Store was clean , went on a Tuesday afternoon not busy at all and had some good buys on clothes and stuff but done that was kinda pricey but overall good read more

A Hispanic woman cut the line pretending she didn't speak ENGLISH. But later discovered that she did... The manager did nothing about the line jumping. Need to put more people on the register. Also, when I'm standing to return something dont mysteriously take 8 people in the purchase line AFTER I was standing in the return line, FIRST. Fix this and I'll resume shopping in your store. read more

Great deals We come here all the time for home decor, Beauty products, and clothes at a amazingly low cost. I always leave with a full shopping cart. One of my guilty pleasures! read more

Worst Ross to exist. It's so sad to see similar reviews involving bad management, and lousy attitudes from employees. The MANAGER, disgusting attitude. Girl, your ass would be better off with no job. Treat people with respect instead of being loud, and not willing to help any of your customers. Y'all should be lucky to still be open honestly. So hilarious that this store is so small, sells broken items, and has lazy workers as well as less than impressed customers who leave brutally honest reviews. We're just helping eachother at this point. The manager didn't give me a full refund or even remotely what the value of the ONE item she refunded me for was worth that I was returning, instead of my two items. She was rushing everyone around with a line almost out of the door, and I don't know why they bother to keep this specific Ross open. CLOSE THIS STORE!! Management, corporate, or anyone on a higher ranking than the incompetent manager, no one likes coming here!!! Why keep this shit hole open any longer??? read more

Worst Ross ever. I thought STL ones were bad but no, no this is far worse. 1 person working the register with 10+ in line. No thanks. They barely have any good name brand clothes either. By name brand I mean like Tommy and stuff. Not too much at all. It's pretty much a garbage store, avoid. read more

Stay away.. 7 people in line only 1 register open and a nasty attitude from the 2 ladies working the register..n or worth the aggravation read more

I've been coming here for about two months now, I don't know what was going on a year or so previous seeing the reviews, but they have to have new management. I LOVE this place. It's always kept extremely tidy, the employees have been fantastic whenever I needed something, or just checking out, and the selection for the price is utterly outstanding. This location has been great. read more

Cashier rang us up twice for an item. Noticed after we got home. They gave us a very hard time about refunding us even though we had proof. Very rude people. We will not be returning to this location. read more

This place is a dump. They have next to nothing in the store worth buying. The clothes are all a little off. Most of the home goods were either damaged in some way or cheap knockoffs. They are more like a Goodwill store than a Homegoods. My advise is to not even bother checking it out. read more

An absolutely unpleasant experience. The customer service at this location is horrible. There was only one person at the register and no help. Eventually another worker came and was very rude and was not very helpful. The manager was called and never arrived. Needed help with jewelry and no one was available to assist. They have a security guard but not enough workers. read more

