1. Jo Stephens - State Farm Insurance Agent

    1. Jo Stephens - State Farm Insurance Agent

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    San Marcos, TX

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    Jo Stephens - State Farm Insurance Agent

    5.0 (1 review)
    Closed 8:30 am - 5:00 pm

    Services - Jo Stephens - State Farm Insurance Agent

    Homeowner or property

    Car and truck insurance

    Life insurance

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    2 years ago

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    Ask the Community - Jo Stephens - State Farm Insurance Agent

    Freeway Insurance - Store photo

    Freeway Insurance

    (3 reviews)

    Worst experience ever! Amanda is so unprofessional! As soon as I sat down she complained to me…read morebecause my children took cheese puffs that mind you said free! She stated it was one bag per family although her stupid sign didn't''t indicate that! She evidently doesn't know insurance law as well because she refused to back date my insurance even though I had proof that I sold my vehicles in such date. I spoke to one of the supervisors and he informed me she is INCORRECT! And we could back date the cancellation as long as I can show my paperwork from the dealership. Also the atmosphere is so unprofessional! She was blasting loud unprofessional ungodly music that had profanity! If you plan on bringing your children beware do not take more than one bag of Cheetos. Or she will lose her mind over Cheetos! The entire interaction she was rude and nasty and refused to give me a copy of my cancelation policy! Shame on her and shame on this establishment that doesn't value their clients. Amanda you lost a sale today! And that honey is your loss not mine! I REPEAT DO NOT DO BUSINESS WITH THIS LOCATION. UNLESS YOU ARE PREPARED TO BE hear profanity music blasting and be treated like you don't matter! Do not trust her she is a liar!

    When I say, Nancy was heaven sent, I truly mean that when many companies were giving me the…read morerunaround and denying me, since I have many points on my record, Nancy took the stress off my shoulders and told me don't worry we're going to handle this and get you insurance. This is my first car from the dealer ship so I was anxious and I could not pick up the vehicle until I had full coverage insurance. I am very blessed to be able to be fully covered and it was so stress-free with Nancy THANK YOU NANCY MUCH LOVE Nancy went through hoops and obstacles to help me with a very great rate And I will be recommending my family and friends to NANCY. Thank you for helping me out with getting full coverage on my New 2025 Tacoma truck ! Ask for Nancy she is so patient and helpful (:

    Brian Parker - Allstate Insurance

    Brian Parker - Allstate Insurance

    (4 reviews)

    I've been an Allstate customer for decades, through different agencies in different parts of the…read morecountry. While I've gotten great service from the company and the agents before now, these folks are constantly dropping the ball. Most recently, they scheduled a policy review by phone, then rescheduled it for a day later. When they didn't call, I called them and asked why. They said my review was scheduled for the prior day (original date). Well, why didn't you call then, either? "Uh, well, um... Let me see if I can have Brandon call you. What's your number?" First, I had a policy review with Brandon six weeks ago and things were missed. That's why I was scheduled to talk with Brian. Second, I have half a dozen policies with you and you don't know my damn phone number? Time for a new Allstate agent.

    They are decent at providing quotes and collecting payments as expected, but good luck getting them…read moreto promptly cancel your policy. I gave them two email and vmail requests to cancel my policy 14 days in advance of its billing date and after getting no responses I subsequently got billed for insurance that I had tried to cancel. Better yet, its now going on 2 weeks of trying to get the payment credited back with little understanding why the agents never responded or cancelled it. Ive been on hold with Allstate billing now for over 34 minutes since the agents have been of no assistance.....still no credit. Insurance agents are generally all alike, but I'd recommend looking elsewhere, these guys dont provide any value. I cant imagine dealing with these guys on a claim.

    Jo Stephens - State Farm Insurance Agent - homeinsurance - Updated July 2026

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