I just switched to San Marcos Insurance Agency for all my car and business insurance. I had…read moreProgressive and could never get hold of my agent or get simple questions answered for commercial insurance on my truck... Finally I called Michael and got all my questions answered and quoted in one day! It feels great having a local representative and knowing that they have my back! I highly recommend this company. Make one call to get a quote and you will see what I mean.

From the owner: Discover San Marcos Insurance Agency, Inc., the premier insurance agency in San Marcos, TX. We…read morepride ourselves on delivering personalized service tailored to your unique needs. Our expert team understands the local market and offers a comprehensive range of coverage options to protect what matters most to you. From home and auto insurance to business and life policies, we've got you covered. Trust us to be your partner in navigating the complexities of insurance. Contact us today to find the perfect policy for your peace of mind!

Worst experience ever! Amanda is so unprofessional! As soon as I sat down she complained to me…read morebecause my children took cheese puffs that mind you said free! She stated it was one bag per family although her stupid sign didn't''t indicate that! She evidently doesn't know insurance law as well because she refused to back date my insurance even though I had proof that I sold my vehicles in such date. I spoke to one of the supervisors and he informed me she is INCORRECT! And we could back date the cancellation as long as I can show my paperwork from the dealership. Also the atmosphere is so unprofessional! She was blasting loud unprofessional ungodly music that had profanity! If you plan on bringing your children beware do not take more than one bag of Cheetos. Or she will lose her mind over Cheetos! The entire interaction she was rude and nasty and refused to give me a copy of my cancelation policy! Shame on her and shame on this establishment that doesn't value their clients. Amanda you lost a sale today! And that honey is your loss not mine! I REPEAT DO NOT DO BUSINESS WITH THIS LOCATION. UNLESS YOU ARE PREPARED TO BE hear profanity music blasting and be treated like you don't matter! Do not trust her she is a liar!

When I say, Nancy was heaven sent, I truly mean that when many companies were giving me the…read morerunaround and denying me, since I have many points on my record, Nancy took the stress off my shoulders and told me don't worry we're going to handle this and get you insurance. This is my first car from the dealer ship so I was anxious and I could not pick up the vehicle until I had full coverage insurance. I am very blessed to be able to be fully covered and it was so stress-free with Nancy THANK YOU NANCY MUCH LOVE Nancy went through hoops and obstacles to help me with a very great rate And I will be recommending my family and friends to NANCY. Thank you for helping me out with getting full coverage on my New 2025 Tacoma truck ! Ask for Nancy she is so patient and helpful (:

I was with this insurance company for two years with two different cars covered. My financed…read morevehicle was insured and 3days after I made a $300 payment the "carrier" which is pronto insurance cancelled my policy and did not notify me of this until the next month when I went to call and make my payment. They have failed to send proof to my bank for 3 months about this supposed refund check that was sent to my previous address. Do not do business here they will steal your money and put you in a bind just because they can.

From the owner: Auto Insurance, Homeowners Insurance, Commercial Insurance, Southbound Insurance, Motorcycle…read moreInsurance, Renters Insurance, Northbound Insurance, RV's Insurance, Boat Insurance, Roadside Assistance

I've been an Allstate customer for decades, through different agencies in different parts of the…read morecountry. While I've gotten great service from the company and the agents before now, these folks are constantly dropping the ball. Most recently, they scheduled a policy review by phone, then rescheduled it for a day later. When they didn't call, I called them and asked why. They said my review was scheduled for the prior day (original date). Well, why didn't you call then, either? "Uh, well, um... Let me see if I can have Brandon call you. What's your number?" First, I had a policy review with Brandon six weeks ago and things were missed. That's why I was scheduled to talk with Brian. Second, I have half a dozen policies with you and you don't know my damn phone number? Time for a new Allstate agent.

They are decent at providing quotes and collecting payments as expected, but good luck getting them…read moreto promptly cancel your policy. I gave them two email and vmail requests to cancel my policy 14 days in advance of its billing date and after getting no responses I subsequently got billed for insurance that I had tried to cancel. Better yet, its now going on 2 weeks of trying to get the payment credited back with little understanding why the agents never responded or cancelled it. Ive been on hold with Allstate billing now for over 34 minutes since the agents have been of no assistance.....still no credit. Insurance agents are generally all alike, but I'd recommend looking elsewhere, these guys dont provide any value. I cant imagine dealing with these guys on a claim.

When I first started out with this insurance agency everything was great. The staff were helpful &…read morehad what seemed to be your best interest at hand. Six years ago id rate them at a 4.5 star rating. I've been with this agency for almost 10 years. That alone speaks volumes. Recently things have gone so down hill with Rosado its not even funny. If they have a negative star id rate it at a negative. I warn you now if you're thinking of going here to go to a professional company who has their ducks in a row! It'll save you a nightmare!!!! I had filed a claim with my insurance company who's adjuster tells me that i am only covered by liability insurance. This was clearly incorrect being that all of my paper work that i had signed in February stated it was for full coverage. I wouldn't have been able to drive off the lot without full coverage. I sent her pictures of everything I had signed as proof. Agreed pricing & all for full coverage on two vehicles. Long story short Regina with Rosado in San Marcos had failed to upload the documents that we've signed. Not only did this prolong my claim but, Regina then calls me after i spoke to the adjuster telling me that "you're lucky I save all of my records." She then deflects and tells me that someone else forgot to upload my documents & tells me if i didn't pay $316.00 on that date that the insurance company would not retro my claim or honor the full coverage! Meaning instead of paying my deductible id be paying out of pocket for everything! I asked if i could make payments on it since it wasn't my fault the answer was no! I was basically extorted for Rosados error & lack of due diligence. I over drafted my bank account a couple of hundred dollars just to pay for their error!!! It doesn't end there I've called Rosado, left multiple messages with Judy (absolute sweetheart) for regina to call me back. It was apparent that Regina was avoiding me & did not respond until i sent an email. .She told me she'd contact me with more rates before the 30th of August & haven't heard a peep! Regina's tarnished integrity & blaming tactics are inexcusable & is the reason a good company goes down the drain quick. As of tomorrow i am no longer insured through Rosado. Its extremely hurtful how they allow their staff to treat me even after years & years of business!

Rosado Insurance Agency in San Marcos, TX is the place to go for all of your personal and business…read moreinsurance, performance and title bonds, and notary services. Ask for Stacey Michelle when you get there and she will take excellent care of you! I was extremely impressed by the level of professionalism and expertise by Stacey and this company. Thanks for working with me and making my experience as smooth as possible!

I have been with Cisneros Insurance for several years now. They are reliable and honest! I always…read morelet others know to reach out to them if they are wanting to switch auto/ home insurance.

Just got my policy switched to here after One Stop split up…read more Jessica has been amazingly helpful, and extremely patient. I highly recommend their services.