First and last time in this store. Poor customer service- It is clear that they are used to…read moretreating people of color with complete disrespect. After being followed around the store for the first 10 mins I tried to ignore the behavior and go try on the items I had picked out. While in the dressing room trying on about 7 or 8 items and changing I was repeatedly asked to give back the items that I did not want. I had not even made a decision-I was floored that in the middle of me trying on clothes-she wanted me to open the door and give her shirts/shorts back that I hadn't even made a decision about. I did not get to even finish trying on the clothes before giving up and putting my clothes back on. At no point did I feel welcomed or valued as a customer. She showed complete lack of respect for my privacy in the dressing room and basic courtesy. I am sure I am not the first person to be treated like this at this location but I do hope that I am the last. I went right next door to Banana Republic and had a wonderful experience. Please do not shop here -there are other locations that will treat their customers this way.

I typically don't review chain stores, but the customer service at The Buckle is above and beyond…read morefabulous! I visited this store a few times to purchase two pairs of jeans. The first visit, I was assisted by an amazing rep that helped me with jean selection, and fitting; she was so helpful, patient, and kind. The second visit I dropped off a pair of jeans for altering that I had shipped to my house. It was a different rep, but once again, there was the same patience and kindness. Fast forward month to today, I picked up the last pair of jeans I dropped off for alterations, and the rep was once again, nothing short of wonderful! I explained my jeans were probably long overdue to be picked up, but she went in back without hesitation, the rep reappeared with a smile and my jeans. I felt bad that it took me so long to get back to the store, but The Buckle treated me remarkably each visit. Now, here's the reason for four stars versus five. The jeans are very comfortable, but very trendy. I really need a "nice" pair of dark washed jeans, and The Buckle was unable to deliver. I know it's the current style, but I just need dark washed jeans without holes or bling.

Came to pick up an online order tonight. This location is right by where we live. Young man working…read morehelped me find it and also pick it up. Took me a little longer had to get to my email on phone and all. He was so patient, helpful and kind. Really mean a lot. Thank you Logan. We will be back shopping and using some Christmas gift cards!

Overcharged for a pair of pants and it was a nightmare trying to get it corrected. Shady shady shadyread more

Walked in no one said hello or anything. Employees were talking to each other the whole time.read more

I have to confess, I'm not a big fan of shopping in general and for the most part think outlet…read moremalls are a farce. Having said that, I like the clothes at Eddie Bauer but find them often over priced. The discounts here really are worth shopping this outlet. The clothes seem to be the same sold at the galleria and at a price point I can stand. The staff here is very helpful as well. Be aware that you can't go here with a specific item in mind, the inventory is very off season and you need to be open minded about what you might find.

Big fan of Duluth. My father and I went to get a belt. The last one we purchased from here lasted 3…read moreyears so worth the investment of $65.00 hands down. Large parking lot out front, store was well lit, and clean. We were greeted by Derrick who was super kind, and went above to find us the size and color we were looking for. He even went into the back of the store and checked inventory. Unfortunately he did not find the 33in in dark brown so we settled on a 34in that was just as good. Fast in and out experience. Lots of clearance items so now is the time to come stock up on your gear.

Great selection for the bigger men in my life. The Jean & flannels have several fits, so they can…read moreget the one that works best.

The girl was so helpful her for me and my mom shopping. Me and her don't shop much for ourselves…read morebut she helped with deals and information and ordering bra to the house we liked. Some things had great deals and some pricey but great for bigger women to shop there in style.

Super bummed this is my third time coming to get Christmas gifts and unfortunately they have been…read moreclosed both times. They do offer a lot in the store and when you do, they are very friendly and help you out with a lot but I wish they had more hours as I am only able to come on Sundays.

The store has absolutely the worst customer service. Employees are just simply rude and racist. You…read morethink they would be nicer since they work on commission. Would rather online order, than shop with their employees.

