My old hot tub quit. The guy I'd always used (Dennis at Spa Care Plus) had died. I called several…read morenumbers and Doug was the only one that eventually called back. It took some time to get on his schedule but he came over, did a thorough inspection and gave me an estimate. The tub was over 15 years old and unsurprisingly needed quite a bit of work. He told me that he had a rebuilt hot tub that he was willing to sell and install for much less than the cost of repairs. I have been happy with the tub that he sold us and installed.

I spent over $400 with Doug to fix my hot tub. He then said he needed another $500 to install…read moreanother part part and that would fix it. He installed the part and then asked for $650, I thought it was bad form but I said if it fixed the hot tub I'd pay it. It still didn't work. I call Doug at Double Bubble, he says he's sick and can't come fix it. Ok, I wait a couple weeks and call again, he says "I'm really sick, I have serious problems." At this point I'm upset about the hot tub but I'm more worried about Doug. I wait a couple more weeks and call, leave a message, a couple weeks later, another message, then again a couple weeks later. Now I'm assuming Doug is dead or in the hospital so I find someone else and start the process over again. $800 and 3 months later after replacing every other part of my hot tub, the new guy (who is working for free at this point because he feels bad for me) gets on with tech support and figures out that Double Bubble installed the part incorrectly, and FINALLY fixes it. Then comes the kicker... I see Doug at Piaci drinking beers and eating pizza like nothing ever happened. NEVER TRUST DOUG FROM DOUBLE BUBBLE.

I went here because we needed a new filter for our pool. It was a large above ground pool we…read morerecently bought from Walmart and lots of people said we should upgrade to a sand filter. We went in and I'm assuming the man Don? Helped us and he was so rude! So so rude like we were disturbing him. I will be purchasing our filter from somewhere else. Horrible customer service. Wouldn't recommend this place if you're excited to purchase anything pool related, you might disturb don and his precious time.

We bought a hot tub from Moir's about 3 years ago. The tub we bought was excellent but it recently…read moredeveloped 2 cracks in the shell. Moirs told us that as long as they have been selling this product that only two had this problem. We sent them a picture and they called the manufacturer which is Freeflow spas. Freeflow immediately said we will send them a new one. Moirs fordered the same spa and within a couple of weeks we had our new spa. Moirs went above and beyond installing and rewiring our new one. They sent out two guys Steve and Casey, to install the new one and remove the old one. They were excellent and caring. They helped position the spa and made sure it was full and running before they left. None of this cost us one penny.Dealing with Teresa and Don Moir is like dealing with family. They are fair and honest honest. they have us as customers for life.

I'm a pretty demanding customer. I ask a lot of questions, I want to understand what's being done…read moreand why, and I don't just write checks without knowing what I'm paying for. I have one of the largest pools in Eastridge Hills (31K gallons)...just moved in a year ago so things were a bit tricky. Emilio handled all of it like a pro. He's the REAL DEAL (I.dont.leave.reviews.!). He came out to assess our pool/spa system, explained clearly why the existing control board wasn't compatible with our equipment, and walked me through the options WITHOUT upselling me. We went with the AquaLink upgrade! System works beautifully. Everything's connected to the app, equipment is programmed, and he demonstrated it all before collecting a single dollar. Honest, knowledgeable, patient with a lot of questions, and genuinely good at his craft. If you've got a pool or spa in the area, don't overthink it -- call Emilio. -- Dave B., Fairfield CA - Eastridge Hills

I had a leak that needed to be fixed. Emilio responded quickly and luckily had availability and…read morecame out the following day. We exchanged a few messages, he was able to diagnose the issue via pictures and his price was excellent. He fixed the issue and was able to get the equipment running in time for a graduation party we had planned for the weekend. I'll definitely be calling him for future work and would recommend him to anyone needing help with their pool!

