Awesome staff and amazing quality items. The value, variety is great. I truly enjoy this place.

Great Accessories store. Large collection and sections of shoe beauty purses and more

Serious Concern About Rude and Unprofessional Employee - Kay To whom it may concern, I've been a loyal wholesale customer of your store for a long time. I own two shops and frequently shop here to restock our supplies. I've always appreciated the variety your store offers and had every intention of continuing to buy from you -- even as we expand into other states. However, after what happened today, I'm extremely disappointed and feel the need to share my experience. Today may be my last visit because of the unacceptable behavior from one of your employees named Kay -- a Korean woman, likely in her 40s or 50s, with shoulder-length hair. Her attitude was cold, unhelpful, and disrespectful from the moment I asked a simple question. While she was doing inventory, I politely asked if there was a sample for an eyeliner product. Her response was a short, blunt "No." That was it -- no explanation, no effort to assist me further. Then, I noticed a small bag containing three eyeliner pens and gently looked to see if they were sharpenable so I could better explain them to my clients. Without even looking at me, Kay said, "Don't open if you don't buy." I hadn't even opened anything -- I simply looked -- and still, I respectfully placed the item back exactly where it belonged. While I was discussing it with my husband, she spoke out from the other side saying, "We only sell wholesale, not retail," as if that justified her attitude. I explained I am a wholesale customer and that I only asked about a sample -- something any business owner would do before buying in bulk. Instead of trying to help, she continued to speak at me with a rude tone, acting as if I wasn't welcome. I finally asked to speak to a manager, and her response was to point and say, "There -- that's the manager," in a dismissive way. This confirmed she is not the manager, but even standing near the manager, she made no effort to act professionally or respectfully. I want to be clear: I've always had good experiences here -- except with Kay. Her behavior today made me feel unwelcome and disrespected as a loyal business customer. I hope you take this feedback seriously. Employees like her can damage a business's reputation and push away long-term clients. read more

Great customer service and awesome prices! It's like going into a jewelry and accessory candy shop!!! They have everything from jewelry, skin care, body shapers, eyelashes, nail polish, kimonos, hats, belts, scarfs, purses - everything!! Good quality! Restarting my business after almost five years. I'm excited and glad I reconnected with Joia read more

Came here for the first time ever and it definitely won't be my last! The level of customer service from the moment I walked in the door til the moment I completed my purchase and left was 5 star worthy! I've never shopped in the downtown wholesale district so I didn't really know what to expect. I read so many reviews of other customers saying certain places had horrible customer service and how the shop owners treated them I was a bit cautious even going near any of the stores. I called ahead of time to make sure Joia had the products I was looking for, after being transferred around 3 different times to various departments I finally got in contact with a gentleman named Emmanuel. He was able to confirm they had the items I was looking for and gave me a quick rundown of what to do when I got there. When my son and I arrived the gentleman at the front desk was already told I would be arriving and he was happy to set up a Joia account for me. All that was required was my ID and sellers permit (which I happened to have a copy on my cellphone). With all this COVID-19 stuff going on he did take my temperature as pre-caution as I see was protocol with all customers walking in. He was friendly and made casual small talk while he worked on jotting down my info into their system. Once he printed out my Joia membership card he was kind enough to let me know how they operate at the store. Basic information like where different departments were located, minimum purchase quantity etc. He also let me know he'd notify Emmanuel that I arrived. So my son and I walked towards the department he advised would have the items I was there to purchase. Within a few minutes a man came up next to me, at first I assumed he was another customer but after a minute or so he asked if I was looking for a specific product. Of course I let him know what I wanted and he introduced himself as Emmanuel. Let me tell you, he provided EXCELLENT customer service! Not only did he show me where the products were and pricing but he offered to count all of them for me to make sure I had the right amount. He pulled out a shopping cart with baskets and put each item in their own location before guiding me over to where the registers were and explaining to me how to check out. The man at the register was kind enough to package up my items in a big box for me. He also offered to bag it but I figured with the weight of the item it would be best in a box and easier to carry. He also taped it shut so nothing would fall out and padded the box with bubble mailers. I was surprised when he offered to carry it out for me, mentioning that it was heavy, but ultimately I did decide to carry it myself since I didn't park too far. Great service though! The whole experience was great and I'm glad I decided to give Joia my business. The process was fairly simple. Just like shopping at a regular store only Joia has a HUGE amount of inventory. You are required to have a membership (which is free) and a sellers permit to shop at their store. Both of which I had. Also note that if paying via debit or credit card there is a 2% fee so if you'd like to bypass that remember to bring cash! Also note that they have TWO locations very close together. Initially I went to Joia on Crocker st but the man there told me Emmanuel was on the Joia location a block over. I ended up driving there even though it was only on the street directly behind Crocker because I knew I'd be carrying a box of heavy items. It is only street parking so you might have a bit of a walk if everything is taken. There are also alot of people around so be aware of your surroundings at all times but the people that work at Joia are super friendly and very helpful if you need anything or have questions, as I learned with my visit today. I'll definitely be back! Thank you to Emmanuel and everyone working at Joia for giving me such a great experience this afternoon! You are greatly appreciated! read more

