Service - The cashier was very slow to deal with the customers and there was a line of around 10 people when I left. Her name was Rosalynn and when we bought our items, AFTER we paid, she decided to tell us that the fabric we bought couldn't be washed when very clearly we were talking about making custom hoodies with it. read more

Advertised sale merchandise was in stock. Staff was pleasant and helpful. There was no waiting line for fabric cutting when I was there in late morning on 10/14/21, and no waiting line to check out. All items showed expected sale price on the receipt. A constantly flickering overhead light near the Keepsake Calico almost caused me to have a seizure, and I'm not epileptic! Also, the music was WAY too loud, and I've previously noticed this on other visits. The combination of these two factors caused me to spend less time, and thus less money, in this store. read more

Joann fabrics had very beautiful fabrics but terrible customer service. I picked out the fabrics that I wanted but the lady who was cutting fabrics wouldn't help me or my sister because of our skin color.... there were only a few people (white) in line and as we approached the counter the lady told us to take a number and wait so we did but there were people still coming up to the counter who didn't have numbers and she would help them instead of helping my sister and I. She finally called our number after 15 minuets of waiting and she was very rude to us. I really like this store but not some of employees read more

Stopped in the Eau Claire store yesterday and was helped by a WONDERFUL woman in the fabrics area with a question about zippers. She was extremely knowledgeable, professional and helpful. Joann is my favorite store!!!! read more

I purchased 10 pieces of fleece, was charged incorrect amount, the manager very kindly reran my entire order even thou they were busy and genuinely made me feel good about my experience. read more

We picked up a roll of foam. Sat in line for 25 minutes to buy it. Manager then told us we had to go back to the cut table to get a barcode. Stood in line there for 20 minutes for a code. Then stood back in line for another 25 minutes. While we were standing in line the second time, the same manager who sent us back to the cut counter was able to check someone else out with the SAME foam without a barcode. She simply called back to the cut counter to get one. F- for poor customer service. Manager was Manda. read more

The Customer Service at this store location is THE WORST EVER. I grew up in a family owned dining establishment and have worked in Customer Service related careers ever since. The manager and ladies that have been at the store the longest here are to blame along with the owner. The younger people always do their best to help out. I have been shopping at this store since they opened. They will not lift a finger or move an inch from where they are standing to assist you and they are always so rude. It is like you are disturbing them and how dare you! I recently put in an order to make medical masks and was placing my order online I called and told them what I was making and they never offered me free supplies, which I found out they were doing several days after I placed my order! Then seeing that my immune system is compromised, my husband went in to pick up my order. My husband was armed with all the required documentation as given on JoAnn website. When he went in he said he was there to pick up and order and without hesitation they said it probably wasn't ready and they carried on with other things. My husband was stunned and said "you're not even gonna look for it"? You would think they would ask for the email confirmation or name but, no they asked him when I placed the order, he said I have no idea last night or this morning. She again said she was sure it wasn't ready. Now get this, he was looking at my order on the self behind the associate, he knew it was mine because it had my name written really large on it! He said, "I am pretty sure it is because it is sitting right there behind you!" She turned around, grabbed the bag, haded the bag to him without making eye contact, never confirming the order number or requesting ID! She didn't thank him for shopping with them, no have a nice day, stay safe! Nothing! Now get this, they were not able to fill the elastic part of the order so I had to find an alternative. I hurried to place a second order without having heard how my husbands first experience was that day. We live 35 miles from the store and he was doing other shopping so he said he would be willing to wait a few minutes, if it wasn't ready when he got there. I received the order filled confirmation remain and forwarded it to him. He went in to the store again, different associate, same treatment, Oder was ready, same dialog...sure it's not ready, same dismissing of him, same old, same old...no request for confirmation email, no asking for name, order with name on sitting on back shelf, him pointing it out but...here is where it changes she barks "drivers license" and he says pardon again she barks "drivers license" so he hands it to her and she hands the order to him with no eye contact, he was super ticked by this time so he said "I have my name printed really large on my shirt in three places if you would have looked at me you would have seen it." No, sorry, no thank you! My husband came home and the first thing he said is..."I will never step foot in that store again!" "If I conducted my business that way, we wouldn't have a business I guarantee you that! The only reason that business is open is because of the product but that can only sustain it so long and that is the owners fault! Love the fabric, love the home decor and the paper crafting dept but loathe the Customer Service of the long time employees! They are lazy and rude!!!! read more

Seriously horrible service.. stopped in to pick up a small cookie scoop because they are the only place in town to purchase one was told by the store clerk there were some in the back but she was unwilling to get them for a couple days came back to the store a week and a half later and they still did not have any on the Shelf.. read more