I've been seeing Dr. Chhaganlal since 5/2023 when my previous PCP closed her practice. My previous PCP used to work with John Muir Medical Group and actually referred me to a different provider who was booked several weeks out. I had an urgent issue that couldn't wait and Dr. Chhaganlal was able to see me sooner. Great bedside manner, knowledgeable, responsive to messages, and doesn't overprescribe or order unnecessary tests. Even though I only see her a few times a year, she remembers info we've discussed at previous visits (even my applying to med school!). I really like when my doctors know me as a person and not just a chart. She also gives good recommendations, even if she isn't the one to treat me herself. Though she isn't sure if the cause of an ongoing rash on legs I've had for months, she recommended seeing an allergist because all of the allergies in my chart result in rashes or hives (I suspected it was allergy related for that reason). She sent the referral during my appointment (though I have a PPO plan) and I was able to get an appointment with an allergy PA in a few weeks. Hopefully the derm PA or allergy PA can figure out the cause! The staff is friendly, efficient, and responsive. They always respond to my messages for appointments in prescriptions the same or next day. As someone who prefers female providers, I love that all of the providers in this office are women! read more

Simone R. was exceedingly helpful and patient as I explained what I needed. Her kind demeanor and knowledge were a plus in helping me. I appreciated her expertise to resolve the issue. Please send my gratitude and appreciation to Simone for a job well done. She is certainly an asset to John Muir Health. read more

I just got back from a cruise 3/13 with a bad chest cold. I saw Dr. Tehrani on Friday 3/14. I told both her and boarding asst that I got this on cruise approx 7-8 days before I got home and I was coughing up gobs of yellow and gray mucous. All she gave me was some cough pills and nasal spray. I asked for anti-biotics but she blew me off and said I did not need them. Anytime I have ever coughed up yucky stuff I have been started on anti-biotics. I suffered all weekend and barely slept as I was coughing up so much crap and also a very sore throat. I called 8:30 this morning and requested antibiotics. At around 1:45 today, an MA called me back and said that the Dr said I would need to be seen again - why? After telling the MA about coughing all this crap up she agreed that I probably needed antibiotics and she would send an URGENT msg to the Dr. I did not hear back and finally called at 4:30 just now and they said that I needed to be seen again, They claim that I was called and voice mailed at 2:00 today but my phone has no record of being called and no voicemail. In August last year I has a pinched nerve in my neck that affected my right arm. They could not see me and sent me to urgent care. It did not turn out well. When trying to get a follow up visit a couple weeks later while STILL IN PAIN from the pinched nerve I could not get in for 4 days, I ended up back at urgent care. I had Dr. Maeve O'Reagan for many many years there, she was awesome. BUT in the past 2-3 years they have either sold the practice or merged with another one and there are none of the original Dr's left. One of the Drs there frankly told me that they have a high rate of burnout and turnover there. I would not go here. Better find a better office that does not just churn patients in and out. read more

This review in regards to April Diep. Her failure to diagnose me properly caused me pain and suffering for two years, until I was properly diagnosed by a chiropractor. She didn't bother to do her job. I told her I was was having trouble breathing and she carelessly and negligently told me to just drink more water. She never once recommended for me to go see a chiropractor. Two years later I was properly diagnosed by a chiropractor and thankfully I am on my way to recovery. For more serious matters like I was having I would recommend you stay far away from this incompetent doctor and find someone else. If you are recovering from pregnancy or a sports related injury or accident I would highly recommend you go see a chiropractor. read more

Doctors seem fine, but the office staff is horrendous. I was trying to get help with my asthma, so I did a phone visit confirming I had asthma. Dr said she needed to do an in person evaluation. They postponed an appointment for a month so I could see my PCP, but then cancelled it because they weren't seeing anyone with lung issues. They waited a month to tell me this. They offered me another phone visit for some reason, which was basically a repeat of my first phone visit, where they gave me a referral the could have given me a month ago. Now they tell me my PCP is retired (fair enough, we all gotta do it sometime) but the problem is they keep giving me the run around on trying to get set up with a new PCP in that office. I scheduled an appointment online, they immediately called to cancel it. Their online information is completely different than what they tell me over the phone, and about half the appointments I try to make online get cancelled. I try to ask them why they are being inconsistent and why they're giving me the runaround, but every time I get the "Well this is my first time speaking to you, I don't know what you were told before." So basically, whoever talks to me gets to tell me whatever they want as long as they make sure someone else answers the phone when I call back. read more

Dr. Chhaganlal is thorough, patient and understanding. She answers questions so that understand how to proceed with a medical situation. She is knowledgable and covered all aspects of my health. She explained the purpose, limitations and possible side effects of each of my prescription drugs. I highly recommend her as a doctor. read more

john muir medical group is like a factory with mostly unqualified workers " doctors " which you might see once then again for a follow up then a specialist who will request a bunch of tests and back to the specialist and if no cause for the problem has been found you are turned loose and are on your own,meaning you have to find a medicine over the counter which might help you i have been to one around 5 times in more than a year and he still tells me come back in 2 months ! for one thing i saw 3 different " doctors "at 4 appointments. also when you have an appointment it is for 15 minutes, out of the 15 minutes some spent 12 minutes in front of their computer screen looking for something they should have in their brain if they had one and then say lets try this pill maybe it helps you better. i think these" doctors " mowadays are only taught how to use a computer to look for the symtoms and then what pills to prescribe without common sense .dont understand why the insurances wast so much mony on these Quacks ?? read more