Just to confirm this review is for the 1025 Stanford location, I know there's the 1020 Crocker location which is a block or two down and when I passed by it seemed close so I didn't even try to enter. Before going I had read all the reviews on Yelp. And as seeing how negative they were I still didn't understand why on tik tok had a lot of small boutique business owners always posting this place. So I decided to go and see for myself. I fell in love. I registered as soon as I walked in, showed my sellers permit and within 5 minutes or so I was already browsing around. They have three floors I only went to the main level and the third where the bags and hats were. They have shoes, earrings, necklaces, rings any type of accessories, nose piercings, little packs of hand sanitizer ANYTHING you can think of they have available. Customer service was amazing, I wasn't stalked as previous reviews say. But I did have a couple of people ask if I needed help and once I said I was just browsing they'd accept it and move along. And when I did have questions there was always someone around to help. There is a minimum, first time you have to spend $150 and anytime after that it's $100. They have a parking structure and I think the first two or three hours are free with validation. I'm not to sure how much it is after. I believe you could also shop here as a regular customer but you don't receive the same pricing as business owner. read more

Joia Accessories - Accessories Near Me - Los Angeles, California

-10 stars please. Wow. This is how I described my experience here. I walked in and started looking around. Every corner someone is watching me or walking "pass" me. It's like they're afraid I'm going to steal something. I did not feel comfortable shopping here. I felt discriminated and kind of racial profiled. As I was about to pay at the register, for a necklace and some hair clips, I was told I can't make the purchase unless I buy in bulks or have a business license...? Okay........? Then don't be open to the public. Or say it or have a sign at the door- rather than waste people's time allowing them to walk around your store to yet feel discriminated and uncomfortable and denied business because you're not meeting up to their standards of "buying in bulk" or a business owner. read more

If I could leave zero starts I would , this place is disrespectful. Do not shop here . Gave her my license telling me I can't shop because it's not retail when it is. To me it's being racist . I heard such good things about this place but my experience was horrible . They aren't the first or last people to sell accessories. Find somewhere better . read more

I think this is the largest wholesale accessories market place that has unbeatable prices and selections. read more

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i shop here because its the easiest and fastest especially with parking but i think today might be my last day. i rather go to cosmetics & more down the street and struggle with parking than to give my business again. staff is nice and very helpful. owner is very inconsiderate of their customers and would rather lose a customer over something so small. i shop maybe once a month so i dont think the owner would care if i shop or not which it shouldn't be that way. this was the third time i asked for a specific acrylic display of a product i have consistently asked for and didnt have in stock. last time i was here they told me i can just ask for it since im buying a few of each shade, i came back and asked, they asked the owner (male) and he said i must purchase 6 of each item (which i did previously) told him i already had them, didnt believe me and proceeds to ask for my card for proof. unfortunately the invoices pulled up only showed that i purchased them but not the quantity. i said i can show you that i have them he said it doesn't matter you could have bought them somewhere else which now iam read more

its so cool to get a lot at a good price. and only for sellers resale. Enjoy my shopping day with my bestie Stara Corney. read more

