Save your money and shop elsewhere. My entire carpet install was a disaster plagued by improperly installed carpet, communication issues, unhelpful staff, and unreasonable management leading to no satisfactory resolution. You're better off buying site unseen rather than trusting Colby to assist you pick your carpet. The good news, once a carpet that doesn't match the sample you took them is installed, Danny is excellent at dodging responsibility through blaming the customer... read more

Poor quality workmanship from their subcontractors. Rushed to complete & move on to next job. estimated 7 full days & finished in 4 with sloppy finishes. Also, communication with salesman could be better. Trying to make a quick sale & miscommunication regarding sale requirements. Dinged & dented our freshly painted walls, closet areas look horrible, & the door transitions poorly and improperly installed. read more

Johnson & Sons Flooring - Door transition - Carpet Installation Near Me - Knoxville, Tennessee

they do not take care of customer - their sub contractor installers do sub standard work and they could care less - do not even try to correct their lousy work read more

I used the ine in Knoxville very professional these kids they have running the one in maryville a complete joke. They came out to give me a measurement than they text me back said something was wrong with there computer 5hrs later still haven't heard from them read more

Worst company I have ever worked with. They damaged over 16 things in my house! I had to have all the baseboards and walls touched up after they left. The salesman told me he would cover the cost of moving the furniture and then they called and said my bill was past due for moving the furniture! They dented my brand new door to the garage and said they wiuld install a new one fir me but I had to buy and bring it home! They broke my bedroom desk. They also put a hole in the laundry room wall and tried to fix it and didn't tell me! read more

Salesman in the 7 Oaks shopping center was very helpful. But the good review ends there. We ordered solid hardwood flooring to do our living room and dining room. Got it home and opened a few boxes and the first couple of pieces we pulled out were heavily damaged or warped so severely that even a quick look showed the warps very plainly. When we returned it all the same day we brought it home, they stated there would be a 20% restocking fee. On damaged and warped flooring? Not going to happen. read more

We were in need of carpet for our upstairs bedrooms. We weren't really sure of what we wanted, but we needed it to be in stock and readily installable. Johnson & Sons Flooring was recommended to us by the previous homeowner of our house. Upon entering the store, we were warmly greeted by Danny the sales manager. He intently listened to us describe our carpet desire, identified the carpet that would be best for us, and gave us a big swatch to take home to verify that the color would work perfectly before purchasing. The carpet was perfect, it was in stock, and the following week it was installed. The installers, Matteo and his assistant, Jose, were amazing. They were hardworking, efficient, and really nice guys. They did an excellent job with the installation, everything was perfect, and we are extremely HAPPY. We are so glad that we walked into Johnson & Sons Flooring! read more

Absolutely the worst experience ever!! Do not use Johnson's and Sons. It went great until they had our money. We hired them to do our flooring and backsplash. 1. After we purchased the flooring we were told there was plenty in stock and were given an install date. They called us the Thursday before install it was now back ordered. They had attempted to just place the order 2 business days before install, we have paid a month prior. It took an additional month for install after the scheduled date. 2. I picked out my backsplash signed off on it. When the installer came to install it was the wrong backsplash. There was a lot of back and forth, me being told that was the backsplash I picked out, I never even looked at that backsplash. Finally they pulled the form I signed (not the order form) and lo and behold it wasn't what I ordered. Vincent messed up the order. So now we had to wait until it was reordered another week behind. When they came the next week, they didn't have enough, another week behind. I asked how it was possible they didn't have enough. I was told by Vincent he guesstimated the average kitchen. Their cabinet person had come out and measured, why he didn't get those measurements from her. I have no idea. After the installers came the second time I didn't like how something was done and wanted it extended a little more. Told Vincent I wanted it fixed to order extra backsplash and have them correct it when they came out to install the final side. I was told ok. They never communicated with the installers so they refused to make the change. So now I either have to pay someone else to come fix it or just suck it up because Vincent said he quits and to stop communicating with him. We have been trying to get in touch with someone at the store but haven't been successful. 3. The flooring installers tried stealing my husband's tool that they asked to borrow.. why they didn't have their own tool as floor installers I have no idea. The aggravation, time I had to continue to take off work so they could come back out, and still now having to come and have someone fix it. Worst company. Use a different one. Save yourself the aggravation!! read more

