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    Jo Stephens - State Farm Insurance Agent

    5.0 (1 review)
    Closed 8:30 am - 5:00 pm

    Services - Jo Stephens - State Farm Insurance Agent

    Homeowner or property

    Car and truck insurance

    Life insurance

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    2 years ago

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    Brian Parker - Allstate Insurance

    Brian Parker - Allstate Insurance

    (4 reviews)

    I've been an Allstate customer for decades, through different agencies in different parts of the…read morecountry. While I've gotten great service from the company and the agents before now, these folks are constantly dropping the ball. Most recently, they scheduled a policy review by phone, then rescheduled it for a day later. When they didn't call, I called them and asked why. They said my review was scheduled for the prior day (original date). Well, why didn't you call then, either? "Uh, well, um... Let me see if I can have Brandon call you. What's your number?" First, I had a policy review with Brandon six weeks ago and things were missed. That's why I was scheduled to talk with Brian. Second, I have half a dozen policies with you and you don't know my damn phone number? Time for a new Allstate agent.

    They are decent at providing quotes and collecting payments as expected, but good luck getting them…read moreto promptly cancel your policy. I gave them two email and vmail requests to cancel my policy 14 days in advance of its billing date and after getting no responses I subsequently got billed for insurance that I had tried to cancel. Better yet, its now going on 2 weeks of trying to get the payment credited back with little understanding why the agents never responded or cancelled it. Ive been on hold with Allstate billing now for over 34 minutes since the agents have been of no assistance.....still no credit. Insurance agents are generally all alike, but I'd recommend looking elsewhere, these guys dont provide any value. I cant imagine dealing with these guys on a claim.

    Jo Stephens - State Farm Insurance Agent - homeinsurance - Updated August 2026

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