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    Mendo Sotheby\'s International Realty

    Mendo Sotheby\'s International Realty

    (3 reviews)

    Our experience with Mackenzie at Mendo Sotheby's International Realty was deeply disappointing and…read morerevealed serious ethical failures, conflicts of interest, and a refusal to take accountability. If you are considering working with her, think twice. 1. Recommending a Home Inspector with a Clear Conflict of Interest Mackenzie recommended home inspector Jim Deering without disclosing that Deering's wife worked for the same company as the listing agent. This is a blatant conflict of interest and a serious breach of fiduciary duty. Instead of warning us, she actively guided us toward an inspector who was anything but neutral. 2. A Conflict of Interest, a Grossly Inaccurate Inspection, and a Cover-Up Mackenzie recommended Deering as our home inspector, despite his clear conflict of interest. Deering then conducted a negligent inspection that completely failed to identify at least 12 discrete roof leaks--an issue that multiple professional contractors later confirmed had existed for years. When we informed Mackenzie that we intended to file a claim against Deering for his substandard work, she then collaborated with him behind our backs, improperly forwarding our termite report without our consent and allowing Deering to create an inspection report he had no right to provide. Instead of acting in our best interest as fiduciary duty requires, she chose to align herself with the inspector she recommended rather than the clients she was supposed to represent. 3. When We Asked for Transparency, She and Sotheby's Refused When we requested copies of emails between Mackenzie and Deering--communications that could clarify the extent of their collaboration--Sotheby's flatly refused to provide them. Rather than correcting her mistake and being honest, Mackenzie and her brokerage chose to withhold information from us, even though it directly impacts our insurance claim. Wrongdoing was not in question - Sothebys and Mackenzie openly acknowledged their wrongdoing. Still, they chose to work against us. 4. Instead of Doing the Right Thing, She Chose to Conceal the Facts/Truth Rather than taking responsibility and being forthcoming, Mackenzie--and Mendo Sotheby's--worked harder to cover up their mistakes than to correct them. Where there is smoke, there is fire. The fact that they refuse to release something as simple as emails between her and Deering makes it clear that there is something to hide. 5. Warning to Future Buyers & Sellers If you are thinking about working with Mackenzie, ask yourself: Do you want an agent who looks out for you--or for themselves? Based on our experience, working with her comes with serious risks: * She may recommend service providers without disclosing conflicts of interest. * She collaborated with a home inspector who overlooked major defects in the home. * She has already admitted to violating fiduciary duties. * She and her brokerage may withhold critical information from you, even when their actions harm you. We are filing formal complaints with the California Department of Real Estate (DRE), the National Association of Realtors (NAR), and the California Association of Realtors (CAR) to ensure her handling of our transaction is investigated. A real estate agent should work for you--not against you. We strongly advise against working with Mackenzie if you want an honest, ethical, and transparent real estate experience.

    It's so easy to point out the shysters and tell of my bad experiences…read more On a positive note Greg Burke from Mendo/ Sotheby's Realty is one of the good guys. Greg's endless patients along with his expertise allowed me to go through my process of purchasing my retirement income properties. Greg never pushed me and seemed to put my wellbeing first. I found Greg Burke to be honest, hardworking, professional and a great negotiator! I couldn't be happier with the properties that I purchased and how the transactions were handled. Now that it is time for me to size down and sell my personal home Greg is an easy choice for my listing agent. Vicki Norris

    John Birchard Photography - estatephotography - Updated June 2026

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