I just got out and I'm not planning to be back. Staff was disrespectful, hard to communicate, not friendly at all. I bought some stuff because I needed to but I will not spend a dime in this place ever again. read more

The persons that work there are always wasting their time digging thru the few boxes they get of stock of multiple items for all over the store! The shelves are always empty every week that I go to shop with my neighbors; always looking for items they never get in! The prices are high and I have waited for months for some embroidery items that never get restocked! Weeks and weeks and weeks! read more

JOANN Fabric and Crafts - Empty shelves - Fabric Stores Near Me - Mount Juliet, Tennessee

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Careful buying anything expensive from here. I bought a $400 printer that was faulty out of the box. I tried to return it within a few days and they will not return my money. This has been the worst customer service i have ever experienced. This place is a legit scam and has no regard for consumer protection. read more

Love Joann Fabrics being an avid sewer and crafter. I always enjoy browsing the store. The flagship store is always well staffed. I wish the signage was better and a little better organized for flow. Fortunately there is enough staff to ask questions. Glue is in several places but not always the same glue in the same place. Scissors and punches aren't together. I wish the local stores had as much staff as the home store. But I still manage to find something I can't live without. read more

First of all, the staff is very nice and helpful. Some departments are a little disorganized, especially with small items. The store sometimes looks cluttered. They were closed in the middle of the day last week due to lack of staff. As far as selection, the fabric selection is mediocre at best. read more

Love this place! I mostly shop in the yarn department, but they do a good job at keeping things restocked and orderly. Good selection too!

Normally I would not leave a bad review especially during the busy holiday season, I get it retail absolutely sucks during the holidays. I placed an order for pickup on Christmas Day, for pickup the next day. I wanted to beat the holiday traffic, because after 12 the traffic to Providence Shopping center is awful, and I asked the employee if I can pick the items myself and have them scan it in their handheld (basically do their job for them), and was told I couldn't and I had to cancel my order. It was frustrating for both me and the employee but the employee showed their frustration more... fine, it's probably annoying. What got me is I was waiting in line to get fabric cut and I heard this same employee say "Ya I worked here for 2.5 years and then quit a year, I absolutely hate it here, the only reason I came back was because they gave me a raise and made me a keyholder", his name is Grayson, put him out his misery, he projects his hatred for where he works on customers... so many other places are hiring surely he can find a better place to work. I want to note Heather has been a great help in store and on the phone, and rectified the situation. The biggest issue I had was I was told when I cancelled my order that my card would not be charged, but it was. It was Sunday so I thought to call the store. Of course Grayson picked up, and he was frustrated. We heard him in the background tell Heather "Hey I can't deal with these people please take this" Heather was able to give us a number to a treasury or something for Joann to figure out the charge. Honestly fire that guy... he'll probably be delighted. Give Heather a raise. read more

What a joke. They send out coupons that say they include sale items. We go to buy sale item, but it isn't included as it is clearance. Last time I checked clearance is a sale item. By definition you can't have a clearance item without it being on sale to begin with. if you aren't going to honor your coupons stop sending them. What a stupid scam. read more

I know it's not short but please read---- I used to go to Joann Fabrics as a kid and thought it was so incredible but recently I attempted to place a pickup order online. I chose Joann Fabrics because from what I read on the website and several Google sources their customer service was pretty good and their pickup program the same. I chose to pay more to order from Joann because I had the option to do a timely store pickup as opposed to ordering from another store and saving money but having it shipped instead. I placed my order online and spent nearly $100 and was told FROM ANOTHER WEBSITE to expect an email letting me know when my order was read for pickup. I did not even receive a confirmation email but the money was taken from my account. It is now a week since I placed the order and no email and up until yesterday I couldn't even see the charge from the store. I assumed something happened and they cancelled the order and dropped the authorization from my card but now the charge is reappearing on my bank account again. I have called the store twice now and the first time the gentleman on the phone basically laughed at me when I asked when I should expect the order because they are receiving so many because of the pandemic. The second time the woman was so quick to get me off the phone and just kept saying I would get an email. At this point I have reordered the same materials I attempted to order from Joann Fabrics but this time from Michael's and saved money in doing so even though it may take a bit longer to get here. ***Please understand I am incredibly aware that delays are to be expected in any type of online order system and more because of the influx of orders because of the pandemic and I am so grateful for the essential employees that are dealing with helping people and customers during this time. However, I work in customer service and have done so for 6 years and so I may cretic too hard but I will never be going to Joann Fabrics or using their online service again. I will be calling tomorrow to cancel my order if they even still have it (since it doesn't even show up on my Joann Orders Page on the site even though AGAIN the funds have been take/held) and hope that the funds taken from my account will be refunded. read more

