What a wonderful experience dealing with their whole organization…read more From a cold call to technical support from their installer to completion of my installation they were so helpful and supportive. When you ask your neighbors and they all have high marks to this company, you go with them and realize now why they have such a great reputation. Many Thanks again for all your support

Today I'm enjoying my beautifully updated kitchen thanks to the great ideas offered by Yoli. She…read moredefinitely kept me on track as I had some ideas that were good and some not so good. Yoli took my boring, dark kitchen and gave it the make over that went beyond my expectations. I needed extra cabinets and her design was flawless. I can't say enough good things about Yoli and her staff. Thank you Yoli and Julio. You are a great team

Joe, Dalton, Wyatt and Tom did such an amazing job! I they had four types of flooring to remove…read morebefore they could begin laying down the Vinyl Planks! It looks incredible! Even the baseboards! Everything and they left if so nice and tidy when they were finished. I cannot recommend them enough! I love my new flooring!

I'm very happy with the work they did on our master bedroom and bath. Our floors look beautiful and…read morethe work was done quickly and efficiently. They're also very friendly and easy to work with. We will use them for our future flooring plans.

I am thrilled from start to finish aboit my Empire experience. They came out within just days of my…read moreinquiring and I immediately fell in love with Sheranta, who measured my rooms and took the time to explain everything to me. I am so moved by her openness and relatedness. Empire matched another price quote I had and beat it in the quality department. And the installers were efficient and respectful. my experience was: personal delightful efficient

They didn't have enough carpet according to the installer the room wasn't measured correctly. I…read morenever got any paper work. In paper or in my emails. The install shows ever seam. Work took three day. They want to reschedule the completion for the 4th day. Decided to come after 7p.m. since my husband got angry. 3 weeks later they called to see if i wanted to buy warranty policy. After i was told i already had a warranty originally. There customer service agent on the phone is awful. Sarcastic and disrespectful. I will never use them again.​

STAY AWAY. They have a high employee turnover rate, I've had to deal with 3 different "project…read moremanagers" since my project started and no one is on the same page. Communication is very difficult with them. They tell you their work is warrantied and but then find any excuse to not fix their mistakes. We had LVP laid and twice they've had to replace the transition strips and they're still coming up because their team doesn't know what they're doing.

hired Perfect Choice Flooring to replace the carpet in my bedroom with tile. The experience was…read moreincredibly frustrating from start to finish. After paying a 50% deposit on July 10, I was told I would be scheduled immediately. That didn't happen. I had to follow up multiple times just to get a start date. Communication was poor and unprofessional, with broken promises and missed callbacks. The crew finally arrived on July 29. The tile was installed with an extremely thin grout line--something I was never asked to approve but chose to accept. They said they would return the next day to grout and then come back the following day to move the heavy furniture back, which was the agreement I had in place with their representative. Instead, they grouted the next day and replaced the furniture less than an hour later, ignoring the recommended 24-hour grout curing time. When I called the project manager, his dismissive response was, "What do you want them to do?" The crew came back to remove the furniture, clearly annoyed, and became argumentative and disrespectful in my home. One even said they used a thin grout line specifically so they could move the furniture sooner. Later, I was contacted by someone in management, Jonny Sibrian, whose tone was equally rude and condescending. I explained I was arranging a third-party inspection to ensure the tile wasn't damaged due to rushed furniture placement or the use of vinegar (an acidic cleaner that can harm uncured grout). Instead of understanding, he accused me--twice--of trying to avoid paying my bill and even made a veiled threat. I've always paid for quality work, and I fully intend to pay the balance if the job passes inspection. But the lack of professionalism, poor communication, and disrespect I experienced with this company were unacceptable. I would not recommend Perfect Choice Flooring to others based on how I was treated or the quality of their work.

On very short notice Danny came to our place to fix a line in our carpet where the thread had…read moreseparated from the pile. The line was probably 2 ft long but I saw him pull quite a large piece of the carpet away from the wall to get to it. He worked meticulously, methodically and efficiently to pull up the carpet, remove the carpet tape, carefully trim the piece of offending carpet, lay down carpet tape, heat the tape to make it adhesive then, with extreme care, close the gap so that I couldn't tell it was ever there. It was a true demonstration of patience, craftsmanship and skill in what he does. We are very please with Danny's work and highly recommend him if you need carpet repair.

On time service. Right price. Saved me thousands of dollars. Now I can have my beautiful carpeting…read moreback to life. TY Danny. Great job. Deedee.

Avoid this company at all costs. I was tasked with finding a carpet installer for my boss, and…read moreunfortunately, my boss had a terrible experience. Arron lacks knowledge, professionalism, and appeared to be under the influence during the job. He took the deposit and never followed through. I just wanted to warn others .

Regrettably, friendly customer service is not the same. I am of the belief that your work is an…read moreindication of your pride on a job well done. I cannot say the same for the above Business. I needed repairs to some laminated floor planks that were splintering on their edges. I had another business attempt to fix it but it was worst. I hired NRV to fix the planks. I had 13 planks for repairs, I now have 2. Aaron came and looked at the floor, said he could do the work. He left me with planks that did not connect, left spaces and even used some compound to seal planks in place. At no time did he us a mallet to seal planks in place. There was no follow-up. I do not find any value in his work. I do not recommend NRF for any job.

