I went in not looking to buy but ultimately they kept being willing to deal and make the offer better and better. Schyler was fantastic friendly and helpful. He was straight forward and everyone I dealt with was great. They buck the stereotype of the dealership experience. I would return and recommend them to others. read more

Joe Cooper Ford Of Yukon - Used Car Dealers Near Me - Yukon, Oklahoma

Just needed a couple of plastic pins that hold the tailgate trim on. I was worried it would take forever to write it up and get it done so I went to parts to buy the pins myself. $10 each! Parts person (Lisa) suggested that I talk to Darcy in service as it's probably covered under warranty. Darcy took a look at it , went and got the parts, put them on and had us on the road in less than 5 minutes at no cost. The best experience I've had for any service in a long time. Well done Darcy and Lisa! read more

Joe Cooper Ford Of Yukon - Tiny pins $10?? - Used Car Dealers Near Me - Yukon, Oklahoma

I recently purchased a used vehicle at Joe Cooper Ford in Yukon. The sales person who guided me seamlessly through the purchase was Johnny Rucci. He was affable, knowledgeable, and made the process pleasant and stress free. I have nothing but good things to say about the various other individuals who completed this process from start to finish. read more

I went in and got within $1000 of buying a new vehicle. No one has returned a call or cared about getting me as a customer. Little did they know, I was actually looking to purchase two vehicles. One for my personal use and one for my business. I didn't want either deal to depend on the other, so I didn't bring it up. I'm shocked they never followed up after I went in; I texted and returned all of their correspondence. I guess they really don't need my business. Oh well, two sales down the drain. I wont be back again. read more

Finance department was not honest concerning my all in cost. Paying off the vehicle cost me $532 dollars more than was disclosed to me. Finance was not reachable via their phone system. GM was suppose to call me to discuss. That call never came. Gave me three free oil changes with my purchase. Took my truck in after making an appointment the prior week. Arrived at my appointment time. I was told there were numerous customers ahead of me and it was an 1 1/2 hour wait. What is the point of an appt? Left frustrated due to time constraints. Service man didn't care one bit. Read the other reviews. You will see I am not alone in my experience. Don't go to Joe Cooper Ford Yukon expecting this dealership to be honest and competent. Once you sign the papers, they really don't care. read more

I went in for an oil change but was not greeted upon arrival. A man named Nick from the service department ignored me completely. He only spoke with my boyfriend, shaking his hand and wishing him a Merry Christmas. This was an example of terrible customer service. Due to his lack of respect, I decided not to purchase a Ford Bronco Raptor. I had a trade-in and money for a down payment ready. By maintaining this level of ignorance and poor customer service, the Ford dealership lost a sale of $95000 dollars. read more

Great deal had to drive 994 miles for this truck and dealership bought two vehicles from them and both was good read more

Joe Cooper Ford Of Yukon - F350 - Used Car Dealers Near Me - Yukon, Oklahoma

The price of our new vehicle was good. The trade in offer was fine. The service and communication was horrible! No one seems capable of returning a phone call. We were offered a great interest rate from our bank but were told they would not allow financing thru an out of state bank so we went with a higher interest rate only to find the bank they used was not in Oklahoma either. It took 3 hours to complete the purchase even though all the terms had been agreed upon before our arrival. We accepted a service plan primarily so we could get out of there and get on the road to drive three days home. Once home we read the service contract info and wanted to cancel. After several unanswered phone calls and almost a week we think we got this handled. Fingers crossed. I've learned I'd rather pay a little more and not have the hassle involved with this purchase. I read the reviews and still went through with them. Don't. It's really not worth it. read more

I have taken my car to Yukon Joe Cooper for the 3rd time for the same issue, have to leave my vehicle there for 24-48 hours, not convenient to be without my vehicle for 2 days. This last time, they had the part ordered/in stock, but when we I went to pick my car up, they did NOT install the new USB port that they ordered, under warranty, tried to tell me, for the second time in a row, it was the bad phone charging cord They do great at oil changes, I do NOT feel confident they can fix computer/electronic issues, at least they have not on my vehicle after having it multiple times for at least 24-48 hours. I wish they would just tell me to take my vehicle elsewhere to be fixed, unless I wanted an oil change... read more

It is amazing how unintelligent this place is. The sales team and warranty team are reading and communicating at a 1st grade level. Do not go here and buy a vehicle, you'll thank me later. read more

This is the worst place to get a car repaired. Poor customer service and poor quality of service. Had a brake job done in July and it did not take long for the brakes to start squealing. Took it back in in Nov for have them fix it, they said they found issue and it was now good to go. It was not. They still make the noise. Cannot get the service department, service advisor or manager to give me a call back. I was directed to contact the general manager and the number I was given was a central number and they have NO WAY to directly contact him. They say they will call you back and they do not. It is useless to make an appointment with them. They just get you in when they can, even with that appointment. read more

do not use their service department Appointments don't mean anything to them. They hold no bearing what so ever.

