I had been with my previous property management company for years and trusted their service. A few…read moremonths ago, they were acquired by Ascend Property Management. The new owner personally called me to reassure that nothing would change--he repeated this multiple times as I asked for clarification. Email communications echoed the same message: continuity, no changes to terms. Unfortunately, that assurance turned out to be misleading. After my tenant moved out and left the property in poor condition, I decided not to rent the home again. When I informed Ascend, I was shocked to learn that I was now bound to a contract through December 31, 2026--with a penalty for early termination. This was a complete departure from my original agreement, which only required a 30-day notice to cancel. At no point was I made aware that I was entering into a new, more restrictive contract. I relied on the verbal and written assurances that everything would remain the same. Instead, I feel I was misled into signing terms that were never transparently disclosed. This experience has left me deeply disappointed. I expected honesty and continuity, not a bait-and-switch. Property owners deserve clear communication and ethical treatment--especially when long-standing relationships are involved.

The team at Ascent Property Management took great care of my rental home in La Mesa. Penny Nathan…read morewas exceptional at scheduling services when needed. She did so in a timely manner while focusing on the details. She communicates in a clear and effect manner while being friendly at all times. I would recommend Ascent to my friends and family.

April and the rest of the folks at NewWest made renting super easy, especially for a multiple…read moreroommate situation, and where offsite parents/guarantors were paying the rent. Everything was done conveniently online via the NewWest portal, as was reporting items needing repairs. They provided responses quickly, and worked with us to accommodate our needs. My son and his 3 roommates enjoyed their 3 years renting a townhouse through NewWest while attending UCSD. The security deposit was returned promptly upon move-out and everything was handled professionally. Highly recommended!

New West is AMAZING. I have been using them for decades. They ALWAYS get me a tenant almost…read moreimmediately and manage to find tenants that are prompt payers, no hassles and stay for years. Thank you New West

Jefferson at Carmel Mountain Ranch, a Greystar property, refuses to get dumpster emptied daily…read more Only willing to do it every other day. All dumpsters on the property overflow daily, and the property has rats. Staff claim people intentionally overflow dumpsters, and post signs instructing residents to use a different dumpster if one is full, but they're all full. I have photos I've taken daily to prove staff is complicit in maintaining status quo despite overflow and rats. Residents cannot open windows due to the smell.

I had a great experience with this property management company. They were always professional,…read morereliable, and easy to work with throughout my time renting. A special thank you to Marla--she is incredibly quick to respond, extremely helpful, and consistently professional. Any time I had a question or needed assistance, she made the process seamless. I would highly recommend them to anyone looking for a well-managed rental experience.

EXCEPTIONALLY AMAZING SERVICE!!! A trusted agent, like family - Simon never disappoints, provides…read moreworrying free management service for over 10+ years. You can never go wrong with Simon on your side! 100% guarantee satisfaction!!! Kcs

The first time I met the agent, I told him that I wasn't working with any other agent and that he…read morewould be my agent. He followed up with me for several days, and I started working with his broker. Unfortunately, his broker was not very professional. I had already put down $300,000 and owned another home that was fully paid off and worth about $550,000. Yet the broker told me I needed to put down $600,000 to buy a home priced at $850,000 . After that, I went to another broker and got pre-approved almost immediately. I qualified for the home without any problems. All I can say is that they were not very professional. In my opinion, Simon seemed focused only on money. I felt that he was trying to earn commissions from both sides. When I decided not to use his broker, my offer was not accepted, and I was told that another offer had been accepted instead. That was my experience, and it left me feeling that my interests were not the priority.

I came from out of state and the rental process was very easy! Reza was super helpful, he helped us…read morewith paperwork late into the evening hours. He was helpful throughout the whole weekend. I would recommend Keyrenter San Diego to anyone looking for an apartment in Southern California!

Fara and her team have been exceptional! We have difficult renter situations and they have been…read moreincredibly helpful and knowledgeable. They respond quickly to every situation. Highly recommend this company!

Needed a new property manager and Richard called me right away. He was organized and knowledgable…read moreand easy to communicate with.

I have worked with Richard and his professional team for about 4 years now. They offer an…read moreimpressive range of real estate related services including property management. The homes, condos and apartments they manage are extremely well maintained and presented. No detail is overlooked. Homeowners can rest easy knowing their properties are being well cared for and tenants can look forward to moving into a clean, safe and well maintained environment.

Being a new customer and the first time renting our my home I researched different rental property…read morecompanies. After doing my research we decided to go with Good Life and I am so glad we did they made the process very easy. Malissa Martinez was my onboarding point of contact and I have to say she was very attentive, responsive and professional. She answered all my questions and kept me informed the next steps in the process. Emails came in daily with the updates that had been completed at my home in order to be put on the market. After that my property managment team consisted of Andrei Lechert- Kelly, Gerald Medalla and CJ Flores. Again, more professionalism with this team. Once the property was ready and we agreed on the rental price my home was listed on a Wednesday and by that weekend, Saturday, we have the home rented. It's been 5 months and I have no complaints. They have really taken care of everything and I haven't had to worry about a thing since. Highly recommend Good Life. 10 outta 10.

I had a very disappointing experience with Good Life Property Management. I applied to a property…read moreonline within one hour of it being posted, and I toured the property that evening. I was very motivated to rent the home, and even noted in my application I'd be willing to pay above the listed price. Well a full day goes by and I heard nothing so I called for a status update. The woman on the phone wasn't sure what the status was and said to call back the next day. So I waited and called the next day and spoke to another rep on the phone who seemed just as clueless. I emphasized that I had applied 48 hours ago and wanted to know what my application status was. He said he'd have someone call me back with an update. That evening no phone call, but a form email saying another tenant was signing a lease and I'd be notified if it falls through. I'm very certain I was the first to apply to this property, but they did not follow protocol of screening applications in the order of receipt. Then the lack of follow up and sounding completely clueless about the status of applications was extremely frustrating. I suppose I dodged a bullet not renting from Good Life. I feel bad for the property owner of the home as they would have gotten more in rent from me, and I was ready to sign the lease immediately. Good Life needs to learn better customer service support.

I absolutely hated my 1 year stay at park blvd east. The management is AWFUL. Elevators are…read morealways down. And the lease is full of BS . If you don't renew your lease They will schedule tours while you're still living in the unit and you have no say in the time or day the management schedules the tours. The rent is extremely high for what the inside of the units have to offer. Zero amenities , and it always smells like dog and dog sht everywhere you go bc almost everyone there owns a dog.

I had a good experience with this company and a tenant. Claudette was always on top of any issues I…read morehad and would get it resolved asap.

I loved working with Joe and Daniella. When we had our initial consultation with Joe, we got this…read morefriendly yet professional vibe from him. From the get go, he showed that he would work for our best interest. As we went through the process of preparing our house, he walked us every step of the way. Through this time, we ultimately decided to sell our house instead of rent. Joe was a great sounding board and we talked about the pros and cons but there was no pressure from him to rent at all but wanted to help us make the best decision for our family as he would for his own. Daniella was also very kind with a calm demeanor and was extremely easy to work. No question, go with 18doors for someone who cares and wants the best for you, no matter what.

One house was left vacant for 7 months with no communication. I paid them more than they collected…read morein rent!