Joia Accessories - Accessories Near Me - Los Angeles, California

I been shopping here for our business for 5 years and for the first time today I see the prices are way over high for being wholesale , the t.j Maxx and Ross stores have better prices retail on their jewelry than joia in wholesale !! All I know is that they are making it difficult for me to go back if I'm gonna be paying 13$ for regular fashion earrings . read more

I absolutely LOVE this store! I just discovered this store while I was down in the fashion district. I cant believe their awesome wholesale prices! I just recently lauched my online store and man oh man was I grateful to come across this gem. I was able to fully stock up inventory in my online store for my accessory and handbags section. The staff was super friendly and very well knowledged on their products. I'm excited to come back next month! read more

I love this place! A friend recommended this place and so we came. I was not aware of such a huge selection of accessories they carried. I wasn't expecting 3 stories of amaziness! 1st floor consisted of jewelry, belts, make up, etc. 2nd floor were bags, and 3rd floor is were bulk merchandise is located. If you own a business dealing with fashion or are looking for gifts this is the place to be! The prices are what makes this store great! It is priced below retail and the quality is good not great. Remember you get what you pay for. Double check your items for any damages because so much people shop here they could easily have accidentally damaged an item and placed it back without telling staff. This place can get busy and crowded. The staff here are awesome! They were so helpful and attentive. They assisted when needed and was ready to answer any questions I had! Bravo to the staff! I will definitely always make this a stop whenever I'm in the downtown LA fashion area! read more

Joia Accessories - View from 2nd floor - Accessories Near Me - Los Angeles, California

I've been to Joia twice within the last two weeks and can confirm that they follow BLACK people around the store as if we're going to steal. Literally breathing down my neck and following my daughter and I everywhere we turned. Terrible experience and don't think I'll be back. The customer service sucks!!!! read more

Just like everyone else said, they follow you around! But they didn't follow the white girl next to me. Hmmmm I wonder why lol.... anyways I'm like since you wanna follow me I started making her my "assistant " lol like "can you show me all the cross jewelry you have" oh I don't like that one, can you find something else" she eventually disappeared lol and guess what I went and found her again and had her help me since she wanna follow me so bad lol read more

Great place for inventory but being constantly followed by an employee especially when I have my child with me made me very uncomfortable. I legit had to say "can you not follow me especially when I have my child with me" *she started to ask why were they following us a lot* Also purse department was almost impossible to get a order made because "nobody wanted to come in on a Saturday" Also one person told me I had to go put the purse back cause she didn't know where I found it? This is your job... you should be able to find the proper department since you work here. Willing to give this place another shot.. let's see my second time visiting the store read more

I truly enjoyed my experience at this awesome place! All of the workers were extremely helpful and friendly. I am looking forward to returning soon to buy more inventory for my business. Thank you Joia! read more

Such a good variety of items but there customer service is sooo bad! First of all when you are shopping you feel followed by the employees. They will actually stare at you while you are choosing your merchandise, it's the weirdest feeling! I really don't how people would be able to still big packages. Second there store hours are so inconsistent! It's upsetting as a business owner. There website has some hours, the actual store has posted hours and they don't follow them. I drove several hours today for them to tell me that they closed early for lack of sales! What!!! I really need to find another reliable wholesale provider. read more

Perfect spot for wholesale jewelry, sunglasses, handbags and MORE! This place is HUGE and has pretty much every fashion accessory you can imagine. Scarves, hats, belts... All staff we have worked with are incredibly helpful. Must have resale license. read more

Great place too shop and great prices So much stuff too choose from. Two floors in Loa Angeles