Wife took our car in for sensors going off and possibly a wheel bearing going out. When we got the vehicle back the grinding noise was just as bad as the day we took it in. Joe Cooper ended up claiming that they changed the bearing on the other wheel. Their best solution was to bring it back in and repeat the same craziness. No thank you Joe. On top of that we already had the "Cooper Care" package and they charged me again for it. Just a normal day for Brandon. read more

Isaac is a wonderful and caring salesman to work with. He will do all he can to help find the perfect vehicle.

Took my daughter's Escape in for recall, oil change and tire rotation. Service rep informed me that the lug nuts needed to be replaced (immediate attention required: Safety issue). The quoted cost was $313.49 to replace chrome lug nuts on 4 tires! I declined, saying I could replace 20 lug nuts for way less than that. I bought 20 lug nuts at Auto World Express on 39th St in Bethany for $27.13, thanks to Bjourn, Service Tech. These were installed at no charge when I went back the next day for the rotation. Joe Cooper should be ashamed of themselves for proposing $286.36 extra for this: Many drivers would not know the difference and pay and never know the difference. If you go in there for an oil change, you better watch the 'Free' inspection, as it could end up costing you hundreds extra... read more

I messaged Joe Cooper about trading out of my current vehicle which is brand new and Andrea Robertson was the person who contacted me and when I told her how much I still owed she replied with lol and never replied again. I personally have worked in the car industry 20 years and have never had such a response from a company. I know I will be upside down and have to carry some negative equity but apparently she doesn't know or care about how that works. I've lived in Yukon for 8 years and don't plan to ever move so Joe Cooper will have a long time running bad reputation from this non customer. read more

Joe Cooper Ford Of Yukon - Picture - Used Car Dealers Near Me - Yukon, Oklahoma

So, I tried to do this the nice way, because I have been doing business with Joe Cooper Ford of Yukon since I bought my current vehicle years ago and like the people there, but I'm beyond annoyed at this point. I went in last week to have my car serviced and was literally robbed, because I was in a hurry and didn't take the time to read the invoice before I paid. The first thing I told them was that I needed the back passenger side tire patched. The I needed an oil change and the battery checked. They called me 10 min later and said there were $1,400 in needed maintenance, the brakes and battery were shot, the filters all needed replaced and all the fluids needed flushed. I told them to fix the brakes, battery, change the oil, change the filters, and patch the tire - and that was it, the rest could wait. They said it would be $600 to $700. Fine. I get back 2 hours later, and the bill was $1,000. I was annoyed but paid and left. Two minutes after I left, the tire pressure light and alert went off, but I had to take my mom to a doctors appointment and didn't have time to go back at that moment. But after I got my car from the valet at the hospital, the back passenger side tire - same one as before - was really low on air. I thought that was strange as on the invoice it showed they rotated the tires - this got me concerned. That's when my friend went over the invoice line by line and found even more problems. The invoice showed that when the original test on the battery was done it registered as good, yet they told me it need replace and they replaced it. It show that the rotors were resurfaced and then replace - why would they do both - and that I was charge labor for both. Clearly was dealing with a padded invoice and unneeded replacement, as well as a tire rotation that didn't actually happen. It's as if they clocked the clueless gay dude as soon as I walked into the day. So, I called the next day and spoke to the service tech who took care of the car. He tried to convince me that all was correct and that "when brakes are that bad, the the rotors have to be resurfaced and replaced." And that the battery test was from "after it was replaced," which was clearly a lie. After admitting that I was overcharged for labor, he said "well if you had mentioned it before you swiped your card we could have fixed it." At that point I told him that I wasn't paying for his mistake and he invited me to come back to the dealership and speak to his manager. When speaking to the manager I only contested the labor charge for the resurfacing when the rotors were actually replaced. I decided I would need a new battery at some point and that there was no need to cause further issues. The manager also blamed the charges on "those girls," meaning the cashiers. Well, this wasn't true, I watched them ask the techs to close their tickets. The misogyny in this annoyed me. When all was said and done, the manager said the reimbursement check would be cut Monday - yesterday - when "Mr. Cooper" signed it, and they would call me. Well, the manager texted yesterday and said the check wasn't ready yet. I went by at 5 PM and he got annoyed and told me he would text me when it was ready. He has yet to call, after everything else, I'm more annoyed and feel I'm being given the run around. At the end of the day, beware of Joe Cooper Ford in Yukon. I'll be calling my acquaintance Scott Hines at KFOR-TV to see if this is a regular occurrence. See the annotated invoice attached. read more

