This company is awful. They stole my personal information to create a fraudulent account and a…read moreduplicate insurance policy I didn't need. I refused all the paperwork, didn't sign any documents, and the next month they create a policy for me and try to bill me. I could not have objected more or refused more strongly. I already have a policy with a different company and stated this. They decided to just bill me anyway, it's up to me to call now and fight for a refund and waste more time. This is totally sleazy way to conduct business, and I wouldn't trust these crooks to insure me!

William was one of the first people we met when we moved to the area and one of the nicest guys we…read moreknow. He earned our investment, taxes, and car insurance business and we consider him a friend who is always ready to talk with us or help us out, even when we drop by unexpectedly. One of his associates, Beatrice, is friendly and EXTREMELY responsive to email every time I have a question or want to get a quote on a different vehicle. Price-wise, they are pretty good. To be honest, I had quotes from other than were about $150 less per year, but having this local office and their support is worth the difference. I'd not had any kind of auto claim in more years than I can remember and then literally 5 days after I switched my cars to WW, a semi threw a rock and broke the expensive windshield on my BMW. Of course they believed me (the truth) and there was absolutely no fuss about getting it fixed immediately (big thumbs-up for SafeLite as well). I also feel compelled to speak to the negative reviews which I am absolutely shocked to see. Remember, when someone gripes on Yelp, there's ALWAYS more to the story... and their sole intent is to punish... fairly or unfairly. When someone as nice as William allegedly tells you he doesn't want your business anymore, you KNOW that that's a troublesome customer! No doubt. Or sour grapes because they didn't appeal to their petty ego and grovel to keep them from leaving? Please. And to blame the agent for things that are set by the parent company is both unfair and vindictive. A little self-reflection for these folks might be in order. For me though, in 40 years, I've had plenty of remote/online insurance policies, and two local agents (one of them for the entire 40 years!) The local agents are much better to work with, and WW is awesome, knows his stuff, and helps you out in any way he can.

This place is filled with super helpful kind people. i appreciate all the awesome high quality…read morepeople.

Though many services are offered, they are next to impossible to access. No one answers the phone…read moreand the phone tree does not include any where to access a PERSON. The hold times are ridiculous. I was trying to access their offering to take passport photos. No where was this offering noted, either on the phone or online. Gotta say, I've paid for this service for over 20 years and aside for one tow, I've never used it. What a waste.

Maggie & her entire team gave us OUTSTANDING personal attention & were over-the-top helpful to us!…read more They spent unhurried time listening to our questions & explaining policies, benefits of bundling various ins, & responding to our questions whenever we called..... There aren't enough superlatives to adequately convey just how professional, friendly, & effective their assistance was to us!! You won't be disappointed!

I just love this insurance company ( and I've never been able to say THAT before!!)…read moreEvery single person who works there is helpful, kind, friendly and will try to save you some dough!! The best service I've ever received from an insurance company. Always a live person to answer the phone, everyone there works together on your account so you can ask all of them questions and the best part is that if you have to deal with loan companies, other car insurance or home insurance companies, Maggie C. and all the wonderful employees there will make the phone calls for you, do the faxing, write the letters that are so confusing to get done yourself. They are soooooo accommodating!! I have all my coverage with them (Home, Fire, Auto, Renter's insurance) One of the main reason's I switched over was because no other insurance company would handle our Fire coverage for our area, but Farmer's would!!! So I dropped all my other insurance and switched to Farmer's!!! This office is the best!!!

Alexis Malmstead was awesome. I met with her today to do my taxes and she was very knowledgeable,…read morefriendly and explained all of the details to me. Definitely will go to her next year as well and will recommend her.

Sharee got my wife's name wrong, which cost me penalties and interest and my reimbursement wasn't…read moreclose to what I had to pay. She went to pay the irs what I owed them only to find out it never got sent, can't get ahold of her because she is part time. Not worth the $350 they charged me, won't be back!

