I had ordered yarn that had to be ordered online only. The website was bot honoring the special coupon that helped with the discount of shipping or a small % off the total. I sent 2 emails to the customer service regarding this. After 10 days I get a responding email that they can't help me cause my order was shipped 4 days prior. No effort what so ever!!!! Horrible! I am doing all my further shopping with michaels, hobby lobby or other stores. I wish I could post 0 stars!! read more

Check your receipt. The prices are always wrong. The cashiers are bored so they are worse than a car salesman. Products aren't always available.... this store is a mess. read more

Every time I go in the store I get screwed. Things on sale are not when they're rung up. Patterns on sale, watch out. Some are not. Items full price marked buy one, get one go on sale during the bogo so you don't bogo. Watch everything. read more

I've read all the reviews about horrendous customer service, and want to add my two cents worth about "not in stock" items. I thought the store would be a great source of yarn for my crochet projects, but there's never anything in stock for their frequent 25% discount on buy online pickup at store promotions. When I order online for home delivery, orders are shipped piecemeal from whatever Joann stores across the country decide to fulfill, and recently shorted me by several skeins requiring numerous phone calls and emails to get refund. As a result I've resorted to ordering for curbside pickup at the store in Walpole, about 25 miles from Hanover, which quite nicely always has the items I'm looking for. I figure the drive time and gas are worth it for immediate and gracious fulfilment of my order. Whoever's in charge of the Hanover store has either no management skills or simply just doesn't care. read more

This is my least favorite Joann store of them all. The staff are extremely rude and act as if they're doing you a favor by helping you! In my few interactions with the manager, Kirsten, have been nothing short of frustrating. As someone who started sewing not that long ago, I have questions about interfacing, fabric, etc. and I expect more than just a response of, "google it. Furthermore, the store is relatively small and not very organized. I suggest going to the Brockton (Westgate Mall) or Walpole (Walpole Mall) locations for better selection and service. read more

I Usually shop at Micheal's or Ac Moore for Yarn. My Grandmother was looking for a certain type that the two stores were out of. We ended up in Hanover were there was a very nice front desk clerk named Christine, she was very helpful and unlike the other two stores let us order as much of that specific yarn as possible to pick up at a later date at their store. We were told we would get a phone call to pick up our order at the front desk, show the receipt and someone would help us. First we never received any phone calls. We ended up having to call twice as the first day the person on the phone could not find the order. The second day we called the person said to come on down and pick it up at the front desk. I was driving my girlfriend to the train station so she could head into Boston. We had 1 hour before dropping her off so we decided to pick up the yarn. I went to the front checkout desk and spoke with a woman (no idea her name no name tag) I said to her " im picking up an order i placed here about a week ago, was told to come to the front desk to pick it up" , She look at me for a strange second pushes the receipt towards me and says " you'll have to go pick that up at the fabric cutting tables ", I said why im just here for a pickup. she told me thats how they do it. So i went over to the fabric tables took a number 36 and waited in line, the Screen said 25 on it, there were tons of people waiting for their fabric to be cut, carriages full. The women cutting were very slow, 15 minutes later and still on the same person and number 25 still showing on the board. I went back to the front checkouts and the woman i spoke with was gone. The other woman still at the registers taking forever with a customer after she already made her purchase just chatting away with me standing waiting for another 5 minutes. Eventually calls me over. The woman's name Theresa ( as it said on the receipt she also had no name tag) , I explain to her the same thing i told the other woman, " Im here to pickup an order I placed a week ago, Im on my way to drop someone off and was told by the other lady at checkout to wait in the fabric cutting line, the line is going to take over an hour at the rate its going and i dont have that long, could you please get it for me? " She told me that i needed to go to fabrics , just then we were interrupted by a young man saying he spilled his soda somewhere in the store. She then proceeds to start to take off and say i have to deal with this if you would just like to stand in the fabric, i cut her off and said, " so your telling me i have to stand in a long line for over an hour when im just here to pick something up i pre-ordered and was told specifically by your store to pick up at the front end, when i keep telling you i dont have time for it" The woman stops and says " oh! you are here for a pickup order i must not have heard you?" acting all sarcastic. The man next to me waiting in line then says, " the guy told you that twice already". She then a few minutes later brings me my big box of many yarns i bought , walks by me and i said just to be nice, " sorry if its a bother im just trying to get what i paid for " She then says " Yeah well I now have a huge line because of you " (When i was at checkout it was only me, it wasn't until she took her time arguing with me that more people eventually showed up, when she could have just easily got my items instead), I finally got my items and receipt said " have a nice day " and proceeded out after around 45 minutes later, my girlfriend just barely made the train. Just wanted to say there is not many retail stores going strong anymore, its much easier to buy online and having to deal with a crew of people that run a store like this is helping you decide to buy elsewhere. I dont have hours to spend waiting in line at the fabric cutting counter, seriously if your reading this go to Ac Moore or Micheal's to buy your yarn. Its not worth the frustration, especially at this Jo-anne location. Many customers where frustrated by the staff, what can i say im not going back. For something that sounded so convenient when i was sold something, it was beyond ridiculous to receive it after paying for it. read more

