying a home managed by REI Property & Asset…read moreManagement, Inc., I strongly urge you to reconsider. I've been dealing with REI for over 2 years now, and my experience has been nothing short of exhausting and disrespectful. Last Winter, I reported serious ceiling damage in my unit. Despite numerous emails and follow-ups, it took 9 months before anyone from their maintenance department reached out to schedule a repair. I was met with delayed responses (if any), and even when I expressed how serious the issue was, I was often ignored or brushed off. At one point, I sent a detailed message outlining the conditions in my home and on the property -- and the only response I got was, "I'll pass your concerns to the board." No answers, no accountability, not even an apology. Meanwhile, the exterior of the property is falling apart, unkept, and growing mold. Residents have had to spend their own money and labor just to keep the place looking livable -- because REI does not act with urgency or care. Even basic communication is a struggle. This isn't just about one delayed repair -- it's about the complete lack of respect, accountability, and basic property management. I follow all the rules and uphold my responsibilities as an owner -- and this is how I'm treated. I wish I had known what I was getting into. Please take this as a warning -- if your property is managed by REI, expect to be ignored, frustrated, and doing the job they're paid to do. There's been a total of 4 different managers since I been here. I guess no one seems to stick around to make business better. When I first moved in, my neighbors expressed to me that they never bother contacting REI, and I 1000% see why. Unbelievable - 0 stars.

this company is the worst of all, it's been 3 years since I claimed a leaking wall, they never came…read moreto fix it

Terrible company. Ignores emails. Mis-applies payments. Doris DiSilva is incompetent. Do not use…read morethis service if you are on a condo board or own an apartment building.

From the owner: Our Mission is to provide our customers and clients and in-depth approach to Property Management…read morethrough a multitude of services, while also finding, providing, and implementing the best our industry has to offer in the diverse number of systems and results that accommodates each business and clients needs.

I rarely leave reviews, but this experience needs to be shared…read more My parent was a tenant with BRT Properties for three years and was always in good standing. They recently passed away, our family notified BRT promptly and gave ample notice. Despite this, they attempting to keep the security deposit and even trying to charge a lease-breaking fee; in a situation where the lease ended because the main tenant died. It's a company that shows no compassion and mainly greed, they are charging me a 2-month fee while they are likely re-renting the apartment. Based on our experience, I would strongly caution others before renting from BRT Properties. They are questionable.

The property management is unresponsive and unprofessional. Maintenance requests either take far…read moretoo long to be addressed or are ignored altogether. When repairs are finally made, they often feel rushed or incomplete, leading to the same issues happening again. Communication is another major problem. It's difficult to get clear answers, and follow-ups are rarely handled properly. Residents are often left in the dark about important updates or delays. In addition, the general upkeep of the building has declined. Common areas are not maintained to an acceptable standard, and it doesn't feel like management takes pride in the property. For the amount of rent being charged, the level of service provided is simply unacceptable. I would not recommend living here unless significant improvements are made.