On New Year's Eve, it's a tradition in our family to go to Boston Pizza for supper…read more We went on December 31 around 5:00 PM. There were only about 15 people in the dining room, so we expected reasonable service. When we were seated, we were told there would be a wait because the kitchen was backed up, which we were fine with. Unfortunately, the experience went downhill from there. Timeline: 15 minutes for drinks 25 minutes for appetizers from when we placed the order. 37 minutes for our main meals from when we received appetizers. (1 hour and 17 minutes total) Drinks: Our Diet Pepsi was completely flat -- this happens almost every visit. Appetizers: Cold but still edible. Main Meals: Both steaks were overcooked, cold, and rubbery Fries were cold Vegetables were so under-cooked and cold that the garlic butter didn't melt Garlic mashed potatoes were also cold Overall, the meal was terrible. When our server checked on us, I explained what was wrong. She didn't respond, so I asked for a discount, which she did apply. She then explained she was the only one working the floor and they were short-staffed. I also spoke with the manager, who brushed off my concerns. She insisted the Pepsi was fine and said the discount was enough compensation. I later emailed her and have still not received a reply. This entire experience showed me that customer service and food quality are simply not a priority at this location. Unfortunately, we will not be returning.

Went in for a drink, sat at the bar and got a drink. Service was great, beer was cold everything…read morewas great right? The people they DON'T cut off is ridiculous, I had 3 different guys walk backwards and fall into me while sitting at the bar because they were so intoxicated. The place wasn't even packed for a sporting event they were just over served and kept around for the drunken tip at the end of the night. I'm down for having a few drinks with friends and closing the bar out but when people are falling over, Then you gotta draw a line in the sand. 2 Stars for fast, friendly service and clean establishment. Hope you guys clean up soon