I could tell from the start that this company was going to provide quality equipment and excellent…read moreservice. My 22-year-old home's furnace and air conditioner needed to be replaced but I was unsure both about what brand of equipment to purchase and the company that should install it. A May, 2012, YouTUbe video by Consumer Reports helped identify the brand and, after inviting four different Heating/Cooling company representatives to my home, I identified which one would likely do the best install. From reading reviews on the Internet I knew that, even if the equipment was high quality, a poor installation could ruin everything. For me, then, it was clear that I needed quality equipment that would be properly installed. SS&B provided both. Several of my neighbors had the same brand of equipment and were very satisfied with its performance. Several had also used SS&B for their heating and air conditioning needs and were very happy with their work. Unlike the other three heating/cooling company representatives, the representative from SS&B spent a long time in my home asking about my heating/air-conditioning needs, carefully measuring the size of my home and how many square feet of window faced each direction, examining my crawl space (finding numerous leaks in my venting - a problem no other company even bothered to look for) and looked in my attic to determine the condition of my cold-air returns and the approximate R (insulating) value of my home's insulation. I got quite an education as we discussed the various types and sizes of furnaces and air conditioners. I settled on the one that would be best for me and within a week my old system was removed and my new system was installed. The installation took only 8 hours and the two men sent to do the work were skilled, focused, polite and did an excellent job. I would highly recommend SS&B to anyone with heating and/or air conditioning needs.

Very satisfied with SS&B service on our Trane air conditioner. Replaced the capacitor. Prompt…read moreservice, very knowledgeable. Our technician's name: Jesse Meunier. He was so professional we decided to go with the Heating and Air Conditioning Maintenance Plan. Scheduling regular preventive maintenance is the best way to ensure peak performance. If you find a company, you can trust you better stay with a good group of people to be your friend. Susan

This is a good, truthful and respectable company. They came out in and fixed my furnace and found…read moreout that the previous HVAC company left some things loose and this is what kept my furnace from working properly. Thank you very much!!! If I have any problems in the future, I'll be contacting this company time and time again! And, they only charged a service charge. Thanks again!!

We received amazing service from Stephen with DeLong Plumbing! My husband and I had our sewers…read morebacking up beyond our ability to fix in the evening of June 30th. We called and Stephen even told us the price difference of after hours and if it was something that could wait till tomorrow it would save us money to wait till then. We really appreciated the transparency and were good paying extra to get it taken care of right then. Stephen was fast and efficient, and even gave us great tips to help prevent this from happening again. We were in excellent hands, thank you Stephen!

Technician was on time and did what was required. He did not try to upsell service I didn't need or…read morerequest. He was courteous, respectful and professional.

Tim came out and looked at my unit and quickly knew what I needed. He was honest and did not try…read moreto sell me things that I didn't need. He had the job done in a little over an hour and my AC is running cold again. I will use him again in the future for any of my heating and cooling needs.

I requested a "this day" appointment to charge the freon for a heat pump/mini-split at a house I…read moream selling in town. Due to inspection schedules I needed it to be done right away. They came at the end of their workday, and ran into issues. Unexpectedly, my base had shocking issues. They helped us try to troubleshoot, plan the best way to settle the problems they found within the time pressured frame we are in, (we will be buying a new unit at a local store) and then told my partner he was stopping the service charge, not charging me at all, since he was not going to be adding the freon as planned. (I did not even ask for any consideration). He was knowledgeable, helpful, above the planned job, and kind. I will use him when ever I need HVAC Help. a good character!

Called about a broken pipe Thursday they said they could put us on the list. Didn't expect a call…read moreback since all plumbers are backed up 2 weeks after this winter storm. They called the very next morning saying they could send out a tech because he was near us. Tech showed up 5 minutes after the call, and checked everything out crawling all over under the house. Was completely honest with us and only charged us the initial fee!! Extremely personal and honest. I highly recommend them.

We have been using A&D for 10 years to keep our now 20 year old Geothermal system running. During…read morethat time we had to have some parts replaced such as the blower motor and water circulation pumps and the old girl was starting to show her age. Last Fall I bought a new high efficiency 5 ton unit from a manufacture /supplier and Dan, Jen and the crew installed it over a two day period. Problems inherent to the unit materialized immediately but Dan worked very hard to get the unit running in heat mode well enough to get us through last winter without a hitch. This involved having to troubleshoot the unit, talk with the manufacture then return to fit parts supplied under warranty. Then the days started getting warmer again. The unit just would not cool correctly. A number of service visits and calls to the manufacture ensued until there service department at the manufacture's factory declared the TXV defective and supplied a new valve and filter which Dan had to install by brazing it into the lines after he had cut the old units out. This was a big job; the refrigerant had to be recovered, the parts installed, the system vacuumed down and then recharged. This seems to have corrected our cooling problems and we are back to having full AC after only having about 75% cooling during the worst of this summer. The labor was not covered by the manufacture and Dan covered us out of his own pocket under his company's 1 year full warranty. You just do not get this sort of service from most companies today. If you need plumbing, heating, air conditioning, heat pump including geothermal heat pump installation or service you will not find a better company or people. Thank you guys, P&D

CODY with LORENZ has helped us with a couple plumbing issues. He is a nice guy, does a great job,…read more& is very thorough. Their pricing is very reasonable.

Our 3 ton a/c unit has had problems with a leak over the past few years. I called Lorenz and talked…read moreto Mike who requested his hvac guys come out. It was determined the best course of action, (as expected), was to have it replaced, (23 year old unit). The price was fair, and The Lorenz boys did an outstanding job, were respectful, and professional. Thanks, Mike, Brian, Joe, Don, and others...great job.

Very good company. Very thorough in their inspection and at a good price that is less than…read morecompetitors.

Queen City repaired our Geo Thermal unit which had a leak. The technician, Reece, was…read moreknowledgeable and professional. The repairs were completed in a timely manner and the work was thorough. He went above and beyond to make sure our unit was repaired properly with the highest quality parts. We were very impressed with this company. Previous, we had another company out for a diagnostic, but they were dishonest, charging us ridiculous amounts of money. Queen City was reasonable and fair. I would highly recommend them to anyone in need of HVAC maintenance or repair.

Their workers caused damage to the dry wall in our home during a house call. Instead of remedying…read morethe problem, they decided to deny any responsibility.

I had a 30 year old Train AC that was still gallantly chugging along but was starting to show signs…read moreit was past time to replace it. I had three different companies in Springfield come out and provide quotes. The Jon Wayne Heating and Air quote for a new Train unit was right in line with one other companies quote for the same equipment. I am a real researcher before a big purchase kind of guy, so I pretty much knew what I needed and the brands that were going to meet those needs before I even had one guy out. All that was left was convincing me who to use. The third company tried to sell me on a unit I didn't want so was out of the running right there. I was pleased that all of the different companies were similar in prices, but Jon Wayne Heating came recommended from a friend who used to work in the business. The owner himself came out, and I didn't feel like I just had some slick salesman working me over. He listened to my questions and was able answer them immediately and took the time to go over everything in detail. They also handled any City Utilities tax breaks and Train rebates so I didn't have to worry about that. On the day of the install the guys came out on time, were thoroughly professional and had the new system up and running without any issues. Before they left I inspected everything closely myself and asked a few questions which they were happy to answer. I have a great new system installed at a more than reasonable price in my opinion but to be honest the big selling point wasn't the price, it was the professionalism of the company that won me over.