Xavier was amazing to work with very knowledgeable very helpful very informative overall solid experience. This is the reason I will be returning to this Johnstone Xavier thank you bro. read more

Mathew is wonderful to work with. I'm not a contractor and therefore they were not able to sell to me as they only sell to wholesalers. Having said that, Matthew went out of his way to refer me to a fabricator that could handle my needs. He also took the time to explain to what I would need to do to resolve my HVAC challenge. Highly appreciate Matthews information that he shared with me. read more

They very helpful for what I needed at the last minute. Thank you Eric and team. I have a project pending final inspection and they helped out big time, including a language barrier with one of my workers! read more

Shoutout to Matthew and Shaun . Wanted to buy a leak detector today and Matthew was Very informative and helpful with all products . Very nice guys ! Highly recommend these guys for all your hvac needs . read more

No customer service .poor communication Waste of time. Very disappointed and will not do any purchasing from that store read more

Erick is the most rude and unhelpful person I have met in this business. These days with so much competition a person has so many other options, why deal with a company who does not demand better customer service from their employees? read more

These guys are assholes, didn't sell me anything because I wasn't a contractor which is stupid but I get it. But what chapped my ass was that they didn't even have the decency to give me advice or the information I need. Terrible! read more

Northridge locations Manager Matt is the upmost customer service manager I have ever met and he takes pride in his shop but most of all is always trying to make sure you leave with what you want and nothing extra. Robert also is a standup service provider at the Westlake Village location and they both get 5 stars from me!!!!! I plan on working with them for a long time to come !!!!!! read more

Refused to sell to me because I wasn't a contractor. Don't bother going here.

Local food business trying to get a part for my swamp cooler. My exhaust servicer suggested me to go there to get a barring for cooler wheel, but they only sell to contractors. What a joke!!! I always shop at larry's and joe's which i picked up most stuff but they didn't have the barring size that i need it, and when he told me about johnstone, i knew exactly where it was. I walked in unaware of contractor only shop and asked for a freakin $7 part that i would pay for retail price just to fix my swamp cooler asap, but the guy refused me. Tried to explain that i am local business supporting you even in this chalenging times, he still refused. I clarified that the job is so small that i dont need to contractor to help me or simply wont take the job, but still stuborn enough to not understand. They will not strive like this since there is so much competition and new tech companies making simple and easy enough for general public to do easy tasks. I will give example of nest thermostats that i just changed, that didn't need professional contractor and very easy enough to change yourself. Not gonna sell much thermostats soon dear johnstone supply. Have a bright future. Suggestion, go do a meeting with your team and make some changes like simple items that does not need a profestional to fix it and if a owner has the time and ability to change, you should be smart enough to sale it. i bet you if i go ask for a any motor belt, they will still refuse to sell. Contact me i can teach my 20 years of food business experience to make your business smart read more

These place SUCKS, SUCKS, SUCKS!!!!!I went in on a Saturday to buy an after market ceiling fan for my bathroom. "Sure" the guy with the missing teeth and the 3rd grade education says, "I can sell you this, what contractor company are you with?" Well, I'm not a contractor so they wouldn't sell it to me, even though I offered to pay retail prices. Gee, for a store that is tied to an industry that's always the first to take a dump when the economy tanks, you sure know how to plant the seeds for your long term survival. To the geniuses who run the company, why don't you state it on your website that you ONLY sell to contractors, then we wouldn't have to waste each other's time!!!!! read more

Great AC/ refrigeration supply store. They have knowledgeable sales persons, huge inventory on site and fast order system on special parts. Prices are OK, much cheaper than Graingers. They sell to licensed contractors only! read more

I own a small management company. I sent my worker to Johnstone Supply Northridge to purchase parts on Monday, 7/13. The store manager Matthew was very kind to him when he had a technical question about one of the parts he had purchased, took time to answer questions and give advice for the installation of the part. In my opinion Matthew gave information which was helpful and beyond the call of his duty. My worker was appreciative and told me so. I would recommend that anyone who is authorized to do business in a wholesale establishment (they are not open to the public, you have to have an account or be licensed in the trades) do business with and ask for Matthew. I lived nearby for many years without realizing that being a property manager enabled me to open and account at a wholesale business that isn't open to the general public. Thank you Matthew for your courtesy and assistance this week. Denis R, Winnetka read more

They here when you need them , been customer for over 10 years don and Matt very knowledge . Emergency service is great. Almost any part you need they have in stock . I've been one happy customer for long time would recommend to any hvac contractor . read more

chris at this location was easy to talk to on the phone. johnstone supply only sells to licensed contractors with a c-20 certification. 30 days return, no restock fee, according to chris. read more

Great prices! Always have fresh good donuts! And coffee! Great customer service! They always have parts in stock and on the rare occasion that they don't, they get it next day which is great and convenient! Great place for Ac and welding parts! read more

They mess with people. I've avoided this store for 6 years. Everything is a big joke to these guys. I was near the store and I told them I needed a part match that I wasn't sure about. They handed me a part that was different. I said it doesn't look right. I went to a different supplier who simply explained that the new part is an updated version. They made me drive across town for the same part I tried to buy at Johnstone. HA HA real funny, you guys are a riot! Johnstone should have changed the management of this store years ago. read more