I honestly can't believe how heartless River Road Animal Hospital turned out to be. I've been…read morebringing my dog here as a patient, but after today, I will never return. I arrived 30 minutes before they even opened because my dog was experiencing severe anal bleeding -- an emergency by any reasonable standard. There were no other cars or clients waiting, and yet I was told they wouldn't see her without an appointment and the soonest available time was over two hours later. It's absolutely heartbreaking and frustrating to know that a veterinary office, where compassion and urgency should come first, refused to even evaluate a bleeding dog simply because of scheduling convenience. There was no effort to triage, no concern, no basic decency to at least check if she was in critical condition. If this is how they treat established patients in distress, I can only imagine what kind of care (or lack thereof) others might receive. Do better, River Road Animal Hospital -- pets deserve compassion, not cold policy.

They're great with the animals but absolutely terrible with the owners...rude and obnoxious (front…read morestaff and techs) vets are outstanding...the office manager loves to be a dictator and toss in ridiculous and uncalled for policies...if you are going to add policies, post them on your website. If you dont follow their added policies-be prepared to get kicked out of the practice. I gave them nearly 13 years of my life and tons upon tons of money. Once they kick you out...dont expect to get added medications until you find a new vet...they will allow your animals to suffer!

Tina did such an amazing job with my two pups! They came home looking and smelling great, and the…read morebandanas she gave them were such a cute touch. We even got adorable pictures of them after they were finished, and they each came home with little goodie bags too! Thank you so much for taking such great care of my boys! They will definitely be back!

brought my dog to Tina a few times to which I thought was OK grooming. price point was good I…read moredidn't like that she used the same loofah to wash the dog each time I was there so I'm not sure if she cleans the tools that she uses because there's always hair around from other dogs. Also forgetting to use the dental brush to brush his teeth, even though I paid for it? I was polite and did not say anything. I overlooked it because she seemed nice. I started noticing I could not get an appointment. My calls would get rejected text messages would say: read: but never no response. I called her off of my husband's phone she answered right away and I said maybe it's my phone. Are you not getting my text messages? to which she lied and said oh no I didn't. I found that weird, but I gave it the benefit of the doubt and said that's OK. I would like to have my dog groomed. I have a golden doodle puppy. He is not feisty nor aggressive. Never had any complaint from her for a few times I brought him in, but for some reason, she is not letting me know why she is ignoring my calls and not responding to my text messages. I referred my friend to her and she accepted her appointment right away within minutes. something is very wrong and weird here, she also told me she had to do multiple surgeries and she will be out of work for months. to which I said I hope you are well and you recover just let me know when you are up and running. so I figured she was going through her own situation, but now I'm thinking was she making up lies? just to not take the appointment ? that is very unprofessional and disrespectful. If you dont want to groom my dog anymore for some odd reason that would've been OK. just let me know what was wrong or give me a reason as to why do you not want to take my dog for grooming? I paid exactly what Tina would request plus tip. everytime is that how you treat your so-called clients? she works out of her basement in her home. Again, I don't know what went wrong but that's not how you treat people. I have attached two pictures with text messages which clearly shows she reads my messages as soon as I send it, but it's just not interested to respond. We never did anything wrong to Tina or her business so I'm not sure what happened here but I am very disappointed.

Jean is very personable with us and our dog. She has a great personality, and lots of knowledge…read morewhen talking about our pets. Jean groomed our chihuahua and will be taking care of our lhasapoo next. Jean was able to get our dog scheduled on short notice, and have our dog out within a couple hours. The country drive out to her business was very scenic this time of the year. I'll certainly recommend her to people I know in the area !! Thanks Jean !!

I've been taking my four dogs to Jean for over six years. Not only does she do an amazing job but…read moreshe is very kind and treats my dogs as if they were her own. I have been to other groomers in the past and their service and skill just do not compare to what Jean can offer. Not to mention my dogs smell amazing and they even get a scarf! Book your appointment with Jean. Your pets will thank you for it!

Daisey's Doggie Retreat is fantastic! I highly recommend boarding your dog here. We have a 13…read moreyear old cockapoo who we consider to be our furry child. We are extremely particular when it comes to anything with our Chino. He was well cared for and we were made to feel beyond comfortable leaving our Chino for a week. We received multiple video updates that my family and I enjoyed viewing while we were away. I would recommend Daisy's to anyone who wants a place that makes your canine feel like he or she is at home.

We boarded our 5 month old 70 lb Cane Corso puppy at Mossy Creek. They did a great job taking care…read moreof him while we went to Cooperstown BBHOF. He spent one night at their facility and was happy and playful when we picked him up in the morning. I would use their services again! Thank you for making our vacation a little easier!

