The office staff is incredibly friendly and Bernice was wonderful. They provide excellent care and…read morecommunication, a very welcoming atmosphere and efficient. I truly appreciate how they value my time as much as their own. Dr. Springhetti is very personable.

Such an amazing first experience! I stopped in and instantly saw a mini chalkboard "welcome" sign…read more in the lobby with my name on it, as well as the names of the other patients visiting that day. Such a sweet touch. The staff at the front desk were super friendly and I liked how they texted me the forms to fill out during the week leading up to the appointment. I therefore didn't need to arrive early, rather right at my appointment time. I had hygienist Liz and she was so friendly too. She was very informative, explaining everything she was doing and why as we went through the appointment. I had put in the form that I was potentially interested in whitening, so she shared all the information with me (you can do it at home or in office). They also had a welcome package and folder for me with a free toothbrush kit. When I left, everyone told me to say hi to my husband who'd just been in the week before. I was so surprised that they remembered his name and cared enough to bring it up. My teeth feel super clean and I feel relieved to have found a new dentist!

I was excited to use this company and was sorely disappointed in their customer service. The…read morecustomer service/patient coordinator refuses to meet people where they need to be as far as scheduling is concerned and make things difficult to navigate. I was flabbergasted at the refusal to work with me in scheduling a new patient appointment. They are in my network and it was so upsetting that I am now scheduled with an out of network office due to the willingness of the new office I chose to work with me in scheduling.

The initial visit was great. When I needed something major done, the "bed side manner" was less…read morethan desirable. There was no explanation regarding the steps to the procedure, the dental assistant forced something into my mouth without asking me to open it, and I wasn't given instructions on what to do going forward until the next visit. Please take the time with each and every patient to explain what is going on and what they can expect.

This was my first time visiting and it was a great experience. I have never left the dentist in a…read morebetter mood than when I arrived until yesterday. The receptionists were so friendly and inviting. I felt very informed during the entire exam. The hygienist and the dentist were both very thorough and I think all my previous dentists have failed me up to this point. We decided on a couple next steps and they were able to get all appointments scheduled and provided a cost breakdown on what I owe at each visit. Overall, highly recommend!

I have gone to the same dentist for 40+ years. My Dentist sold their business so I decided to make…read morea change. David Wood was recommended to me. I must say that my experience couldn't have been better, it was fun, professional & efficient, five stars.

Loved the experience, literally have no complaints. They only accept one of my insurances but at…read morethis point I don't even care. They can have all my money. I have never been excited to go to the dentist.

Awesome experience. I have never had a dentist office who gave a personal tour when you first get…read morethere! They made it extremely welcoming and Dr. O is a wonderful dentist.

They're moving to a new office soon and I am excited to see it! It's right by where they are now…read more I went to one of the chain dentists before coming here. The chain told me I needed a filling ... turns out I don't. Very nice, professional staff at this office. They advise you on what you need to do better, flossing or brushing, but not in a preachy way. The doctor reminds me a bit of a "mad scientist" but he is really nice and puts you at ease. I've not had any major dental work here yet, but I believe I can trust them to do a great job when I do.

I am new to Indianapolis and have only ever seen the same dentist my entire life. I had extreme…read moreanxiety going into my appointment and I left super excited for my next one in 6 months! The front desk staff is so nice and helpful, my hygienist Heather was absolutely amazing and personable, and Dr. Hollander was very professional and quick! 10/10 recommend them!

My dentist and his assistant were top notch. All questions…read morewere answered, the dentist made me feel at ease, even if while shooting me in the mouth with a needle.