*****AVOID USING JOHNSON & SONS FLOORING***** What you can expect from this company 1) Sub-contractors that rush jobs and cut corners wherever possible 2) Management that will lie directly to your face 3) Not a single returned phone call What you WON'T get from this company 1) Responsive customer service 2) Concern for leaving customers with a safety and tripping hazard after a botched install 3) Any kind of sense of urgency to remedy concerns from customers I contacted Johnson & Sons flooring in July of this year to have carpet removed and replaced with flooring (LVP) in a living room and flight of stairs. I worked with Cameron who is the manager of the Knoxville branch. The installation of both jobs was completed on July 28th by their sub-contractor, M&C Flooring Installation. I immediately had concerns about the stairs and contacted Cameron. He said he would have to call Mark, their field supervisor, to see what happened as Mark was also aware of my concerns. The following week Mark came out to re-measure the stairs so they could order more materials needed to complete the job. I was told a scheduler would call me to setup an install date. After a week of no calls, I contacted Cameron again to which he told me he spoke with Mark and that he had ordered the materials and was just waiting for it to come in. Another two weeks went by so I stopped into the Knoxville store and spoke with Cameron in person to get an update. He placed a call to Mark and their scheduling department, neither of which could provide any information. Cameron supposedly looked at the computer and confirmed materials were ordered and were "en-route". This was on August 16th. It is now September 22nd and I have not heard anything from Cameron or their scheduling department. I've called multiple times and have not received a single call back from anyone. The stairs they put in are not built to code and present a tripping hazard which I have repeatedly explained to Cameron. One third of the stairs are fine, proper tread depth of 10.5" and stair nosing that correctly cover the stair riser below. However, the remaining stairs vary in tread depth from as short as 8", some 9", and a couple 10" stairs. Most of the stairs don't have nosing and are box stairs instead of normal stairs. So not only do I have varying stair tread depths, I have stairs that don't even look the same. Traversing the stairs with such a huge variance feels extremely unsafe and difficult to navigate. My family and I have stubbed our toes more times than I can count and there have been some close calls from tripping and falling down the stairs. To add insult to injury the last time I spoke with Cameron at the store and pleading my case, when I was leaving the store his reply was "be safe on the stairs". Yes Cameron, I will try and be safe on the botched stairs you gave me. And this was just the stair install, the living room job was just as incompetent! Transitions were glued down improperly leaving huge gaps with adhesive oozing out from everywhere. There was even adhesive left all over the finished floor which I had to clean up and still trying to get removed to this day. Missing molding trim that I had to ask them to install, colored caulking that they used to cover up incorrect cuts in LVP panels that they somehow managed to spray all over the walls. This entire experience has been a nightmare from the start with no help from Cameron, or anyone else at Johnson & Sons. I plan to log complaints with the Better Business Bureau as well as the Department of Consumer Affairs. Maybe they will take this more seriously. If you're in the market for flooring, for your own sanity AND safety, avoid this company! read more

Absolute pleasure dealing with every single person at Johnson and sons flooring.... from the owner Who personally came out and measured what started out to be a bathroom and ended up being our entire house.... Who gave us individual attention and The education we needed to understand what we truly wanted to do with our floors and are beyond pleased with the outcome in every single room... Jon Shown Who helped us in the sales department finalizing our selection... an absolute pleasure to work with with a wonderful witty personality...Ash... Who always returned our calls promptly and got all of our installers lined up with perfect timing and I can't believe that this house was totally put back together within several days!!!! We love our floors and we love the opportunity and every single person who was part of making our choices perfect..... The two installers who did the carpet were amazing and the gentleman who did our kitchen floor and bathroom floor also.... to perfection we thank each and everyone of you. Bob and Janet CORSARO read more

My entire house received new flooring from Johnson & Sons. They replaced sub-flooring and screwed everything up. Worst part is that they will not fix or correct their mistakes. They don't stand behind their warranty, return phone calls, answer emails, and they say they'll get back with me and it's been a nightmare. All of my interior door frames were messed up, the flooring has gaps were there shouldn't be and they took three months to complete this job. They forgot to reconnect the plumbing in the bathroom and every room has a spot where they accidently dug into the drywall. I am currently waiting for still another person to get back with me and it's been months since they last time. read more

