The dealer service department writers cannot return phone calls for some reason. Wesley is especially poor at not returning calls. This was an exceptional small/medium sized dealership up until a few years ago. Forced changes by the car manufacturer to the building footprint and size of operation has messed with this once fine business. The current owner is past his prime and his two sons are better equipped to be back room employees - neither unfortunately, is owner/management material. It has been sad to watch and painful to experience the decline. read more

Johnson and Sons is an old fashioned dealership with room for only one car on the showroom floor. Like one of the dealerships you might have seen on the tv show Happy Days. The dealerships history goes back to the 1920's and is still owned by the same family. Check their old pictures of the dealership and the old cars. Being from Illinois and having a cabin in Wisconsin has made me search for a reliable shop to get vehicles serviced. This dealership is the real deal with fair pricing and trained technicians to service my Dakota that I use to tow my toys. All service so far has been done right the first time. My only minor gripe is that service is not open on Saturday so I have to plan accordingly. If your looking for good service at a fair price I would recommend giving Johnson and Sons a try. read more

I happened to have an issue with my Jeep that left me unable to drive 3 hours home. I was very thankful to the Johnson & Sons team who not only looked at my computer chip issue the same day but updated and fixed the problem! You all are the best, thank you! read more

I bought my 2019 Ram back in April/May of 2018. Growing up as a kid, I always wanted one. Well, it's been the best purchase of my life. I absolutely love the feel, the heated seats, color and of course, the price. I had one issue in March of 2018 and it took 2 months for Chrysler to fix it. Johnson and sons gave me a loaner car for the time, weekly updates and constant apologies for the issue. A sensor near the back window had water leak on it as a result of a tiny leak in the back window. When Chrysler took their sweet time sending the replacement, Johnson and sons purchased a new one for me. It took them nearly 9 months to get reimbursed by Chrysler. This is service you won't find anywhere else, a company willing to give you a loaner car (we put 3,500 miles on it), pay for a replacement part out of their own pocket, and wait to get paid for months by the warranty. We'll be purchasing our vehicles at Johnson and sons.... Whether we live here or not. read more

Great experience there. Friendly people all around. There were some snags but it wasn't on them. Surprised I got to do the test drive by myself (almost smacked a real nice 8pt buck). read more

We purchased a Jeep Compass from Randy @ Johnsons & Sons, Both time we drove it, Test & Purchase, the car was backed in against building. The first time we back it out of our garage, there was a growling sound. We took it in and it was a loose motor mount. (Interesting how car was backed in all the time, so we would not hear the sound until after it was purchased perhaps?? We have had it back 3 times since that (within 70 days) Last time in I heard Mechanic state that one of the tires had less tread. I questioned (Head?) of Service on that, he said not an issue. I went out and looked at tires and it was a very noticeable difference in the tread, He agreed. I contacted Randy (Salesman) he said he would speak to (Dewey Sales Mgr?) I kept getting run around. I called Dewey, he agreed auto should not have been sold to me that way (on at least 1 possibly 2 phone conversations and he would take care of it, Again, run around. So I called Doug Johnson (Owner?) and made an appointment, Sat down with him and stated my issues with the auto. He said we're a (4th/5th?) generation business and haven't stayed in business by screwing people, he would look into it and get it resolved. I just received a phone call from him stating he was not doing anything and his guys said the opposite things I did and Dewey told him he never made the statements I said he did. (Wow there is a surprise) So we have Randy, Dewey who are liars that work there and we have Doug Johnson who believes liars. I would not buy anything from this company, I will be putting this car up for sale to rid myself of the trash associated with it. Next time you are looking for anything, I would say stay away from Johnson n Sons on West Grand Ave in Wisconsin Rapids. Yeah 4th or 5th Generation, I would say Doug has learned the used car sales business in a classic way. I challenge Dewey to a polygraph test, anytime anywhere. He has truth issues and seems not to mind lying to me and lying to his boss to save his own a**. Once a liar, always a liar and never to be trusted by anyone. read more

Typical bait and switch sales tactics. I attempted to purchase a new Chrysler van here after receiving a post card in the mail regarding the trade in of my 2012 van. All I got was a runaround as to why my old van wasn't worth what they indicated on the post card. I went to an out of town dealer and got the deal I wanted, way better sales service, and no hassle. read more

They state that they are open until 12pm on Saturdays for oil changes. I went there at 11:30 and was turned away. Very poor customer service! read more