Godd Dr office... The only thing is they only except cash as copay in a paperless society... Which is kinda weird

TLDR: this office has the most LAZY and IGNORANT staff I have ever seen in healthcare. I will never recommend this office to anyone ever again until they do an overhaul of those girls. Aside from the fact that one-star is the lowest I can go, the only reason that I would give it one-star if zero stars were a thing would be because Dr. Cardin himself and his team of doctors are actually amazing doctors. However, their front desk and back office staff are absolute GARBAGE. I have never met such lazy and ignorant healthcare staff in my life until after I had my child. When I was going to Dr. Cardin for my OBGYN stuff, the staff there was amazing. It was such a shame that he closed down the OBGYN portion of his practice (probably to retire). His PCP practice has some of the worst staff my husband and I have ever experienced. They have a couple offices (one on the 2nd floor and one on the 1st). My husband used to go to the top office and I would go to the bottom. There have been SO MANY TIMES that we would call the office and get placed on hold, hung up on, or they simply just wouldn't pick up. We originally thought that maybe the office was so busy so they couldn't keep up (and this thought process came from giving them the benefit of the doubt since we had such a great experience from their OBGYN practice). As we continued to stay with the practice, my husband came to find out with his own eyes that the reason why calls are placed on hold or not answered (at least from the 2nd floor office) was because the girls are LAZY. He watched a girl answer the phone and immediately told the person to hold just so she can go back to playing on her phone. When she was done, she answered the phone. Even a doctor that is no longer with the practice admitted while he was there that the staff were terrible. In the last two-three years that we have been with them, we have had some insurance hiccups. Some because of medi-cal, some because of our paid insurance, and mostly because the staff is stupid. The most recent insurance fiasco came from this past week. Getting an appointment sooner than two-weeks from the day you call is almost impossible and I was lucky enough to nab one in less than a week. The morning (around 9-10AM) before my appointment, one of the front desk clerks called me to confirm my appointment. Everything seemed fine until 3:30PM when another clerk called me to tell me that I didn't have insurance. I was absolutely livid because this IS NOT THE FIRST TIME they've called us at the VERY LAST MINUTE to tell us that there is an issue with our insurance. My response initially was to correct her because she called me by the wrong name so I assumed that she was looking me up under the wrong information. She then confirmed my name and social and somehow couldn't locate my insurance. I gave her my member ID number and she still couldn't locate it. What made me livid was the fact that they called me in the morning to confirm the appointment - why didn't they check my insurance at that time? They had all day to check my insurance and give me time to get it situated but instead they waited until 20 minutes before they SHUT OFF THEIR PHONES AND SEND IT TO A CALL CENTER to call me to tell me that there was an issue with my insurance (there was NO ISSUE with my insurance by the way). The front desk clerk sent me to her supervisor who tried to talk to me in circles instead of answering my question. I know this tactic where they talk in circles to avoid having to take accountability. I wasn't having it. She ended the call so I called my insurance, who confirmed my insurance was fine and tried calling their office 6 times and no one answered. While I was on the phone with insurance, my husband called the office - they put him on hold then hung up on him. When he tried to call back, no one answered. read more

I see all the comments here from years ago and I agree that it was a TERRIBLE office. I don't know what Cardin has done these past couple of months, but the office is like brand new. I considered changing PCPs early 2025 but the staff changed and it has been so much better. I usually see the doctor upstairs and he is very patient and understanding. The new staff has great attitudes and they are always so helpful. This new crew knows their ish. I recommend giving this place a shot because it definitely isnt what it use to be. As far as the kids clinic though they still need some work with their attitudes but where I go is great. They need to keep it up. read more

They never answer the phone. and when it rings and disconnects when I call back it is off the hook. ‍

I highly recommend Dr, John Cardin. I hand an issue with my broken foot that I needed to see Dr. Cardin about. During the initial visit, he listened to how I injured my foot (the gym), how the free weight smashed the big toe and middle foot. After his initial review, he sent me as an x-ray, and we came up with a plan. Came back 3 months later for follow-up although we exchanged emails (through a secure medical server) with questions regarding my foot. During the follow-up review, Dr. Cardin reviewed the new foot x-ray and was able to identify that I may have another possible issue with the foot. He was thorough, professional, listened to my questions and concerns, and I never felt rushed. Thank you D. Cardin. Highly Recommend! read more

