Correct diagnosis and cure for our beloved Yorkie. What could be more important than that?

Small building , inside the biggest hearts I've ever known ... Dr.French and staff are amazing .... Dr. French has been there for me whenever I needed them ... And this little pup of ours has been there with a lot of serious near death issues ... At her little age of 7 months old ...I can't tell you how much appreciated they are to my family and friends ...I would recommend this vet and staff to anyone who loves their pets ..I give them a five star plus nd more ... Thank you all for being there when needed ....keep up the great experiences that you do ... read more

We have been using Johnstown Animal Hospital for approximately 15 years. We've always been very happy with the care that our pets receive. Recently we have been overwhelmed with love and support they have given us after our dog was hit by a car and other dog his buddy was killed. They have shown nothing but love , kindness and compassion. Sue vet tech is AMAZING! We've always respected the practice because they have never been about money, they've been about the pets which is what's near and dear to the customers hearts. Highly recommend Dr. French and her practice. read more

Johnstown Animal Clinic - Rex - Veterinarians Near Me - Johnstown, New York

Dr. French has been taking care of our many animals for years. We have been to others in the area when she has been closed and NO ONE compares! She knows what she's doing. read more

Two of my dogs got into a tussle and my tiny one had her eye pop out (omg it was horrifying). We rushed to an emergency vet who recommended taking the eye out immediately as all the nerves etc were ripped apart. Well we could not afford their price so they *fixed her up* temporarily for us and said to see our vet (with a price tag of over $550.00). Since we are relatively new to the area we had not found a vet but I went searching and found Johnstown Animal Clinic who said they were flexible in payments (bless them). I read the not so nice review on here and two good ones and thought I would see for myself. I called and they told us to wait one day so the Vet could see if some healing would take place. The staff were amazing they remembered who we were from my phone call (wow!!). The vet looked her over carefully and said she has eye movement (hmm with everything disconnected?!?!?) I looked closely myself and it was true. She recommended waiting a week to see if more healing occurs rather than to rush to remove her eye. She said she may not have sight in the eye but if it can be saved it is worth trying. We just had the price of an office visit, (amazing!!) and feeling like there is some hope!! The fact that she did not opt for the easy (and expensive) way out (by just removing the eye) but rather wanted to do what is in the best interest of our dog (and us). Dr. French was beyond sweet!! She is awesome and wonderful and I would highly recommend her to anyone!!! read more

On June 28th I called this place asking to speak to the "Vet" Dr. French because my dog has gunky eyes and was suddenly unable to see. Most people I talked to said it was allergies but I wanted a "professional" opinion from the "Vet" I have had my animals with for over a decade. You would think a decade long relationship would deserve a call back in an instance like this right? I mean over that period of time we have spent $1000's of dollars on our animals there so that is the least they could do right??? WRONG!!!! I was told that she doesn't do that and that we need to make an appointment for my dog to be seen. I said well I really don't want to spend a lot of money to tell me my dog has allergies so if I could just talk to her to ask her couple of questions that would be great. They refused so I was rightfully very upset. I felt betrayed because of the loyalty we have been to this place. So I told the lady I was switching to another vet and that I will need my animals records. Without even a hesitation she said ok and that will be 25 cents a copy. I said start them I will be down immediately. She said no I will wait until you get here. So now you can imagine how po'ed I am considering they did not even try to keep me as a customer. So I get on a website and write a review of my experience and said to avoid this place at all costs. What do I care right, I am getting a new vet? Well come to find out alot of vets are full and only have openings a certain time of year. Now I am screwed and my dog is clearly not doing well. So I swallowed my pride and brought her to Johnstown Animal Clinic. It was a quick visit and they wanted to keep her for 3-4 days. They said the bill was going to be around $530. I mentioned I did not have that right now now and is there a payment plan. They said yes we can take post dated checks for up to 10 weeks in a row. I paid $100 at that time and agreed to the payment plan. Now this is the first time I have left there without paying the bill in full. Wait till you hear what happen next... Now mind you the reason I brought her down was because of her eyes and she was not eating. I get a call later the same day and they said she has what is equivalent to humans having an intestinal flu and that the dehydration would cause her eyes to gunk up because they were unable to produce tears. Made sense to me but what do I know. So my wife called the next day (Saturday) and they said she still has not eaten but they would call her back later. My wife is still waiting for that call. I go in Monday morning before I go to work to see my dog and one of the assistants comes in and says to me, now get this, your dog can not see. I said yeah that is why I brought her here on Friday. So she looks through the records and says oh yeah right here it is the very first line. So I go to work and my wife calls them in the meantime. They want to talk to someone at 4pm about my dog and will not tell her anything over the phone. Doesn't sound good right? Well I go there at 4pm and I meet another Vet who I thought was much more knowledgeable and personable than Dr.French. The name slips my mind. She informed me that my dog has Glaucoma and the pressure is severe. Anyways she gives me pills and eye drops and said to come back on Friday. My wife brings her on Friday and my wife says they basically did nothing and told her nothing. Dr. French looked at her eyes and said to come back in a week. Cha Ching!!! $81 fee for little to no info. So here is where it gets good. I bring my dog in today for the second checkup. Talking with the assistant she mentions that the pressure in my dogs eyes are still severe. So I was thinking to myself why didn't my wife tell me that? Talking with my wife she didn't tell me because they did not do it. In case you are wondering they numb the eyes with drops and check for pressure and my wife insists they did no such thing. So either the vet was lying or there is sever lack of communication on their part and apparently looking back at my story it is not the first time. So I wait in the room for the Dr. French. She comes in and throws this piece of paper at me (it's my bad review online) and says you need to leave and find yourself another place to bring your animals. I asked her if I could explain and that I would retract my complaint if she listened. She said she did not care and if I did not leave she would call the police. Can you believe this?????? I said fine but I would like my animals records and she said sure 25 cents a copy and I said OK. She then says that she has 10 days to give them to me and to come back in 10 days to get them. Now mind you this is a doctor of animal medicine that refused to care for a distraught dog because of a review on a website. The maturity level of a 13 year old spoiled brat is not the way to communicate with irate customers. Talking and listening is the best way. Unbelievable!!!!!! read more

