We had water leak in our Lincoln. Took it to the dealer and they said it was a leaking seal on the…read morea/c water collection pan and they wanted 3500 to fix. Charged me 150 to tell me this info. I didn't believe them and told them to put it back together and I would get a second opinion. Took it to a body shop in Montgomery. They too couldn't find the leak, but said it was not the A/C pan. Charged me 225 and did not fix. I was then recommended to call SS. Told them the problem. He told me that they would not charge me 1 cent if he couldn't find the issue. I left the car with him and Before I got home, he called me and sent a video of the leak. He found it. He repaired it and dried out the carpet and fixed everything for like $1200. Over $2000 less that the dealer wanted and it turned out not to be the issue the dealer said it was. They are honest, quality service, and great value. Highly recommended

Scott's communication throughout this whole repair process was beyond impeccable. Unless Scott…read morestarted answering the phone for State Farm's Claims Department too...... he could not have made the process anymore worry or pain-free. I also cannot speak highly enough about Scott's attention to detail and quality of work. The paint looks better than the OEM paint did after a paint correction. (Check out picture #5.) All-in-all I am impressed enough that I am headed back in the same week for work I need done on my other vehicles.

I got into a fender bender mid-day Thursday, and originally wanted my car towed home because I am…read more18 and was alone at the scene. I was swayed by Conroe PD to have it towed instead by this wrecker company/body shop because it would supposedly be more "convenient" and "cheaper." I was not even given the card of where my car was going until I asked multiple times. On Thursday we called Tommy's Paint and Body and a woman answered, took our email address, and said they would look at it and reach back out with a quote. Friday morning we called and they had still not looked at the car, so we assumed they were busy. She again said they would get back to us. We called later in the day and she said they would look at it "now." We called for a third time Friday and a man answered saying he didn't know anything about it, they were closed, and we would have to wait until Monday. Meanwhile, the lot fees were $22.85 a day, plus a $20 impound fee even though we were led to believe it was not being impounded, a $50 "storage notification fee" even though WE were the ones repeatedly calling THEM, and on top of the $200 tow fee there was also a $35 fuel charge. We let them know Thursday that this would not be covered by insurance and we needed a quote on making it drivable and fully fixed as well. Then Monday we were just now informed that moving my car from the impound lot next door into the actual body shop would not even be an option until we came in person to pay the impound fees first, and that they do not allow over-the-phone payment. If these fees and requirements had been disclosed Thursday, we would not have left the car sitting there for days while nobody even looked at it. At that point it felt very obvious they were more interested in charging lot/storage fees than actually helping customers. They did not disclose certain fees up front, or that we would have to come in person with cash or money order just to have it looked at or to tow it elsewhere. We ended up towing it to a different shop. I let them know my issues with the service and they showed zero concern nor apologetic. Terrible communication and terrible service.

My mom's car was impounded by Conroe PD and sent here. The representative we spoke with (Steven…read moreMcKay) refused debit card payment and insisted only on accepting cash or money order. This is illegal in the state of Texas. We called during open business hours (around 1:50something pm) but were called back and told by Steven McKay he would be going into a meeting and no one would be available to assist us to get the car back. So we waited for him to contact us after his meeting before ubering there. He contacted my mom after the posted business hours to the facility itself around 7pm letting her know we could come. We ordered the Uber, had to withdrawal cash and she received two calls rushing her on the way there. When we arrived to the location given the business was closed, Steven and his family were pulled up in a car in the parking lot and did the entire transaction outside of the facility in the rain while we got soaked until he opened his trunk and had us stand under it. I still was getting soaked but at least my mom was covered. He refused to make any change for our transaction stating he had no way to provide change so we had to pay over the stated price to pay the total amount and received no receipt of transaction what so ever, at no point did he offer us any way of knowing exactly what we were being charged $271.12 for. Thankfully I had a couple dollars to give my mom or she would have had to pay him $18 and some change over instead of almost a dollar over. But when he thought she'd have to give him a full $20 for $1.12 missing he stayed firm in that he could not give change and would have to take the overcharge. He did accept the almost $1 overcharge and still provided no change. This is illegal. Then we were asked to walk around the corner and across the street in the rain to where her car was locked up. And finally given back the car. I will be taking this up with Conroe PD and bringing to light the predatory towing going on here. We were told this facility is 24 hours by both Conroe PD and Steven McKay. So having to wait 5 hours before being allowed to come due to him having a meeting was illegal as well. Contacting Conroe PD and my attorney first thing tomorrow morning. I also noticed a response from this company to another review on google where they stated Conroe PD sets a $200 tow price and that shouldn't raise before 24 hrs. My mother was quoted over $200 just hours after her car was impounded.

I have been working with Dennis for years and will not take my vehicles anywhere else. They do a…read moregreat job and never had an issue with any repair they have performed.

From the owner: Classic Collision was established in 1983 in with one single goal: to offer quality service with…read moreintegrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Conroe, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Honda, Acura, Kia, Nissan, and Hyundai; making us a leader in comprehensive collision repair.

Amazing work and prices! He got rid of all my dents within just a few hours and my car looks brand…read morenew again. Very professional, fast, and the value for the quality of work is unbeatable--I'll definitely be coming back and recommending him to friends and family.

Lesmy was awesome. Scheduled quick, easy quote, came to me, took out 2 dents on my 2 vehicles both…read moreon a fender right in a body line. I am very particular, and you cannot tell they were there. Would not hesitate to to call on him again or recommend him.

Worst wrecker service I ever used -- coming home from work at hospital hit an icy patch went into…read moreditch and blew a tire called AAA intern called this company told they would be there to me by 11am this is 9:30 no one showed up at 11 a woman from this company called at 11:30 to inform they couldn't get me help till Thursday-- this is Tuesday morning-- I told her I'm stranded in 12 degrees temperatures she said they were to busy to come out shr told me to flag someone down for help which I did thank God -- they just left me stranded--never again with this company I called AAA and the BBB about this business --don't use

Second time to use Johnny and he is always fast and friendly. This last time he showed up inside of…read more10 minutes of me calling. You will be pleasantly surprised so give him a call!!