I can't say enough about this Dr. He was so sweet, and very informative I adore him I had to have an emergency c section from a different Dr and it got infected. He healed me every single day even on Sunday! He is so smart and calm. Please go here if you are pregnant. I believe he is also a primary care dr so feel free to come here for everything. I love this Dr and consider him family! He literally met with me everyday for 2 weeks every day until I w a healed even on his labor day!! Tell me a dr that would do that for his pts?? Dr.Cardin will . Thabk you Doc. I wish you nothing but the best in life and cat thank you enough for yealing ke and saving my life!! read more

Very rude staff. They aren't helpful. They don't offer any help. They just stare at you and expect you to to give them good costumer service. As the employees!!!! And they are being paid. And Cardin is only popular because he blows smoke up the asses of his patients and he had a god complex and and has the need to be alway right! Not a doctor. I've already change my doctor. For general check ups. read more

This time my apt time was on time and I got seen right away! I actually get to speak with Dr. Joel Arthur and he's very friendly and alert during our apts! He's a good doc! I def go back to see him and he's always helpful! He was able to prescribe me what I needed and allow me to come back whenever I need! So now I don't want to change docs! I'll continue to come here! The upstairs walk ins are a nice additive as well! read more

This doctor is what you'd expect from Medi-Cal: long waits, inattentive staff, under educated staff and rude staff. Once you see a doctor you can expect average care--and that's the high point!! Reception area reminds me of an office I'd see at the GR office. But it's the reception that's the worst. I speak Spanish but keep it under wraps. They're accommodating if you're from south of the border but if you're white or black? No bueno. And calling them? Have fun with that one. read more

They have the worst answering service ever. You'll be lucky if someone picks up the phone and they'll put you on hold and after half an hour it'll disconnect. I tried calling different hours of the day and it's always like that. It's very hard to get a hold of anyone. You cannot even leave a voicemail. I've wasted my time calling them several times already , I'll look for a different provider. I've never had this experience before with medical office where you cannot even leave a voicemail. It's seems they don't want business. Not to mention the staff are rude and the office itself looks so dirty and way outdated. I hope they will take care of this issue otherwise they'll lose their patients. read more

It's so hard to get an appointment and even to reach them on the phone. I've been calling for the past 3 days trying to get info on my lab work and no answer. The employees look like they don't enjoy being there or are forced to see patients. I only seen one doctor and so hard to get in touch with him. They don't really care bout the patients well being AT ALL!! read more

I feel like the people writing the good reviews are fake. This doctor did so many unprofessional things as an ob. I changed doctors to my old obgyn because I had complications in my last labor I didn't feel comfortable with this doctor to keep me and my baby safe. He switched my due date just based off an in house ultrasound and my current doctor said no way and I'm late on getting a detailed scan of the baby because Cardin doesn't do those things for patients. read more

The worse Dr the worse waits! The OG staff that have been there for years are great but Cardin is literally the worst! I recently went to see him for a new pregnancy and once he seen I was moving (had an Orange County address) he was super dismissive didn't give 2 fks what I had to say didn't listen he said he couldn't find my baby and I was going to have a miscarriage. Mind you I was already pissed off for having to wait 3 hours but now he's talking non sense so at the end of this 2 min visit I was livid. He sent me to Magella and they weren't even surprised at his bedside manner they found my lil baby no problem! And told me they've heard countless stories about Cardin and they were glad I was going to another dr (anywhere than with Cardin) is what they said haha! Well I found a great dr in OC and they are so organized. After so many sh*tty years with Cardin I'm glad he treated me how he did I will never go back to that jack aS**! read more

Staff is really really nice. The waiting area is very open and spacious with lots of seating. Got seen by Dr. Cardin for less than 5 mins (only came in to get a referral) but he was super friendly and chill. You can tell by how he interacts with his staff that it's a very laid back environment. He also is an obgyn, does pediatric and in two weeks, will be opening his dentistry! Minus one star only because my appointment was at 1:30 PM and I got called in after 3:20 PM - there were 3 others who came in after me that got seen before me. Side note - Dr. Cardin kinda looks like the actor Donal Logue read more

Horrible doctor wouldn't recommend, I haven't seen Dr Cardin once, just other nurse practitioners. The staff is very rude, they're always in FaceTime with friends or bfs, don't understand anything what your saying, don't answer the phone, they're always in outer space, I would highly not recommend this office, not to mention it's very dirty and outdated, if you come during your appointment time you will not get seen until about 3 hours later. Completely horrible idk how they're still in business read more

Il begin with saying the 2 stars for good service goes to the front desk ladies! So my experience with Mr, Cardin is he has a attitude when being asked about the patient's condition , and litterly has no clue about certain prescriptions! I supposed if you want to be called Dr, Cardin you start acting like one ! Also sanitize your patient's room please and upgrade your old dirty ripped chairs in the patient's rooms . read more

Loved dr. Cardin , he was my doctor for both my pregnancy and delivered my children. He's smart, knows what he's doing.