This may be a long review, but please read it for the sake of your pets. From what I saw in a single visit to their vet, I found that they're not only just in it for the money, but they think they have a say in others personal business as well. This review explains how. A while ago, I had a very sick dog who's liver was quickly failing. She could not move or bark, only whine in pain. My mother and I decided it was time to let her pass on, so we scheduled an appointment and carpooled with our neighbor who needed to take in her cat for shots as well. After a small drive, we arrive at the clinic, and walk in. To my left, I see a cat laying in a cage that was up for adoption. This cat's cage was more filthy than you could imagine. She was sleeping on a blanket that had dried food as well as feces stains all over it. Curious about the cat, I asked if it was up for adoption and was told that I would have to speak with the vet about it once my appointment came around. When it came time to pay before our appointment, my mother found that she had forgotten her checkbook, so she told my neighbor and I that she was going to have me wait there with our dog while she went home after the neighbor's appointment, and come back with her checkbook in our car. Our neighbor instead decided to pay for us. (You'll see how that comes into play later.) And so we have our appointment and our sick, immobile dog is roughly treated like a piece of clothing being tossed about onto the table by the male vet (I forget his name but here's a desc; Tall, a little face stubble, bald, quite rough with animals, and very uncaring to say the least.) like he just wanted to get it done and over with. After we're done lamenting over our poor pup, I decide to ask about the cat out in the lobby. I'm told by the male vet that she's up for free adoption and that she needs daily care with expressing her bowels. This is no problem to me, so I ask to see her and am told to come back at eleven o'clock that day, so we do. After a small, private bond session with the cat, we find that the cat can barely walk, and when it does, it can't do so for long. Later on, we're taken out of the room with the cat by the male vet described earlier. While my mother fills adoption applications for the cat, I watch the male vet as he tosses the cat onto the floor (Yes, he tossed the deformed cat that could barely walk onto the hard floor.), gets her cage ready, drags her across the floor as he tries to scoop her from under the chair after an attempt to get away from him, and again, tosses her into the cage. It was very VERY evident that he did not care about anyone's pets, only his paycheck. After that, we leave. After my mother picks up our dogs ashes, I find out that our neighbor decided to call the clinic, and have our dogs remains delayed and held from us until she receives payment back from my mother. (She was told IN ADVANCED that we would not be able to pay her back in full right away, and she agreed anyways.) instead, since we already had the ashes, the woman at the clinic told my neighbor that she should take us to court for her money, and that they were red flagging us from the clinic for "causing a ruckus" (forgetting our checkbook). Meaning we may never bring one of our pets in again. I would like to also say, that while my mother was receiving the ashes, she witnessed the same male vet handing a VERY beaten up lab to it's owner who was obviously abusing it as he yanked the dog's leash as hard as he could, causing the dog to stumble in front of the vet. I hope this review is seen and taken into account by many as to how the clinic treats pets and customers. These people are NOT in it for the good of the pets. Only for the amount of their paychecks. read more