Reasonably nice selection of craft goods and fabric. On my visit the store was only to customers entering, I found what I was looking for and tje employees were friendly. read more

On the website it says closes at in Sunday at 8pm. Drove from Aurora to joliet and they are closed. The lights are still on called and the answering machine says closed at 6pm. read more

Rudest employees ever. They're either completely oblivious to your presence or deliberately ignore you. And little tip: when a customer tells you they're working on a special project, it would be helpful to actually work with the customer instead of pointing somewhere without making eye contact and saying "over there." These aren't even young people. These are older women who ought to have better manners. read more

Ordered fabric from Joann fabrics in Joliet on april 28th and was told it would be ready for pick in 3 to 4 days... finally available for pick today may 7th!!! (So much for the 3 to 4 day pick up) so I went to get my order today and the email stated I have 2 choices of pickup... curbside or going to checkout counter.. I chose checkout counter because I wanted to ask if they had a certain fabric I was looking for and black thread, as I walked up the girl yelled at me that they were closed and to pull my car up and she will get my order so I did that. As I am waiting she comes back out and tells me to roll down my back window, I asked why and she said so she could give me my purchase... I asked her to just hand it to me she said no either I put it in the back seat or leave it on the ground your choice... I told her how stupid that was and rolled down my back window... not only did she request to put my purchase in the back seat but she stood 10 feet away from my car and threw the bag through the back window!!! I have never felt so insulted or disrespected in my life!!! I for 1 will never step foot into another joann fabrics again and with the treatment they are giving in these times I encourage anyone I know not to shop there either... I will be blasting their emails and their page regarding their policy if that's what it is. And I hope that girl gets the same treatment she showed me today when she needs to get something... joann fabrics you should be ashamed of yourself!!!! read more

Worst Fabric store I've ever been to. Staff was very rude and unprofessional. Unnecessary attitude. I had many fabrics/jewels I was interested in purchasing but after asking a question about stone settings I was treating poorly. The lady made it seem as though I was an idiot for asking because they did not carry them so I guess they don't exist to her. Worst lines for Fabric cutting, no ones ever at the counter and this store in particular is just the worst. I'd avoid it at all costs if another store is available to you!!! read more

If I could give it .01 stars I would! I love Joann's for their fabric selection, but this location is a nightmare! Everything is a mess. The staff is unbelievably rude!!! The day before Halloween, the woman cutting was dressed as a witch and boy was it accurate! She was so snippy and condescending to my Mother-in-law and me. Then today gave a reason to never go back! I was strolling through the aisles chatting with my almost 3 year old and wearing my baby. Everything was fine, then the 3 yo puked! I was tending to him when I called for help. I couldn't even hear what her annoyed response was but she clearly thought I was waiting for something to be cut. I said, "I'm in the aisle" and she ignored me! 5 minutes later (felt like 30!) she finally walked up and snapped "uh, can I help you?" After I told her that my son just vomitted, she just walked away then shortly returned to clean it up. I waited in the aisle with my screaming child so no one would walk through it. She didn't say a word to me. I thanked her and apologized, she said "uh, huh." We went to the bathroom to clean up and wait for my sister-in-law to arrive. He was screaming and crying. No one came in to check on us. My SIL said you could hear my little man from the front door (the bathroom is in the back). I was dealing with this, by myself, for at least 20 minutes from start to finish and not a single employee showed any sort of compassion, sympathy, or sensitivity. I was completely ignored. With a staff full of women, one would assume some of them are probably mothers or grandmothers. How can they see a struggling mother and not at least empathize with my situation? I will never return to this location!!!! read more

A very small location with an extremely limited selection. The fabric was sloppily put away and all the aisles were cramped. It honestly didn't even feel like a Joann's because of how small and messy it was. It's worth the extra time to drive to another location. read more

I love the craft store. I am always working on some kind of project. But let me tell you, it's always a headache to go to this store. Especially when you have a crying, whining husband tugging at your shirt through every single aisle only to find that the line is 20 people deep. No joke, I counted the number of customers, 20. I put my stuff back, it wasn't worth it to stand in line. Their selection is so much smaller than the Joann's in Naperville as well, which is a shame since it is a lot farther away from me. read more

This location is completely terrible. If I could give this zero stars, I would. They have been rude to me many times. One employee refused to help me find a product. I had to essentially force her by arguing with her. Another wouldn't help me when the fabric tag was missing. She just stared at me and kept repeating that she needed it. Today, I was screamed at because my toddler climbed a cart. I was then told that I wasn't watching her (not true--she's two and fast) and then the manager refused to offer an apology and told me that I was overly sensitive and making this up. I am not because, as you can see from previous reviews, these employees are chronically rude and generally terrible. I went to a competing store, and I'll keep taking my business there. Awful, awful, awful--there really are no words for the level to which this store sinks. read more