The store is usually neat and organized, but the customer service is appalling. I work in a customer service field and would be horrified if I witnessed any of these staff members behaviors in my store. I am consistently a pleasant and low maintenance customer and am consistently baffled with how I'm treated. On more than one occasion I have been skipped in the fabric cutting station after pulling a number, and the women at the station know I'm waiting. On another occasion, my phone died as they were scanning my 30% off coupon and they could not honor it. Their coupon system is flawed, which is a whole different rant that I know applies more to corporate than the store in general. But I do know at other Jo Anne's locations they have been able to honor coupons that I did not have on me. I spend a lot of money on their over priced product because the location is convenient, but I am looking for alternatives so I no longer feel as if I'm not a valued customer. read more

If this was not the only fabric store near me, I would NEVER go. I have to bite the bullet sometimes for supplies, and it literally ruins my whole day. It is always understaffed. No one is ever around to help with questions, and when they are, they do not know what they are talking about. The store is always unorganized and messy. When I finally find what I need, I have to wait in line at the cutting table where the employees are SO SLOW at cutting/can't figure out how to use the price scanner. Paying is even worse because when the store is busy (always), all the employees are at the cutting tables instead of registers. Once you finally get to check out, trying to use one of the million coupons they send out is disappointing. They plan their "50% off all full price items" coupons to hit when everything in the store is marked down. I end up saving only a couple dollars, if that. If there are any other fabric stores remotely near you, skip Jo-Anns. Not worth the cheap fabrics and aggravation. read more

Special order fabric took 8 weeks to come in. Received a phone call to pick it up. Upon entry to store went to cashier since she was right there and no one at counter. Can't help "NOT MY JOB" seems to be the attitude through store. Took me 45 minutes to find someone who's job it was. Quiet day...just as many employees as customers in store. Finally, the woman who brings my pre-paid order out from the back room is 2nd person I asked & I saw it and pointed it out to her!!!!....but it had to be THE RIGHT EMPLOYEE to ask her to get it.....not a customer!!!! Sorry customer service is a thing of the past here. For now on I shop online elsewhere. read more

This location of jo-Ann's has the worst customer setvice have have ever witnessed! I am new to the sewing craft world. And I was treated like I was just plain dumb. When I asked questions I was answered by a question. I was giving way to much fabric for a project that I once again asked for advice. I got an eye roll and she just repeated so do you want 3 yards? I also asked one sales cler if she could hold some foam for me while I ran to get some fabric, when I returned she acted like she had no idea what I was talking about this was a 5ft long foam! 3seconds ago! Another poor woman had some trouble with the ticket tag maching( number thing). Another pleasant ( hence the as sacasm ) stomped over ripped e tickets out and stomped away! The woman looked at me and said I am embarrassed. I said she should be embarrassed for acting that way. I know this is long but it doesn't end here. Now I am off to pay for my way to much fabric!! And I get shouted at!!!! Excuse me you have to bring that foam to the cutting area? I said what? She proceeds to yell it again, I then lift up my yellow ticket and said I have already done that. No apology for the rude outburst from her. I want to add I went to the brockyon store later that day to get more items and Christopher is knowledgeable and nice! I will never set foot in the Hanover Jo-Ann's and I will encourage my friends not to as well. read more