The problem with this company instead of taking responsibility they try to demean the customer if…read moreyou look at all the negative reviews they got instead of trying to fix the issue they try to make the customer look bad, the glass was never replaced as your policy is that you are paid first which I understand. but don't try to let it seem like you did a job and I never paid you.... To everyone out there not going through insurance know when you set an appointment you not going to be home make sure the are paid first. please read the owners reply to all negative reviews, you see they never take responsibility. I have used this company before and was very satisfied with their work, which is why this experience was extremely disappointing. I scheduled a glass replacement for Monday, but later realized I would be out of town for five days. When the office asked if I had a garage due to rain, I left my car in the garage unlocked with the garage opener and keys so the work could be completed in my absence. The problem isn't the payment policy -- I understand that payment is required before service. The issue is that I was never informed ahead of time that payment needed to be made prior to the appointment. Despite knowing I wouldn't be at the house, a technician was sent who apparently wasn't aware no one would be home or that payment hadn't been processed. If I had been told in advance, I would have paid immediately and avoided this situation. Instead, I was called while out of town and told they couldn't replace the glass until payment was made. When I contacted the office to resolve it, I was met with attitude as if I were the problem, even though the miscommunication was clearly on their side. One of the owners said he would call me back -- that call never happened. This experience reflects poor communication and customer service and completely overshadowed the positive experience I had in the past. I am very disappointed and hope the company takes steps to ensure better communication for future customers.

FANTASTIC !!!! Car was examined - repair needs validated and then to Christina who knows all the…read moreinsurances and agents by name. MIKE came to my home and did a fantastic job - didn't mind my curiosity. Clearly super skilled, and thorough. no cutting corners. I will now recommend TINY for anybody who needs windshield glass! professional friendly efficient