In September of 2023, I purchased a previously owned vehicle from John Bear - a 2015 Chevy Trax LTZ. On the day that I picked the Trax up, the engine light came on as I was driving on the QEW. Back to John Bear. To cut to the chase, for the next 10 weeks, I had to take the vehicle back to the shop 6 TIMES due to warning lights coming on, vehicle wouldn't start, window wouldn't go up and on one occasion the Trax went into "limp home mode" as I was driving on a busy expressway. I drove to Quebec and had electrical issues there. I can't stress enough how helpful the staff at John Bear were. They TOTALLY stood behind what they sold AND eventually solved the issue. They provided me with a rental car on 2 occasions- one being 9 days of rental paid by John Bear. They paid for an Uber to get me from the dealership to the car rental company. When I experienced issues while in Quebec, I was advised by Joe to take the vehicle to the nearest Chevy dealership. John Bear footed the bill. When I was searching for a new car, my big brother strongly advised that I purchase a vehicle from a large, reputable dealership and not some random small car lot. He said that a large dealership would stand behind their commitment to sell safe, reliable and quality vehicles. John Bear did EXACTLY that. I'm not going to lie - that 10 weeks was incredibly stressful and it negatively impacted my life. I had to put off my job search as my work requires a vehicle. I lost income from my part time job as my job was 1.5 hours away and the Trax broke down and I had to call in and book off my shift. I had to cancel weekend plans twice. My mini vacation to Quebec was pretty much ruined as the vehicle was having issues that began the day after I arrived and it was in the shop for almost 4 days. HOWEVER.... In the end, I am giving John Bear a 5 star rating due to the fact that they TOTALLY stood behind their commitment to their customer. Gerry and the service team worked diligently to resolve the issue with the warning lights coming and staying on. The issues with the Trax are resolved! Joe (manager of the previously owned vehicle department) was 100% supportive. Joe even gave me his cell number with instructions to call or text him if I was experiencing issues with the vehicle even if it was after hours or a holiday. Joe and Gerry are the best, along with Lori (Service Manager.) I do have to say that I wasn't impressed with the salesperson who sold me the vehicle as he fibbed to me twice and wasn't helpful. The best thing that he did was to pass me onto Joe. Once Joe took over, I knew that I was in good hands. The Trax is now working fine and hasn't had to return to the shop since the beginning of November. The vehicle is great on gas. It's fully loaded and is super cute! Once I get over being stressed for 10-12 solid weeks, I'm going to fully enjoy the Trax. No more obsessively checking the dashboard lights. I can FINALLY get back to my life and finding a new full time job! My big brother was 100% right in his insistence in me purchasing a vehicle from a reputable dealership. John Bear more than proved that they're a reputable dealership. Had I purchased a vehicle from Auto Trader private sale or a small used car lot, I would have been totally screwed. Thanks John Bear! read more

drove 1 hr as I can't get oil change after 5pm at my other dealer during week. got here at 12:40 and they had already locked the door. they don't close at 1 as posted but 12. will never come back to this dealer again. read more

Had them hold a vehicle I was going to buy just to find out they sold it 5 minutes before I left my house. They said they would send me a care package as an apology and nothing weeks later. I don't recommend. read more

Way to pass the buck John Bear.. don't buy pre-owned certified from this dealership. They really know how to put a bandaid on issues before they sell their cars. Leaving me with a hefty repair in the near future. But thank God I pay for an extended warranty that will cover this repair when the engine light comes BACK on. At a $200 deductible. Seems fair right?? read more

The service team at John Bear is a complete disappointment. Never have I experienced this level of incompetence at any other company. First the Service Advisor Jonah Fournier misplaced the quotation for the tires and rims and could not complete the order. I went into John bear a few days later to see why I did not hear back to book an appointment and at that point Jonah Fournier found the paperwork and placed the order for the tires and rims. His excuse was that I did not provide all the information and that he deals with 35+ customers in a day and cannot remember everything. Isn't collecting accurate vehicle information part of a Service Advisor's job description???? Almost a week later, after not hearing from them again I called to schedule the tire installation and oil change, but the Service Advisor Jonah Fournier did not bother to answer the phone or return my calls. Finally, I called the Service Manager Brian and schedule the work for the following day at 7:30AM. I left my car in service for the whole day on a Friday, expecting to receive a call when finished. It was 4:30PM close to closing time and nobody called. I called the Service Advisor Jonah Fournier numerous times, left messages, with name and number, no return call. I called the Service Manager Brian who went to check on the status of the vehicle and he never returned. (I was on hold for 20 min). I called again the receptionist and asked to escalate the issue since I was not getting anywhere with the Service Manager Brian or the Service Advisor Jonah Fournier. When the Service Advisor Jonah Fournier finally called back, he informed me that the wrong tires were specified during quotation and could not be installed. I found that strange because the tires and rims were quoted by the same department a week before. The Service Advisor Jonah Fournier also told me that the oil change was completed, later I checked; the oil change was not done. At that point I asked Jonah to leave the vehicle as is and wet to pick it up. Complete waste of time. They kept the vehicle there for 9 hrs. without doing any work on it or calling to let me know what is going on. This is the worst Chevrolet/GM dealer I've ever dealt with. Don't waste your time dealing with them here. Avoid this dealership at all costs, so many around that will appreciate your business. read more

