These 2 are amazing! They always show up on time and work with my crazy schedule. They do a great…read morejob with my house

Best service I could imagine! Wonderful team they have I am so thankful for them! Would definitely…read morerecommend and use again ! So very happy with the results and price is very reasonable! Locals are the best and they won't let you down!

I am so happy with my service!!…read more On-Time! The crew of 3 showed up exactly when they were supposed to. Detailed and job well done! I didn't need to give them instruction. They went right to work. They cleaned every surface- really spotless. I have a lot of area to clean and they got to all of it. Work was done quickly and on budget. I am fully satisfied with the work that was done and highly recommend them. 5 stars!

Was looking for an honest and reliable person that I can trust in my house came across Erick…read more Her Cleaning Crew was very kind and my house looks stunning!

Do Not Hire This Company!…read more I was shocked by how unprofessional they were. During the final walkthrough, I found hair and stains in multiple rooms and bathrooms. While I was pointing them out, the cleaner simply left without saying anything or getting my approval. The person in charge of scheduling never answered my calls, even after they charged my card the next day. They also broke my shower head and never mentioned it. Overall, terrible customer service. I'd recommend paying a little more for a company that's reliable and stands behind its work.

Excellent response time and assignment to a vendor. Their vendor provided showed up promptly and…read moreperformed the work well. Decent value but fairly high markup (33%)

She cleaned our house 2 times, on the 3rd time, she didn't show up. No call or text to say she…read morecouldn't make it. I even confirmed 2 days before as well. Very unprofessional. She seemed very frustrated and annoyed while cleaning our house when she did clean. I would not recommend. Save your time and your money. Still to this day I have yet to receive a message or even an apology.

It was an absolute PLEASURE having McKenzie come to South Lake Tahoe to clean! We did a move out…read morecleaning and she really went above and beyond. She is sooooo sweet and did a great job! Quality was AMAZING. I was soooo anxious since the owners were moving back in, and everything was SPOTLESS. I am a clean freak, and she did the absolute most to make sure everything was perfect. Communication was amazing. Please support her!! She's the best and I wish I could give her more praise!!!

Extremely overpriced. No explanation as to why…read more Quote came in at 200% of what we are currently paying Extremely overpriced. No explanation as to why. Quote came in at 200% of what we are currently paying

I was not so happy with the results, but after a few texts they finally saw and responded. They…read moreearnestly want to come back and do over the areas that weren't so well done. I appreciate any business owner, who isn't perfect but responds to the customer, and does what they can to improve their work and results

I hired Jessica's cleaning based off the service they said they would provide and the price they…read morewere going to charge.They arrived at our scheduled time ( they four grown men wasn't expecting that!!!) and in about 3 hours they made my RV look brand new inside. Very polite gentlemen and the service they provide was exactly what they said they would do! I would definitely recommend this company to anyone looking for an outstanding service!!

If i could give less than one star I would…read more I hired this company to light clean my house. Two Bathrooms, mop the floors and wipe down the kitchen. I am in my 70s and recovering from rotator cuff surgery so couldn't clean the house myself. I made this appt 1MONTH IN ADVANCE because I had people coming to my house the day after the cleaning. My cleaning was a 2pm The day of the cleaning I received a phone message at 11:58am that the cleaning crew would be 30 minutes late as they were short staffed. I called them at 2pm and asked if they were still going to come at 2:30. They responded they were short staffed and would be here closer to 3 pm. I called at 3pm and asked if they were on target to come clean my house soon. Again, I was told they were short staffed and they were "on their way now" and would be there a little after 4pm. At 5:30 pm I received a call but missed it because I was upstairs cleaning a bathroom myself. At 6 pm I called the company again and was told they had a horrible day because of being short staffed and were just trying to take care of their clients. I thought I was a client. They stated the crew "was just down the street and would be there shortly". I responded by telling them they were fired. I spent the rest of the evening cleaning my house for my guests the next day at great pain to my shoulder. I understand things happen. I am sorry they were short staffed. I tried to be accommodating. But they didn't bother to call me for over 5 hours with a status update. And the status updates I got when I called were promises they didn't intent to keep. That is unforgiveable and unprofessional. They should have kept me in constant update mode so we could have made adjustments (next day? etc) but no....I felt they were just blowing me off. To add insult to injury. My husband and I had paid tickets to an event that night. Because of their lack of updates and no phone calls until too late, I had to cancel my attendance at great cost to me and my husband went alone while I cleaned my house. So I had to do the work and I lost money in the long run. This company may be good cleaners but they are unprofessional and do not care about their clients. I am now looking for a new company to clean my house while I heal from my surgery.

I've been working with Allison and her team for about a year now as the regular cleaning team for…read moreour rental in Reno. Her team has been incredible - extremely thorough cleaning, pointing out issues, making suggestions and referring me to other great services when needed such as handymen and other professionals. Her prices are extremely fair, lower than most and they often go above and beyond with things like tidying up the backyard! Allison is very quick and easy to communicate with and does a great job getting us on her schedule. I highly recommend her team as they make sure each guest will feel welcomed into a clean and comfortable home. Many guests have left reviews mentioning the cleanliness of our home which makes us feel great!

Our old carpet looked like new and no chemical smells. So happy with this service, would highly…read morerecommend.

I wanted to add a more positive note to my one start review earlier…read more After leaving the review Karenn reached out immediately and apologized for the lack of communication due to a family manner. She offered a quote that was on the top tier of highest and cost quote of $500 for a deep plane period My house is under $1,000 ft². Estimated about 975 ft². After getting three other quotes from different companies, they were about $25 differences and $200 less than brilliant cleaning. We will see.​

We needed a new house cleaning service and we decided to try brilliant Cleaning Services. The…read moreservice was great from start to finish. Start, meaning that Karenn was prompt in getting back to us, setting a time to come over and quote the service, then arrange a deep clean, then bi-weekly service. The deep clean one of the best deep cleans ever to get the house prepped. She was meticulous and it was obvious she took pride in ensuring it was a good deep cleaning. I was very impressed and pleased. The value outweighed the price. She communicated well and let me know when she was showing up and when the service was complete. That was important to her. And is important to me. I am looking forward to having them do my bi-weekly cleaning as well. I was very pleased. I've used other house cleaning services, but this has been the best so far in terms of communication and quality of service. I highly recommend Brilliant Cleaning services if you're looking for a solid house cleaning service that's professional, personable and clearly takes pride in the work they do.