Lashes fell out after one day, would not work to schedule a new set or issue any type of refund.

You must be on time. Making appointments are a little unusual. Prices are fair. Personal are a little rude most of the time.

Bad customer service the owner Laura rude she don't care about her customers she only cares about the money. I usually receive a confirmation and this time I scheduled an appointment and never received a confirmation and she kept my deposit because I didn't make it to my appointment. This is not acceptable she doesn't even try to work with you even though it was there error in there end. That's why her clothing business went out off business no good customer service next her lash biases is going to end at the same place if she continues treating her customers like this. I was her long time customer and for this she lost my business and hopefully more read more

First time there , staff was nice and helpful . I made a appointment with Zulma she was recommended by my sister in law , zulma was very sweet & gentle. I had to go back the next day for a fix only because I felt like my eyelashes were bugging me towards the inner corner. It was my first set of lashes & I wasn't use to them but she fixed them for me & after she did they looked even better and they were very comfortable and neat ! read more

Johnny's Lashes - Eyelashes - Eyelash Service Near Me - Riverside, California

IF I COUKD I WOULD GIVE THIS PLACE ZERO STAR!! The technicians here are not trained!! The mink lashes are not mink lashes they are plastic beauty supply store lashes that are clumped together. My friend and I came here last minute to get our lashes done for our trip. They did not come out the way I wanted them but they were cheap so I dealt with it. However everytime I blink it hurt so much because the plastic was poking my eye. They were already falling out the second day. My friend and I get to Hawaii and we are in so much pain from blinking it was ridiculous. We called every single nail in Hawaii and found one. The lady who removed our lashes said that the glue was so thick it was weighing our eyes down. They took multiple lashes and glued them together instead of your individual lashes hence why it only takes the 30-40 minutes. I HATE THIS PLACE AND I LF I COUKD GET MY MONEY BACK BEST BELIEVE I WOULD!!!! read more

Most horrible job ever !! Johnny did my eyebrow microblanding and they are uneven, crooked and non semetric!! Destroyed my face and very depressing during this pandemic. I thought I was going to look better and boost my self esteem and looks and it was totally opposite . Absolutely would not recommend to anyone! Walk away !! I tried calling them back and they would pick up and hang up and not answer after I stated the reason for my call!! Very unprofessional staff! read more

Johnny's Lashes - Eyelash Service Near Me - Riverside, California

Don't come here without an appointment. You will feel ignored and looked over....3 hours and still waiting. Yes, i'm yelping yall out while you guys are talking about me. You thank I don't know? I will switch locations after this... read more

Beware!!!! My own lashes have fallen out!! YES!!! They FELL OUT. I have to say that I'm so sad. I really wanted to believe that this place was legit. But I guess you get what you pay for. It seems like a great deal until you knew a refill and then you notice that your lashes are bald. Cheap products I guess. I don't know. But I'm so sad read more

I would give zero stars if possible. I went to the Riverside location. Relaying to the business, this was my first time and that my eyes are sensitive, I asked for the sensitive glue and a supervisor to apply the lashes. The technician asked if I wanted free waterproof sealer. Not knowing better, I said yes. About 4 hours later, my eyes were burning non stop!! On and off they burned. At the event I had gotten the eyelashes for, they burned for 30 min straight. Imagine if I was driving!!! I ended up going to a different business to have them removed because Johnny's Lashes was closed on Monday. The business who helped me said that the eyelashes were incorrectly adhered, ultra stiff and all around bad quality. When I called the owner, Johnny to tell him about my experience-he seemed VERY unconcerned. He told me that the other business is probably his competition and so he won't listen to what they say about him. I reinstated the point of the call-to make him aware of my eyes burning all weekend. He told me I should have just washed off the sealer and again seemed very unconcerned about making this right. His dispossition was extremely immature. I'm very disappointed in your services and I'm happy to know that there is actually a huge market for eyelash extensions and much better, more professional places to get it done. This place is "trendy" but that's not sufficient for having someone apply lashes. You need skill, professionalism and customer service as well. Sorry Johnny...you guys dropped the ball. read more

I had the worst experience of my life!!! Never go here ! The quality of the lashes are as cheap as what u can get at a cheap nail shop for 20 dollars . The girl that did mine did an awful job and was rude. None of the girls that work there even wear their lashes. The lashes on my right eye eventually went down and some were bothering my eye sight. When I went in to get them removed I lost most of my lashes on one eye and as soon I opened my eyes my right eye was blood shot and got an eye infection that lasted for almost three weeks! The absolute WORST experience of my life!! I would have given them no stars but I had to give them one. I was hoping to get some kind of feedback from management, at least an apology. Shows how much they care about their customers. read more