We go here to purchase chemicals to treat our hot tub and purchase cleaning products. This store is…read morereally cool to walk around in. Everyone that works here is so friendly, welcoming, and knowledgeable. They also have a lot of high end products on display such as hot tubs with built in massagers, saunas, massage chairs, cold plunges, patio furniture, and so much more! An amazing store if you own a hot tub or pool or are looking to purchase one. It's also an amazing store if you are looking to turn your backyard into a retreat or add something inside your home to add to your health and wellness. Highly recommend this place!

Another follow-up on what a terrible company Johnson Pool and Spa is. We just had an inspection…read morereport done and the inspector found that the etching was indeed from a chemical imbalance caused by Johnson Pool negligence. The novices running the company tried to gaslight us into believing it was natural deterioration. They refused to pay a dime to fix it or take any responsibility whatsoever. See photos of inspection report below.

Worst billing practices ever. Does not communicate or follow through. Find a more reputable…read morebusiness to work with.

I've found that their business tactics have turned extremely shady. Anyone reading this, I suggest…read moreyou get a contract before authorizing them to go to your home as they will pretend to not have the parts needed for the job, and jack up the price / time spent on the job site. My latest experience with Roto Rooter includes them doing work that wasn't needed / not fixing the plumbing issue, and hiking up the price. 3x they visited the property and didn't fix the actual cause. I had to hire another company that fixed it immediately. When asking about the work done and if some of it was actually needed, their office secretary Jon turned very argumentative. Bad look. But it seems that's his usual encounter with his customers based on his responses to reviews online. Be very careful when choosing to work with them. There are many other reliable and trusting plumbers in Lake and Mendocino county.

It's not often you find an owner of a pool company who really knows his business. His father was in…read morethe business. He is curious,pays attention to detail and really listens. I have a cracked pool that requires sophisticated decision making.The owner Matt has not only been honest, incredibly perceptive, creative, and acted in my best interest. Also the company is socially just, and treats its employees well, including full medical benefits. I recommend company without reservation DS retired kidney doctor

This is the follow up to my pool surface being ruined by high acid from Johnson Pool Maintenance…read more The acid was so high it ate the rubber off the wheels of the pool sweep. Just to clarify, the grandkids of the original Johnson Pool folks are taking no responsibility for the damage. The grandkids took over the company in 2025 and appear to have made changes to the business model which resulted in the damage. Nobody from Johnson ever contacted me about the pool sweep or the plaster being ruined because they were charging me $200 per month and never opening the cover.

Our hot water heater went out so we contacted them. They sold us a overpriced one, and a year later…read morethe wiring broke. I called a few times, kept getting their answering service. So we called a different local business and he said the one we have is old, and they don't make them anymore. I called and talked to a technician and he made a snarky comment asking if I have the receipt, I said yes but not on hand. He went on to say their office is closed and can't get to us. I gave him a piece of my mind and hung up. Definitely do not recommend horrible customer service, overpriced and will not be using ever again

these guys have been out yearly to maintain our rental home, sump clean out and repairs. once we…read morehad the home inspected it was found out that they don't put back the items to "code" never bolted down, never sealed the lid. I guess it made the next call easier. now that we had to repair for home selling we sent over the documents from the inspector that had exactly what was needed, even called and confirmed with the manager the list that was needed to be done. they still drove out without supplies, looked at the issues and left to get supplies hours away. Billed port to port of course....

Stole $10k with a promise to start work to build our pool. After being paid they decided they…read morewanted to cancel the contract and have since refused to pay us back. They keep making excuses telling us they will pay us back but when it comes time to doing so, it's one excuse after another (oh we got delayed with a pebble pour, oh my car broke down etc etc). We are now taking them to court to seek damages. Will update if this is resolved. By all means, stay away from this scam. Also, they don't have a valid license to operate. The paperwork they showed us shows their license expired. Yet they continue to operate it seems. Finally they insisted I pay Filiberto - the "cousin" instead of their business account. Red flags should have been evident. Message me for more details - I would be happy to share my experience. Will also make the BBB aware and the state board.

Made an appointment with them to come and do estimate. No show, no call, no nothing. Not sure I…read morewould want someone like this ripping up my backyard.