This is an extremely well managed dermatology office. The staff, from doctor, to PAs, the nurses,…read moreto front desk. Truly professional people at every level. I have had nothing but the most excellent care here for a number of years. I particularly appreciate my PA, Samantha Lagace. She is personable and skilled.

I had to go for a full body scan and to have a mole removed…read more The office staff were friendly and efficient. I was seen quickly, which is great, as is there anything more tedious than waiting for an appointment? I found the assisting nurse to be very friendly and thoughtful. She anticipated questions I might have about the process and explained what the PA would be doing before I saw the PA which was helpful and calming for me. The PA was effective and professional. I wouldn't say she had a friendly "bedside" manner, but not everyone needs to have that affect. She didn't make me feel uncomfortable and she wasn't cold. This practice has the PA/doctor do the scan while the assisting nurse takes photos (with permission) with an iPad. The whole thing was done very quickly, but I did not feel it was rushed. I also had a mole on my earlobe removed. This was painless, over in a moment, and it healed well. Overall, I was satisfied with the care I received and scheduled my followup at the same practice.

Not a review of the doctor, but of how the practice is run…read more Called for a new patient appointment, gave my insurance info, was given an appointment in six weeks. Show up 15 minutes early, after a 45 minute drive, to be told the doctor they scheduled me with does not participate in my insurance. No, no one else can see me today....can I come back next week? So here I am, one week and another 45 minute drive later, sitting in the waiting room at 9AM when I had an 8:30AM appointment. If they're running behind at 8:30 in the morning, I can't imagine how long one waits for an afternoon appointment! I got in to see the PA at 9:05. She was very thorough, explained everything, so I'm very satisfied with the actual care given. But it is now noon, and my pharmacy still has not received my prescriptions. I called and was told it should be "by the end of the day." All in all, a pretty frustrating experience. Not sure if I'll subject myself to this again next year.

My Doctor made a referral to a Few Derm. Physicians, IN $ Minutes a Woman called me and told me,…read moreTHEY CANNOT SEE ME. They only Fill YOUR FACE WITH FILLERS....While the Celluititts in your Dominant Arm is Killing YOU ! A Police REport was made and I talked with NY STATE HEALTH DEPT.

Rude and unprofessional. I called for an appointment yesterday. It was a new patient referral,…read moreand I mentioned what the issue was. The receptionist seemed to hang up on me. Mid-sentence. OK. Maybe that was an accident. So I called again, was put on hold. I waited. No response for quite a while, until a I heard a click pick up, said hello, and then was intentionally cut off. Again. This was not a mistake. This was adolescent behavior. I got the message. I'm going someplace more professional. And you should, too.

Called to reschedule an appointment and it was subsequently cancelled. Day of mind you, so now I…read morewill most likely incur a cancellation charge all because the receptionist was in a bad mood.

Sorry to hear that PA Caitlin is not going to be there when or if I return next year for my skin…read morecheckup. She has always been thorough, friendly and professional with me through the years. It's very hard to find truly great people to put your trust into, but I've always been happy with the staff there for the most part. I'll think it through for a little bit. As you get older, you seem to form bonds of trust that are unshakable. I wish Caitlin the best in her career. She's the best!

If I could give Dr. Neal zero stars, I would. He operated a MOHS above the hairline and was so…read morecareless and negligent - as was his stitching PA Mike Dulay - that the wound healed and scarred over so there's a bald patch now instead of stitching it properly where the hair can grow back again. I feel like this is stitching 101 in medical school. I know there are very few rare instances where the scalp can't be stitched together, but by and large, it's not only possibly but COMMONLY DONE so that the scalp is brought together again so hair can grow unhindered. Now there's permanent irreparable damage done and there's nobody to answer to because it's not severe enough of a deformity to warrant a medical malpractice lawsuit, but believe me I explored that option. Do yourself a favor and STEER FAR AND CLEAR from Upstate Dermatology for EVERYTHING other than simple, standard, common issues that their staff can handle. Seriously, I would be suing if I could. Dr. Neal is literally the worst. If you don't believe me, check out the rest of his reviews.

