My car battery died because I left my lights on. I called them and they took the usual information…read morefor there paperwork. They arrived in about 15 minutes and jumped me no problem. The tower named Jason was a pretty chill dude and I had no issues with their customer service. Would call again for sure.

Smith Towing took excellent care of me and my vehicle when I was t-boned 7 days ago. Their…read moreemployees (Bree in the main office and Joshua the tow truck driver) could not have been more helpful. They were very professional, keeping me well informed while still being patient and kind. I would recommend them to anyone needing superior service! Jane Hair

Best tow company in the whole county. Johnny is super knowledgeable and Shae in the office is super…read morefriendly and will do whatever in her power to help you out. We use them 5-10 times a week, the quality of service never waivers.

They gave us more help then out actual insurance company. We got in a wreck with our Rv and it was…read moretotaled. Once it made it over to the tow lot, they offered their pickup truck to help move our belongings from our Rv to an Airbnb that we had to stay in until the insurance process was complete. Real southern hospitality. Thank you!

I got into a fender bender mid-day Thursday, and originally wanted my car towed home because I am…read more18 and was alone at the scene. I was swayed by Conroe PD to have it towed instead by this wrecker company/body shop because it would supposedly be more "convenient" and "cheaper." I was not even given the card of where my car was going until I asked multiple times. On Thursday we called Tommy's Paint and Body and a woman answered, took our email address, and said they would look at it and reach back out with a quote. Friday morning we called and they had still not looked at the car, so we assumed they were busy. She again said they would get back to us. We called later in the day and she said they would look at it "now." We called for a third time Friday and a man answered saying he didn't know anything about it, they were closed, and we would have to wait until Monday. Meanwhile, the lot fees were $22.85 a day, plus a $20 impound fee even though we were led to believe it was not being impounded, a $50 "storage notification fee" even though WE were the ones repeatedly calling THEM, and on top of the $200 tow fee there was also a $35 fuel charge. We let them know Thursday that this would not be covered by insurance and we needed a quote on making it drivable and fully fixed as well. Then Monday we were just now informed that moving my car from the impound lot next door into the actual body shop would not even be an option until we came in person to pay the impound fees first, and that they do not allow over-the-phone payment. If these fees and requirements had been disclosed Thursday, we would not have left the car sitting there for days while nobody even looked at it. At that point it felt very obvious they were more interested in charging lot/storage fees than actually helping customers. They did not disclose certain fees up front, or that we would have to come in person with cash or money order just to have it looked at or to tow it elsewhere. We ended up towing it to a different shop. I let them know my issues with the service and they showed zero concern nor apologetic. Terrible communication and terrible service.

My mom's car was impounded by Conroe PD and sent here. The representative we spoke with (Steven…read moreMcKay) refused debit card payment and insisted only on accepting cash or money order. This is illegal in the state of Texas. We called during open business hours (around 1:50something pm) but were called back and told by Steven McKay he would be going into a meeting and no one would be available to assist us to get the car back. So we waited for him to contact us after his meeting before ubering there. He contacted my mom after the posted business hours to the facility itself around 7pm letting her know we could come. We ordered the Uber, had to withdrawal cash and she received two calls rushing her on the way there. When we arrived to the location given the business was closed, Steven and his family were pulled up in a car in the parking lot and did the entire transaction outside of the facility in the rain while we got soaked until he opened his trunk and had us stand under it. I still was getting soaked but at least my mom was covered. He refused to make any change for our transaction stating he had no way to provide change so we had to pay over the stated price to pay the total amount and received no receipt of transaction what so ever, at no point did he offer us any way of knowing exactly what we were being charged $271.12 for. Thankfully I had a couple dollars to give my mom or she would have had to pay him $18 and some change over instead of almost a dollar over. But when he thought she'd have to give him a full $20 for $1.12 missing he stayed firm in that he could not give change and would have to take the overcharge. He did accept the almost $1 overcharge and still provided no change. This is illegal. Then we were asked to walk around the corner and across the street in the rain to where her car was locked up. And finally given back the car. I will be taking this up with Conroe PD and bringing to light the predatory towing going on here. We were told this facility is 24 hours by both Conroe PD and Steven McKay. So having to wait 5 hours before being allowed to come due to him having a meeting was illegal as well. Contacting Conroe PD and my attorney first thing tomorrow morning. I also noticed a response from this company to another review on google where they stated Conroe PD sets a $200 tow price and that shouldn't raise before 24 hrs. My mother was quoted over $200 just hours after her car was impounded.

Recommended to me by a family-owned service station. From the second I walked in the door these…read moreguys were super helpful, honest and true to their word. From a customer service standpoint I was just blown away with how professional and respectful of my time and my wallet that the owner (who helped me personally) was.

Steve and his crew are excellent. I just needed a small…read morerepair and the got on it right away and did a fantastic job. They were very fairly priced and customer service was a very high priority.

These guys are the BEST! They communicated and were there in a timely matter. They helped my…read moredaughter out a potentially bad parked car situation and saved us lots of money in the process. It only took them a few minutes to assess and solve our situation and we were back on the road quickly! Definitely recommend these guys!

Awesome driver, thank you, Steven. Very polite and professional. Got my tire changed in just a few…read moreminutes.

Hands down best service in Houston. They were very quick on getting the repair quote, getting the…read moreparts and getting the job done. Very fair on price!

Very friendly, fast service and knowledgeable. Would recommend to anyone who lives in the area.read more

Roger and his staff are always so helpful! They are efficient and professional! I will always trust…read morethem with my Jeep Gladiator and recommend them above all other local shops!

Mark F. I installed…read morea pickup truck bed cover that I purchased online for my 2024 GMC Sierra. While attempting to install it, I could not get the bed cover panels to latch. I called the internet company for assistance, and they referred me to Innovative Collision and Accessories to see if they could make an adjustment on the cover to make it latch correctly. I brought the truck in and Roger and his technicians worked quickly to determine what the problem was and made the proper adjustment to the bed cover rails. They also tested everything out to make sure the cover works right. I really appreciate the professional work done on my truck and I would highly recommend this business to handle installing truck accessories. Thank you for your professional help!

Bryan did a fantastic job on my Jeep. I was told by a different shop and mechanic that I needed a…read morenew engine. After Bryan assessed the situation it was clear the previous shop did not have the skill needed to fix the problem I had. I so appreciate their skill and transparency on what needed to be fixed and getting it done in a timely manner.

After many years of my car sitting on Nick's lot. The restorations weren't done properly. This…read moreseems like a way for nick to claim restorations when it was a half hearted effort to do them right. Being charged over $30,000.00 and not having anything that was supposed to be done working properly. I took the car to another garage and had him look at the car without telling him what was supposed to be done. When he looked at it he went through several items that nick claimed were done right and he verified that they weren't done right. The second garage was totally independent in that he wasn't doing this to work on the car but a favor to me. I will now take the car to another garage that the second mechanic recommended and see how much more it is going to cost me. Long and short of it I have or had a (warranty) on the work and if I wanted to let nick continue to get the work done right, judging how long it takes when I did take the car back to him I might never drive the car again. And it still wouldn't be done properly. Nick, I think you know who I am and if you want to give me a call please do. Because this report doesn't come close to letting you know what a crappy job your garage did.