Small space but looks can be deceiving! It's a smaller…read morelocation that's tucked between a nail shop and an auto parts store so parking is limited but that means the help you receive is much more personal. I worked with Kristina at this location (she used to work in Rancho so it was great to see a familiar face since I've worked with her before). She was helpful with breaking down policy information and was straight forward and to the point with everything I had questions on. You can tell she's a rep that actually cares, cuts through the confusion and is all about pointing you in the right direction. Both times she's helped me I've left feeling seen and understood, which is the most important thing after dealing with life's annoying nuances. Thank you again to Kristina and the Sunrise location, it's always appreciated!

If i could give Cost U Less negative stars, I would…read more Their fees are ridiculous. We set up a ONE TIME ONLY payment plan with them for the "down payment" of $217. Surprise Surprise, they deducted money from our account WITHOUT our consent. Their excuse? "Oh, well, you signed documentation stating that we could withdraw from your account until this is paid in full" When I asked about our payment arrangement, they stated that "it didn't matter anymore, we have the payment." Do not use this service. They lie, steal your money and are extremely RUDE on the phone.

I am having same problem as Barry G. not getting any help from my insurance agent, Jordan Beck. I…read moream so disappointed! I have been with Allstate for nearly 25 years at same office (started my first policy with Jordan's dad Reed when I was 16 years old). We just got finished with a nightmare homeowners claim due to water pipe busting. The Allstate-recommended company to do the repairs was horrific and took 7 months to repair damage that at most, should have been 2 or 3 months. All the while, my family of 5 (3 kids under 13) having to live in a hotel. Then on top of that, they did over $10,000 of damage to our furniture by improperly storing. Now, for the second time, Allstate is refusing to repair damage related to an auto accident and acting in Bad Faith denying claims without properly even reviewing. I am filing in small claims court today because even after reporting my issues with the claims office, and to Jordan's office, I still have heard nothing back from anyone, even though they claimed a "Claims Advocate" would be contacting me to help me with my issues." What a joke. I am about to cancel all my policies with Allstate...Couldn't be in "worse hands!!" - bad pun intended.

We have been customers with this agency for years. Every time we have a question or need a quote,…read moreJordan Beck always comes through. Would recommend to anyone.

Rich has been my agent for years always done me solid. Only insurance I was able to find without a…read morewaiting period and was able to insure me same day.

They still have my money said it was sent but got returned. How? when everything else you've sent…read morehas been received, but not the 2 checks owed to me. Send me my money so I never have to deal with you again

They have been my go to insurance company for over 7 years!…read moreWeather it has been insurance for my vehicles, business or home I have always used their services. I've compared quotes to other companies and Bolt Insurance Services has always came out on top!! I've personally dealt with Enrique the majority of the time but their whole crew has been awesome over the years. I have full coverage on all my vehicles. I unfortunately had 1 of my vehicles stolen and through the help of Bolt Insurance I received a rental car immediately and my insurance company cut me a check after 1 week of not being able to locate my vehicle. Like I said Bolt is awesome! They have never steered me wrong or lacked in customer service. BOLT = 5 STARS!!!! HIGHLY RECOMMENDED!!!!

After obtaining liability insuranance through Bolt, I had difficulty contacting them about a…read morepotential problem which might result in a claim againt the policy. I had significant difficulty contacting a live person and finally was only referred to the underwriter. So much for Bolt as an advocate or representative or even an intermediary... Fortunately, the problem did not result in a claim. About a month before the policy was set to renew, I received an email from Bolt - while it cited the upcoming experiation date, it did not include the policy number, a quote for the upcoming renewal, or a draft statement of the coverage amount. Calls to their phone number went unanswered into their phone response system. This went on for about two weeks until I called the underwriter who was then able to get a number for a live person. I asked for the renewal documents as well as for an alternative quote for the liability policy. Again I heard nothering from them and after a week tried their number and again was meet with a phone tree with no live agent. An email finally soliciated a respons (a quote for the policy renewal but no alternative quote). I cannot recommended them on price or service and would strongly encourage you to look elsewhere for a policy!!