Went in to look for things for my families bussiness. They were immediatly skeptical that we could spend a mere $300 minimum as if it were some expensive high fashion establishment. Three of their workers proceeded to stalk us up and down the aisles while we shopped presuming, incorrectly of course, that we would even want to steal their cheaply made products. Overall unfriendly and menacing vibe from the racist staff. Much of the cosmetics also have labels warning that they have cancer causing chemicals within. read more

I've been here twice and both times I've had excellent service. The same woman in handbags helped me both times and I walk the entire department before I buy. I was approached 3 times to see if I needed help. She was fabulous in pointing out best sellers also. I only selected a few items downstairs and the salesman was quick and efficient. When I approached the customer service counter she, Nina? Was about to make a phone call and she hung up in order to assist me quickly. I thought Everyone was awesome because they were slammin busy! Love the prices and selection. Thank you Joia team!! read more

I was able to visit here on my last trip to LA. Holy overwhelming. This place has it all, Handbags, jewelry, makeup, belts, You name it, they probably have it. I got some good stuff but it is not super great quality. I had good service when I went in. I would for sure come back here again to stock up on stuff. read more

I usually have shopped here, and have spent under 100 dollars at times, and spent over 100 as well I've never in my life had an issue until the other day the employee who takes his job very serious with an angry face didn't even say would you like to add more to your bag since the minimum is 100 all he said is I can't sell you this and immediately sent me to the manager and of course she said yeah sorry I can't sell to you clearly they just care about there money. Also if you want to be followed around go here. read more

The rating is a 0 for me. I had no issues with ordering online but then I was followed around the store. I worked retail for five years and know that people with big bags seem suspect. I had a tiny purse, so my black skin was enough for her to think I would steal, so she followed me and stood at the beginning of the aisle with her hands on her hip just watching! It's 2020 respect people and let the stereotypes go, I didn't mind spending the money online for the flimsy sunglasses so I had no issue spending money in store for the jewelry. read more

HORRIBLE Experience!!!!!! They followed me around the store the whole time I was there and continuously walked the aisle I was in. After about 20 minutes of this, some lady came over and asked my to put my bag at the counter. They were extremely rude from the time I walked in! The men at the counter who register your account had an attitude as if he didn't want to assist me. I still wanted to give it a chance, thinking cultural differences (maybe). I really wanted to like this place. They did have a lot of inventory, I didn't get a chance to really look around. But I left my cart with the items in it, and won't be returning. read more

Well I just went on my first visit to this location on Tuesday and I have to say I was alittle overwhelmed with all of the items that they have. However, I love most of the items from jewelry to sunglasses to make-up and more. They have very good quality. I am giving your store a 3 star rating because as a business owner service is key. I was in line and been waiting for 10 mins then the cashier decides they want to go to lunch and closes the line. I was told to go to another register.. smh. Instead of letting me know ahead of time, I will be closing soon and to direct me to another register for assistance. I was little taken back and I thought it was rude I think they need take a moment to get back to the basics of customer service, I think things and the checking out process will run a little smoothly. Other than that great prices and good quality of goods read more

The staff can be very rude but the products and prices are great. price minimum is annoying and it's annoying how online and in-store are separate but besides that it's great and you can find so much here!! read more

I wouldn't waste your time here. The owners/managers are very rude and think that everyone is just there to steal. I walked in for the first time ever today ready to spend money and I had one of the baskets they put in the front to shop with. So you have to spend at least $100 and so far I only had a box of sunglasses and went up to look at the handbags. I was up there for a good amount of time looking and then suddenly "Jessie" comes up to me and boyfriend and says I have to put my basket up at the front while I shop.... Umm ok?? I had already left my shopping bags up at the front so I can't even use the basket you guys offer? Then I notice her staring and smiling at me and my boyfriend, like she wanted to make us feel uncomfortable. It was so weird and so rude. What am I suppose to use to put the product I was to buy in? I go downstairs and complain to another employee and he literally yells at her from downstairs "Jessie let them shop, they are resellers" like who does that?? I walked out without buying anything. This place is a joke if they think they can't treat people like shit and get away with it. read more