What a nightmare. My wife scheduled an MRI and specifically told them she needed a sedative to do this procedure based on a bad experience in the past. They told her to arrive 30 minutes earlier to receive the sedative. Which she did. After waiting 30 minutes in the waiting area they told her she could not receive the sedative! WTF! This place absolutely is the worst....Find another healthcare provider. read more

I called to schedule an annual preventive care (wellness checkup) and got an appointment setup with Dr. Deepal Chhaganlal. The appointment was uneventful, no physical examinations were performed, some questions were asked about my current health and we went through my medical history. After I left the office, I got a bill from my insurance company for $220. I was confused as annual preventive care visits are covered 100 percent with with no out of pocket expenses and my last annual checkup has been over a year. I called my insurance company and they told me that the provider office billed the visit as "established care" not wellness checkup so I do have to pay the remaining $220 after my insurance covered a portion of it. I called the provider office and made an appeal and they said that for first time/new patient visits, they don't bill as wellness care. Instead, it will be billed as "established care". It wasn't made clear to me at the time I made the appointment. Otherwise, I would have find another provider. The last provider I visited for my annual checkup did not have this type of rule. It is disappointing and frustrating that I wasn't able to use my annual checkup benefit and there is nothing I can do now but to pay the bill. read more

Dr. Nathalie Michaud is a GEM of a doctor. She always goes out of her way to make sure that I am happy. She explains everything so that I understand, and goes the extra mile. She remembers personal details about me, and makes me feel cared about. Example: I am traveling out of the country soon, and I needed vaccinations. Before my appointment, she made multiple print-outs about the area I'm visiting, and asked me many questions about the activities I'll be participating in. She made sure that I got the proper vaccines, and gave me prescriptions for "just in case" events that could occur while I'm there. Also, Dr. Michaud has a sense of humor, and that's always appreciated by me. This is how doctors should be! Dr. Michaud has never once downplayed my concerns, which is rare to find in doctors. Her appointments have to be placed pretty well in advance, but that's because she has so many patients who love her. Ever since this office has merged with John Muir, things have run much more smoothly. No more atrocious hold times on the telephone, and all of my information is available through the JM char network. read more

I called Walnut Creek Medical Group a few weeks ago to schedule a physical as a new patient. When I spoke to the receptionist, I specifically asked for a physical exam. They scheduled me, and the doctor's appointment was uneventful, although the doctor was in the room for a total of 4 minutes. However, I recently received the bill which is for $130 for an "office get acquainted exam". I called the doctor's office to clarify a few minutes ago, and the billing department told me... "we don't do physical exams on a first visit". That would have been nice to know, especially since I requested a physical. As I'm sure they know, many individuals get one physical exam covered by their insurance company each year, while now I'm stuck holding the bag for an $130 office visit. Just a note that if you go here, ask to see what you're billing billed for before you see the doctor! Otherwise, you may end up owing $$$. read more

The WORST! Don't come here. I've tried scheduling my physical for over a YEAR! The customer service is terrible. Extremely rude and does not have your best interest at heart. I'm not one to usually complain, but I'm trying to spare you your time. Don't waste it here. read more

Dr Diep took over the practice of my former PCP Dr. Diane Wight, when she retired.. When you have to change doctors after being with someone for 20 years it can bring a lot of anxiety with it. I'm happy to say that Dr. Diep is an excellent addition to John Muir Medical Group. She listens to what you have to say, discusses options, testing or whatever might be needed or helpful. She takes her time with you and is super positive and kind. gr read more

I have discovered the best dr and staff ever, my visit was awesome from the time I came in til I left, my dr was amazing and very professional and her nurse was awesome too, I've never had such a great experience in a dr office ever, thank you Dr Diep , keep up the awesome job read more

Dr. Yalamanchili is certainly getting into a habit of cancelling appointments less than 24 hours. Reschedule times are a nightmare, her staff was only able see an opening 3 months later for my children!!! THREE MONTHS! This means she has too many patients. And today I just got a cancellation an hour before my own appointment. ONE HOUR notification without an excuse or an explination, no respect. read more

I was seeing Dr. Wang for a few years and didn't like the way she treated me my last visit so I decided to switch to another doctor there. I set up my appointment and got a reminder call and when I showed up for my appointment they informed me that their insurance acceptance had changed but didn't bother to tell me the two times I've spoken with them before. So instead of having my doctors appointment, I sat on the phone for 20 minutes with my insurance company to find out that they no longer covered Walnut creek medical group. I really feel like they should've informed me beforehand so that I didn't waste my whole morning for a doctor appointment that never happened. My husband had an appointment scheduled as well and he was not notified either. Luckily I was able to cancel his appointment before he wasted his whole morning as well. Poor customer service. read more