We went to Johnson & Sons to replace carpet in the entire main floor of our house and got a reasonable quote from the salesman. When we came back the "manager" had drawn up the contract at thirty cents per sq ft higher. He agreed to the original price when we threatened to walk out, which makes us wonder how many people get scammed with "the salesman got the price wrong" trick? After finally getting our agree-to price we scheduled delivery and installation which we were told would take two days, per the terms of the contract. On the day of installation the contractors arrived and told us it would take one day, which caused a considerable amount of inconvenience since we had not prepared the bedrooms. They were planned for the 2nd day. Johnson should've called us to advise the change in delivery, but instead left us blindsided with very little time to do a lot of work. When we replace the flooring in the downstairs (another 2000 sq ft) we'll definitely take our business to a more professional dealer who communicates better and doesn't play games with their pricing. read more

I hate to give a local business a rating like this but it is deserved. Everything went well until I paid them in advance for materials and installation. From that point they missed installation appointments (~5, seriously!) and they were nearly impossible to reach by phone. At one point I had to walk into the store to speak with someone. There is no reason for any customer to put up with service like that. read more

Very dissapointing, they clearly do not have enough staff to service the orders. We paid in full and still do not have even, well laid tile in our kitchen after 3 frustraiting months and more emails and calls than any customer should have to endure. The tile scheduler admitted he doesnt know how long each job takes and therefore double booked us in month one on initial install and then again on month 3 for repairs from rushed work. They even yanked our repair expert off our job to service another mistake. We had exposed grout, cement and sharp tiles until the next day when they sent yet another worker. Bill the install manager said he would make it right and we still have not heard back from him and do not plan to. Stay clear. read more

Johnson & Sons Flooring - Abandoned repair work from Johnson and Sons flooring... - Carpet Installation Near Me - Knoxville, Tennessee

Great sales manager in Maryville location. Nice inventory. Installation is a continuing nightmare. Taking months to have problems resolved. Poor install of carpet and can't get them back to redo, or to find correct corner round molding for the hard floors. Little to no call backs without multiple messages left. Refund on an overpayment took a couple months and many messages left. read more

I wish I'd read some of the reviews before buying from them. Customer service was good until they had my money, and then nothing. About a week and a half after I paid, they finally called to schedule the install like 5 weeks out. They left a message the night before reminding me of my install the next day and then didn't show up! I had to call and find out what was going on. Really nice guy showed up the next day, by himself, and took 6 hours and didn't finish. Finally finished the following Monday, but the work is subpar. I'm not rich, and hate spending my hard earned money this way. What a joke. Will never deal with these people again. read more

Well the carpet is fine however the installers BROKE our new bed, pictures fell off the wall and broke and they just hung them back on the wall so we wouldn't notice when they were here. Worst part is I have called and left numerous messages but never have heard back. I was planning on doing tile in all of our tiled areas with them but now with their customer service I will not. I paid extra for them to move my furniture and they broke a brand new adjustable bed frame (again didn't tell us) and then we go to use it a month later and we move the mattress off and it's so broken. I WANT A CALL BACK! read more

This was our first time having a new kitchen floor put in. We chose floating tile. The product is good quality, and I'm pleased with how it looks and feels. The installation of the flooring itself was good. But there are a few things that will keep me away from this business in future. First, the price of the floor tiles. When I first visited and talked to the sales manager, he quoted me a price on the tiles, $3.19/sf. I took a picture and wrote the price on it. He indicated there would be a sale soon, so it would be even cheaper. When I returned during the sale, he wasn't available. Another clerk told me that price of the tile *on sale* was $3.99//sf. Luckily I had the picture, so she gave it to me for $3.19, no further discount. This makes me think that they aren't honest about their pricing. Second, Mr. Johnson who took the measurements for our kitchen was dishonest about his workers. We asked who does the install, and he smiled and said they use people they trust and don't use just anyone. This was a lie. They may use *contractors* they trust, but they don't have direct contract with the workers. The workers aren't vetted. Third, a confusing about the shoe molding. When ordering, I indicated a color that the shoe molding should be stained, but it arrived at my house unstained. I talked to the installers, who said they would stain it after install. This didn't make sense. I then talked to the warehouse and they said it's usually stained after install. I said I didn't think there would be time as they were almost done, but Ash said there would be plenty of time. I thought about this further and realized this was impossible. It took me personally 3 coats plus a finish to get the new baseboards ready. Each coat had to dry for 8 hours and the finish needed 24 hours. Plus, staining wood is messy, and why would you do that on top of my new floor. So, I contacted our sales clerk, Becky. She was sympathetic and agreed that sounded like a bad idea. One of the workers came back the next day with a piece of wood that was a good match--after some more confusion and mixed messages with the contractor and the warehouse. Finally, the quality of the woodwork. I learned that I should never have a floor installer do woodwork. I paid to have them install the baseboard instead of doing it myself because mitering is hard. But they didn't miter it! They gave me several excuses and I complained about the quality. I was told the service manager would visit or contact me but he never did. The next week I did get a call from someone saying he was supposed to come clean up the floor. So he came, but all he did was, as he said, "clean up" the wood putty used to form the corner. He didn't miter it. I mentioned I expected it to be mitered and he said that the workers said it would be too hard. Too hard! Next time I'll hire a carpenter. read more