I wish they would have more cashiers during peak hours. I am so tired of standing in the cattle line for 30 minutes to checkout. I can't count how many times I have left my merchandise and walked out. Also, I think the special coupons should be online and in the store. They need at least 2-3 people back in fabric department as well. the wait back there has also caused me to forgo my purchase and leave. You guys need to hire more people, mark down your merchandise and then you would not have to print all those coupon circulars. Overall, I wish we had a Michaels and/or a Hobby Lobby as another choice. read more

Ed T. was wrong. There are quite a few men here. Of course, they are either confirmed bachelors working on crafts, or married husbands with their wives. Either way, its a place to go for lots of arts and crafts stuff. Of course, if you are looking for Testors paints or a model rocket, you aren't going to find them at Jo-Ann. If you are looking for Fabric or Frames, you'll be thrilled. read more

This store is the most phenomenal JOANN store. I truly appreciate their high quality customer service. If I could rate this JOANN store I would rate it ten out of ten. read more

I needed help finding something for a project I was doing and took me over an hour to find all the supplies I need but the staff wasn't very attentive and didn't seem like they wanted to help me at all. Other than that nice store. read more

Rude. Not helpful. They obviously do not value your business. Was going to purchase $200. in fabric but not now. If you must shop at Joanns go to the Murfreesboro store. They will go out of the way to help with a smile. read more

Went to get a custom frame and was accosted by a rude elderly woman working in framing who felt the need to repeatedly tell me how the photos I wanted to frame didn't go together. Well, I didn't ask. On the third rude comment I picked up my things and said "I'm good" and walked out. She goes "yeah" as I walked out. Such a rude woman read more

I used to go there all the time. But the store experience over time has over time just become so frustrating I only go if I need something small right now. Not enough employees. Long lines when the store isn't even crowded. Too much like walmart. And don't even think about using in store pick up for items in the store. The in store stock doesn't match the information online. They don't understand their own coupons. Management is rude if you complain. The other joann stores aren't like this. I don't know why this store is different read more

the ladies in the fabric area are always super helpful and kind. even with a million beginner questions like i have. i'm always running in here to grab things for a fundraiser idea (we're adopting and trying to raise money). the store is very clean and you can pull up coupons online to use in store as well. read more

I liked this store- it was huge and they had a a lot of joann specialty fabrics that other joann stores don't carry any longer. Don't forget to take a number from the cutting counter to minimize waiting for your fabric to be cut. read more

Trying to get some fabric cut by Nikki at Joanns... I was first in line she decided to wait on the lady behind me in line then bit my head off when I asked why. I hate the service at Joanns I wish wish wish there was an alternative in mt juliet or lebanon. read more

I was here today and purchased over $50 worth of fabrics. A lady at the front with short brown hair and a brown apron was extremely rude to me. I was waiting at the front off and on while my friend was to arrive to help me with a sewing project and she was over 30 minutes late. This lady looked down her nose at me and said in a snotty voice with her arms crossed, "Can I help you with something?", which clearly meant, "Why are you loitering at the front?" Maybe she thought I was going to steal, maybe I was getting on her nerves coming up to the front of the store to see if my friend had arrived. Either way, she needs some help in the customer service department. Had I not been with a friend and not wanting to drag her elsewhere to look for fabrics, I would not have purchased anything from this store. I live in the Providence area behind here and will not be back. read more

Thanks Christina for your A+ customer service! Thanks for being totally customer minded and helpful on a last minute phone order in a pinch! read more