For context, I rate products and businesses on a simple scale: 5 stars means I love it, 4 stars…read moremeans I like it, 3 stars is okay, 2 stars means I didn't like it, and 1 star means I hated it or think it's unsafe. I know several friends and acquaintances who have had skin cancer, and I know someone who passed away from it, so I try to stay vigilant about my skin. That is a big change from my younger years when I spent hours in the sun without protection and never thought twice about it. After noticing a few areas of concern, I scheduled an appointment in early October. The first available visit was early February, but I kept it because I wanted peace of mind and to stay proactive. The Latham location was easy to get to and there was plenty of parking. The office was clean, spacious, and welcoming. I was greeted right away, completed new patient paperwork, and was taken back within a few minutes. After discussing my concerns with the technician, Dr. Menon came in shortly after. She was warm, upbeat, and thorough. She carefully examined the areas I mentioned and determined they were not cancerous, which was a huge relief. After waiting months for the appointment, getting clear answers and reassurance meant a lot. Checkout was smooth and there were no insurance issues. The visit felt organized, professional, and patient focused from start to finish. I highly recommend this practice for anyone who wants to be proactive about caring for their skin. This is a place I would gladly return to and definitely will. 5 stars.

Had an appointment with Dr. Tracey for excessive psoriasis. She gave me a brief examination and…read moretold me I had to get a blood test before they could begin treatment. I was told that once they had received the blood test results they would call me to set up an appointment. I got the test at Lab Corp. They said they would send their report to Magnolia. Over a week passed so I called to find out where we stood. Then the fun began. You can't talk to a person, you leave a message and they'll call you back. But no one calls. I wait a week and try another call. This time I was told I was #2 in line and I would have 3 minute wait. Their robot then changed that wait time to 2 min. then 1 min. then 6 and 7 min, respectfully, Dr.Tracy may well be a fine doctor, but how do you get in touch with her.

Frustrating customer experience. Potential racism. Absolutely treated me like a fool…read more Their messaging/call center is obtuse and frustrating. I've had to repeat that my insurance will not approve a medication the office provided several times and only gotten it resolved by going directly to an office to speak with a staff member. The Port Jervis location in NY has a receptionist who gives me (a person of color) dirty looks each time I go there. Even asking for the wi-fi password they did not seem to appreciate that I was speaking to them. Today I went to follow up because I had to get bloodwork submitted to them in order to try Accutane. They were supposed to call me but I had no messages from them. Turns out they called me "a million times" according to the acting physician and because they need "consistent follow-up" they decided I am not a good fit for Accutane. Mind, I'm not on it nor was it ordered. I apologized because I'd been having phone issues and asked to just update my contact info. They repeated what they'd said and when I said "okay" they turned around and left. I did the same. No asking me if I would like a follow-up appointment, no further elaboration. "Yeah so we asked you to do bloodwork and we were going to call you to confirm when we received it, we called you a million times including your emergency numbers and you didn't respond, so we feel you are not a good fit, we're not going to do anything about it have a good day no we don't care that you're sorry." I was on Azelaic Acid and Trentinoin for a while. They gave me a month supply which was a single tube. I had to go to 2 visits for them to agree that my skin damage was too extensive for one tube a month. I spoke with an older doctor who saw the damage and said "yeah, you need more than Acid/Trentinoin." Completely invalidated what the last 3 doctors said. Every doctor I spoke to after him gave me a side-eye like I wasn't supposed to know that.

The dermatologists here can't tell the difference between a mole and a spider bite. Don't go here!…read moreSave your money lol

Dr. Perlmutter is outstanding. Unfortunately, the office staff is incredibly rude and…read moreunprofessional. As much as I like Dr. Perlmutter, I have to find another Dermatologist. Stay away, far away from these awful office personnel.

Rude dishonest staff. Waited 6 months for appointment and didn't get to see the doctor.read more

Anyone I have encountered are professional, efficient, attentive and very friendly. I love that…read morethe procedures are done without requiring prior consultation app'ts or follow-up app'ts. The nurses are wonderful- patient-focused, accommodating and checking in every step of the way. Dr. Altmayer was patient, and accommodating as well! Best medical experiences ever!

First I have ever been denied one of my routine prescriptions. They use a third party company to…read morehandle prescriptions with the pharmacy. I got bounced back and force between skin specialists, my pharmacy and this dumb third party company. Received a text from skin specialists like, "I already told you blah, blah, blah", and "if you use a coupon it's only $38". Only $38? For freakin skin cream? Idk know if Dr. Mulvaney just did a crappy appeal of my insurance stopped covering b the drug. From the way skin specialists handled the whole thing, I suspect it was Dr. Mulvaney nott to doing his job. I am switching dermatologists. As much as healthcare is broken, Skin Specialists could do much better. Doctors take an oath but Mulvaney does not give a damn.

Very punctual and pleasant. I was called in for my appointment right on time. Dr. Singer was…read moreinformative, patient and caring. He took time to explain everything to me and set my mind to ease.