At the end of April I broke my hand and was referred to Rainier Orthopedic Institute to determine…read moreif I needed surgery or not and for a treatment plan. Since then I've been in twice and I've had a great experience! The office staff I've encountered has always been nice. Wait times have never been rough for me, both in the lobby to be taken back and then when needing to get x-rays. I have been seeing Dr. Kevin D. He's been really personable and kind throughout my experience! Overall this has been a great office to help me throughout the healing journey for my hand.

I don't usually write reviews for medical places unless something really stands out, but Rainier…read moreOrthopedic Institute genuinely impressed me. They saw my brother for a broken femur, which is obviously not a small thing, and from the moment we were there, the care felt different. The provider who saw him took her time, didn't rush through anything, and actually answered all of our questions in a way that made sense. You could tell she cared, not just about the injury, but about him as a person going through it. Same goes for her medical assistant. Super kind, attentive, and just easy to talk to. It didn't feel cold or clinical the way some places do. It felt like they actually wanted to make sure we understood everything and felt supported. Honestly, after seeing how they handled his care, I've been seriously considering switching my own care over to them. That says a lot coming from someone who's pretty particular about where I go. If you're dealing with anything orthopedic-related and want a team that actually listens and treats you like a human, I would absolutely recommend them.

Dr. Puttler did my hip replacement surgery and have been pain free ever sense!! He is a wonderful…read moreDoctor:)

I came in for a bicep repair and Dr. Puttler was amazing. He had frank, clear, and compassionate…read moreadvice. He and his staff arranged my surgery very quickly and worked with my insurance to make sure that everything was in order. My Physical Therapist commented on the effectiveness of the surgery and how the way it was done was enabling me to advance through recovery much faster than other repairs they had seen.

Why is there a phone number listed that is disconnected. Very discouraging for new patient trying…read moreto call on a referral. Don't even get me started about their mickey-mouse website! I've never seen a more confusing, convoluted and discouraging site in my life! Took my 6 times to get me to the right place and im still unhappy. Not a great start people. Dont believe me? Try hitting the "website" button and see where it takes you, right down the rabbit hole.

I went in for a shot in my shoulder with Dr. Charbonnaeu I was scared from a previous injection…read more(else where) which was very painful. I cannot rave enough about her kindness, professionalism and painless injection. Her nurse was awesome as well. She is the one you want if you ever need to be injected! #1

I am 73 years old. I was first in line at Good Sam on Wednesday Jan 1, 2025…read more I had been ill at home since Dec 28, 2024. I realized on Dec 31st that I had pneumonia so made an appointment for urgent care on Jan 1st at 11 AM so I could get antibiotics to treat it. So hubby and I arrived at Urgent Care at 11 and he wheeled me in with a wheelchair. Receptionist took one look at me and I was promptly in the back. My oxygen level was 70. They put me on oxygen and called 911. I was transported by Medic One to Good Sam. During the ride they put in an IV, pushed steroids and various other drugs and gave me albuterol through a nebulizer. I arrived at Good Sam and was first in line because I had sepsis, pneumonia and respiratory failure. I was treated aggressively for two hours in the ER because I came "this close" to dying on Jan 1. That afternoon I got a room in the ICU and thankfully I did recover and came home the evening of Sunday Jan 5th. I am now on oxygen 24/7 but I am still alive. For me this is a year and a half that almost wasn't. I must add that during my 4 day stay I did encounter some problems. The doctor wanted a lung cat scan before I could be released. Saturday late morning I got a text message on my phone regarding my "outpatient" cat scan at 3 PM that afternoon. I called the lab and they said it had been set up as outpatient. I summoned the nurse and informed him of the appointment so that I could be escorted up there. I was in a "frail condition" and had a "fall risk" so I had to ring the nurse when I needed the bathroom. It took forever for a response to the call button. On my last morning I would press the call button, wait a few minutes and when they didn't arrive I would stand up beside the bed. The alarm would bring the nurse running. Saturday afternoon I was moved to a two patient room and we were polar opposites as to our habits and lifestyles. I was still receiving medications and vitals checks every two hours so sleeping was pretty much impossible. In addition I cannot be in the dark EVER because of childhood traumas (whole other story) while my roommate complained about the light and the noise all night long. At one point while the nurse was treating me I loudly told the complainer "I am trying to keep breathing over here". Throughout my stay I had food trays arrive with food items missing and not replaced. I was on steroids so I had to be on insulin because of blood sugar levels. A a result my diet was a diabetic diet which meant very restricted intake of many items. So when items were missing it was a big disappointment. The longer I was there the hangrier I got. But like I said, I did come home on Sunday Jan 5th 2025. But I almost didn't. The doctors at Good Sam hospital saved my life on January 1, 2025 and I will be forever grateful.

My husband was brought here for a specified treatment for a few days. We got situated in a shared…read moreroom. The first few days the communication between thr nurses was so mismatched. While waiting for a room he got 5 stickers attached to his chest and stomach and when we got into the room the staff never needed to use them. Then when the new nurses needed blood, one nurses proceeded to talk badly about how the nurses in Emergency always take the good veins and they never care. From the lack of communication between medical staff, a mislabeled sign at the door, there was the fact that they kept the door open and continued to have conversations right outside the patient's rooms while charging their cellphones against the wall. It was hard for a few patients to sleep with the conversations right outside their doors. What I did find out that was nice. Night shift was nicer, cafeteria staff were always smiling, and the public bathrooms were cleaned. What I wished was different: daily checks on the patients, clean patient robes, change pillow cases when people sweat through, more awareness on areas of pain and some patience and grace with treatment. Also maybe learn to close the doors better. Either way, this place need to change. I used to go to St. Joe's for my mom and they were all so diligent with her care. Here its like the bare minimum for their patients.