Danny was awesome to work with! He was very knowledgeable, professional and very friendly. He provided us with many great options with no pressure to buy whatsoever. The carpet I had installed looks absolutely amazing! I highly recommend Johnson and Sons flooring...their prices are very competitive and the quality is excellent! Ask for Danny! read more

uly 1, 2018 Consumers, I am writing this review out of sheer frustration. I hope, for those who read this will be discouraged from doing business with a company who damages their property and refuses to pay for the damage that they caused. On April 14, 2018, I paid Johnson and Sons flooring 1,308.00 for carpet and to install the carpet on two sets of stairs. On June 7, 2018 the installer (who spoke little to no English) showed up at 4:30 in the afternoon with two boys, one of which could not have been over 12. Never did they even mention the issue with my sheetrock. After the old carpet was removed, the installer started laying the new carpet. I did not stand over him as I was having other services rendered to my home. When he finished, I could not believe my eyes!!! Two holes were punched out of my sheet rock and the line of the stairs where the old carpet covered, was exposed; I could even feel that the padding was not laid over the nose of the stairs as well as a missing piece on the landing. Also my just painted walls were smudged terribly, even at 6 foot. So we had to clean and repaint. I called Johnsons to describe the problems and even sent pictures of the issues. The installation manager came once and then a few days later Mr. Tom Johnson came, himself, to see the problems. He agreed that the carpet not only was installed improperly, but he said that I have structural problems. I asked him why someone would even start and continue to lay the carpet under the circumstances and why do I have two holes punched in my walls??? Mr. Johnson agreed to remove and replace the carpet and fix the padding, but he is not willing to repair the holes in my walls. His suggestion was to have stair skirts installed. After four estimates, one for 1,100.00 and three between 500.00 and 550.00; I now would have invested almost 1,500.00 in one set of stairs. WE have talked on numerous occasions to no avail, which made me decide that they pick-up the carpet and reimburse me for this horrible job and fix the holes in my drywall. I also asked the carpenters who came, how many yards of carpet do my stairs require. It appears that I was sold more carpet than was needed. And agreed with us on the very poor job the installers did. As of, today, the second set of stairs that I paid for is still NOT finished, I have two holes in my walls and Mr. Johnson will not agree to repair the damage. I am so disappointed to have paid my bills with Johnson and Sons and that I have had to make all the follow up calls about my concerns. They were not pro-active dealing with the issues. I am taking out a complaint with the Better Business Bureau and plan to tell everyone that I know to avoid the frustration and getting cheated by Johnson and Sons. Shame on you Johnsons! read more

My husband and I came in to look for some wood flooring and we were so blown away by the selection they had in stock as well as the customer service and attentiveness that Becky showed us. She treated us with kindness and an eagerness to help us find exactly what we were looking for. We wouldn't use anyone else to do flooring in our home. This store is top notch! read more

I recently purchased carpet and luxury vinyl plank from Johnson & Sons. My salesman was Jon Shown. He showed me lots of different options and steered me in the right direction. All I can say is Jon provided SUPERIOR customer service!!! I would highly recommend Jon to anyone!! He knows what customer service is all about! The installation crew was also fabulous and worked their butts off. I will most definitely do business with Jon and Johnson & Sons again! read more

I am not happy with the job they did on my floor. They put tile in my hallway, bathrooms, kitchen and laundry room. It was suppose to take 3 days but it took 4 and the job looks very rushed. They did not install 1/4" round on the baseboard and the floor looks very unfinished. They told the installer that the appliances were not to be moved but when you tell them the kitchen and laundry room are being floored it would only stand to reason appliances will have to be moved. They wanted to charge me more for this service, which should have been included in the estimate. The owner did not want the laundry floor leveled out, he wanted the installer to just put the tile down and if the floor was uneven it couldn't be seen because it was in the laundry room. They did not want the installer to take off my doors and ensure they would open and close. The installers broke the flange on my toilet and I had to pay a plumber to come out and replace it. The woman who runs the install department has no people skills and would not even call to see how the floors were. She did not call to schedule the appointment I had to call in. I have called the salesman to complain and went to the store in person to show them pictures of the sloppy job and to get a refund for the master bathroom but have yet to hear from the store manager. Needless to say I am going to have to hire someone else to finish this sloppy job. I would not recommend Johnson and Sons Flooring. read more