Dispute Statement - Carpet Barn…read more This dispute concerns carpet installation services performed by Carpet Barn for my home in Odessa, Florida (Home #2). On February 9, 2026, my wife and I purchased a new home in New Port Richey, Florida (Home #1). We hired Carpet Barn in Tampa, Florida, to replace the carpet. Pat handled the sale. We selected a carpet that was in stock and specifically requested their best carpet pad, which Pat described as an 8 lb pad. The total price was $3,700, and the installation was completed without any issues. Because we were very satisfied with that experience, we later contacted Pat to carpet our home in Odessa, Florida (Home #2), which we were preparing to sell. We selected a less expensive carpet than we had installed in Home #1 but specifically requested the same 8 lb premium pad. Pat initially quoted $6,500. Since we wanted to delay the project while catching up on other expenses, my wife returned the carpet sample. During that visit, Pat offered to reduce the total price to $5,900, stating that business was slow. Before accepting the offer, I specifically confirmed that we would still receive the same premium 8 lb pad used in Home #1. Pat confirmed this multiple times. She also confirmed that the quoted price included all taxes and fees. Approximately one week later, after confirming again that the premium pad would be installed, I placed the order. Pat initially requested a $1,000 deposit, but later agreed to accept $500, which I paid by credit card. A few weeks later, Pat called to schedule installation. Before the installation, I again confirmed that the premium 8 lb pad would be installed, and she again assured me it would. After installation began, Pat informed me that Carpet Barn had incorrectly measured the house and was two rooms short of carpet. She stated that additional carpet had been ordered from the same dye lot and would be installed later at no additional charge. Despite the project being incomplete, she requested the remaining $5,400 balance, which I paid by credit card. The measurement error delayed the sale of my home. When I inspected the installation, I discovered numerous problems: The installation quality was significantly worse than the work performed at Home #1. The installers damaged multiple door casings and trim. Black handprints were left on freshly painted walls. Numerous carpet seams throughout the home were highly visible. Carpet had been unnecessarily pieced together in multiple areas. Most importantly, Carpet Barn installed a lower-quality carpet pad instead of the promised 8 lb premium pad. Because two rooms had not yet been completed, I was able to compare the installed padding with the new padding later installed in those rooms. The difference in thickness and feel was obvious. The pad installed throughout most of the home was not the premium 8 lb pad that I had repeatedly requested and been promised. I immediately contacted Pat and explained all of these concerns. She insisted the pad was the same, despite the obvious difference. I told her I believed this was a bait-and-switch because I had confirmed the premium pad multiple times before agreeing to the purchase. I also requested to speak with the owner on three separate occasions. Each time I was told he was unavailable, and although I requested return calls each time, the owner never contacted me. When the additional carpet finally arrived, different installers completed the remaining two rooms. Those installers used the premium pad that I had originally requested, and the difference was immediately noticeable. However, the carpet color in those rooms did not match the rest of the house, despite Pat stating it came from the same dye lot. The installers also stated they would not repair all of the visible seams because they were not being paid to do so. As a result, I was left with: Incorrect carpet padding throughout most of the home. Multiple visible carpet seams. Carpet patches in unnecessary locations. Color mismatch in the final two rooms. Damage to trim, door casings, and walls that required me to pay my painter for repairs. Delays affecting the sale of my home. In addition, despite repeated requests, Carpet Barn never provided signed work orders, signed invoices, or signed credit card receipts for either Home #1 or Home #2. My final attempt to resolve this matter directly with Carpet Barn was on June 1, 2026. Despite multiple requests, the owner never returned my calls or made any effort to resolve these issues. I am disputing these charges because Carpet Barn failed to provide the materials and workmanship that were promised. The installation was substandard, incorrect materials were used, my home was damaged during installation, the final carpet color did not match as promised, and Carpet Barn failed to resolve the matter despite repeated opportunities.

I got flooded by hurricane Helene. So I hired a contractor and they were the absolute worst I've…read moreever used. 2 week job turned into 8 weeks and even before they were done I fired them but they ordered the carpet for my bedrooms. They ordered from Carpet Barn and to that I say thank God for a business that communicates, shows up when they say they are, and does great work. Thanks to Michelle for good communication and to John and Shea. They did the job professionally and were clean. They were done within an hour and a half. More than I can say about the construction people. Thank you Carpet barn

Their work is amazing!!! We had them carpet our stairs and it looks perfect, very professional and…read moresymmetric. Not to mention the carpet itself is so beautiful and plush. I would absolutely recommend them to anyone! We will be using them again for all of our carpets needs. Thank you guys!

I went to get carpet for my Slideout in my 5th wheel. I had them make an area rug to the exact…read morespecifications I gave them. They bound the edges just like an area rug. The carpet was ordered and the rug made in a weeks time. Very professional work. Perfect fit. I am very impressed and happy with the rug. Highly recommend this company.

purchased carpet for two rooms they came a day later did a good job and happy with the product…read morethey sold and installer. Used to take away old carpet but now its extra did that myself., good job over all would recommend

We went and picked out a carpet for our master bedroom on Monday... the guys working there were…read morevery friendly and professional. Today is Wednesday and the carpet was just installed by a guy they sent here named Lee.... All I can say is that he was AWESOME... I will definitely shop there again and tell my friends to as well... if I could give them more than 5 Stars I would....