1. Leaky storage units that allow water and create damage…read more 2. Worst customer service ever. Be prepared for long wait times to talk to a human, and when you do get someone, they'll barely speak English, at which time they don't even answer questions or defer the matter to a manager you'll never hear from. 3. Hidden fees. 4. Run, RUN, far far away from this company.

I have been waiting for a manager " Justin ' to call back for over 2 months. I paid the bill and…read morethey said the lock was being taken off...3 weeks later.... finally done. Then was told I would get a call from management to get a discounted rate on the then present bill upcoming for no access for 3 weeks after. No call. No discount. Nothing. And again... waiting....and new fees! The Worst customer service I've ever had as a business woman. This is unacceptable....save yourself the trouble and go where they have someone local to manage. SMH

So recd a call stating that one my uboxes is over the weight limit and cannot ship. Uhaul never…read morespecified any type of weight limit and even the girl picked up my uboxes. Well even so cannot weigh uboxes ourselves. The worker asked if we could go to the facility and take some items out lol we already left for our new location. The solution is we would need another ubox and they would take items out. Can the uhaul workers be trusted? Is this a uhaul scam?

Pro tip. This place charges a $20 after hours drop off fee, even for a motorcycle trailer…read more My fault for not seeing that to begin with in the contract. I rented a motorcycle trailer on Friday at 831am and dropped the trailer off Saturday night at 1131pm. They checked the trailer in at 1026am Saturday morning and charged me for an additional day. Pretty unacceptable and crooked of them to do that. So the 14.99 a day rental and a $20 drop fee I would've been better off to drop to trailer off a day late. Update. Thanks Chase for reversing the additional charges. Very quick to address the problem.

If you have storage needs that involve having access to your unit at anytime during the winter…read moremonths, LOOK SOMEWHERE ELSE....anywhere else... They have made it impossible to get into your own unit without bringing your own snowblower and shovel. They plow through the aisles of units, leaving multiple feet of snow drifts in front of each unit EVERY time it snows. It then turns into solid ice. If you attempt to call the local number provided, you are immediately routed to a call center in a different country. They then try (in broken English) to tell you that they will contact the local manager for those units. Never happens. Never receive any call backs. 0/10 Do Not Recommend

DO NOT RENT FROM!!! Greedy moron's jacked up the rent 2 times in the last 3 months since they took…read moreownership plus they have added both new and grossly inflated fees and charges even thou the snow removal and maintenance is the worst it's been in the 17+ years I've rented at this facility with the previous owners. They also couldn't get their shit straight on my account payments and this new $9.95 charge of theirs for simply electronically inquiring about your account! ... Well they can take their new rates and fees/charges and shove them up their incompetent, greedy, money grubbing asses!!! I had to give them a 1 rating only because they don't allow one to give a negative number!! You've been warned so now if you rent from these A-Holes it's all on you!

unlawful take tenant property and sell on Facebook marketplace. Also accepted money for rent but…read moredidn't inform me of unit being sold at auction already. Refused to return money after I realized

We recently picked up a new camper that's too long for our our camper pad. After a bit of research,…read morewe opted to go with this facility. Our main deciding factors were the location (rv storage is off-site) & the ease of access. There's an app for entry & your lot is accessible 24/7. Payments can be made in person or online & the business is very mom & pop. Pricing was reasonable. The lot is secure & spacious. They do offer indoor storage as well, but we're only looking for a safe parking spot now that the season is open... we'll see about indoor storage once old man winter comes knocking again.

Don't do it to yourself; movers didn't show up, two girls came to move our contents; they gave an…read moreeffort but we had to load the truck more than they did. There was no apology. Our check was cashed immediately after we handed it to them-wonder why? If we could rate it a "zero" star we would.