A local institution. Kaitlen helped us the most this year, and she was wonderful…read more They have been super communicative about our choices and everything is as perfect as it could be. It's a pretty classy place inside, and they make even a guy like me feel comfortable. Listen, they became aan adjacent part of our love story, and they did it well.

The best jewelry store I have ever bought jewelry from! Linda is the owner and she is so kind! The…read morestore is elegant but the prices are amazing! I wouldn't shop anywhere else!

This place is amazing.... they are courteous, professional, friendly, and very helpful and…read moreattentive. I have had them do many ring sizing's and repairs for me over the years and have always gotten high-quality work at reasonable and affordable prices. If you want a local family-owned business to go to that provides excellent customer service and dependable, quality workmanship then this is the place to go. I highly recommend them, I wouldn't go anywhere else!

I was looking for a single-pearl necklace to wear in memory of a dear friend. I stopped here on a…read morewhim, after visiting the cemetery. The staff were very patient, showing me every necklace they had they met my description, until I found just what I wanted. I now have a Pandora pearl collier necklace, and am very happy with it. I looked it up when I got home, and the price was more than reasonable. "Highly recommend".

I found them to be honest and trustworthy. They are professional with everyone and are very…read morecompetitive. GOOD PEOPLE !!

A return customer. staff is all friendly and helpful. They never try to sell me beyond price I am…read morelooking for. resized my ring same day while I was in town so I didn't have to drive over again which I really appreciated.

Absolutely the nicest and best experience! No presure just precession . This is a well trusted and…read moreattentive jeweler

Very knowledgeable jeweler. Great Customer Service with a smile. Repaired the prongs on my diamond…read morering and returned it to me sparkling.

I always take my jewelry to be repaired to Diamond exchange. Best in the business on repairs. We…read morehave also bought a lot of jewelry from them when Rob was there.

Trey hit it out of the park again. 2.7ct Green oval Tourmaline. He designed the setting, witch is…read morevery unique. As I have said before. I have been doing business with them for years. I wouldn't go anywhere else for jewelry for myself and my daughter in law.

I don't have to explain why this place is a joke. Just go in there and you'll see for yourself…read more They have hundreds of 1 star reviews that speak for themselves. Absolutely terrible customer service. The only person that's been friendly to me has been the check out lady. (The owners wife) I've spent over 600 dollars there in less than a month and you would think I'd get a hello or a welcome back friend when I walk in, but not only do you not get that, but the owner acts like it's a hassle to even help you. I was gonna buy a second gun from them Saturday but after how I was treated I couldn't bring myself to spend my money there...what a shame.

Horrible service from owner. The guy who runs this place is rude everytime, there are other pawn…read moreshops with much better attitude and pricing. I wouldn't recommend this pawn shop to anyone.

Greg is a good honest man . And he knows the jewelry business up and down and sideways ! He's kind…read moreand helpful to all his customers !!

I used them for appraisals for my insurance. I became nervous of the value when I started looking…read morefor the same quality of diamond for the amount he valued so I took it to another jeweler. It came back over $10k more. I couldn't have replaced the diamond for the value he quoted. I don't have any experience with them on purchasing of jewelry but I strongly warn anyone against anyone using them for appraisals.

The customer service at Albert's was outstanding. I was helped by Tonya who went out of her way to…read morehelp me get enough money to get my daughter's car out of the shop and she did it with kindness and a smile on her face! I appreciate it!

Unbelievable! Totally undeserving a business license in this persons opinion. Took nearly 20…read more minutes to even get noticed, another 10 ten to get a slow and in a very low depressing voice of a question to me, "You want help"? Duh!, yes please! What do you want? LOL, ok, yes, I want to look at these items here and get some info on them please, very slowly she walks over and almost as if she was in pain or her dog just died , said which ones you want to look at?. After each question I asked about the items , her response was as if I was causing her pain, wow. To make a long story short, I walked out, after such a totally unnecessary attitude from this unprofessional person, I turned and walked out, But not before telling that her attitude sucked, and I wouldn't do business there if they were the last pawn shop in the state, folks, believe me, there is always a better place to deal with then these folks, what a loser pawn shop, and I feel so sorry for the folks that feel the need to do business with these undeserving people, advice, find anyone else , these folks should shut down and lock the doors forever. The owner should come in and find more enthusiastic staff and a better class of people before they totally lose this biz, that's if they care. Classic example of a very bad business people that should have been out of biz long ago.

I went here to get my ring resized. When I got it back, it was extremely small and obviously the…read moreincorrect size. The staff said the young man who sized it for me did it incorrectly before they shipped it off. They shipped it back, then called me back several weeks after to say they could no longer resize it due to the type of ring it was. I pushed and said that they needed to correct their mistake. They then agreed and fixed it, but I had to wait even longer to get my ring back. When I finally picked it up, they refused to give me a discount for the inconvenience, even after I called corporate and they talked to the manager. Honestly, I was nervous to go to Zales, and this just confirms I'll go to a more reputable place that knows what they're doing in the future and properly trains their team.

The Bristol TN store is fabulous! The staff are all so friendly and knowledgeable. It's a large…read morestore with a big selection of jewelry. They had their more you buy the more you save sale recently. It's the best time to buy to get a good deal. I'd recommend checking them out soon! V-Day is coming. I picked my gift.