Great Animal hospital from my experience…read more I only went there for a check up for my cat but it seemed like a nice facility. Plenty of parking, nice reception area, large exam room. The vet took her time with me and I did not feel rushed at all. I was surprised that I had to ask her to take the cat's temperature but other than that I was very happy with the experience.

For context, I have been with this practice for 15 years and last Friday, they acted like they had…read moreno idea who I was, which was really odd as I am there monthly to get my other cat a over $100 arthritis shot. Not only was my older cat misdiagnosed (after bloodwork and xrays and idk what, I got a nearly $900 bill) and I was told that my cat seemed to have a mass and that if it was a mass it was probably cancer. I was advised to have an ultrasound and had to wait a week to find out if the cat would die. At the appointed time I presented, and there was a weird vibe in there as there was some sort of emergency. They should have just cancelled appts. I was told I would have to wait aobut 30 minutes. No big deal. I understood there was an animal back there who needed their help. So I wait in the cat section which is kind of a joke as the cat and dog area are separated by a half wall. There were two dogs that were completely out of control, barking and growling with owners not making the least effort to calm them or take them outside so my cat didn't have to be even more stressed. I couldn't put my little guy, who I thought was dying, through 30 minutes of that he was cowering and shaking and was already stressed. So I waited outside where they had benches for that purpose and it was a gorgeous day. The first dog was taken into a room so I went back inside. Next dog comes in and he is even worse and owner could not have been less engaged and on her phone. No attempt to comfort or help her stressed animal. Now if your kid was having a tantrum, you'd take them away from people and help the calm down. So as I exited, I said to her in a low, calm voice "you really should be the one going outside. Not me." I reach the 2nd door of the vestibule and this woman runs out and starts SCREAMING at me. She was on my heels. I turned around and she was inches from my face pointing her findger in my face. Told her to get that finger out of my face and back off. She then bent over to put her face near the carrier and scream "I hope you die." That pushed me over the edge and I did call her a pejorative term. She began screeming "hit me! hit me!" Despite wanting to, I did not because I am an adult. Then two receptionists came out and yelled at me! Saying I should have just kept walking out. So I walked out and waited on the bench. She spoke with the woman inside for a few minutes and then she left with her dog. I was taken to a room with my cat. I was shaking and discussed what had happened with that woman with the tech who was very kind. She said the ultrasound would take 90 minutes and they were dealing with an emergency, so he probably would not be done until 3. I hated leaving him there but went to run some errands (only noon and I live 25 minutes away.) Not 5 minutes later I was called and told that I had not signed the consent form. I replied I had not been asked to and gave verbal consent over the phone. I will acknowledge that I was edgy when she told me I was consenting to hospitalization which has a fee. I replied that he was waiting as they were behind and that it felt like I was being robbed blind having spent $900 there the week before. An hour later I received a call from the reception supervisor that I was being released from the practice due to the altercation with another customer. I was astounded. I attempted to explain that I was accosted. I was told it was not my place to say anything. Then she said i was also rude to the person who called me and I never gave consent. I asked if I could speak to one of the doctors who owned the clinica and she said no. Then she told me they would not treat my cat as a result and that I should come get him. I was flabbergasted. I returned to get my cat and spoke to the supervisor who I had never seen before and would not let me speak to anyone else. I was not yelling. I was actually crying and begging her to let my cat have the ultrasound and not take it out on a animal. Nope. I was handed a list of 4 practice that did the ultrasound and was sent with my cat on my way. They have signs all over the place saying if you use abusive language, inappropriately touch staff or make sexual comments you would be removed from the practice. I didn't do any of those things. I saw one of the doctors in the lot and tried to talk to him. JHe had taken care of my cat for year. He would not even look at me and said he would have to find out what was going on later when he was out of surgery, I found Capital District Veternarian Referal Hosptial in Latham. They were great. The vet said there was no mass and she believed that it was a layer of fat pressing on a large ligament. She also diagnosed him with stage 2 kidney disease, which the inexperienced vet said was early kidney disease. Somehow he just developed it over night as he was there and got blood work twice in the the previous month. So he was misdiagnosed and I and my family spent a week mouring that our cat was dying.

Everything went well. I bring my dog just one day a week, sometimes two. He is very anxious and…read morehas abandonment issues, possibly as he is a rescue. He acclimated to the Happy Tails program after about 5 weeks and now looks forward to going every time he is dropped off. I'm pleased with his care and the cleanliness of this facility.

Lea is amazing with both of our dogs, including our high maintenance sheep dog who is terrified of…read morebeing brushed. Our sheepdog even runs into her house when we arrive, unlike every other groomer where he cried when going in. I feel totally comfortable leaving my dogs with Lea and I'm thrilled we were lucky enough to find her. She's amazing and our dogs love her. Highly recommend.