Although great prices and beautiful lashes my lashes have fallen off within one week and most recently they applied so much glue that the glue pressed my own lash down and scratched my cornea I feel some of these ladies need more training I have been to other places and I haven't had this many issues with the lashes Lost two days of work to mend my eye And don't even think of bringing your concerns to them because the customer is never right in their eyes; they will repair your lashes but complain as they repair you Sadly disappointed read more

It had been quite a few years since I had my lashes done but I was ready for the commitment. I was iffy about Johny's- I'm a hairdresser so I've heard good and bad and their Yelp reviews weren't great but they we def more in my budget. I walked in about a week age and got a girl named Alex. I was there about an hour and 15 min and I LOVE MY LASHES!! She did amazing! I have gotten a ton of compliments and they look so natural and pretty! I haven't lost a single one and I'm just doing what Alex told me to do. I'm extremely happy and def recommend her 100% Photos are after 1 week of having them read more

Johnny's Lashes - Eyelash Service Near Me - Riverside, California

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Carly is the best lash artist!! I have been addicted to these lashes for about 3 months now. I have tried the C's, bumblebee's, and now the K's which I love. I made an appointment, but they usually fit in walk ins. They last about 3 weeks if you take care of them. I highly recommend this place! read more

Johnny's Lashes - K's short/medium - Eyelash Service Near Me - Riverside, California

They deserve no stars. I absolutely was not happy with the outcome of my eye lashes. The lashes they use are not even real, they are plastic and are glued to your skin. My eyes were in constant pain and it was because of the pinch the lashes left me. I called back the next day and received horrible customer service,telling me that it was normal to feel some discomfort. I ended up getting them removed for free at a lovely lash salon in Glendora. Called platinum lash, they are professionals and told where horrified how bad the lashes were. They were upset because places like Johnny's lashes give eye lash extensions a bad name. Anyway, they removed the terrible lashes off my eyes for FREE. And have set up and appointment with me next week. Boycott Johnny's lashes. They'll bring you more harm than good. read more

This was my very first time ever getting lashes and w/ my wedding happening in 5 days my make up artist suggested I get my lashes done so they last thru my honeymoon in Puerto Rico. She recommended Johnnie's Lashes so I looked them up to see what they had to offer. I booked an appointment online w/ Jasmine and was not disappointed in the least. She listened to my story and made some suggestions regarding product. I chose the B's w/ mascara, and sealant. They look fantastic. A little weird at first but I expected that; it being my first time and all. It always feels strange. Lols. My lashes lasted through my wedding no problem but only a couple of days into my honeymoon. I think maybe the sleeping mask from the red eye cross country flight? Idk. They were supposed to last 2+ weeks but I got 9 days. Maybe the wind, sand, and pool got to them... Bottom line I would get them again for another special occasion, and get the sensitive glue. read more

Customer service starts on the phone. I called asking for a repair of a few missing lashes. I told the phone person that my lashes were done out of town. She said to come over and they will fix them. When I show up they tell me, "Oh no! We can't because they aren't our lashes." Remember when I called I said they were done out of town! They will only remove and replace. Huge waste of my time This lousy review could have been avoided with that first phone call. Train your phone people! read more

Can't complain about the girls whom work there. They are very friendly. But, the "manager" Lora or laura is very unprofessional and rude. They have a grace period when you get your eyelashes done which is 4 day grace period. Being this my first time 5/3. I called to get a fix yesterday within the grace period with no charge: The girl I spoke to stated since I called to make an appointment it falls under the grace period It's 5/ 9 & i came in I was told it I will be charged since it was the 5th day. That wasn't the case I wanted to call the manager to let her know that I don't think it's fair that I was told something and then it's another. She stated well there is no proof of the girl telling me anything so there she is insinuating I am lying. When I am not. Why would I? It's stupid for me to lie like that lol for what? I don't understand. if they record the call they can hear the whole conversation. Anyways, so I got upset and told her she was rude & I did talk over her, she got her attitude and said I can't go to the store they will refuse my service. It was honestly my first time getting lashes. I live in San Bernardino drove to waste my time. I don't mind paying at all. it was her rude ass attitude and accusations. Johnny I hope you see this and no offense towards your business, but I think you should evaluate your "part owners/managers!" Laura Even though this message is irrelevant to you, i hope you re consider what you told me and don't act or kiss ass to Johnny lying. It's sad. & if the girl who talked to me on the phone yesterday reads this I hope you're honest when they ask you did say I fall into warranty. If you lie that's on you. It's cool . But don't worry I WILL NEVER STEP INTO "your" spot lore lol Smh. Waste of my time and money! read more

