I moved up to Bellingham recently and took considerable time to find a salon that had good reviews…read moreand find a beautician that was a colorist with at least 10 years experience. I don't know that many people in the area yet, so I went primarily on reviews. I made an appointment with Emilly Thompson with Grotto Hair Salon. My appointment started at 12:45pm and it went until 6:15pm. First of all, I have NEVER sat in a chair for 5 1/2 hours getting my hair fully foiled/highlighted and cut! Normally that is a 3 hour appointment. I had a sinking feeling that she was having difficulty getting my color right. Before you go into the salon, they give you an opportunity to share pictures of what you want and to write out what you are looking for at the appointment. I actually loved that. It tells me they will do their homework before you go in, make sure they have the right products on hand and have a good idea of what you want. If Emilly didn't think she could do what I was asking, she could have told me instead of wasting my time. The outcome of what I received after 5.5 hours in the chair was nothing close to what I was asking for - I showed her pictures again of what I wanted before we even started. She gave me a platinum blond, fully blended. Not remotely close to what I was asking for. I attached a picture of what I wanted to this review along with what I received the first and second time. I was exhausted after all that time and was late for a meeting. Paid my $250 plus a tip and left. I sent a message to the owner the next day and Emilly reached back out and she was able to get me in a day later. My appointment started at 6pm and ended at 9pm. Another 3 hours to correct my hair and it still wasn't right or even close to being right. First of all, you don't tell you client right off the bat that you think their hair looks gorgeous when you're in there to get it corrected. This is not what I wanted. You also don't tell you client that if "I had more time, I could have had better products available" for the second appointment. Unprofessional and clear she didn't know what she was doing. My head was back in the washbowl for almost an hour while she tried different toners to get the color right. Unbelievable. At the end of the appointment she literally had nothing to say to me. I told her this still wasn't what I asked for and disarmingly I asked her what she thought and she really had nothing to say. My hair is brassy blonde and I just dropped a lot of money on almost 9 hours of the result I received. So incredibly disappointing. I honestly don't like writing negative reviews but decided people need to be warned. I wrote the owner (Karly) two emails sharing my experience and never heard back from her. Again, how unprofessional and non customer oriented. If anything, she should have called me and asked me what she could do to make it right. I don't believe I'm super fussy about things - definitely a type B personality and go with the flow...but when you're spending $250 on highlight and cut, you should be getting a pretty darn good result. I WOULD NOT recommend The Grotto hair studio in Fairhaven. There may be other good stylists in there but how the owner handled my situation is unacceptable in my book. All in all, it's just such a bummer and very disappointing.

Karly was very sweet! She listened carefully what I was looking to achieve during my appointment…read more She took her time giving me a haircut, evaluated the condition of my hair and explained with great detail how to treat it. Thank you!!

Mckenzie is .really professional and did a great job on my eyebrows ; as well as being a nice…read moreperson to spend a few hours with I highly recommend her services. You won't be disappointed

Got a wax from Kylee. She was super nice, welcoming and made sure I was comfortable. Would…read moredefinitely go back again. Highly recommend. I also heard Natalie is new but does really good services too!

Kimmy did a great job! It's in a great location with lots of parking. As a new customer, was easy…read moreto book appointment.

I spoke to the hair stylist, Rhonda Rouse on the phone in advance and she assured me she knew how…read moreto "layer my short hair', however even after telling her 3 x's while sitting in the chair that I just want it layered, she gave me a "bob". I again told her I didn't want a bob but all layered, bottom line, she didn't listen or hear me or seem to care. By the time she was done, I looked like a clown and my short hair was just chopped all over the place. It was the worst attempt at cutting hair I've ever encountered and I'm 69 years old! $38 later, I left in tears, she knew she did a bad job but acted like she just gave the best cut ever.....do NOT make an appointment with Rhonda at Bello Beauty in Ferndale, you will be sorry!

I had a great experience here. Mandy is super friendly and gives great advice for tanning newbies…read morelike I was. I appreciated her knowledge and her awesome skills. I will be back.

I called Tuesday and left a voicemail to set up an appointment for Friday. I was a little worried I…read morewouldn't get a tan before my vacation because my other salon cancelled on me. Due to my desperate need of a tan, I texted an hour later. I immediately received a reply text and booked my appointment for Friday. I showed up 5 minutes early, was greeted as soon as I walked in. Tiffany was very professional and courteous. She made me feel comfortable and excited about my upcoming vacation! This was my first time so I was given instructions of where to go, how to stand, after tan care, expected lasting time of tan, etc. I will absolutely be back! Thank you!!

Best salon in all of BC Love my hair girls! U are so…read morebeautiful and amazing - you guys left my hair so nice

Jen at New Age did a fabulous job on my color and chunky highlights. My hair has tons of gray, but…read morethe color came out perfect! She is also quite pleasant to chat with as she works!

Lisa is amazing. I don't trust anyone else for my face care. I highly recommend her treatments.read more

Lisa is an amazing acne esthetician! She is honest with her recommendations to the point where she…read morewould not sell you any products that your skin does not need. She is very hygienic and tailors her facials to your skin care needs. I have completed my acne facials and now I am just going for maintenance to keep my skin acne free. Would highly recommend her!

This is the first time I have met someone who has listened to what I wanted. I waited a week before…read moreI posted but I am in love with my hair. Thank you so much Bobbie, you are my ever lasting light.

This is the best place for your hair Bobbie is amazing with…read morecuts and colors. Prices are reasonable and fun products for all. Give her a call.