Came here hoping to check out the Stingray but instead got racially profiled for being Asian and not being able to afford one. The Chevy "expert salesperson" was more interested in asking about my job and age than questions about the car. As soon as he brought race into the conversation (30 seconds in) I already checked out - rather not test drive it at all thanks. read more

Probably the only place I will ever buy a car from again. Made a large purchase there and wasn't satisfied with it when I got it home. Returned and said it wasn't what I wanted and gave me a full refund and set me up with the car that I really wanted to get. They are always so friendly and helpful there. The general manager was involved and was so helpful in keeping a customer happy as well as two sales people who bent over backwards to assure me they were there for me and addressed my concerns and did more for me than I expected. Nice to find an honest dealership as there aren't many around and I have found a few that were not honest. read more

I recently went to John Bear to get my hybrid serviced. The technician was inexperienced and attempted to sell me on $1800 for repairs. I went to another mechanic to verify the first's claims. The second mechanic showed the real issue and warned me against getting the recommended work done, which was not needed and "the John Bear Mechanic should have known that". The vehicle has been perfect since without any repairs. I would 100% not recommend going here for service. Worst experience I've ever had with a dealership. Very inexperienced and untrustworthy mechanics and technicians. read more

Nice not having to book an appointment for my oil change. Very polite staff, clean facilities. Reasonably priced. read more

Perhaps it was the comparison that made the experience here so wonderful. I got great service even it was just a recall and special coverage policy which I did not have to pay anything. Unlike other dealer that I went they weren't trying to convince me there's something else wrong with my car that I needed to fix. Would definitely return for other needs! read more

This dealer did not honour the Lube/Oil/Filter Warranty and supplied me with the wrong rims for my new vehicle, then left me hanging !!! Would not recommend this dealer to anyone !!! Be smart and buy elsewhere !!! read more

Second chance to make it right , WENT WRONG ! John Bear Pontiac Buick Cadillac Ltd - Hamilton, ON On 4/7/2014 6:58:27 PM kev77 wrote: I would first like to say that all the staff at John Bear that we talked with was nice and friendly. I came into John Bear On March 21 st to book an service appointment on our 2012 Silverado 1500 Z71 to have all scheduled maintenance up to par, the customer service department said nothing was needed with the KMS that are on the truck ,48,000ish but she had recommend that we get A annual inspection done to make sure everything on the truck was good. I then agreed to have this scheduled in for the following Friday March 28th , but I told her I wanted to have the truck touched up and that I would like it it to be done all in the same day. After talking to the body shop guy he said they can polish the truck for $199.00 to get the scratches out and needed 4 to 6 hours to complete . I agreed to this. My wife dropped off the truck that Friday ,( late for work cause shuttle wasn't on time after being told she would have no problem, so late they gave her A rental ) My wife picked up the truck that evening paid the bill and came home, she told me the price for the polishing was 299.00 ( that was not the quote I had gotten ) and the other servicing that was done only was about 79.00 with was what I agreed to. So when I went and check out what we paid for( polishing work ) we were SOO DISAPPOINTED !! their was polish marks all over the truck , exhaust , plastics , grill etc... and the tint was ripped somehow on drive-side window the seats looked like they were all scratched up from the way they vacuumed . I was so upset with this workmanship and the price over by $100.00 ! The following day I went to the service manager and showed him the work of his staff. He insisted to let his staff to redo the work and was apologetic and gave back A full refund for the polish and said to let us make it right, at this point I didn't want John Bear to touch my truck again after that job ! Service manager kept insisting to let John Bear make it right, and went over the truck with his staff and told them to redo the work and shampoo the interior and have the tint guy come fix the tint and he even said he will have his guys wet sand A scratch that we put on the truck from A drive through car wash. I then said fine as long as he looks over the truck. He then said to just rebook it in. I called customer service on March 31 to booked it in for today (April 7th) for the work the manager said he would take care of. Well the wife dropped off the truck this morning ( shuttle was late driving her to work again) I get A call from A person I never met before asking what are they doing to my truck at 245pm in the day (Tim) I then realized that giving John Bear A chance to make it right , was WRONG !! I went over with him on what the manager said he would do and that I scheduled this work in over A week ago and he said it wasn't , I then asked him what time can we pick up out truck, he said he is just waiting for the tint guy, he said he'll will call me right back to let me know, call back from him 1 hour and fifteen mins later to say the tint guy still not here. and ask when can I bring it back or to leave the truck? I simply asked him to just have my truck ready out front I will pick it up and deal with everything that supposed to be done somewhere else as this was booked in for this and over A week ago. When I picked up the truck the seat still looked all scratched the carpets still had salt on them the tint was not done the scratch that the manager said he would have wet sanded and fixed was not done , but the truck was nicely polished. I have never had such A unpleasant experience before in my life with A dealership ! I just hope to god that that someone teaches your company what the word " INTEGRITY" means to the staff ! Sincerely Kevin and Laura Seaton, One less customer you will have to deal with ! April 7th 2014 read more

