Mara Tolliver was very helpful and is ALWAYS very polite and professional. She has been my teller…read moreseveral times and is always kind and welcoming.

My checking account was compromised. I was alerted by the NSB fraud team and they worked with me to…read moreprotect my accounts and steps that needed to be taken. My local Fernley branch picked up assisting me with all follow through and were absolutely wonderful to work with. They were friendly and efficient and helped make a horrible experience bearable.

I've done business with Rachal Allred, CPA for several years and I highly recommend them for any…read moreCPA and tax related services. I rate them as the best in the Northern Nevada area! If you want quality service from a knowledgeable accountant than look no further!

From the owner: I am always striving to save my clients time and money in any way that I can. My passion is to…read morereally help people and make a difference to the way they conduct their finances and offer them the best advice and most efficient business solutions. I also understand that we are all very busy these days and offer my clients the opportunity to have meetings via Skype or Video Conferencing for your convenience. I am here for you and all work is done by me personally!

Everything went well from the beginning to the end. I enjoyed working with Terry on the details of…read moremy difficult tax situation, the results his work achieved, and his pleasant demeanor throughout the process. Terry made accounting and tax work enjoyable!

He was welcoming. As we examined my 2024 income taxes. He was to the point, pleasant and…read moreconfident. I was impressed. I expect nothing but good results from his work.

It was great to finally find a bookkeeper that could help us get our books inline and organizedread more

From the owner: I am a strong believer in the Value of Relationships. I take my Relationships with my clients…read morereally important because in my point of view every client is a partnership, because I truly believe that my Success is a Result of your Success.

I scheduled a deep clean and was amazed at the results. The attention to detail was fantastic…read more Highly recommend Mari and will be scheduling regular services going forward.

Mari is amazing. She is extremely thorough and takes great pride in her work. I couldn't ask for…read moremore. I hope she stays with me for a very long time.

We have been here several times. The most recent visit was scary. The tax preparer was not very…read moreknowledgeable, and another tax preparer came in to help him several times during our session because he seemed unfamiliar with many aspects of the online form and had questions only more experienced tax professionals could answer. This made us feel very uncomfortable. After an extended time waiting for him to get it right, we finally signed and paid what we owed to the IRS. Later in the year, we received a notice from the IRS that we owed over $1000 more than we paid. We paid it immediately to the IRS because it had a deadline. We called the H&R Block office and left two messages, but no one returned our calls. We also sent an e-mail that was not answered. We finally had to go in person. They said that they would review the account to see if they had made a mistake. After a few weeks they called and said that the tax preparer did indeed make a mistake by putting an amount on a line that didn't pertain to us. We did purchase the "Piece of Mind" insurance that claims in the advertisement, "Additional taxes reimbursement: In the event we made an error on your tax return that results in you owing additional taxes, we will reimburse you up to $6K." So we decided to have HR Block file the claim. We don't have a copy of that claim. Several weeks later, we received a letter from the "Peace of Mind" insurance company stating, "Your return was prepared correctly.....the information was not correct or complete due to NO FAULT of H&R Block, and your claim is denied." We called the 800 number to ask questions and they said they would have someone call us back. No one ever did. We called H&R block Fernley to speak with the manager. We left a message and HE never called us back. They did offer to waive our next tax filing fee. Why would we go back to a company that admits mistakes and doesn't do what they say they will do with insurance reimbursement. We were not reimbursed! Does this seem unfair to anyone else? We only want to know what mistake was made, how it was made and no one reached out to help us find how the mistake happened. They did call to let us know the claim was denied. The proof is, we didn't have a refund last year. We never have a refund. We always pay at the end of the year, every year. Yet, they reported falsely to the IRS that we paid the IRS this amount. As a taxpayer, you are responsible for what they file- know that. If they make a mistake, it's your fault. You need to review everything before you sign it. The insurance seems fraudulent to me. You cannot re-submit the claim or contest the decision. We are very unhappy because we feel as if we were lied to. What is insurance for if they don't cover their mistakes as they said they would? Next step: The Better Business Bureau. After that, a report to the IRS who does fine tax preparers who make mistakes. People deserve to know so that they can be very careful. This review is my opinion of an actual experience. Others report the same experience. Be careful!

I made an appointment online with Dena Wiberg, (Senior Tax Analyst, Self-Employed Certified, 4860…read moreS. Virginia Street Reno NV. Nevad Registration Number: NVDP201711141739, NV Business ID NV20081308361) to have my 2021 1040 done on 3/22/2021 with an expected refund of $3128.00. I paid $264.00 for tax prep plus $40 for their "Peace of Mind". According to their website if I receive a letter from the IRS, they will handle it. On May 24, 2021, I checked the IRS website that showed my IRS refund was reduced to $68.89. I called Dena's office and was advised she was out of the office with COVID and I was referred to Master Tax Advisor Florence Yager, Enrolled Agent, 175 Damonte Ranch Parkway Set C, Reno NV. After a few calls with Florence and providing all the information requested, she prepared a 1040X on June 7, 2021 with a refund amount of $2989. After waiting months for a refund, I again called H&R Block and wanted them to follow up with the IRS about my refund. They didn't. I called H&R Block to have them follow up with the IRS at their 800 number, they advised me the H&R Block where Florence worked was closed and they referred me yet to another office, Ashley Harris 390 Hwy 95 A South Suite 2, Fernely NV. After speaking with Ashley over the phone initially on December 8, 2021, I sent her everything she requested. I gave her additional information to log into the IRS site under my information twice. I also emailed her on December 16th and 20th. I have called her several times since to no avail. She was always "with a client and will call me back". On January 25, 2022, I emailed Ashley and Dena advising them of complaints to follow. Dena replied and asked for more tax information on the 25th and I sent it to her. I haven't heard from her since. Ashley called and left a message. Not one person at H&R Block has contacted the IRS on my behalf since filing my initial return. Three advisors and not one of them can get it right. Ashley at this location was the absolute worst of the bunch. She was the last of the three that has (1) contact the IRS on my behalf, (2) failed to return a phone call after I called her twice over a two week period and (3) confirmed that I was receiving a large refund yet did nothing to confirm ANYTHING! Sure, she was nice, but she didn't anything other than waste my time. This review is in my opinion.

Check out the pictures... So when you get this in the mail,…read moreyou think you are going to get TV and Internet for $44.99 per month, but when you get your magnifying glass out you can see it is $44.99 for TV and $44.99 for Internet, but that wasn't even very clear. So wouldn't that be $89.98. Well, when you call it come out to something like $120.00 a month and that is without equipment. So I don't know what the hell they are doing except it is very deceptive and disingenuous in nature. After I was shocked by the bait and switch I wanted to leave a complaint for the marketing department, but was transfered around and around until I was put on eternal hold. So my grade for Spectrum is an F- They just completely suck!

Moved in May 25 , promised by Spectrum to have internet installed for new home on May 28. They…read moreknew the couldn't install because they did have the facilities in place to set up service. It is June 18th and the new development Andy neighbors still don't have service. I went through High Desert Internet on JMay 31 and have had great service. Call them. Spectrum's leadership failed us and I plan on calling the Nevada Public Service Commission and filing a complaint. They are a public ally regulated company that let us down. Many of us depend on their services to earn a living to provide for our families. Their no big nte gritty or reliability when you work with Spectrum. When they tell you something based on my experience don't believe them. My real rating is zero.