I recently visited the Joliet Ross Store on Rt. 30 across from Louis Joliet Mall to look for some framed artwork. I was there on a Thursday and found a nice black and white image in a 2ft x 3ft frame but the upper left hand portion of the frame was badly damaged and the photo in the frame was protruding from the frame itself. I asked a clerk (there were only 2 visible in the store) if there were any more of the same item in stock. Here attitude was negative as she stated "whats on the shelf is on the shelf." I asked if there was a way to check to see if other area Ross stores carried the same item and she stated that I would have to call or visit them as she had to stay back by the dressing room area and was too busy. At that point I counted maybe 2 customers in the store, none of who were carrying clothes to try on. I took a few camera phone photos of the artwork so I could describe it to other Ross Stores when I called them the following morning. None of the other stores had the picture in stock, so I returned to the Ross Store on Rt. 30 to purchase the photo thinking I would just buy a new frame for it. I returned on Saturday morning and checked times that the store was to open. The website for the store stated they opened at 9 am and I arrived at approximately 9:05 and the store was not open. I looked through the windows and although lights were on, I did not see any employees or customers in the store. I waited until 9:12 am and finally called from outside the store to ask if they were open. Someone answered and I stated I was waiting outside for 10 mins and the clerk gave me attitude and said, were here and we can see you outside the doors. I responded the doors were not opening and could they please come and let me in if the store is supposed to be open. As I walked to the back of the store where their artwork/photos are located, one of the 3 clerks I saw said "you look like a man on a mission." I said that I was and was looking for a certain photo that was damaged but in stock 2 days earlier. I attempted to show her a photo but her response was that she was off a couple days and didn't remember seeing anything on the shelf as I described it. I attempted to show her the photo I took of the picture and she didn't want to see it instead responding "if its not on the shelf we dont have it in stock." I thanked her and as I was leaving I attempted to ask a clerk in a blue shirt which I assumed to be a manager about the same photo I was wanting to purchase and told her, as a matter of fact here is a picture of it I took with my phone of the particular artwork when I was in the other day and as I attempted to show her the photo she stated "I dont need to see the picture, if its not on the shelf we dont have it." I said, so you dont want to see the photo so you know what I am looking for in case you by chance see the same item arrive in stock? And she flat out stated "no." I turned around and started walking out the store and to save face she says "we get new stuff in everyday so you can stop in and check". Well sorry lady, I own my own business and work a full time job and shouldn't have to "stop in" everyday to see what "stuff" you get in stock. What happened to the days of customer service. Here's a thought Ross store clerk. How about humoring me, actually doing your job and saying, sure let me see the photo of the item you are looking for and I can contact you if I see anything like that come in over the next few weeks. Its interesting, because as I went to this Yelp page to write a review, it appears that there is a constant at this particular store that clerks DON'T want to help customers and have lousy attitudes. I would think ownership /management would want to correct this behavior immediately as these clerks are not helping the Ross brand / reputation of course if management is just as guilty I can see why there are continual problems. I can promise the Ross company in general that I will NEVER step another foot inside your stores or spend a penny at ANY of your stores. Clean up your act and hire people that actually want to work and help customers and lose the attitude. I can see these stores being out of business in a few short years if not sooner. And they won't be missed. I get better customer service from Marshall's and similar stores that actually appreciate my business and are beyond helpful. read more

Store is very small and not a lot of options for clothing. If you are looking for a size small you are very limited. Store is very unorganized and sizing is not in order. It was about 9pm on a Saturday and I went to try 2 items on only for the woman to tell me that the fitting room closes an hour before the actual store closes. I have never heard of this with any retail store before and I myself work in retail. The store didn't close until 11pm which made me even more confused. read more

In the checkout line currently, three parties in front of me & three behind me (not including the one that just left) and there is 1 cashier, on a Friday night. Not cool Ross. Luckily, the prices are good enough that I don't want to miss the deals I've found after shopping the entire store so here I am... read more

I was in need of cheap candles so as much as my last time sucked, I apprehensively walked back in..... Again greeted by a security guard, it's so laughable considering what they sell. Went to the candle section that is in the rear of the store and standing there, directly to the left of me, I overhear a argument between a father with his young son and a store employee. They were asking to use the fitting room and had multiple items. This woman was more rude and nasty to these poor people than I have ever witnessed in my 32 years on this planet. Her parting words to them were " and this is no picnic for me either sweetheart!!!" She was yelling it and they looked understandably mortified. I was angry and embarrassed for them. I looked around everywhere for a manager to share this info with, there were none. I went to the check out and before I could ask if a manger was present,I heard the cashier and another associate talking about cleaning the store well enough considering there was no manager there that night. That store is like the Wild West and associates do whatever the hell they feel like. I think I know what the guard is there for now, probably to watch the associates, since no manager is ever there apparently. Cheap candles or not your store is as crappy as the people you hire. The rules for counting garments in your fitting room by making people put items on a bar, instead of making the human being working there do their job and look with their eyeballs and count by hand ( like it has been done in fitting rooms since forever)is going to cause a fight one day. I almost witnessed one. Thankfully the guy walked away but that lady was a massive turd to him. read more