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Scheduled an Oil change at 1:45, it's now 3:25 with zero communication. Customer or hostage ??? read more

Joe Cooper Ford Of Yukon - Used Car Dealers Near Me - Yukon, Oklahoma

My mom and I both bought cars from Joe Cooper Ford over the weekend. We worked with Tim in sales and had a great experience. He was patient and worked great deals with both my mom and myself. We worked with Cutter in Finance and she was Amazing as well. They both stayed till after closing to make sure we were both satisfied and make sure both deals were closed out. It was a great experience!! I will be buying vehicles only from Joe Cooper Ford from now on! read more

Joe Cooper is one of the most honest dealers around. He believes in customer satisfaction and delivering what he promises. J

They have the worst managed service department. This is my second time to have service on a vehicle I purchased from them. Both times I was gven an appointment time and both times my car didn't even get in to be serviced for over an hour after my appointment time. When I asked why I'm given appointment times when they are already booked, I was told, and I quote, "they don't know what we do back here." I can see why there is only a little over 2 stars on this place. We will never come here again! read more

Great experience. Super friendly and helpful. Ask for Vincent. He will work hard for your business and take great care if you. read more

Joe Cooper Ford Of Yukon - F-150 - Used Car Dealers Near Me - Yukon, Oklahoma

I went into dealership alone as a woman to look at a Nissan pathfinder the salesman Bryce was really nice. But the sales manger seem to think since I was a woman and alone he could tell Bryce to push a different car at me. I told them everything including my credit score was wanting a different vehicle than what I am currently driving. The sales manger decided that instead of me looking at the pathfinder I was better suited for a ford escape the exact car I was trying to get away from. So I took it for a test drive as soon as I got into it noticed the glass on the gages was screwed up asked about it salesman said it could be fixed then after test drive I got out noticed the front end piece was broke. mentioned it he said he would mention it to his manager. Asked for the price manager never gave it to him for me. I set there for 2 hours only to hear that besides my trade in it would be another 4,000 or a co-signer which means on a 2018 ford escape they would have had almost 10,000 dollars down. I am now going to report the sales manager for discrimination against a woman to the BBB, Ford, and attorney general. Maybe the next woman that walks in by thier self the manager will think twice. read more

I hate to even give them 1 star. I hate Ford, I will never buy another Ford EVER!!!! This recall caused me to have to look into buying tires all over again just bought tires last July and now I gotta buy more because of Ford. I asked them to just replace the tires and I'd be happy and they refused I even showed them proof that I had purchased tires back in July, I will be looking for me something Chevy here real soon. Never buy a Ford they don't care nothing about you. read more

Seems very shady and somehow knew alias name and questioned me about it, very distributing. Also my phone was acting awkward and said app install failed, perhaps they are trying to get into my phone which would make sense on how they knew the name, clearly a violation of ones privacy. HIGHLY recommend turning your phone to airplane mode, so they don't geomarketing your phone. Also their prices changes from the internet price when you advise them of the current rebates and discounts, so don't mentioned any of that until the final price negotiated between you and salesman. It seems dealerships nowadays don't have any integrity. read more

Have bought 2 (King Ranch truck and Timberline Explorer)cars here, and recommended friends, but this will no longer be the case. The service department has been a nightmare to work with. They have had my car for almost a month because there is some paint that they already repaired once as a manufacturer defect, that is again bubbling i. The same spot (I think it's something wrong with the actual panel of the car). 3 weeks in to having my car, they finally called and said they can't do the work under warranty, because there's a small scratch on the other side of the car that is completely unrelated. They keep promising to call me back, and never do. They don't respond to text messages, have only called back 1 time, with no info. I even went in to talk to her in store on Monday and it is now Thursday with no response. Nothing is happening on my car, which has been just sitting in their shop. I dropped it off January 27th and it's is now February 16th. Very frustrated with the lack of care. read more