I'm not sure if the other reviewers have had different doctors, but I've had a great experience here since I became a patient a year ago. I've never had any problems With coding/staff. There is usually a doctor to see me at a moment's notice (even when I waited too long and my cold turned into a severe sinus infection). And the office is impeccable, which is sadly not always the case. (When did it become cool for doctors to have dogs in the office, for example?) Dr. Y and Dr. Wong are great. read more

I have been a patient of Dr. Nathalie Michaud for about 6 years and she is the best doctor ever. Kind, considerate, caring and personable. She makes me feel as if I am the only patient in her busy practice and makes me feel comfortable enough to share whatever concerns I have, whether it is health related or just women issues in general. I have been known to be a "non-compliant patient", which just means I don't listen, but I listen to her. She's the best. read more

I have seen Dr. Diane Wight (formerly Dr. Lorence) since the early 90's. Two kids later, we all see her as a family practice. I love that she is a one-stop shop for my family and my kids adore and trust her. She has never been wrong, referred me out if necessary, and always gets us in to meet our needs. We will remain with her until her retirement! read more

I have been using my doctor for over 20 years. A while ago she switched to John Muir on Shadelands Dr and the experience has been subpar. Finally on my last visit they almost turned me away. I was going in for my annual physical but had been dealing with some light allergy issues. Receptionist asked if I was experiencing sore throat, etc (Covid questions). I should have lied but instead told her about my sore throat and cough but tried assuring her that I had just had a Covid test that was negative and it was nothing. The dr did go ahead and saw me but apologized for the front desk and explained that they weren't currently seeing "sick" people. She said lots were dealing with extra allergies due to being home so much. Fast forward to my bill. $$$$$ for an annual physical. I called my I suranné company and they said that 1) I wasn't billed for an annual physical but was treated for allergies which isn't preventive care and more money and 2) my doctor doesn't accept my insurance plan. I called John Muir and they pretty much agreed and said that I owe the $$$$$. I wish instead of being so fixated on my allergies when I checked in that they would have looked at my insurance card and informed me then that my insurance wasn't taken. I could have tried figuring something else out. But no mention at all of the unaccepted insurance or estimated cost of visit. And then the matter of fact disclosure that yep I owe $$$$$ so sick it up and pay was upsetting. Overall a very unpleasant experience especially considering that I have always loved my doctor and used to think John Muir was a good company. I will not be using John Muir Network again. Beware and double checking pricing before you use them. read more

Dr Yalamanchili has always been very understanding and listened to me. All of the Dr's at this practice have been great.

DO NOT GO HERE. The doctors may be knowledgeable but the service and administration of the office is a mess. They are extremely difficult to get hold of. You could end up on hold for more than 10 minutes! If you get medical results from them over the phone, and have any follow-up questions, it will take 2 to 3 days before a doctor will call you back. Need a physical? Better schedule it months in advance. Although their staff may mean well, they have consistently failed me and not provided the medical attention I've needed or wanted. read more

I have been a patient of Dr. Nathalie Michaud at Walnut Creek Medical Group for several years now and I have nothing but great things to say. Dr. Michaud has a kind and caring bedside manner and she always takes the time to listen to any concerns I am having. After being plagued with medical issues early this year, she went the extra mile to find out the exact diagnosis and kept in contact with me the whole time. I am not exaggerating when I say she is the best doctor I have ever had. I have also seen other doctors here on short notice and all of them have been great. read more

The doctor was great but the staff not good at all. They make you pay for a meet and greet visit when you are new, and then they code it as "counseling" to your insurance company. Long story short, I only needed a physical and blood lab, all preventative and covered by insurance. However, they coded everything wrong and I got charged full blow for everything. It's been two weeks now, phone calls, on hold forever and this office still hasn't called me back. The manager/billing person Victoria is too busy or never there. I will have to take a day off and go there in person and stay there until they fix their own error. Lousy customer service. I'm going back to Kaiser Permanente. read more

Everyone is very helpful and Dr. Catherine Wang has helped keep our family on the healthy side of life for years......always. Knowledgeable, empathetic, and very dedicated. Highly recommend the practice and Dr Wang without any reservation. read more

I was calling places to find a doctor on my new insurance. When I called here I was put on hold... no problem there but when the receptionist picked up my line she thought I was a different patient and starting talking to them about what they needed addressing them by full name. So I knew there personal business, when I stopped her and told her that's not who I was she was very rude. When she came back to my line to assist me I stated I was looking for a new pup she was beyond rude didn't listen and started asking me for vision insurance. When I stated I was trying to find a new pup dr not get my eyes checked she got huffy and said ma'am what is it you want. Not a good first impression! read more

I have seen Dr. Michaud a few times now and each time she has made me feel very comfortable. My son is 3 and was all over the room, he had a toy and dropped it a few times and said it had a booboo. Dr. Michaud never got annoyed with him rather she gave his toys booboo a bandaid and he was so excited. She is a wonderful dr, and I'd definitely recommend her. read more