Excellent and professional hernia repair services. But the…read morefront desk is met with hostility and apathy towards their clients when it comes to records. May I suggest you look elsewhere for totally professional hernia repair services, although here the doctors are professional. The front desk, however, is a different matter and they do not seem to understand HIPPa regulations and requests via email as customary. Find another place for your hernia repair services. I was tired of getting the high hat.

The staff here is the most caring and kindness I've ever witnessed in all my years of going to come…read moredoctor's offices Dr Wright understands his patience and does the best he can to make sure everybody is happy with the results that they get Jeremy D Cornyn

Dr. Perry has to be one of the NICEST doctors I've ever met. After having a not so great experience…read morewith another cosmetic surgeon, he has helped me try and correct what went wrong. He is so calming, caring, and helpful and I appreciate him immensely. I absolutely recommend him. In addition, his staff is just as warm and welcoming.

Doctor C. Blake Perry has been treating my eye Blepharospasm for two years now and he has always…read morecaring and concerned about my health. He's very knowledgeable about this disorder and I always feel better after I have the Botox injections. He listens to my concerns and makes changes accordingly. Staff is so nice and professional. His office and the rooms are immaculate. I can't say enough good things about aesthetic surgery centre and Dr. Perry

After a car accident I was referred to this clinic for follow up. The referral was sent on 11/13. I…read morefollowed up multiple times. The first week I called I was told it was being referred to the spinal specialist and they would need to review it so they could schedule me. I called back the next week and was told they still had not reviewed it but they would send another message. I called the following week and was told it was still being reviewed but they would send an urgent message and I would hear back with 24 hours. I called back the next day and was told it takes 48 hours for a response to an urgent message. I called back the next week and they said they still did not have it. I called back again the following week and was told "Oh it's been accepted we can schedule you now". We scheduled for two weeks out. The next day I got a call saying that was an accident that I shouldn't have been scheduled because it had not been reviewed yet and they needed to cancel the appointment. Today I finally got a call saying we need to refer you to someone else. So it took 5 weeks for them to tell me that they need to send me somewhere else. Meanwhile I'm in pain and doing what I can to alleviate it. The administrative process is awful. People should not have e to wait 5 weeks for a case to be accepted or referred out. On top of that no one at the office even knew what was going on as I was given several different messages.

The doctors really don't care about patients unless you are bad enough to have surgery. I suffered…read morea broken bone (the bone was broken with a chipped off piece) and possible fracture in my wrist. My (good) doctor wanted a ct scan to see the extent of the injury and all Dr. Komatsu did was another x-ray that showed the same thing I knew before and said I was healing. How would he know?? He never did the ct scan to see the damage, not to mention it took over a month for an appointment. This is my second bad experience with them. He just didn't care in the 10 minute appt I had talking to him. He didn't listen to what I was saying, I felt invisible. He showed me the brace I needed on Amazon so I could buy one!! Then he referred physical therapy so I could get a wrist brace from them and they don't even do that! It's like he wanted me to be someone else's problem. Don't waste your time with this place. So now I have a broken wrist and have no idea what to do...if I could give zero stars I would.

I have to agree with Jessica S and my experience with Ann. Like Jessica, I wanted a natural lip as…read moremy lips were very thin. The result was horrifying as it looked like I had two sets of lips. I waited a couple of weeks thinking this must be swelling but it never got any better. I of course had this dissolved, with no refund, as this was my only choice.

Thia will be my second review for Mrs. Ann! I absolutely adore her and feel so comfortable when in…read moreher chair. I have been an established patient for almost two years and wouldn't go anywhere else. Ann is thoughtful in her procedure approach and kind when it comes to listening to you before the treatment. I feel her attention to detail and subtle techniques make it ideal for a patient like me. Ann has always given me her feedback to align with my ideal outcomes after the procedure. Always a pleasure to be in pet presence and am thankful for people like her. Thank you again Ann!

Excelent place highly recommended, nice ambience , staff very polite, friendly , they very well…read moretrained, how to treat people with pain ,with empathy and patience . And Megan , what can I say ,She the best Pt , I ever had, excellent professional, kind ,knowledgeable, patience,.a beautiful person Thank you very much to all

The folks at Summit (RET) Physical Therapy in Puyallup are amazing! From the front door to the back…read morewall, this place is filled with caring, skilled, attentive staff! I always receive a warm welcome at the front desk, the cadre of therapy assistants are so helpful and the Physical Therapy doctors and assistants are knowledgeable and well trained .. my issues continue to improve with every visit. If you have aches or pains, I very highly recommend coming to see this group of professionals!

My family has been visiting Dr. Sorensen's office for years. He's helped me with everything from…read morecustom-fit orthotics to wart removal to ingrown toenail removal. Everything has healed quickly and magnificently, and I have honestly never experienced complications with his work. Dr. Sorensen is also very personable and enjoyable to visit with. . I have always felt important and worthy of his time during appointments. When my husband broke his foot last year, I did not hesitate to make an appointment with Dr. Sorensen. The doctor fit us into his schedule despite late notice, and still spent a lot of time describing the surgery procedure and healing process to us. Dr. Sorensen was very honest and upfront about the realities of the surgery, but also helped us to see the benefits of it. My husband has healed marvelously and we will definitely continue our visits to our favorite podiatrist.

From the owner: Physician and Surgeon of the Foot and Ankle Surgery of the…read moreFoot and Ankle Fracture Care Sports Medicine Custom Orthotics