The workers in this store harass and stare you down while you're shopping. It's uncomfortable to look around freely when they are standing a couple feet away staring directly at you like you're a thief. The workers are very nosey and gossip to one another. The pricing situation is confusing. There was a miscommunication of pricing so I asked the cashier for me to step to the side and recalculate. He gave me everything in the pink bag and I stepped to the side. All the workers kept asking us why we had the bag and was digging stuff out. They followed us everywhere we went and took the bag away from us. At one point, we had like 3 workers watching our every move. We tried to simply return stuff in it's place since we no longer wanted it instead of forcing them to do it and they were still suspicious on us. IN ORDER TO SHOP HERE, YOU MUST BE A BUSINESS OWNER WITH A LICENSE AND SELLERS PERMIT, why would we steal? There's still a small chance but they shouldn't watch us like we're criminals. read more

Great store. But the old skinny lady at customer service is rude. I think she has menopause. Where are the guys at? Before their new location they had other people (men) working at customer services. This new lady deserve to be in a office not up front helping people. She doesn't have great customer service skills. With that attitude she deserves to be working as a truck driver not a jewelry store . BTW, I've been a cliente since years ago. I know almost everyone there. Also, Jenny is very nice :D read more

Large selection, however about 20% of the items I purchased were slightly damaged. It's hard to pass up because of the selection offered, but I would encourage buyers too closely look at each piece before buying. read more

I have a newer online boutique and went to DTLA to Check out some of the wholesalers, I have to say I loved this place. Customer Service was great. It was kind of weird having someone watch me while I looked at the bulk stuff on the 3rd floor, But it was my first time there and was totally understandable. I will definitely be purchasing from Joia on a regular basis !! read more

Much of their merchandise is damaged right out of the packaging. I bought two expensive handbags that were scratched and had uneven coloring in multiple places. I have since stopped buying inventory here because they are EXTREMELY rude and invasive and get in the way by hovering over you and asking a million questions when you try to check for damage. I don't need to pay higher prices to be rushed and accused on top of getting poor quality items that are losses for my business. read more

I have been shopping here for last 4 years and spent over 10k. Today they told me that I do not buy enough and start talking smack in Korean and laughing. I will not spent a dime there read more

I have been shopping here for years and the ONLY person who I ask for help is Mirna. I don't like being hovered over when I shop and sometimes the employees do that (which I understand because of theft) other than that the selection at Joia is phenomenal ! If you go be prepared to be there for over an hour or two! read more

Buyer beware poor customer service skills. At the handbags, earrings ect... store right on crocker really Bad cashiers, you might want to take your business elsewhere. I'd give it a zero if it were available read more

I've always had a great experience shopping here. Extremely helpful staff. They have helpers that come over and hold your basket for you and help you pick out stuff. Occasionally I decline the help when I feel like looking on my own. Every staff member has always been great. I spend a lot of money here and feel good about doing it. read more

this review is based off a visit from a few weeks ago. i had to write it after hearing about another friend's experience. i, unfortunately, had a horrible experience at the joia store on crocker street. i ended up running into that same woman that everyone is writing about being extremely rude. i know this because i read all these reviews in advance and hoped joia would have done something about it, but i guess not. i asked her questions like "where can i get more information about registering?" and "did i need to make an appointment beforehand?" and she just shook her head and said "you have no idea what you're doing, right?" so then i asked again if i needed to register online and she said "maybe..." i'm half black btw, and so many negative reviews are by other black women; therefore, i've concluded that the older white female associate in glasses is a RACIST and its a shame cause she's driving away money from that business. i walked a few blocks down and found another joia location that was much larger. the guy at that store was so much nicer and approachable, and actually helped me out. he gave me step by step guidance on what to do so that i can shop at joia. he even gave me a business card, told me to come back, and said that he'd be more than happy to help get me started! IMAGINE THAT?! so its not the joia store in general, its that older white lady in glasses that's the issue. read more