Being a regular customer, i.e., purchasing vehicles, and regular maintenance of these vehicles, I am always treated like a valuable customer. In particular, Catherine R., Tom A. and Carmen (I don't know his last name), and David H., (who unfortunately wasn't present during my last visit). This team of employees I believe are an integral part of your continuous business and success at your dealership. They go the extra mile for me, my spouse as well as friends that I send to your dealership and if not for their superb salesmanship and service, your dealership may not be as successful. I will continue to refer your dealership with confidence! read more

Began taking my vehicle to John Bear shortly after moving to Hamilton. Each time I went, something happen to sour the experience.... nothing major, just poor experience with customer service. Most recently, I had my winter tires taken off. Shuttle was late picking me up from my job downtown, and then with all the others we had to pick up along the way, I didn't arrive to the dealership until 40 minutes later. I think the bus would have been quicker. Once I get there, it took another 20 minutes for them to process my bill and get me my vehicle. I am told by the girl taking my money at the cash that one of the tires was unrepairable..... No further explanation was provided. She tells me one of the service people will talk to me. So, I stand around my vehicle for the next five minutes.... No one comes... And mind you, there are 4, not 3 winter tires sitting in the back of my truck....I thought one was "unrepairable"?!? So I go to the service counter and remind the girl I am waiting for someone, she says she will go let someone know. Another 7 or 8 minutes... Still no one..... I flag down someone who is shuttling cars (the guy's busy, I know..) says he will find someone... Still nothing Finally, I manage to ask another guy, who was walking back to the building, what is going on with my tires. He stopped to help. Mind you, he had not been on his way to see me.. Anyway, he did provide me with an explanation, and I was satisfied, but did it really need to be that difficult and take that long?!? read more

My sales representative, Mr. Dave Hamm was extremely knowledgeable and friendly. He made my experience very enjoyable.

Do not ever give these lying thieves your hard earned money. In 2010 I purchased a 2 year old vehicle with 24,000kms on it. When I picked up the car I noticed the windshield was badly pitted and was very difficult to see out of when the sun was shining on it. I went to the manager and stated that it was a safety issue and should be replaced. He basically shrugged me off and made me feel like I was stupid, so after fighting with him for 30 minutes, and after my wife was in tears he finally gave in and agreed to replace it. Guy was a complete arrogant a-hole. So that was my first negative experience. 6 months later I received a letter in the mail stating the car had a lien on it, this was after johnbear assured me the car had a clean title and was accident free. So another scrap ensued and they made up a bunch of lies as to why this lien wasn't taken care of at the time of sale. Two weeks ago I was purchasing another new vehicle from a different dealer, and was trading in my old johnbear purchase. When they were evaluating my car from johnbear they checked condition etc. and asked me if the car had been in any accidents. I had zero accidents in it and was given a clean carfax report from johnbear when i purchased the vehicle stating it was an accident free vehicle. When they ran the report it came back and said the car was involved in an serious accident a year before I got the vehicle, so basically johnbear gave me a phoney car report which gave my car a clean record. Now i'm out a couple thousand dollars in resale value because the car doesnt have a accident free report like I was led to believe. I would not ever use these goofs. Beware, Be warned, LIARS and SCAMMERS. read more