Joe Cooper Ford Of Yukon - Used Car Dealers Near Me - Yukon, Oklahoma

We just purchased a vehicle from Joe Cooper Ford in Yukon. Best experience I've ever had with a salesman. Bill Patee was such a genuinely nice person wanting to make sure that we got what we wanted. He let their product speak for itself while still answering any and all questions we had. He's a rockstar and 100% would come back to Joe Cooper Ford just because of him! The only issue we did have was due to the gentleman in finance (Kirk, I honestly do not remember his last name). He was extremely condescending and rude trying to insult mine and my husband's intelligence and choice for declining their extended warranty not once, not twice, not three time....well I honestly lost count of how many times we had to specifically state "No, we are not interested." After finally somewhat listening to us, he then proceeded to again ask us if we were sure even if he could get us the "employee" pricing which let's just be honest is a complete joke when it nearly doubles the payment you were set on just for that pricing. Never-mind that the pricing of the non-employee pricing made the payment so high you'd be better off getting a brand new fresh off the press vehicle and having the high payment with the manufacturer warranty. He greatly offended and aggravated my husband to the point that he was almost about to get up and just walk out. The ONLY reason we did NOT walk out was because of our salesman, Bill Patee, and how amazing he was!! So if you are getting financing from Joe Cooper make sure to specifically tell them NOT to send you to Kirk! read more

One of the worst experiences I've ever had with a car dealer. I have been practically BEGGING this dealer to take my money for a vehicle for a week. Anytime I speak with a representative I have been given an "I don't know" or "I'll get back to you" with zero resolution. I have gone through the entire process to purchase a vehicle with them only to find out, days after inquiring about it, that it has been promised to someone else already. This was not mentioned to me at all in the days prior. Also, terrible customer service. I have to initiate all the phone calls to this dealer. One of the salesmen had ZERO interest in speaking with me. He sighed every time I asked a question like I was a huge inconvenience. Absolutely terrible. Would give zero stars if I could. read more

When my Ford Transit got clobbered by a semi on I40, these guys took amazing care of me. They went the extra mile, were always friendly and professional, and wanted to help even when there might not be anything in it for them. read more

Purchased a 2017 F-150 3.5L eco boost from Joe Cooper Ford in Edmond back in 2017 and was highly impressed with the service. Was stationed in SW Oklahoma, so I was taking my vehicle to Billingsley Ford in Lawton; while still under warranty, caught a cracked oil pan 3 times. They claim it was common with Ford, and a flaw in Ford's curing design. Then I was told all of My lug nuts needed to be replaced, due to a flawed Ford design of them warping when they hear up. After getting re stationed in OKC, I started taking my vehicle to Joe Cooper Ford in Yukon and was shocked at the limited customer service or care from the service desk. They utilize a system that texts you to review documentation online and to approve the service online before they'll work on it; no one calls you, or even notifies you, if you happen to miss that text, you may as well wait until after the weekend to pick your vehicle up. This past weekend my vehicle was making a strange noise and I took it in to get checked, was told on Friday not to expect to have my vehicle back until Monday at the earliest, and I could pay $15 a day for a loaner. After receiving a text message I missed that the service would be ~$3,100, I opted out of the service to replace the components with a local mechanic. The ford service had over $800 worth of "something" that wasn't identified on the invoice nor did anyone call me to discuss the invoice. It wasn't until the next day when I had asked when my vehicle would be ready for pick up that the service member called me and said he'd tried to get me a few hundred bucks off the service; but after constant no communication and faulty designs from this manufacturer (and service from joe Cooper in itself) I decided that I will never own a ford vehicle again. You lost yourself a pretty loyal customer Joe Cooper Ford. read more

The people who work here come into my establishment all the time and do not tip after staying for hours and drinking. Considering they are consumer based and from Yukon you would think they would have more pride in their fellow town people. I thought I would leave a bad review but it appears this behavior is also exhibited in their workplace because the reviews are deplorable. read more

Three years ago we purchased two vehicles from Joe Cooper Ford talking about "hustle-free" heck yeah! Luis Becerra, Mgr was attentive, professional, not pushing, good listener. Three years later we received nothing but the same as the the first time -this time a sales person named Andrea Robertson was magic to us she worked with my wife's and I schedules for over a month she never was trying to "make the sale" she was always trying to help us and guess what; she did it! We purchased not one but two vehicles again because of her professionalism, good listener, attentive, and patience. THANK YOU ANDREA YOU ARE AWESOME..! read more