Went in for a very painful tooth from a botched filling by another dentist. When I expressed…read moreconcern w/Dr. Brooke Adler's recommended treatment plan, and wanted to discuss it some more, Dr. Adler became frustrated and lifted my seat and took off her mask and said "it seems like you don't want to follow through with my recommended treatment". I explained that I did desperately need to be treated, because I was in a lot of pain and my insurance, which covered the cost of the treatment, was expiring that week. Then she said that there wasn't time to do any treatment that day (even though she had just told me she could treat me and I had confirmed multiple times before when setting up the appointment that there would be time). All of this happened within the span of about 5-10 minutes. I said that I had made an appointment specifically for treatment that day (and had taken the time off and moved things around for the treatment). Then Dr. Adler said she would go talk to her office manager. When Dr. Adler came back a few minutes later, she asked me to get up and follow her. I asked if I was going to be treated, and she would only answer "The office manager will explain everything." When I arrived at the manager's office, Dr. Adler quickly left me there. The office manager handed me a referral from Dr. Adler to go see another dentist. I told the office manager that I had told Dr. Adler I did want to move forward with her treatment plan, because there wasn't time to go see another dentist that week. The office manager was arrogant and rude, and refused to help me be seen before my insurance expired. I was so devastated. I had never experienced a doctor or dentist refusing to treat me, or someone acting so petty and smug about withholding treatment from me. This was all bad enough. But then 2 days later, I received a 'Cease and Desist' letter from Pure Zen's attorney stating that if I didn't remove the negative reviews I had posted on Yelp and Google following my experience, that Pure Zen and Dr. Adler would SUE ME for defamation and 'emotional distress' caused by my bad reviews. This added insult to injury, as I was the one who had actually been hurt by this whole situation. I was (and still am) the one in pain and Pure Zen are the ones who were in the wrong. If anything, I should have been suing them! But I had wasted enough stress and mental energy on them already. I responded that I knew my rights and the defamation laws and that businesses cannot win lawsuits against consumers for recounting true experiences with them online. Their attorney began to argue back and forth with me about this via email for several hours the evening before NYE, and stated that if I did not remove the reviews, then they would sue me and I would need to hire a lawyer to defend myself. They were basically trying to bully me with the threat of significant legal expenses to take down my review. When I continued to refuse, citing that my statements were true and that I would defend myself in court if necessary, Pure Zen's attorney replied that she's "looking forward" to suing me and that she may also pursue defamation charges against her law firm (Taft), though I had not mentioned her law firm anywhere online before this. This put me under tremendous stress and anxiety that negatively impacted my holiday weekend, and has continued to stress me out these last few weeks. Ordinary people should not have to worry about companies and medical practices making them go broke if they refuse to allow their right to free speech be taken away from them. It's a form of legal extortion that is wrong and something I would never expect from a medical professional. So far, I have not received any court filing notice, so hopefully this group has come to their senses and dropped their outrageous legal threat against me. It is amazing to me that they didn't just apologize, own up to their mistakes, and work with me to come up with a resolution to get me treated. That's what any good practice would have done. I just hope that no one else has to go through this.

The Dentist/owner Joyti is rude herself. First of all she's very loud and uncultured. The humble…read morehygienist does a better job.

Things took a turn for the worse. The dentist became very unprofessional and hostile towards my…read morewife and I. Became very rough and physically just mean during the sessions. I'm not sure what is going on, but this practice has gone down Hill dramatically. A dentist shouldn't be pushy and rude, we found somebody who has much better dental practices.

I made an appointment here to get a 2nd opinion on some work I needed done. I felt 100% heard and…read moreseen by the staff and dentist here. I made an appointment with Martin Dentistry because of so many great Yelp reviews. Even though it's a 35 minute drive out of the way for me, I would 100% come again for future cleanings and dental needs.

Very "memorable" experience…read more I booked my appointment months in advance and confirmed when prompted. Somehow, the appointment was changed to another date after my confirmation -- with no call, no explanation, and no notice. Impressive system. I drove nearly two hours in snowy weather and arrived on time, only to be told my appointment no longer existed that day. When I calmly showed proof and tried to explain, the staff's response was eye-rolling, visible impatience, and zero effort to help resolve an error that was not mine. I was left feeling dismissed, unwelcome, and frankly uncomfortable. I can't say why I was treated that way, but it's hard not to wonder whether appearance or background played a role when basic courtesy and professionalism disappear so quickly. When I asked for their names to document the incident, they refused and told me to leave. If accountability, communication, and respectful treatment matter to you, I'd suggest confirming things multiple times -- and maybe still prepare for surprises.

Most people don't think of a high level of customer service when you choose a dentist but that is…read moreexactly what Dr. Phillips and her team provide. My daughter (age 5) visited today and not only does she enjoy her pediatric dentist, she understands the importance of dental hygiene and is not afraid of the experience. Christina and the nurses are top notch and it is obvious they make every patient feel important. I am grateful for this amazing team and highly recommend Indianapolis Pediatric Dentistry.

This is an excellent pediatric dental practice. Everything about the place is geared towards the…read morelittle ones. There is plenty to keep them occupied. The dental hygienists and dentists are all great with the kids.