This is the worst place .On three occasions they collected a deposit from me that they did not apply to the service that I recieved at my request I stated to them hold on to the deposit for future appointments because you have to have a deposit on file in order to book an appt, a few months later I call to make an appt and was told I need to give another deposit so with me needing to get my eyelashes done I agreed to give another deposit so I could have the Appt. Nevertheless this happened on three occassions this very last time I recieved a call the day before my appt and was told that my appt had been cancelled because They didnt have a deposit on file.I ask to have the owner give me a call and was told that the owner doesnt have time to call me.I will be contacting the Department of consumer affairs and filing a complaint.I understand everyone has been affected by the pandemic however we all work hard for our money and they can not continue to do this. read more

Never get cluster lashes. I remember coming here once or twice before I had individual lash extensions. My lashes looked nice when I left but they were hard and always felt like something was in my eye. I finally decided to get them removed and when they put the remover on it burned my eyes even thought I kept them closed. I had already paid for a new set and they wouldn't give me a refund! In addition to this my natural lashes were thin and short for like a month after. Never go here. Just save up and get individual lashes somewhere else. Much better quality. read more

Pretty long wait, but understandable due to being a walk in. Receptionist was pretty rude at first. Then she became a little nicer. I didn't think it was very professional for employees to be eating at the front desk. My lashes came out very pretty though. I was pleased. read more

I went to Johnny's lashes about a dozen times. Service, Lashes and girls are wonderful. BUT, my natural lashes nearly became non existent even though I took great care of my extensions and always had them professionally removed. I finally stopped getting extensions, had to wear strips for about a month and buy Latise. They're finally growing back, but aren't as full. I will NEVER get extensions again; they ruin your lashes. I recommend doing strips for special occasions. Always take your mascara off before bed and apply coconut oil with a brow brush, then a growing serum. read more

Annoying website. Don't ask for my credit card before you even tell me the price of the lashes.

This is my third time going to this location. Unfortunately when I left my left eye was very irritated. It was thought that perhaps the glue Wasn't dry on that I and so therefore once it dried my I would be fine. I woke up in the middle the night with discharge coming from my eye. Both eyes were irritated but the left one had a green discharge. I went to the store as soon as they opened very displeased as I said I wanted my money back as well as these lashes to be cleaned up a blue because I had a Christmas party to go to. I was told that they don't give refunds and she's asked me what did I really wanna do? She offered to have the manager call me. I said all I wanted was the glue that was all over my eyes lashes to be cleaned up. Mary was very nice and did this for me as I was crying during this whole period of frustration. I went to the eye doctor and indeed my eye Is infected and I was prescribed drops. I will not be back. read more

Johnny's Lashes - Eyelash Service Near Me - Riverside, California

Absolutely love the girls that work there but their system For making appointmentis terrible you cannot make an appointment with the person you like but one day a week??? They do not run it like a hair salon where if you like someone you can make an appointment when they're there it's crazy so then you end up going in and sitting and waiting an hour to get your eyelashes done not a good system it's a shame. When you work a normal job you don't always have the day that person off Looking for a new place similar to this but that has a normal reservation system read more

Was able to call the morning of and get an appointment to get my eyelashes done. Turned out it was their grand opening so it was a little hectic there. They are located right between Daniel's Jeweler and the movie theater. I got the 'Class C - Short/Medium' lashes and it was $25. Plus a primer coating +$2. I originally had an appointment with Mary, but she wasn't there so I'm not really sure who did my lashes but they turned out well. The whole process didn't take that long and I had 3 different people help me. One person put the lashes on, one person did the mascara, and the last person did the primer coating. Only reason I knew it was a different person was cause their voice changed, they never introduced themselves. I did have to get them recurled while I was there tho. Overall expereience was good. I would go back. read more

Jazmin did my eyelashes today for the first time. I got the J's short, medium, long. Gina been my go to lady forever she always done an FABULOUS job. Jazzy did an AMAZING job!! I'm totally happy with how they came out, will continue to go to her. Thank you so much girlie. read more

Johnny's Lashes - My eyelashes came out amazing! - Eyelash Service Near Me - Riverside, California

New location, same great service, attention, and atmosphere!!! Johnny also offers "weave in" lashes!!! Sealer is highly recommended for longer lasting lashes!!! read more

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I love this place. I have been coming for about 5 yrs. Mary is awesome. She is super friendly, I feel like I have known her forever. All the ladies are very good. I love my lashes. I highly recommend. Get the weave in if you want your lashes to last. read more

The worse eyelashes I ever had done!! Plus I got an eye infection and this girls wanted to charge for a removal !! Super itchi cheap eyelashes i DO NOT recomend it to anyone I have no idea why are this people still in business **** I been off work for two weeks now after coming to the place taking different antibiotics and awaiting for my opthomology app ********* read more

