I came out from California to Oklahoma City and noticed my fluids (Oil and radiator fluid) on my…read more2013 Toyota were slightly low so I wanted the fluids topped off. Travis was my service advisor and he took great care of me. He was kind, friendly, and helpful. He treated me like a valued customer even though this was my first visit to this dealership. The dealership was very busy with other cars but amazingly, I was taken care of within 45 minutes and I was back on my way. They are very efficient and very customer service oriented. I am only out in Oklahoma for a few months, but I will definitely see Travis if I need additional service while I am in town. He was so easy to work with, and they topped off my fluids at no charge. Thank you Travis and Fowler Toyota of Norman!

I recently moved to Mustang, Oklahoma from Las Vegas , Nevada for early retirement. My son…read moresuggested Fowler Toyota for Service and we dropped off my 2010 Toyota FJ Cruiser for oil change , other services , and inspection. Ricky Toumbs was my Service Advisor and he was very nice and informative. He contacted me about other repairs and services that were recommended and sent me a form to check off what I wanted done and what I didn't want to do at this time with prices for each item. It's not cheap getting things done at the dealership , but Ricky gave me a Military Discount and good price for the items I had repaired or serviced. I went to a 4 wheel drive service shop in Las Vegas before I left that was highly recommended and had good reviews. Well turns out they broke a bolt from my skid plate and others were missing and didn't tell me and I only had one bolt holding it on for my drive from Vegas to Oklahoma with my SUV loaded and a hitch carrier mounted on my rear bumper with a heavy box on it. If that one bolt would've came off while I was driving 70mph down the highway I most likely would've crashed and been injured or killed ! Unbelievable ! So , those thread holes had to be rethreaded and one broken bolt in frame had to be drilled out and rethreaded. Synthetic Oil Change , PCV Valve replaced , 4 wheel alignment , 4 wheel drive service ( change gear oil for front and rear differential , transaxles , and transfer cases ) , rear brakes and rotors , after Taxes and Discount came out to $1001.00 . I was figuring about $1,400. Yes an expensive trip to the dealer , but I do recommend seeing Ricky at Fowler Toyota. My son had already told me about some bad shops in the area so it's good to know someone who already knows about those places. I'll be back in the Spring for a Tuneup.

The staff at Fowler are always professional and helpful. The sales staff is attentive and and…read morepatient, and the service team is always clear, honest, and quick. It's my second vehicle from them and I've had it for two years now. I wouldn't consider going anywhere else to purchase or to have my vehicle services. Highly recommend Fowler VW.

took our bug to fowler vw norman to be fix because it would not make it to OKC VW on northside they…read moredid diagnostics on it and it was the ECM they said it would take a day to get the part they called for us to pick it up Keith said it would be about 1940.00 we went in to pick it up he was at lunch the total was 2316.32 I ask if the diagnostics would reduce the total and we were told NO everywhere I have ever had repairs made reduced the total by the amount of the diagnostic charge. That was on 5-12-26 today on 5-18-26 the cruise control stopped working so I called Keith at 2:57 left a message it is now 5:42 and I am still waiting for a reply to my call, guess I will have to try calling again tomorrow this is the most disappointed I have ever been in a company and will say I WILL NEVER RECOMMEND FOWLER VW FOR REPAIRS OR ANYTHING FOR THAT MATTER . Clay Kemp

Had a great experience buying my car here. When Ben wasn't available, Aaron stepped in and spent…read moreabout 2 hours showing me the car, letting me test drive it, and answering all my questions without rushing me at all. Ben was my main salesperson and made the pricing straightforward with no pressure or dealership games, which I really appreciated. Both of them were easy to work with and made the whole process smooth from start to finish. The only small hiccup was in the finance office, where I felt some of the add-ons were pushed as "mandatory" when they really weren't. Once I declined, everything moved forward just fine. Would definitely recommend this dealership and working with Aaron and Ben.

At first a very welcoming , a bit pushy but nothing you don't expect . Later on when we went to…read morepurchase this vehicle no issues til we made it to the finance department. Again great guy we sent every paperwork they told us to email the details that were missing . We sent more information but the email provided was invalid we proceeded to email it again but no luck. We ended up sending it to the email provided beside it but , I'm guessing they never received it . Afterwards they called and we picked up to a very unprofessional and unpleasant finance manager or finance employer. They we rude and cold , unacceptable behavior .

I had a service engine light come on, dropped off my vehicle, hour or so later notified me the…read moreissues. They ordered the parts and had my vehicle back to me in two days. I did have an issue and unfortunately there seemed to be a little disconnected about having the service manager call me back, but when he did Johnny was very polite and understanding and we got the issue resolved. Will say went from I will not return to will return to the service department if needed.

Everyone we dealt with during our deal here was amazing and went SO FAR out of their way to get us…read morewhat we wanted. Both Jeff's (sales managers), Brett our salesman, Brian in finance, and Mike who did our new car tour made this experience so easy. 1000% recommend them and we will be back for our next vehicle!