HORRIBLE! I cannot even begin to describe the horrible…read moreservice we received from Dr. Joel Peterson and his staff. His office is super fun with lots of games for the kids to play, but that is only masking the deplorable nature of himself and his staff. We've been there twice. This latest visit we were met by a very nice lady at reception, but once we were in back we got only glares from a young lady with brown hair and browns eyes. My kids are 3 and 5, they are great little patients, no screaming - they do as they are told by the hygenist and doctor - excellent, yet this lady was still stunningly rude to us. Rude to my children! My 3yo asked what she was doing when she was beginning to apply flouride, and instead of taking time to explain, she said "just open your mouth" - not even a please!!? Then the doctor came in and told me that our 5yo would need to go to the hospital, be sedated, undergo massive mouth surgery and have two back teeth capped. Wow! I was shocked. When I asked questions in an effort to better understand the situation he only replied fast and in dentist terms. When I asked for his answers to be put in laymen terms, he stared at me blankly and repeated the same answers. Never a smile. Never a word of empathy to a mom who has just been given this news. Where is the human decency?? So I asked to have our x-rays to have a second opinion and that is when things really lit up. Evidently he was mad I took away a payday for him. I emailed requesting the x-rays. The reply email from "Kim" told me I had to pay a $20 fee and sign a release. I signed the release and emailed it back stating exactly "Here is the release form. There was no mention of a fee over the phone but I can pay it. Can you send me all of the appropriate billing information please?" My email went unanswered. So I sent another email stating "Hello! I just wanted to make sure you received this request." Again, several days went by with out an answer. So I called the office at 1:42 in the afternoon and got their office voicemail and left a message asking someone to call me. The doctor called me 30 minutes later and quite frankly it was the most shocking call I have ever had in my life. I asked him to explain the $20 charge for the x-ray and he went off on me saying "I know about the exchange of emails between you and Kim (his wife. Presumably the glaring brunette in the office??) Um, what? Emails...plural?? I had sent three emails (which includes my initial request and the two I shared above), she sent me one telling me about the fee. There was no back and forth or strange conspiracy or deception as he kept eluding to - honestly I wish I had recorded our phone conversation. Craziest call EVER. He told me I was trying to get out of paying $20 - when I had my debit card in hand right there on the phone. When I told him that, he still insisted I was trying to get out of paying. Finally, around the 3rd time of my telling him I was waiting to pay - he tells me he cannot take care of it, his wife Kim needs to take care of it and I should call back when she is in. I asked if she could call when she is in, since she will know when she is back in the office and I would have no idea when she would be back. He insisted she could not call me and I had to call back. He then went on to tell me how the answering service may pick up, he wasn't sure if that was on or not, because they are extremely busy with the high schools being out for Spring break. I explained how I was having an outpatient procedure and would be out of pocket until Monday - but since we had been working on this for about two weeks I was hoping we could get this done today (Wednesday). I again was told to just call, and not only call, I was told to call back til I got someone. What?!? Who says that?!? I never post reviews on Yelp, Google or anywhere online but this guy and his team were so RUDE, inept and downright crazy that I really have to let everyone know. They have no compassion for their patients. Very sad.

I was really disappointed with the costumer service from the dentist here. The dentist lacked…read morecourtesy, respect, humility, and flexibility for his patients and their parents.