Very easy to make an appointment, doctors and nurses are very friendly. By the way, easy to park and a good environment.

The girls at the front desk and staff are not trained to help or accommodate a disabled person. I came to pick up my results and ask doctor if cholesterol medicine l was ok to take if I was starting a no fat meal plan. I started having an anxiety attack which was crying and hyperventilating and no one came to help me. Instead I was about to be rejected service because I have anxiety, I got an anxiety attack and the girl at the front desk said they couldn't help me. Another one came and told me to step outside. The girl Sabrina at the front office told me she was going to help me when she had time and smile or laughed because I was having an anxiety attack. No one came to help, definitely they do not accommodate for people with disabilities. I will file an ADA complaint, an Americans with Disabilities Complaint. read more

If I could do zero stars I would. I am high risk for miscarriage. And when I felt a little sick I went to the ER not only tested positive for covid but also for a bleed in my placenta. This office did not take that serious at all. I understood them not wanting to see me due to covid. But even four weeks later ( still positive which is common when pregnant woman get covid) they would not even recommend another place for me to go. I had to request myself my second trimester prenatal blood paperwork from then so I could go somewhere else. When they confirmed I could come there to pick it up. I verified I myself would be coming to get it. They now are refusing to help me all because they are now saying I was told no to come into that office to pick up my paperwork. This is bullshit. I was treated poorly and my child still has not been checked on since nov 18. Now I get to deal with more insurance phone calls to find me another OB. so thank you to this office for stressing out and being rude to a high risk mom to be. DO NOT RECOMMEND THIS PLACE. read more

This Doctor is the WORSE Doctor, I have ever encountered in my entire life. I reported him as well. On my first visit seeing him I went in asking for help with my heavy period . He shrugged and looked at me and said, "why don't you get it removed?" I then replied get what removed? He said "your uterus" I was so gob smacked, and confused why would a Doctor suggest that I get my uterus removed without nothing being wrong with it?? He had never met me before, did not have any of my medical records. But he suggested that I remove my uterus. I told him that I could not believe that he would suggest that to me and so nonchalantly. I replied that I was NOT going to have my uterus removed and surely there were other remedies to help with my heavy period cycle. Once I left his office, I immediately reported him to my insurance company. A few weeks later, I received his reply. Which he lied to my insurance company. Doctors like this one, are ones who demean black women . He told my insurance company that I came into his office demanding birth control and when he did not give it to me. I cursed him out and his staff. Which are outrageous lies!!!! See, he went and lied about me describing me as an aggressive black woman, because that's what Doctor's like him do and believe that they have a ''right' in some backward mindset that , this is okay , how he can treat black women and to add insult to injury blatantly LIE about what really happened in his office . Because he knows what he was wrong and absolutely Unethical. This ''Doctor's'' bedside manner is appalling and needs investigation. Avoid this Doctor ! He is BAD NEWS!! read more

Dr Cardin A very friendly and helpful doctor with lots of patience thank you once again I would definitely recommend to my family and friends read more

Dr. John P Cardin is such in amazing primary care doctor he has helped my get my health back to normal he was quick to diagnose me with high blood pressure and diabetes since I've been under his care my health has changed for the better I have diabetes and blood pressure under control with diet and I've lost eight as well I will not go anywhere else if it's not Dr. John P Cardin and his staff is so amazing as well friendly and nice I highly recommend him for primary care read more

The office is really nice and the front desk assistant is super nice and helpful. Dr Cardin so nice and is such a great help. Thank you for everything Cardin. read more

Dr Cardin is a great Doctor. Always takes care of his patients and has a really great service. I really recommend Dr cardin one of the best Doctors. Thank you for everything cardin. read more

very good dr!! he changed up the way his schedule was set up so now the wait time isnt so long. he recently hired a pa, and shes amazing ! very knowledgable , & you could tell she really cares about her patients. i really recommend this office to everyone read more