I just had a service call from Bigfoot. Came home yesterday from a day trip to Natchitoches to…read morediscover my carpet soaked. Garrett from Bigfoot showed up on time cleared the problems and I am enjoying the cold air once again. Thank you Garrett and Bigfoot! You always come through.

BEWARE!!! They do not stand behind their work and have no integrity! My ceiling is ruined because…read moreof the drain pan leaking & instead of repairing it properly, they stuck a plastic jug under it to catch the water. Then had the gall to ask me if it was dry. Yeah, until the container filled up! It was half filled when a new AC man checked it for me. Keith screamed at me twice, hung up on me twice, & was extremely volatile to me with my son present. I wish someone had warned me like I'm trying to warn others.

Nice guy but some serious price gouging. Charged me $89 for a service call, which was fine, but…read morethen charged me $70 per pound for Freon that cost him less than $10 per pound. Insane. Please his spouts his "the Lord has blessed me...."as he rips you off. Gave a quote for a new AC and it worked out to about $4000 in labor to install. If I wanted this kind of price gouging then I would've used Southern Air. They're ripoffs too but at least they let you finance their insanely inflated prices. This guy won't be in business long if he keeps doing this. Seems to me like he needs to reread his bible....especially the parts about greed.

In all my years of dealing with Professional companies for different services, this young man, Adam…read moreMcCoy with Mackydo's HVAC is the most well mannered and most efficient individual I have been BLESSED to encounter. I called and received service on the same day, to accommodate a customer is rarely found today. It's usually about the $$$$ His rates are VERY reasonable, ( I believe less than larger companies ) Very informative and knowledgeable and professional. I am grateful, and am excited to watch this business grow!!!

Tremendous service, immediate response, extremely professional technician Zac is spectacular. This…read moreis a very honest company, well trained experts, and prices are surprisingly reasonable. Thank you Zac for being exceptional!!

I am not a native of the ACA service area, so I had to start from scratch when the problem with a…read morewater heater occurred. After calling several companies where I got no response, or a maybe I can come in two days response, I called ACA. The lady that I spoke to was very accommodating and knowledgeable. She told me a technician would contact me. And just a few moments later, I did get a phone call from a technician who asked me pertinent questions and obviously knew what he was talking about. The technician worked with me and met me at a time that I could get away from work. He showed up exactly when he promised. Being that he was very knowledgeable, he had the issue resolved in record time. The charges were extremely reasonable, especially considering that this was done on a day of very inclement weather when most companies were considering it an emergency only day. In short, in the future, I will not hesitate to call them for any plumbing needs that I may have.

I would not recommend this plumbing company based on my experience. They came to my home to light a…read morebrand new water heater, and during the service, water leaked from an supply line and entered my attic and hallway ceiling. I was told that the leak occurred because the line was not capped. I was also quoted a service fee of $145, but I was ultimately charged $197, which added to my frustration with the overall experience. After the incident, I had visible water damage to my hallway ceiling, and water came through a recessed light that is now no longer functioning. Edrick stated that there was no water damage in the attic because the insulation had caught the water and they wiped everything dry. However, the visible damage to my ceiling and the fact that the recessed light stopped working after the water intrusion were concerning. I also had concerns about the service itself. Based on the events that occurred and Joshua's interactions with Edrick, I did not feel that Joshua demonstrated the level of experience or confidence I would expect from someone performing plumbing work in my home. What was even more disappointing was the response from management and customer service. I spoke with Joy, a representative, and Zack, the plumbing manager. Both came across as defensive when I brought the incident and resulting damage to their attention. Rather than feeling like my concerns were being taken seriously, I felt as though the focus was on defending the company's actions instead of addressing the damage and finding a resolution. I also requested the company's commercial general liability insurance information so that the property damage could be properly reported, but that information was not provided, refused in fact. Accidents can happen, but how a company responds when something goes wrong says a lot about the company. Unfortunately, the customer service or lack thereof that I experienced was extremely disappointing. In my opinion, that ultimately reflects management and trickles down to the staff. I expected better communication, accountability, and customer service. Based on my experience, I would not recommend this company to anyone.