Absolutely filthy store with extremely limited inventory that doesn't go above a L or size 8 in…read moremost items and staff who couldn't care less about the customers. I've been in a few times and after today (literally had to take a Benadryl from the dust and had the worst customer service experience) I will never step foot in here again. I've been a very loyal jcrew customer for most of my young adult- adult life; we're talking decades. Living all across the country and constantly traveling for work, I've just always relied on JCrew as my staple. They're everywhere, the customer service is almost always top notch- even offering to style when they see you struggling for a last minute event! One of my favorite event outfits to this day was actually put together by an awesome jcrew floor person helping me when I was too stressed to think for myself (not this location). This location has single handedly ruined my multi-decade love affair with the brand/store. Why so bad? Listed below: 1. It's absolutely filthy. The hangers literally have dust stuck to them and are sticky to the touch. It's truly disgusting and honestly concerning given the times we live in. On top of that, the store today was about 90 degrees (it's 70 outside). I don't recall this from my past visits but it just goes with the gross, unkept vibe of the entire store. Seriously- I've been to goodwills cleaner than this place. I wish that was hyperbole. 2. The inventory. They have very limited inventory. The pieces are essentially just basic casual pants, tshirts, sundresses and sweaters. Very limited business attire and none of their elevated pieces. The store is flush with xxs-m sizes. If you're lucky you'll find a L and the XL's are so rare I'm convinced they only have them if someone brings in a return. So disappointing. This does not reflect the city they're serving as the only jcrew in the area. Clearly this is a move to keep out a certain type of clientele. 3. The staff. Holy moly. Could not care less. I had returns I wanted to exchange today and did circles around this store desperately looking for something to fit my taste and my size. Very hard since I'm a 12/L -XL. No one offered me help despite there being a good number of staff buzzing about. What really pissed me off is this: I had a couple of items that I bought final sale online. Everyone knows it's an unspoken rule that if you go into the store, ask nicely and treat it like an exchange/spend a bit more than what you're returning, they'll do it for you. The person working the cashier told me they can't take back final sale. They got a 'finger wagging' from some entity. I was about to give them $60 of final sale merchandise (plus one regular return) and purchase over $300 of clothing. I shared my surprise since I had always been allowed to do that in all my time shopping with jcrew, even at this very store, and that I wasn't interested in purchasing the other items if that was going to be the case. She dug her heals in with her condescending tone as if I didn't understand the phrase final sale. Given the precedent set by these types of exchanges occurring literally for decades and how truly out of wack and unreliable jcrew sizing has become these past 2yrs I feel very taken advantage of. Now maybe jcrew really has decided to change their policy to just really hit customers hard and remove any flexibility or respect for customer loyalty during these challenging economic times. Or maybe this salesperson couldn't be bothered. Either way, this store is abysmal and has been for a while with no signs of any effort or desire to get better. Not only will I never walk into this store again but it's so bad I'm done with jcrew as a brand with this being my only option in the area.

The Uniform Outlet just opened up at the Premium Outlets in Chesterfield, MO. I was extremely happy…read morewith the large selection of various brands, the great prices and both the employee and store manager were very helpful and friendly. I live in Illinois where there is only one other chain uniform company, but get frustrated with their prices and customer service. It is was worth my drive, but also in a great location to both St. Louis and St. Charles for anyone like me who likes large selections to find the most comfortable fitting uniforms without having to spend a fortune.

New location for me. I will always shop and browse this store. Well lit , clean and spacious…read more Plenty of clearance items. Staff friendly. Inventory is plentiful from accessories, to shoes, dresses, pants , shorts etc. Prices are reasonable and fyi they match their online merchandise in store.

Large store with a lot of cute clothes split up by size. They had their spring/summer line in when…read moreI was there. Great colors to mix and match. Shorts and capris that actually pull up and cover your backend (bonus points). I saw some buttonfly shorts. Not sure when those came back in style, but let's hope that doesn't last long. It was a bad idea the first time. They have a lot of dressing rooms & will set you up for one as you look for more items to try on. Staff was friendly, but like most of these stores, they were too anxious to sell me something. Just let me shop. I don't need my hand held. We did leave with a couple blouses & a pair of boots that were on sale marked down from $45 to $9. I know....who would pass that up? We didn't!