I had been with my previous property management company for years and trusted their service. A few…read moremonths ago, they were acquired by Ascend Property Management. The new owner personally called me to reassure that nothing would change--he repeated this multiple times as I asked for clarification. Email communications echoed the same message: continuity, no changes to terms. Unfortunately, that assurance turned out to be misleading. After my tenant moved out and left the property in poor condition, I decided not to rent the home again. When I informed Ascend, I was shocked to learn that I was now bound to a contract through December 31, 2026--with a penalty for early termination. This was a complete departure from my original agreement, which only required a 30-day notice to cancel. At no point was I made aware that I was entering into a new, more restrictive contract. I relied on the verbal and written assurances that everything would remain the same. Instead, I feel I was misled into signing terms that were never transparently disclosed. This experience has left me deeply disappointed. I expected honesty and continuity, not a bait-and-switch. Property owners deserve clear communication and ethical treatment--especially when long-standing relationships are involved.

The team at Ascent Property Management took great care of my rental home in La Mesa. Penny Nathan…read morewas exceptional at scheduling services when needed. She did so in a timely manner while focusing on the details. She communicates in a clear and effect manner while being friendly at all times. I would recommend Ascent to my friends and family.

New West is AMAZING. I have been using them for decades. They ALWAYS get me a tenant almost…read moreimmediately and manage to find tenants that are prompt payers, no hassles and stay for years. Thank you New West

I did not have a good experience with NewWest property management managing my condo downtown…read more Communication was poor, the tenant they found would frequently pay late and left a lot of damage when he moved out, there were multiple mistakes made on expenses they charged me, it definitely felt like they did not care about me or managing my property well. If you are an owner I would not recommend using them to manage your property.

Jefferson at Carmel Mountain Ranch, a Greystar property, refuses to get dumpster emptied daily…read more Only willing to do it every other day. All dumpsters on the property overflow daily, and the property has rats. Staff claim people intentionally overflow dumpsters, and post signs instructing residents to use a different dumpster if one is full, but they're all full. I have photos I've taken daily to prove staff is complicit in maintaining status quo despite overflow and rats. Residents cannot open windows due to the smell.

I had a great experience with this property management company. They were always professional,…read morereliable, and easy to work with throughout my time renting. A special thank you to Marla--she is incredibly quick to respond, extremely helpful, and consistently professional. Any time I had a question or needed assistance, she made the process seamless. I would highly recommend them to anyone looking for a well-managed rental experience.

EXCEPTIONALLY AMAZING SERVICE!!! A trusted agent, like family - Simon never disappoints, provides…read moreworrying free management service for over 10+ years. You can never go wrong with Simon on your side! 100% guarantee satisfaction!!! Kcs

The first time I met the agent, I told him that I wasn't working with any other agent and that he…read morewould be my agent. He followed up with me for several days, and I started working with his broker. Unfortunately, his broker was not very professional. I had already put down $300,000 and owned another home that was fully paid off and worth about $550,000. Yet the broker told me I needed to put down $600,000 to buy a home priced at $850,000 . After that, I went to another broker and got pre-approved almost immediately. I qualified for the home without any problems. All I can say is that they were not very professional. In my opinion, Simon seemed focused only on money. I felt that he was trying to earn commissions from both sides. When I decided not to use his broker, my offer was not accepted, and I was told that another offer had been accepted instead. That was my experience, and it left me feeling that my interests were not the priority.

Fara and Reza were extremely helpful with helping us find a rental. They were prompt with all…read morereplies and setting up our showing and they did an excellent job at making sure the house was presented well and that they could address any of our questions and concerns. I feel comfortable not only renting through them but also listing my house for rent with them!

I Have been a resident at the place i rent at now for two years and have loved every second of it…read more Being in the Military i move around quite a bit and have had my fair share of good and bad rental experiences throughout my 10 year career so far and keyrenter has been the absolute best! I first showed interest in a property and i got a response back the same day. it was easy to set up an appointment to view the listing i was interested in and Reza was amazing and made this process super easy. if i had a problem with the hot water or my garage, keyrenter made sure to get back to me same day to send out a technician to help with the issue.

Needed a new property manager and Richard called me right away. He was organized and knowledgable…read moreand easy to communicate with.

I have worked with Richard and his professional team for about 4 years now. They offer an…read moreimpressive range of real estate related services including property management. The homes, condos and apartments they manage are extremely well maintained and presented. No detail is overlooked. Homeowners can rest easy knowing their properties are being well cared for and tenants can look forward to moving into a clean, safe and well maintained environment.

I recently signed on with Good Life to manage my property because they seem to be a fit for what I…read moreneed. When researching various property management companies, Good Life's approach was the most straightforward and transparent with no long term commitments. After speaking with them multiple times with various questions, I was left with a feeling of assurance that I was in good hands. Being a first time landlord, I have no experience in knowing how to screen tenants, knowing the rules, etc., especially when my background is not in the real estate and rental business. Having a busy work schedule also means that I won't likely be able to attend to the tenant's needs in a timely manner. This is where Good Life fills in the gaps for me. The team at Good Life during the onboarding process has been super helpful and efficient in getting the property ready, whereas it would've taken me ages in trying to do it myself. I was assigned Andrei as my property manager and it's been a great start. He has been open, transparent, professional, and great to work with since the start. I recently had an online shopping shipment mis-delivered to my rental property, to which Andrei was instrumental in helping to coordinate the handoff between the tenant and me. Even though Andrei is my primary contact, I can see that they have great teamwork. On one weekend, I had a question to which I received an out-of-office note from him. But rest assured, another team member stepped in that day during his time off to help with my question. Good Life also has a great online portal for me to see all the documents and tax information. Their services have impressed me since the beginning, and I look forward to a great relationship moving forward. Keep up the great work, Good Life! I highly recommend them!

Update from my original review. Been using Good Life for…read morealmost 2 years now, and it has been great. Communication is the best! If there are issues or updates, they email, text, and/or send info via owner web portal. Savannah has been our point of contact at Good Life. She is the best! Very friendly and always follows up with our questions/requests. We've had a few repairs that our tenants needed. Chi (Maintenance coordinator) handled them smoothly and kept me informed. Again, great communication. Love the financial summary (and receipt) at end of year for our tax accountant. Documents are nicely arranged on the owner web portal. Love it. And...always like Steve's informative emails and YT videos on regulations and tips.

Claudette and her property management team are a benchmark for excellence. When you walk in the…read moredoor, you'll notice that she is an expert in managing rental properties with personal attention that makes you feel confident in the leasing process. As a client for the past 13 years, I am continually impressed with Claudette's exceptional attention to detail and her commitment to supporting renters throughout the term of a lease. Particularly noteworthy is her leadership in offering state-of-the-art online tools for maintenance and leasing administration. If you're looking for a Property Management Service that is remarkable, San Diego City Property Management will exceed your expectations.

I absolutely hated my 1 year stay at park blvd east. The management is AWFUL. Elevators are…read morealways down. And the lease is full of BS . If you don't renew your lease They will schedule tours while you're still living in the unit and you have no say in the time or day the management schedules the tours. The rent is extremely high for what the inside of the units have to offer. Zero amenities , and it always smells like dog and dog sht everywhere you go bc almost everyone there owns a dog.

One house was left vacant for 7 months with no communication. I paid them more than they collected…read morein rent!

18 Doors is awesome! They have managed my rental since 2019 with excellent communication and…read moreproactive management. Daniella and Joe screen potential tenants and seem to want to make the perfect "fit" for my property. Their monthly statements are clear and concise. 18 Doors has managed any issues and maintenance needs efficiently and effective. I am very grateful! No negatives.