He's GREAT! My…read moretoilet blew up the day after closing (!), and Jarrod was highly rated, offered a fair price with quick turn-around, was professional and fun, installed the toilet, and it runs and looks and flushes great. He asked me to buy a valve and I bought the wrong one, BUT HE BROUGHT ONE THAT WORKED, saving me tons of time and saving me from not having a toilet for days, which is a problem! Thank you Jarrod!

I had a clogged drain and Clogs for US was able to fix this for me in a timely manner. The price…read morewas reasonable and the service was amazing would recommend to anyone on the island!

These guys were great they showed up on time and were very helpful and knowledgeable about what…read morethey were doing. They did a camera inspection of the sewer line which turned out was partially blocked so then they quickly ran a snake through a couple of tomes and then did a second inspection after the line was cleared. My only complaint was they were not very forthcoming about telling me the additional cost to snake the sewer line which ended up being double what I had originally planned for the camera inspection. To be fair I should've asked but still if you're expecting something to be $395 and then you get an invoice for $885 that's not cool - see attached In case you need to do some price comparison's

We called because our sewer was squirting water in the access pit. They were at our house in half…read morean hour. The sewer was snaked and the problem was solved in less an hour. We paid by credit card and they were gone. It wasn't cheep, but for the speed of service, we couldn't fault it. It was worth the money, especially on a cold winter's day.

Had an emergency broken supply line on a Saturday nite. Ash answered my Yelp request for a plumber…read morealmost immediately. Plumber Ray came within the hour to assess the situation. He gave me the best possible options available and we decided to repair the pipe the following morning. Ash was in constant communication with what needed to be done and approximate cost for the repair. Arrival time was within the appointment timeframe the following day. Repairs were completed in 2 hours. Job was performed quickly with hardly any mess. Afterwards, Ash followed up thru text communication. Very professional and reasonably priced. Happy with job well done. Would definitely recommend Empire State Plumbers for your plumbing jobs.

Can't recommend enough. Had a horrible heat situation that couldn't be resolved. Stayed with it…read moreuntil done when a lot of people would have just quit on it. Came and resolved something on Christmas Eve as well. Always fair on pricing!

I want to preface this review by urging anyone considering hiring this company to try as much as…read moreyou can to find a good local plumber. Without question you are going to pay at least twice (more likely 3x or 4x) the amount it would cost to get a good local plumber and you're money is at least supporting a local small business and most of that money is going into the pocket of the technician. Plumbing issues are one of those things I hate dealing with and that put you in a difficult position due to their urgency. This is really the only reason why I reached out to such a large name brand like Roto-Rooter when I saw that my main drainage line in my basement was leaking. As soon as I saw it, I knew it was something I wanted taken care of quickly and correctly and was willing to pay extra for that. A technician showed up within the window stated. He looked at the leak and gave me a quote of $1200. As I expected, it was high, but as long as it was going to be quality work with a guarantee, I was willing to pay it. He said he couldn't fix it that day and stated that it wasn't a bad leak, so it was not going to cause any serious flooding. After telling him my availability in the evenings, he wanted to push the job to the end of the week. At that point, I was not going to have him do the work, but once I made that clear, he said he'd get it done this week. We made an appointment for Tuesday at 5:00, and he wanted a $250 deposit, which I provided. He arrived Tuesday at 5:00. Though it wasn't a big deal, I would like to note that he didn't even offer to wear booties in the house (I used to work as a cable technician, and this was standard). In any event, he starts working and essentially cuts out around 5 to 6 feet of the old, rotted steel pipe. Though there were threads in both the lower and upper fittings, he did not use them. Instead, he used rubber couplers to join the PVC to the remaining iron pipes. I don't know if this is industry standard, but you would think that it would be best to use the threads if at all possible; however, I assume that the threading itself may be rotted and not provide a good seal as well. After he finished, about 2 hours later while cleaning up the basement, I decided to check on the pipe. I noticed water on the floor. The pipe was leaking from both the upper and lower couplers. This has to be a routine plumbing job, so it is difficult to understand how an experienced plumber could not get this right, especially for the price. It was now 9 PM, so I texted the number he gave me. No reply. I called the general number, and the representative said a plumber would be out in 2 hours to fix the job. 5 minutes later, she calls back and tells me that the original technician communicated to the office that he was not finished with the job and the job was not fully 'coded' in the system. She then said she did not have any senior technicians that could come out that night. At this point, I started to smell BS and asked whether or not the work was guaranteed, and she said she could not tell me because it was not coded in the system. I then asked her, 'Doesn't Roto-Rooter offer a general guarantee of work? If so, could she explain what it covers?' She goes on to say that without seeing the information the technician needs to put in, she can't tell me anything about guaranteed work. Her attitude at this point was getting more and more dismissive. She had zero empathy for the fact that I just overpaid--probably by a factor of 3--for poor-quality work, which she can't even articulate the terms of the guarantee offered by her company. I then ask if there is anyone I could speak to who can tell me what my rights are under Roto-Rooter's guarantee, and she becomes increasingly indignant, stating, 'I don't understand what you are asking.' I stated, 'I think it's fairly clear: I had work done, which was paid for, but it failed, and now I have to wait an indefinite amount of time for another technician to attempt to fix the work of the last technician. Hence, at this point, it is relevant to me to know what the guarantee covers. Is it a money-back guarantee? Do I just have to have them keep re-doing the work until it is satisfactory?' At this point I fully read the invoice and the legal text therein. It clearly states that they can choose to "do the work again at no labor cost or REFUND YOUR PAYMENT". The next day after leaving a poor review on Google (how they got 4.8 stars there is a complete mystery), leaving messages on their customer service line, and sending emails, I got a call from a customer service representative. I gave him my concerns and asked to be refunded. He said that is something they rarely do. The whole point of me turning to a well-known brand like Roto-Rooter was to avoid these rinky-dink problems and low quality, but it's clear that the extra money you're paying for their service goes to promote the brand and advertising, not quality technicians or customer service.

Things did not go anywhere with Roto-Rooter. One guy and an apprentice came to see my kitchen sink…read morethat was clogged. After a short look, the plumber said he would unclog it for $450! He said it was a discount from the "regular rate" of $650!!! Did he think I grew money in the backyard. I told him thanks but no. I later hired a plumber who asked for $150. If you are not rich, avoid Roto-Rooter.

Had a Major Main line stoppage in the basement. It was the first time I ever had a main line…read morestoppage since living in the house 33 years . Harold came through and had a difficult time getting the cap off because DEP put the water line directly over it. After much effort he was finally able to get the snake into the line but it drew out roots. To get the line flowing he had to use a Hi Pressure water jet to clean the line. When you have a Brown Water backup in your basement, Call Universal. Harold made sure it was flowing properly before he wrapped it up. He put in extra work but still the price reasonable and the problem was corrected !

We had a cleaning company cleaning my parents house when they noticed that the downstairs tub was…read morefilling up with water. I called 4 companies before Universal and I'm so happy the others didn't pick up their phone. Harold was so responsive and promised to come the same day. He was courteous when he arrived and got right to work. He found the problem right away and removed the clog. Harold and Universal will be our only call in the future

great service at low cost the plumber new what he was doing we call 5 plumbers they did not find…read moremain clean out that was under my frige