Great to have expert repair services by Yale on purchased appliances...especially as they'll come…read moreway out to the boonies on the Cape. Knowledgable and courteous, the repairman fixed our malfunctioning oven. And they offer an online map where you can see the repairman's route progress and estimated arrival.

Yale customer service was excellent and and I was able to have my new dishwasher installed within…read more48 hours despite the New Year's holiday. Yale's prices for appliances are competitive with the big box stores however Yale charges significantly more for installation than the competition and it's non-negotiable. If you want quick service and competent installation, I recommend Yale even though they are more expensive.

Dave is amazing. He comes out to the house whenever you need help with the products after the…read moresale. A great local business for sure.

I cannot write enough good things about this fantastic local business. This is customer service…read moreand product knowledge at its best. I was educated about washing machine varieties and differences - pros and cons. It was a nice relaxed, zero pressure conversation. Prices are ultra competitive and the HUGE BONUS? FREE delivery, installation, instruction and take away of your old appliance. It truly does not get better!!!!! We bought our stove and now our washer here. We will be back for whatever we need next. Do yourself a favor, after you decide on your appliance and where you are going to buy it, drive to Abington and just stop by - you will be glad that you did.

As a first-time homebuyer, purchasing appliances felt overwhelming, but Beth and Susan made the…read moreentire experience completely stress-free. From the moment I walked in, they took the time to answer my questions, offer thoughtful guidance, and help me find the right appliances while staying within my budget. I never felt pressured, just genuinely supported. The experience didn't stop there. Delivery was seamless, and Andrew and Mike were fantastic. They were patient, professional, and went above and beyond to ensure everything was installed with care. They treated both my new appliances and my home with the utmost respect. I highly recommend New England Appliance & More to anyone looking for quality appliances, trusted brands, competitive prices, and exceptional customer service. They truly make you feel like family, not just another customer. I'll definitely be returning (and sending friends & family) for future appliance purchases!

i've bought multiple appliances and warranties from here. i'va also had some delivered and others…read morei've picked up and brought back my old appliances for disposal after the new were installed. I've had excellent experiences from sales and to delivery and disposal. Dave is a no pressure sales person and i have found all the staff to be easy to work with and very accommodating. great prices and great staff have made for a great experience multiple times over. thanks to everyone!!!!

Customer service at curbside. There is no parking for curbside pickup. Forced to go in and pick up…read morethe order , employees barely acknowledged you , and when they do, they are talking to other another employee so you are not sure if they are helping you. When you try to make sure that they are, they reply with "I heard you".I did not get her name because she is VERY SLOW ( took approx 15-20mins just for "curbside pickup"). Had to carry heavy items back to car when I specifically did curbside for this reason. The Employee that brought it out (another female) told me " if they can carry it, then I can" not even knowing my medical condition. Employees at this location need better training in every aspect of customer service.

The Home Depot stop destroying your own merchandise challenge: difficulty level impossible…read more I had 2 things on my list: some recessed light trims and materials for a shelf. Goto check out the lights, and it's a mess. The lights aren't organized by size, brand, style, intensity, anything. So naturally there's a giant pile up of people all looking for things who can't find it. The staff are climbing all over everything because they can't find anything logically either. Give up and head over to the shelf brackets. The high end metal brackets are all of them, every last one, covered in scratches and scuffs. These are $20 a piece brackets and they're completely destroyed. The staff are courteous enough but Home Depot lives to ruin their own merchandise and this is no different.

It was perfect. Something you rarely see in this time and age. I really mean it. Fast courteous and…read moreno issues.

We'd previously purchased from Yale Appliance (in Framingham) and had a good experience so when our…read morefridge died and we needed a new one ASAP in the hot weather, I knew exactly where we were going. And they sure came through! We found a couple of fridges available through the outlet for a few hundred dollars off due to minor cosmetic damage. I called on a Friday morning and Jason went and double checked that the fridges were there and re-described the "issues" with each. Within half an hour we had our fridge ordered and paid for. Delivery for new orders was pushed out nearly a week when I called, due to the volume of sales from the tax-free holiday. I understood the situation and was ready to live with no fridge for several more days. But here's when they went the extra mile - I had mentioned offhand that our fridge was out of commission during our conversation and without my asking for him to do so, Jason said, "since I know you have no fridge, let me talk to the delivery team and see if I can get next-day delivery for you." And HE DID! Delivery went very smoothly. I was texted with a link so that I could track the progress of the truck to my house online. Gerber and his crew showed up bright and early Saturday morning with my lovely new fridge. They were efficient and friendly and explained everything. When I couldn't get my sliding door to lock properly after they'd gone back to the truck, I thought that maybe they hadn't reassembled something right (they'd had to take the handle off the door to fit the fridge through) and went running down the driveway. Gerber came back up to the house and even though as soon as he looked at it, he saw that what was malfunctioning wasn't a part of the door they had disassembled, he still took a few minutes to help figure out what was wrong. And the "cosmetic damage" that got us about a 30% discount on the fridge? One tiiiiiny little ding in one of the doors that is barely visible. All in all, a very stressful experience ended on a high note thanks to a company that clearly understands what it means to provide exceptional customer service and hires folks who are proactive, friendly, and helpful.

Youseline, the Sales Rep was very helpful and informative in helping us to select and order a new…read morerefrigerator. She was great to deal with. Because it was a special order, she provided us with a loaner in the interim. She set up both deliveries - the loaner and the new one. Both delivery teams were excellent. We are very happy with the entire experience and our new fridge. John and Diane Gill, Long Time Toma Customers

We've been loyal satisfied customers of George Washington Toma for years and would not go anywhere…read moreelse for appliances. Yesterday 6.2.26, we called for a new microwave as the one we had suddenly died. The one we wanted had to be ordered. GW Toma offered a "loaner" at no charge until ours came in. Really ??? WOW ! Who does that ??? Thanks to GW Toma & Adrienne Smith. They take care of customers.

Stellar service! Quick…read more Responsive. Nice people. My waterline was not up to par for the new refrigerator I purchased, so Hancock sent someone right out to remedy the problem. We are very happy customers.

I personally want to wish each and everyone at HANCOCK APPLIANCE a very HAPPY 2026, and also a…read morehealthy and prosperous years ahead! This essential business has brought to Quincy and everyone that patronize Hancock Appliance peace of mind with their superior Customer Service and Products! Mr Bill TRIFONE will make your choices and ideas a reality! His Staff is second to none and a very calming environment to walk around the showroom looking for the perfect appliance for your home! HAPPY NEW YEAR 2026 to ALL!

Great technician! Punctual and knowledgeable!!! Highly recommended!!! My go-to repair shop for…read moreappliances.

The guy came out for $180, tried replacing the one part that he could reach without having to bend…read moreover, then declared that "there was a short somewhere" that would be impossible to find. "But," he offered, "you can use the $180 toward the purchase of a new model." Instead of doing that, I watched a single youtube video about fridge repair, then bent down to look for the part of the fridge that was making the obviously broken-sounding high pitched whine, then googled its part number and bought a new one for $45. That fixed it, instantly. I didn't even need a screw driver. So their business model, it seems, is to half-ass the repair in order to lock you in, and then they sell you a new one for much more money than you'd pay elsewhere. Wouldn't be surprised if they then refurbish your old one and sell it on the side.