As always I got hooked up. No other spot has it like Johnnys. Worth the drive. Tried the weaving with regular lashes, next time getting the butterfly lashes. read more

I ignored the reviews being that this place was a lot closer to home than other lash places I checked out here on yelp. But honestly, come at your own risk. Not only did the glue burn my eyes for days, my lashes were practically gone after their "safe removal", and the service during the eyelash installation was rushed, unfriendly, and awkward. Of course there are places that charge a lot more than this place but take into account quality when you are choosing a lash place. Either that or, you are better off getting lash strips and putting them on yourself and taking them off at night. read more

They are very irritating. Pokes my eyes like all day. Some on My right eye fell off after just 4 days. Its always packed here& i dont understand why. You get what you pay for. Dont recommend this place read more

Johnny's Lashes - After 4 Days - Eyelash Service Near Me - Riverside, California

Nice people working but they don't seem to care about their customers. Quality of lashes are HORRIBLE!! I asked for natural looking and feeling lashes and she said that's what they provide, when finished I couldn't open my eyes for 30 min they were so painful, hard as a rock and thick.....VERY unnatural! Eyelashes are not suppose to Hurt and you shouldn't feel them. Worst eyelashes ever! Came next day to remove them and they even charged me to do that and no money back for such a horrible job. I DO NOT RECOMMEND!!! read more

This is the worst place ever. Very unprofessional, you book appointments they'll take you off the schedule for their favorite customers and then blame it on the system. I used them for microbladding and it was horrible horrible service. I walked out looking like Shrek. As for eyelash extensions they don't last. They fall off within a week and you have to keep going back for them to fix it. I would be very cautious about giving these guys your credit card as well. Beware of this place! read more

I came here 2 times. They do a nice job applying lashes but they're hella aggressive. They act like your own lashes aren't important to you. I've gone to other places to get lashes before and never have I had a problem with my natural lashes falling off and here I did. When they did my removal a bunch of my own fell off AND they're super aggressive with you. And aside of that, the girls who work there are super rude. read more

Why why why didnt I listen to the reviews. I had a very nice set of lashes prior to coming to Johnny's Lashes now I have NONE. when I just wanted a little enhancement the girl at the front desk was nice the girl who did my lashes acted like she didn't want to answer my questions but still did in order to get the sale I got my lashes done and I hated them I looked like a drag queen I did get compliments but I personally hated them now when it came time to take them off I came to Johnny's and had them taken off less than three weeks later because I hated them so much my real lashes are completely GONE. The saddest part is whatever glue they use even their own removal could not take all of them off I have 2 lashes still stuck on my right eye because their removal could not take them off I don't know what kind of glue they are using so I'm stuck with two long lashes and a set of absolutely no real lashes. I am so pissed I cry and look in the mirror almost everyday I hate it so much I will never ever recommend anyone going to Johnny's Lashes ever again read more

Johnny's Lashes - The lash they could not get off even with their own product!!!!! - Eyelash Service Near Me - Riverside, California

I've been going to the Riverside location since it opened and I couldn't be happier! The staff knows me by name and are always helpful and friendly! I usually get "J Butterflies" and I love them! I will NEVER go back to having plain lashes again! Also, I am extremely happy with the prices compared to other salons... And I've been to quite a few! In reading some of the other reviews, I have no idea what they are even talking about! These talented individuals have always given me what I ask for and more. Even when I don't have an appointment, they always have time for me. I love how I look when I leave there and I love getting complimented even more! read more

Johnny's Lashes - These are my "J Butterflies" - Eyelash Service Near Me - Riverside, California

My first time getting lash extensions. I was referred by a friend. The receptionist was really nice and helpful with choosing what lashes and style I wanted. Alexus was my lash stylist and did a amazing job! I got the human hair lashes. They are light weight and just what I wanted! Plan on returning. read more

I've been getting my lashes done here for well over a year. Great job every time. If you can't get a appointment they also take walk ins. Alexis and Mary and so sweet and do an amazing job! read more

This is for my fellow yelpers... I wanted to share my experience at Johnny's Lashes for your consideration. I scheduled an appointment with Maria, at 5:15 PM. I was early, and needed a fill on the ashes I had gotten elsewhere. I was advised in the front desk, that they don't work on someone else's lashes, so I would need to get a full set. Fair enough. I agreed to have my lashes removed so that I could walk out with a brand-new set. 50 minutes later, another girl was trying to take my lashes off, and Maria was still not ready for me. I had a 6:30 appointment somewhere else. As I was getting ready to leave, the receptionist informed me that I owed them $15 for the removal of my lashes. I didn't go in to have my lashes removed! When I explained to her my dissatisfaction, and that I would be posting this review when you're up, she said "that's fine". So... As promised here's my review. read more