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    JOELLE + CO

    4.0 (4 reviews)
    Closed 10:00 am - 6:00 pm
    Updated over 3 months ago

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    By The Sword

    By The Sword

    1.5(34 reviews)
    0.1 mi
    $$$

    I've bought from By The Sword a number of times and have been overall happy with my purchases. One…read morething annoys me though. An item will be priced at, say, $60. I'll buy it, then get told before they actually run the charge through that the price is now actually $70. Same thing happens if you inquire first about an item to make sure it's in stock or to ask a question about it. They'll tell you that the item is in stock but that the price has gone up. If an item is IN STOCK, then it should be sold at the stated price. The seller is making a profit based on what they paid for the item. If it is OUT of stock and the seller has to get it from the manufacturer, who may have raised the price since the seller last purchased it, I could understand the price increase. The woman who answers the phone (and who seems to be the only customer service person at this company) will tell you that they can't possibly keep the availability and prices of their thousands of items current, so they do this when an inquiry or purchase is made. Still comes across as dishonest in a way, but even with their price increases, their prices tend to be lower than elsewhere. If you buy from them be sure to ask if an item is in fact available first. Another thong I've noticed is (in my experience at least) the inability to use By-The-Sword coupons that you find online for 10% off or whatever.

    This place is awful to deal with, I ordered two items 10 days ago, after numerous attempts to…read morecontact them in regards to the order I got an email today stating they wouldn't ship to my location so they canceled the order,I did not cancel it, they did, and they charged me $35 in fees because the order was canceled, but I did not cancel it, they did, shouldn't have been charged

    Photos
    By The Sword - Supposed to be field gray ... this is blue/green...

    Supposed to be field gray ... this is blue/green...

    By The Sword
    By The Sword - Look how unaligned this is! Plus the wrong insignia that's plastic. SMH

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    Look how unaligned this is! Plus the wrong insignia that's plastic. SMH

    Touch of Class - Adirondack tiers, swag and valance from Touch of Class Co. (2 sets of 36" tiers).

    Touch of Class

    1.4(168 reviews)
    0.1 mi
    $$

    Nice curtains. Got here quick. The trouble is they are the wrong size and a complete waste of $60…read morebucks. They sell them as "48 x 63 pair". I assumed I was getting 2 - 48 x 63 panels. Not so. I got 2 - 24 x 63 panels. They could easily explain that in the product description.

    I prefer to buy from catalogues that offer free shipping after paying a certain amount. Touch of…read moreClass does not offer free shipping. However, the catalog sent me a 20% off coupon which was a better deal so I took a chance and ordered something I'd been admiring. The box they sent my items in was very tall which was surprising because the items I ordered were small; less than 7 inches in height. The individual items were placed in one long piece of styrofoam. While the styrofoam did help the items arrive safely, it was messy and flakey and got all over my floor which I then had to vacuum right away. Another thing about styrofoam is that it is not biodegradable. I wish they used greener shipping materials. I believe sustainability is an important value to today's consumers. The items I ordered did look like the picture. However, the material was not as expected. I decided these wouldn't work for me so I, sadly, had to return them. I called the company to get a return label. It did not come in the box. The quote seemed high so I went to the post office to see if I could get a lower price. The post office price was exactly the same and even though the weight of the items was only a few pounds, the size of the box made it more costly to ship back which I felt could have been avoided due to the size of the individual items not being very large. It would have been a mess for me to take everything out and repackage it due to the styrofoam. I inquired why they did not have discounted labels. They said that my label was discounted. I told them their discounted label was the same price as the post office. They let me know that it was a discounted FedEx label. In my situation, the FedEx price was originally more than the USPS price. There was no option to get a discounted USPS label. Shipping is also taxed with this company so that adds on to an already high shipping cost. Also, it says on their website if you get free shipping and make a return that you then have to pay for shipping again both ways so I'm glad I had the 20% off coupon instead. There are positive things about this company which I must mention. The order did arrive in a timely manner. They were very responsive to my e-mails and calls. They also were very quick to refund my money (minus the expensive shipping costs). I felt they were honest with what their policies were and they were always polite when I called them. When it comes to catalogs online, I value low cost shipping on items and returns especially since I can't see the items in person first. I'm glad I tried this company and satisfied my curiosity but due to the high cost of returning my item, I don't think I will order from them again.

    Photos
    Touch of Class
    Touch of Class
    Touch of Class

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    JOELLE + CO - womenscloth - Updated July 2026

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