THEY DO NOT CARE ABOUT MILITARY FAMILIES. I would give negative 5 stars if I could. TRUST the negative reviews, because i didn't and quickly learned why people say Joe Cooper Ford is shady. After test driving the car, my husband and I had sat down with salesman, Tim McDaniel, and negotiated the sale price. We had told them we were prequalified with USAA. My husband stepped outside to finalize the loan details with USAA over the phone and when he went back inside, they told him THEY SOLD THE CAR to another couple that had "cash in hand". Zero apologies. Only excuses. This is how y'all treat military families?? Which I'm sure is probably a big chunk of their business. We immediately went to Diffee Lincoln Ford in El Reno. BEST EXPERIENCE!! Several Diffee family members work there, and we could tell the difference from the second we walked in. It felt comfortable and had a completely different vibe! Diffee Lincoln Ford definitely has customers for life! I would love to hear Joe Cooper try to defend their disgusting behavior. Shady liars. read more

The service department waiting area is poorly designed. There are no desks or counter tops to place a laptop. There is very limited outlets by the waiting chairs to plugin for a charge. The provided guest WIFI hands out an invalid DNS forwarder. Even though all of their "sales" rooms are not being used they will not allow you to wait in one while your service is being completed. Do not recommend if you are going to wait at location for your vehicle. read more

Had car trouble on my way out of town after Thanksgiving, they were able to get me on the road within minutes. They were great and very helpful, highly recommended staff. read more

Tread softly when buying from this dealership. They will drag their feet and do everything in their power to make sure they get more money then what the deal deserves. Also, as soon as the deal is done and you drive off the lot you're dead to them. Don't expect any kind of help from them. The deal is done and so are they with you. Pathetic read more

Ford escape 2012 was purchased from joe cooper. We had to bring this vehicle twice with in 6 months for the same AC issue ($100 deductible ea time). On the second time month of march 2018 When we brought the car in for service, the radio was working fine at the time we left the vehicle in their hands. when we got the vehicle back our radio speakers were blown out , We brought this to attention of the Service Manager Sean Karn. He was not willing to investigate if the previous repairs or unintentional act of his employees could have cause this. He instead took our complaint as a threat. He said he wanted to meet with us when we picked up the car but instead he left. Went back next day to meet with him, his "boys" saying he was gone for the day, but he finally showed up. No resolution on the speakers. Do not get your car serviced there. read more

Joe Cooper Ford Of Yukon - Used Car Dealers Near Me - Yukon, Oklahoma

Just purchased my 2nd F150 from them mainly because service has been good over the last 4 years with my previous buy. With any car dealer it is the responsibility of the buyer to work the deal. People need to know when to buy and when to walk. Do your home work prior to arrival and know what to expect. Not any different than any other purchase where knowledge wins. I will continue to do business here in the future. read more

Crooked and dishonest! Joe Cooper ford of Yukon was selling a Jeep Wrangler on Autotrader.com. I decided I wanted to purchase the vehicle and called them to work through the negations and purchase process. I had already been approved for a loan through my credit union so I got the salesman in touch with my credit union to work through the purchase agreement. That all seemed to go well. Keep in mind I live in Kansas City so I had to travel to pickup the vehicle. I called the salesman and my contact at the credit union to make sure everything was squared away. I told the salesman that I would be there by 7pm to pickup the Jeep. He said they would have it gassed up and ready to go for me. I purchased my plan tickets and was on my way. No direct flights, so I had to catch a connecting flight in Dallas, TX. When I got to Dallas, I received a phone call from the salesman. He told me they had sold the Jeep. Needless to say I couldn't believe it and I really didn't for a few minutes. I really thought he had the wrong number and didn't realize who he was talking to. I actually responded by saying, "yeah, I know, I am in Dallas right now and everything is on time so I should be there by 7pm". Long awkward pause, then he responds with "really?". That's when I realized this was not a joke or someone who called the wrong person. When I asked how that could happen, I was told that they don't hold any vehicle. It's first come first serve. They never mentioned that when were discussing the purchase. I know, I should have asked, but it didn't even cross my mind, plus they new I would be traveling down from Kansas City so you would think they would mention it. I told them they shouldn't be selling vehicles over the internet or if they are then they really need to rethink their policies. They did say they would make it right and at least refund me the cost of my plane tickets. That was in November 2013, as I write this in January 2014 I still haven't seen one dime even after several back and forth communications over a period of a month following this whole ordeal. During that time they kept promising me a check was in the mail. I even have it captured in text messages to prove it. I will never do business with this dealership again and I am writing this hoping that it saves at least one other person from the painful experience that they put me through. This dealership should not be in business, at a minimum they shouldn't sell cars over the internet. It cost me over $400. read more

I went to joe cooper & they made me a great deal. The sales staff was excellent. They had an area for complementary drinks while waiting. It was a great experience! read more