Terrible experience. I am not sure what is going on with this business, but the customer service is definitely not what it used to be. Purchased our flooring and paid well over a month ago. Heard from them over a month ago about our install date which is supposed to be tomorrow. Just called them because I haven't heard from them in all this time. Now told they are not sure it will be tomorrow. Absolutely done using this company and will never recommend them to anyone although I have numerous times in the past. What a complete disappointment! read more

As a follow up to the post that Jamie M made.... The store had agreed to fix the issues with the flooring in the kitchen as well as refund a portion of the installation fee. The amount they promised to refund was $500.00. We received a call from the head of installation to schedule the repairs. I asked when the check would be delivered and he stated that he did not handle that. I asked him to speak to someone who did handle that and we would schedule the repair when the check was ready. He then stated that they would not pay the money until the reviews on social media had been changed or deleted. At that moment I advised him that the reviews were a truthful account of our experience and in no way would we change one word. I told him the very next call I receive from Johnson and Sons must be from the owner in order to rectify the situation. This may shock you, but the owner has not called. It is really a shame. This company had a chance to prove that buying local was the correct decision. Give us the money you promised and fix the floor. Pretty simple. I hope that all who read this will consider other options before making a purchase and installation at Johnson and Sons. read more

Wonderful company! Great staff! They designed & built a shower for us. We love it! Everyone we dealt with there was so accommodating & helpful from start to finish. They came up with a wonderful design with person details that we loved. Highly recommend this company !!! read more

this store has no communication at all!! I would never recommend this store to anyone. First time to buy here and that was a HUGE mistake. You call three times a day and ( oh they are not in yet, they are at lunch, they are at a job ) you will hear every excuse. read more

Missed several deadlines. Very poor communication. Some of the work had to be redone. Wish we had gone somewhere else. If you want customer service, go somewhere else. read more

We had our carpet replaced with hardwood flooring throughout our house and a new tile floor in the kitchen and laundry. During the selection process, Justin Tackett was very helpful and knowledgeable in allowing us to select our materials and colors. The installation crew led by Aaron Reynolds was courteous, efficient and very detail oriented. The project included hardwood on the stairs which turned out beautifully! Their entire staff is professional and friendly. We highly recommend them for any flooring needs you may have! read more

I love my shower. Excellent work. Beautiful design!! Would HIGHLY recommend this company. It is a family owned business and a pleasure to work with every member I talked to. read more

I found this store in MINT Magazine and at the time I was looking for new hard wood flooring. First the employees were very nice to us but trouble started when I received the invoice. They calculated our price from square footage + tax. That would be fine. But, from the TOTAL they calculated another additional charge they called "freight, energy surcharges, and Misc. handling fees" (they actually calculated their S&H from the subtotal and THE TAX).When I question that charge I was informed that this is and common practice and if I like the flooring that I have to pay the full price. Since I am a lady and do not buy flooring every day I trusted what they told me and paid the full price. After that I found out this is not a common practice and only this store charge for S&H for delivery to their store. I was pretty upset and the very next day I call the store about this issue. They refuse to cancel my order and were very rude to me. I will not shop nor recommend this store to anyone. read more

I have been shopping around for new carpet in my house. I went into this store and found the staff (Adam) to be pretty nice, we had him come out and measure and give us a bid. His bid was a little higher, but because we thought he was a nice guy we went ahead and agreed to let them do our carpet. They wanted the payment in full before they would even do the job (which other stores we had been to wanted 1/2 before and 1/2 after completion), but we went ahead and wrote them a check for the full amount. The next day they called and set up a day and time to come lay my carpet, not even five minutes later they called back and informed us they had forgot to figure installation into their bid and therefore we owed them $824 more. When we would not agree to that they did come back and say they would do it for only $500 more. We said that still wouldn't work and we wanted our check back (I had already stopped payment on, but they did not know that) they informed me they would tear the check in half and mail it to me. A week and a half later still no check which the owner Jared claims to have mailed back to us, so my husband goes to the store to get our check and they ask him to leave and threaten to call the cops on him if he doesn't or if he ever steps foot in their store again. So I WOULD NEVER recommend this place to anyone!!!! read more